About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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64 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 6 1 stars: 56
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 64
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  • 1 out 1 people found this review helpful

    Ziprecruiter is a rip-off

    Many, many jobs on there are fake and sound like scams. I believe it is a big lie, a scam, most jobs are not real. Ziprecruiter should be shut down or brought a lawsuit against them. In a word they suck. It doesn't work. So much time wasted all for nothing. I would say beware, beware, beware.

    Bottom Line: No, I would not recommend this to a friend

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  • Job Title: Administrative Assistant Job Location: Cary, NC Hiring Company: Palantir Technologies (scam)

    • Raleigh, NC,
    • May 22, 2017

    This email was in response to a job applied for through ZipRecruiter. They even attached a copy of the actual job so when I went to look for the company it was very legit, but the people who sent the emails were scam artists. See the chain of emails.

    Re: New Candidate: Lisamarie B Atkinson for 'Administrative Assistant'

    James Kyrouac

    May 15 (4 days ago)

    Thank you for sending your resume ZipRecruiter,

    Your interest about the job has been received. This might seem a little different from the position placed, However it is due to the need for an urgent replacement for my Personal Assistant. I really need someone urgently to take up the position as my personal assistant I am looking for a friendly, simple & trust worthy personal office assistant, You can take it as a full time or part time job depending on your choice. The hours will be between 4 to 5 hours daily, which can be increased if you want and this will give you free time to go on with your regular job, Below are job Descriptions.

    Your Duties:

    *General work.

    *process mails.

    *Data entry.

    *Receive calls.

    *Book appointments & Flight reservation.

    *shopping, E.t.c or any other reasonable duty will be allocated to you.

    My name is James Kyrouac, I am an Artist and i travel a lot to do and sell art works, I also buy ideas, Artifacts, antics and materials from ancient cities and I have got so many clients as companies, individuals and governmental institutions and private museums. I have been pretty successful in my business, I get involved in several art deals in United States & Canada. I am most very often get my hands occupied, so it is imperative for me to have a worthy personal assistant.

    Due to the nature of my job, It requires frequent traveling so i need someone to handle my schedule when I'm not in town, Every instructions will be given to you via email and phone for now until i'm back, I travel a lot so that is the main reason why i need you to be my personal assistant and i want you to begin work immediately.

    Kindly Let me know if you're still interested and I am willing to offer you $25 hourly with a reasonable sign on bonus, I want you to answer this brief questionnaire below, Please answer them to the best of your knowledge.

    * Have you ever worked as an personal assistant before?

    * Are you taking this as a primary Job?

    * If you want to make this your secondary job (How many Hours does your primary Job Takes?

    * Do you have Professional Reference?

    * How Many Hours are you wiling to Devote to work for me?

    * What do you Understand by Privacy & Code of Conduct?

    * Explain Petty Cash Transactions?

    * Describe yourself?

    * Are you willing to give your best shot at working with me?

    I will be expecting your prompt response.

    Sincerely

    James Kyrouac

    Copyright ©2017

    One day later I received another email about the SAME job posting, but now that person said they were in Puerto Rico, but they were asking for the same information as the prior person.

    Julie Grant

    Hello Applicant,

    I am replying back to your message concerning the job posting on Ziprecruiter in which you're interested in. We currently have a vacant position available, which is the Administrative Assistant Position.

    We are currently in search for someone that can be trusted and reliable, an individual with good understanding as an Administrative Assistant Person. The job involves you working remotely from your location, and occasionally in the field. My only fear is that we may need you to perform an assigned tasks in a timely manner sometimes, for a couple hours, so we need someone who is proactive in executing assigned tasks.

    We need your service because I am currently and constantly out of town and presently in Old San Juan, Puerto Rico. I will return to the states within the next couple weeks so this process will be on going till then. I will meet up with you when I return and then we can talk about the possibility of making this long term. We will be setting up an office in your Zip code, where you will be working.

    As an Administrative Assistant Personnel, your activities among other things will include;

    • Planning and scheduling meetings and appointments.

    • Sort and verify bank transactions.

    • Perform other related duties as assigned.

    • Running personal errands.

    • Work independently without much supervision.

    Qualifications: To perform this job successfully, must be able to perform each essential duty satisfactorily.

    ** Weekly Pay: $750.00

    ** Hours: 20-25 Hours Weekly

    ** Days: 2-3 days Weekly

    Please note that this position is not office based for now, it's a part-time work from your location for now. I would like to give you an immediate trial, so if you are interested kindly get back to me. As I have been checking files and schedules and would need someone urgently to run some tasks for me this week/ next week. My Financial Adviser will issue you a Certified Company Check to execute the task with, and complete the assignment. You will need to Purchase gift items for kids(Foster Care) which I will send you a list and description of the items, alongside delivery address when purchased.

    Note that you are not to use your personal funds.

    Kindly RE-CONFIRM your contact details as shown on your resume to enable us proceed to next step.

    Full Names:

    Correct Mailing Address (include apartment numbers}:

    City:

    State:

    Zip Code:

    Mobile Number :

    The employee acknowledged the Trial and Detailed Job Description

    and signed _____________________________

    (First Name and Last Name of Employee)

    Thanks in anticipation of your prompt response

    Yours Sincerely,

    Julie Grant,

    Manager, Human Resources.

    Yesterday I got an email saying I was hired but when I asked them to tell me what the name of the company was and the benefits and phone number for a contact person, they never responded back.

    They asked for the name of my bank and said they will be sending a check in the mail that I should deposit in my account.

    I am so glad I saw this before giving any pertinent information.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Stay away

    I was looking for a new job and thought it would be good, but there is nothing but a bunch of scam door to door sale jobs. ZipRecruiter needs to be put out of business. They are giving people a false sense of hope with these scam jobs.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 11 people found this review helpful

    Zip is full of scams

    • Houston, Texas,
    • May 2, 2017

    I am a 34-year-old professional with two CPA firms in my career that were successful and retired. I applied for a position on ZipRecruiter, only to be hired by an in-experienced, non-educated and belligerent, cursing and abusive individual.

    Now she is still posting for the position, and still torturing assistant controllers and other staff. This is because ZipRecruiter allows her to post time and time again to get fresh victims in. I have contacted them on this, and yet the ad runs every day, every week, and every month. For any seasoned executive, the insecurity she practices is due to her inability to perform the job, in a facility that barely brings in $500,000 a year, professionals know that an assistant is not required. A good Controller is.

    She needs to be replaced and sent back to purchasing where she came from. Leave the controlling to us educated and experienced individuals.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Completely terrible

    I signed up for the 30-day free trial and was immediately billed for the full $349 monthly amount. The candidates that applied or were sourced by the website were totally unqualified or completely wrong for the jobs I listed. For example, I posted for 5-year experience in architectural designer and got three applications from warehouse managers and security officers. How does that work? 90% of the applicants weren't local or even in this country. Total waste of time.

    Bottom Line: No, I would not recommend this to a friend

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    • May 8, 2017

      Blake

      Hey Serena,

      What happened when you were billed $349 immediately? Did you complain? Did you get a refund, or a free 4-day trial?

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  • 6 out 6 people found this review helpful

    They need to be upfront

    • Portland, ME,
    • Apr 27, 2017

    This isn't a service we would've sought out since we're a small business (under six employees), but we received a one-month trial flier in the mail just as we were looking to fill a position and thought we'd give it a shot. The layout of the site was fine and easy to use, but there was no mention of pricing or any strings attached to the "free" trial until checkout, when they told us it would be $249.99 a month going forward.

    The company needs to target their ad dollars better and be more upfront about the cost of their service.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 15 people found this review helpful

    Beware!

    • Washington DC,
    • Apr 27, 2017

    Like other folks, I used ZipRecruiter and got nothing but employment scams. I got a couple of identical emails from companies that had Gmail accounts (red flag) and offered to do an interview on Google Hangouts (so red, it's crimson flag).

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Poor quality pool of applicants

    • Yorktown Heights, NY,
    • Apr 21, 2017

    Pros: Easy to use dashboard. Customer service was knowledgeable and helpful. We did receive over a dozen applicants within the first three weeks after the initial post.

    Cons: The pool of applicants was terrible. Many sent resumes but were not responsive when we tried to set up interviews. In one case, we actually hired someone only to receive an email two days after they accepted a position thanking us for out time, but they have taken a position elsewhere. Our posting was for a research position that paid between 30k and 75k depending on their level experience, plus we were willing to train someone interested in learning the position as a trainee, which of course would have placed them at the lower range of a salary offer.

    Overall we received 14 replies in four weeks (not bad), but we could only get three interviews scheduled and made only one offer, which as I previously stated, was declined afterward via email. In my opinion, this site draws mostly younger people who are within a few years of completing college, or individuals who a looking to enter the workforce. Not the cream of the workforce.

    One more very important item is that their sales representative was very motivated and eager to help, except he failed to mention that the clock on your subscription begins at the conclusion of your account setup phone call. We were under the impression that the clock would start when we posted our position, but it is not so. If you don't have your ad ready to upload, you are wasting the first few days of your subscription. They never mentioned this until I asked this question directly, as it almost seemed as though they were talking around that point and never clearly addressing it. They confirmed that the clock started at that point, so if we didn't post a job description until after the first week, we would be throwing away money.

    Conclusion: Slightly over-priced, but you will get applicants, just maybe not qualified people, which is contrary to their advertising. We had better results with INDEED.COM, but it was much more expensive. You clearly get what you pay for. A give it a 6 out of 10.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    This company is unethical

    • Virginia,
    • Apr 21, 2017

    This company is unethical. They increased the price without my knowledge or consent, and they did not issue a refund when I complained. They claimed that I was notified by an email, that I have never seen. It was increased from $149 to $375!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Customer service specialist/office assistant

    • Holland, MI,
    • Apr 20, 2017

    I have been busting my bum trying to find a job. I have posted my resume and several different job sites. I filled out the questions at ZipRecruiter and uploaded my resume and it wasn't anything like I had posted. I clicked on the Online Help, and the person that was responding must have been drunk or on drugs. Sebastian's responses were incoherent and then interspersed with an obvious cut, copy and paste response. Dodge this site like the plague.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 16 people found this review helpful

    Fraudulant postings

    • Lubbock, TX,
    • Apr 17, 2017

    Any listing for a position for "administrative assistant" is a fake. They ask to interview via google handout and claim it's a work from home position and they wish to send you a check via email or mail. They don't ask for any personal banking information but to sign an employment paper and fax it which the fax doesn't work so you email it. It's all fake and the check is fake so do not apply for an "administrative assistant" positions. Some of the companies I've come across so far are:

    • HCR manor care
    • ResCare
    • CURA healthcare
    • SAKAR healthcare
    • TAVco
    • PSA healthcare

    Bottom Line: No, I would not recommend this to a friend

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    • Apr 25, 2017

      Geneva

      I just had an interview today just like this. It is with Civmec Construction and Engineering. Thank you so much for your information.

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