About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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76 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 3 4 star: 0 3 star: 0 2 star: 10 1 star:  63
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 76
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  • 3 out 3 people found this review helpful

    Fraudulent websites

    The organization's website is not legit. I had my first experience last week. I had received an email from an Eddie Santos about a job offer through Vertex Solution Group, working at FreshDirect's new facility in the Bronx. I completed the interview evaluation, passed the next step (drug test), passed the background check, and then there was the next day orientation.

    Now at this orientation, where it was located in the FreshDirect main building in Long Island City, we filled out employee documents and gave them copies of social security and state ID. After everything was done, from there the boss of Vertex Solution Group, Teresa (a Russian woman), informed us that we will attend training classes for two days, OSHA, and that they'll call us with the date and time the following week.

    OK, the new week came in and no one called. Three days passed and still no call, so I take it upon myself to get in contact with them. I text SUZETTE PABON and left her a message informing her that no one got back in touch with me, and still there was no respond next day. I called her cell, and still got no answer.

    A few days later I received another email from Eddie Santos informing me about the same position and that they are still accepting applications. I responded back to let him know that I already had the interview, orientation and that I was waiting for training. So I just ask him if this company was legit and to respond as soon as possible, and got no response back. Next day I received a message from ZipRecruiter stating that this position was closed!

    This website is just fake companies looking to steal people's identities. Fraudulent websites.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Very disappointed. Several loop holes - deceiving!

    • Tennessee,
    • Aug 17, 2017
    • Verified Reviewer

    Was needed a new employee. We heard ZipRecruiter advertised on our local radio station so I thought I would give them a try, since they said you could try it for "free." Turns out "free" meant 2-3 days and then they have you.

    I was careful to watch the expiration date so I would not be charged. However, when I went to cancel the "free trial" I got a pop-up screen that said, "Wait - would you like to try this for an additional 7 days?" I thought, why not.

    So six days later I canceled my "free trial" only to be billed $349.00 because they said, "Oh we didn't mean 7 additional days, we meant 7 total days." I went back and forth with their rep, who like many scams, have their talking points. I told him if ZipRecruiter wants to have a solid reputation that the public can trust they need to get rid of the loop holes and the "got ya" phrases and be honest with people. They would see a lot more "repeat" customers instead of losing this one and obviously the many others that have complained about this website. Will the $349 they stole from me going to be worth the bad advertisement they will get from me and these other disappointed clients worth it?

    ZipRecruiter seems to be just like many of the "fly by night" businesses that do not realize the importance of customer satisfaction. Eventually, their ratings will go down and so will their business. Wake up, ZipRecruiter. Be honest with the people you deal with and quit trying to scam every dollar you can!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Review from a recruiter

    • Las Vegas, NV,
    • Aug 11, 2017
    • Verified Reviewer

    We signed up for ZipRecruiter to help us with our monthly recruiting needs. All I can say is that was a waste of money.

    Employers, if you are looking for an online job board to help you find resumes, ZipRecruiter is not for you. We placed over 20 job ads on ZipRecruiter in one month, for positions in multiple cities. Our turnout was literally nothing. We only received maybe 20 resumes per each job posting, and the majority of those candidates were not qualified.

    We were really excited because ZipRecruiter was a lot less expensive compared to Indeed, but in all honesty, you get what you pay for. I definitely do not recommend it for employers or recruiters.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Shady business

    I worked with them for a job posting for our office manager and our operations manager positions. Ultimately we hired through another source anyway, but they charged us the initial $250 monthly fee, then that was set on a recurring charge. When we hired and noticed the recharge, we called in, and they said no problem, canceled and said a refund would be issued.

    A month later my CFO had to call in and again go through and even the rep that answered said they should have refunded it already, but it must have "slipped." I'm not saying they plan this, but in today's world, that is just shady and unprofessional business. I will and would recommend sticking to another job board due to this action.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Too many scam and spams

    There are a lot of jobs on ZipRecruiter, but I'm finding out a lot of them are misleading or just plain scams with people just trying to get personal information from you. So I have started only applying to companies I know are legitimate. But I get calls from people saying they got my resume from ZipRecruiter, but when I google the company, I find out I didn't apply to this company because I am not qualified for the jobs.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Job-seekers are at risk and not being safeguarded.

    • Altadena, CA,
    • Jul 28, 2017
    • Verified Reviewer

    I have been using this site for maybe six weeks now. I researched ZipRecruiter and didn't find much info. I asked a friend, and they didn't have a negative experience, so I thought I'd try it. At first, I thought too much personal info was required for account set-up. I thought THAT was a red-flag. In comparison to other job boards, ZipRecruiter requires excessive information. Too bad ZipRecruiter doesn't handle their employers in the same manner.

    Today, I got SCAMMED from the information that I provided through ZipRecruiter. I think it would be great if rather than just posting jobs from whoever will give you credit information, someone concerns their self with the facts that pertain to a real facility and actual company. Perhaps having a scheduled interview with prospective employers/recruiters, and for the purpose of this interview, mandating that the phone number provided be a landline and not a cell or Google phone number. Also, requiring a fax with company letterhead and a tax ID number, which ALL real companies have!

    I have already begun to get this info out to expose the SCAM that wasn't prevented and the job-seekers that are at risk and not safeguarded by ZipRecruiter. Hopefully, in the future when someone searches for info on ZipRecruiter, this review will come up. Below, I am including the original email that I received.

    Dear potential applicant,

    From the bureau desk of CHARLES RIVER PHARMACEUTICAL INC... I am Ms.Carolyn Anderson One of the hiring personnel , We have just acknowledged your resume sent in response to the Job post submitted on ZipRecruiter : and we believe you have the required qualifications to proceed. These are the positions available : Customer Service/Representative

    Following our newest online screening introduced by Better Business Bureau, You are required to set up a Skype Account (www.skype.com) Or Google hangout (www. Gmail.com) and download the app from the app store i.e for smart phone and for PC .

    After this process, you are to add Ms.Carolyn Anderson ( Hiring Officer ) on Skype, HER SKYPE ID ( Ms.CarolynAnderson@outlook.com ) or add her on Google Hangouts ( Ms.CarolynAnderson99@gmail.com) add to your buddy list Asap for the job briefing and comprehensive details. She would be online waiting to talk to you right away. If you already have an existing Gmail account, Or Skype you may proceed with it as well for the online interview.

    Your reference code is ( CCD-245), this would serve as your identification number throughout the online hiring process. This is your first step to proceed further, we expect to hear back from you as soon as possible.

    NOTE: We offer paid training as we are interested in your personal development. Your timely response matters a lot!

    Interview Scheduled : Online.

    Time:8am

    Date: Monday, 7/24/2017

    Venue: Online Via Skype / Google Hangout

    Training is Available

    If you have any problem, please feel free to email. Ms.CarolynAnderson99@gmail.com

    Very truly yours,

    Mr Robert G. Morrison

    Titles: Chief Human Resources Officer

    Charles River Pharmaceutical Inc.

    www.criver.com

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    They need to be more selective.

    • California,
    • Jul 28, 2017
    • Verified Reviewer

    I received a few scam replies. Please everyone, be careful, the last thing you want is to have anyone steal your money and time. It might sound so good that you want to believe it, but do your homework before you decide to give them your name, number address and bank routing number. I have attached a few emails I received.

    Hello Applicant,

    I am replying back to your message concerning the job posting on Ziprecruiter in which you're interested in. We currently have a vacant position available, which is the Administrative Assistant Position.

    We are currently in search for someone that can be trusted and reliable, an individual with good understanding as an Administrative Assistant Person. The job involves you working remotely from your location, and occasionally in the field. My only fear is that we may need you to perform an assigned tasks in a timely manner sometimes, for a couple hours, so we need someone who is proactive in executing assigned tasks.

    We need your service because I am currently and constantly out of town and presently in Old San Juan, Puerto Rico. I will return to the states within the next couple weeks so this process will be on going till then. I will meet up with you when I return and then we can talk about the possibility of making this long term. We will be setting up an office in your Zip code, where you will be working.

    As an Administrative Assistant Personnel, your activities among other things will include;

    • Planning and scheduling meetings and appointments.

    • Sort and verify bank transactions.

    • Perform other related duties as assigned.

    • Running personal errands.

    • Work independently without much supervision.

    Qualifications: To perform this job successfully, must be able to perform each essential duty satisfactorily.

    ** Weekly Pay: $750.00

    ** Hours: 20-25 Hours Weekly

    ** Days: 2-3 days Weekly

    Please note that this position is not office based for now, it's a part-time work from your location for now. I would like to give you an immediate trial, so if you are interested kindly get back to me. As I have been checking files and schedules and would need someone urgently to run some tasks for me this week/ next week. My Financial Adviser will issue you a Certified Company Check to execute the task with, and complete the assignment. You will need to Purchase gift items for kids(Foster Care) which I will send you a list and description of the items, alongside delivery address when purchased.

    Note that you are not to use your personal funds.

    Kindly RE-CONFIRM your contact details as shown on your resume to enable us proceed to next step.

    Full Names:

    Correct Mailing Address (include apartment numbers}:

    City:

    State:

    Zip Code:

    Mobile Number :

    The employee acknowledged the Trial and Detailed Job Description

    and signed _____________________________

    (First Name and Last Name of Employee)

    Thanks in anticipation of your prompt response

    Yours Sincerely,

    David Brandon,

    Manager, Human Resources.

    and......

    I received your resume among other messages from interested applicants for this position on Zip Recruiter.

    I will like to quickly brief you on the reason I need a personal assistant!!!

    As an Engineer with a focus on the International market, the majority of the clients I distribute our products to are out of the United States. I travel a lot for a cordial business relationship with our clients, with less time to attend to other important task. I need an energetic person to help with PA duties (pay bills, schedule flights and keep transaction records) as I am constantly out of town. As a matter of fact, I am in Toronto, Canada. I work for an Engineering company with offices in United State, Canada, Europe and Asia, I also manage my own thing (Consulting) You could look me up here www.ausenco.com/our-people/ed-meka.

    Permanent/Temporary Assistant is Urgently needed to get my business going without losing most of my customers.

    You will be prepaid in advance to do shopping, bill payments, placing and expediting orders, picking-up and delivering items to my PO box. I will pick the items up at the post office when I return from Canada. Please note the position is home based for now.

    The pay is very attractive and I want the best candidate for this position.

    I would like to ask you some questions.

    1. In a simple statement, Tell me about yourself?

    2. Where would you like to be in 3 years?

    3. What have you learned from your past job (if any)

    4. What are the key tasks of a Personal Assistant?

    5. What animal do you love the most and why?

    Your core duties Shall be the following:

    1. You will be responsible for my shopping.

    2. Bills payment

    3. Placing and expediting orders

    4. Picking-up and delivering items to my PO Box, I will pick the items up from the post office when I return from my trip.

    Your daily routine should be 9-4pm, and 40-50 hours weekly.

    Note: If you happen to get the job, I will provide you with sufficient funds and adequate instruction for every task. You will get directions at the beginning of each week on duties for the week pending when I am back in u.s. I will be sending money for the errands inclusive payment for your service through my bank channel, the money will arrive in form of a Check. Answer the above Questions and send it back to the same email.

    Bottom Line: No, I would not recommend this to a friend

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    • Aug 12, 2017

      Noos Salom

      This is the phone number to the scammer (424) 307-4180. They almost got me.

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  • 7 out 7 people found this review helpful

    Spam city

    • New Jersey,
    • Jul 14, 2017
    • Verified Reviewer

    Every day I would get at least three emails about the same job. I changed my alert settings. They were less frequent, but still spamming my inbox. A few days later there are head hunters with my email address trying to recruit me for nursing jobs! They SOLD MY INFORMATION. Avoid ZipRecruiter at all costs.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 7 people found this review helpful

    Best app I found so far out

    I see all these bad reviews but to be honest, for two months I have been applying for jobs online, and no other recruitment site has helped me like ZipRecruiter. I applied to ZipRecruiter about a week or two ago. The company viewed my application two times, and I received a call from an employer four days ago to fill out an application. Now, tomorrow the employer wants me to come for a road test, and hopefully, I get hired. The best site in my opinion.

    Bottom Line: Yes, I would recommend this to a friend

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  • 14 out 16 people found this review helpful

    Frustrating

    • New Hampshire,
    • Jun 27, 2017
    • Verified Reviewer

    The interface is frustrating. Once I hit the "1-click Apply" button, my job application is started, and I cannot review the job description until I complete the application/interview. Want to write a cover letter specific to the job posting? Need to review the description for one of the interview questions? Tough.

    Zip Resume is awful, it's not smart enough to properly convert my PDF resume into plain text, and even if I type it in myself, I can't control the formatting. Random bullets sprinkled in mid-sentence, it's just a hot mess and certainly no way to present yourself to employers.

    "Job alerts" are garbage. Literally, 75% of them are for Uber (who appears to be using keyword stuffing to flood ZipRecruiter.) I emailed them about it, and of course they said, "it's a feature not a bug." I'm lucky to get 3-5 jobs that aren't Uber, and I'm even luckier if they have ANYTHING to do with what I'm looking for.

    Waste of time.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Beware, they do not check out jobs!

    • Des Moines, IA,
    • Jun 7, 2017
    • Verified Reviewer

    If I could, I would have put a minus star. My daughter applied for and got a job that turned out to be a scam. They already gave her two weeks notice before she found it out.

    She tried to get in touch with someone from ZipRecruiter and got no response. Stay away from this site.

    Bottom Line: No, I would not recommend this to a friend

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