About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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50 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 3 1 stars: 45
Bottom Line: 8% would recommend it to a friend
Showing 1-11 of 50
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  • 2 out 2 people found this review helpful

    Don't fall for it!

    • Washington,
    • Mar 22, 2017

    I was in desperate need of staffing assistance and had all but given up. I called ZipRecruiter, and they sweet-talked me and promised that after I signed up I would get multiple applications. The sales person also said that I would have access to hundreds of applications pertaining to the jobs I was posting. I was also told to contact them back once the jobs were posted so they could make sure they were worded well and would get attention.

    Well, I paid the almost $400, and none of the resumes on file pertained to two of the three jobs I posted. After multiple emails, the sales guy never got back to me. Of course when I tried to cancel I got the "but we'll help you this time." Shame on you for screwing me the first time, I was not going to let it happen again. Good luck to you if you try them.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Beware, horrible company

    BEWARE! This company will sign you up for their services and charge your card, but you can never cancel their service. It's impossible to get in touch with the billing department to cancel. You have to leave a voicemail for them, and they never call you back. The sales department will talk to you all day long, but as soon as you want to cancel your subscription, they can't help you.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Waste of money

    This is a complete scam and waste of money. There are no qualified applicants in over 100 resumes for an office manager. I got secretaries, retail clerks, all of whom are under qualified and not applicable. Don't waste your money.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Stay away, most unprofessional organization

    We are a mid-sized local municipality and have had a corporate account with ZipRecruiter since 2015.

    Approximately 30 days prior to the 2017 renewal, we received an email notice entitled: Automatic Renewal Deactivated. We received no call in advance, and no invoice posted to our account.

    Obviously, we called immediately to get a copy of the invoice in order to get it approved via a purchase order before the renewal date. The representative sets the stage for awful news (sounding like she was reading a script) and then shares with me that "they have just learned that there will be a significant increase since they are discontinuing our level of program." She then proceeds to quote a figure that is 530% higher than what we paid last year! Seriously, the decimal point isn't missing, and it's impossible to make this up.

    When I told her that providing any corporation (much less a local municipality) with less than 30 days notice of such a draconian increase is unprofessional and inappropriate. In a cheery manner, she offered that we could decrease the level of service and that would run us ONLY a 244% increase over last year.

    The company obviously has no interest in retaining clients or at least providing sufficient time for arrangements to be made to investigate another service. This is our busiest time of year, and we must find additional time to vet new systems, pricing, and implementation in less than 30 days.

    If you're considering ZipRecruiter as a good option for your organization and you don't have unlimited funding for advertising, stay away from this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    Worse than Craigslist

    • Jacksonville, FL,
    • Mar 8, 2017

    Basically, every single job they have listed is a scam to either spam your email or is just a phishing scam. Craigslist is more trustworthy. You could send out 50 resumes a day and only hear back from scams.

    Unfortunately, they post their crap on sites like LinkedIn, so half the time you apply to jobs on other sites and you get an email from ZipRecruiter, even if you unsubscribed from their emails. They're nothing but fake jobs, now posting on every employment site.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Extremely poor customer service and recruiting results

    • San Leandro, CA,
    • Mar 4, 2017

    Their customer service is horrible; I tried to cancel our subscription to no avail and will dispute it with my credit card company.

    The service is terribly overpriced, and results are very poor.

    I would not recommend it.

    Bottom Line: No, I would not recommend this to a friend

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  • 23 out 23 people found this review helpful

    Bogus jobs, fake companies, zero legit!

    I applied to 13 jobs with 13 different companies (11 jobs are in Detroit, one job in Wyandotte, and one job in Taylor).

    Each email I received from employers were identical, except for the hiring person's name. All were requesting that I download Google Hangouts and then add them to my buddy list in order to begin my interview process.

    This raised a red flag for me. What normal company hiring manager utilizes Google Hangouts to conduct business? I refused to be lured into this bogus BS.

    After the 3rd email I received from another company wanting to hire me (and again asking me to download Google Hangouts and then add them), I was livid that these people are not being weeded out and that scammers are posting fake spam non-existent jobs, all of which are designed to WASTE people's time!

    I emailed ZipRecruiter only to be told they do their best to try and verify companies as being legit.

    I will immediately remove my resume!

    ZipRecruiter is a HUGE fail. They need to STOP with their phony commercials, and they are the biggest scammer out there! They are not helping anyone, but are lining their pocket with companies paying them for a service ONLY to get crap in return.

    I AM livid that ZipRecruiter wasted my time and gave me false hope.

    Look elsewhere for legit jobs, and save yourself the aggravation, grief, and disappointment.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 22 people found this review helpful

    ZipRecruiter is a scam

    • Ohio,
    • Feb 23, 2017

    I have sent in more than 75 resumes that I qualified for and never received a call to interview.

    I would suggest only applying on a different company's website and never with ZipRecruiter. You never get any follow through with employees and employers.

    A lot of jobs listed with ZipRecruiter aren't even available with the company. This company needs to be shut down, as it is a total scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Terrible customer service

    • Vancouver, WA,
    • Feb 21, 2017

    I have been unable to cancel the subscription. Their customer service phone hangs up after giving you the option to have them call you back. It is too expensive, and with poor results; bad.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 9 people found this review helpful

    Worked well for us

    I had walked through all of the steps online but then was asked for a credit card, so I did not continue because I thought it was free but was then contacted by a sales representative that set my company up on a trial with no card needed. I was extremely skeptical at first when something says it's free but then wants a card on file. I was given a 7-day trial to hire sales reps for my company and filled my pipeline pretty quickly.

    We did get a decent amount of unqualified candidates, but what job boards don't do that. We were able to fill our four open positions within our week and downloaded the rest of the resumes for backfills. The ZipRecruiter rep does continue to call me, but I am in sales and understand all the follow ups.

    I have been a hiring sales manager for ten years, and I found this worked very well for me and will try it again if I have a turnover in Q2. I found this whole process pretty simple and quick.

    Bottom Line: Yes, I would recommend this to a friend

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  • 25 out 26 people found this review helpful

    Bogus job reporting

    ZipRecruiter has sent me jobs, saying I was on fire, my resume had been reviewed for the third time (with only 7% of the people get reviewed this many times), but when I went on switchboard.com to inquire on these companies, I found out that the companies didn't even exist.

    This is very disappointing for a job seeker. Seems like a scam to me.

    Bottom Line: No, I would not recommend this to a friend

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