About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

82 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.3
Rating Snapshot:
5 star: 3 4 star: 0 3 star: 0 2 star: 11 1 star:  68
Bottom Line: 7% would recommend it to a friend
Showing 1-11 of 82
Sort reviews by:

  • Terrible, scam, liars

    • Vancouver, British Columbia, Canada,
    • Sep 11, 2017
    • Verified Reviewer

    I signed up for what was supposed to be a 30-day trial. I had to call in to verify my account (reasons unknown), and I asked about the 30-day trial (thank god!). They confirmed it was only a 4-day trial, but the ad would stay posted for 30 days. I let them know I saw otherwise, but at this point it didn't matter, I just wanted to test the site.

    Two days passed, and I got three resumes; all from out of the Country (India) with no relevant experience anyway. I canceled my account on the 3rd day.

    They also charge ridiculous fees for other things ($15 per e-mail added on the account, etc.).

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Terrible

    • Portland, OR,
    • Aug 29, 2017
    • Verified Reviewer

    I got a job through ZipRecruiter at a charter bus company. They didn't pay what they advertised. I reported it to ZipRecruiter. They didn't do anything about it. This company is horrible and mistreat their employees, especially women. I guess money is more important to ZipRecruiter.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 13 out 13 people found this review helpful

    Confuses quantity with quality

    ZipRecruiter is very good at getting you a large volume of job offers. Seriously, you will be rolling in them in no time.

    The trouble is, they're all scam jobs or dead ends.

    You will immediately receive a dozen calls from companies looking for "Entry-level marketing" employees, which means sales jobs where you work for free. You also receive a few dozen scam emails from people looking for "personal assistants" who will employ you sight-unseen and will be conveniently out of town for your first two weeks on the job.

    Also, get ready for a lot of spam.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    No free trial for me!

    • Parker, CO,
    • Aug 28, 2017
    • Verified Reviewer

    I thought I was getting a free 30-day trial when I gave them my credit card online. I didn't get the trial, and they charged me $249 and recurring payments! When I tried to cancel online, it wasn't an option! They say I have to call them and talk about it. The phone numbers they've offered have 30 minute hold times and limited hours. As I type, I've been holding for the third time and still can't cancel. It was easy to sign up and impossible to cancel. I got three lousy resumes in a week for $249 free trial. Awful.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 10 out 10 people found this review helpful

    Scammers!

    • Los Angeles, CA,
    • Aug 28, 2017
    • Verified Reviewer

    Below are two scam emails I've received:

    1) From Ed Meka.

    I received your resume among other messages from interested applicants for this position on Zip Recruiter.

    I will like to quickly brief you on the reason I need a personal assistant!!!

    As an Engineer with a focus on the International market, the majority of the clients I distribute our products to are out of the United States. I travel a lot for a cordial business relationship with our clients, with less time to attend to other important task. I need an energetic person to help with PA duties (pay bills, schedule flights and keep transaction records) as I am constantly out of town. As a matter of fact, I am in Toronto, Canada. I work for an Engineering company with offices in United State, Canada, Europe, Asia,and Australia I also manage my own thing (Consulting) You could look me up here http://www.ausenco.com/our-people/ed-meka.

    Permanent/Temporary Assistant is Urgently needed to get my business going without losing most of my customers.

    You will be prepaid in advance to do shopping, bill payments, placing and expediting orders, picking-up and delivering items to my PO box. I will pick the items up at the post office when I return from Canada. Please note the position is home based for now.

    The pay is very attractive and I want the best candidate for this position.

    I would like to ask you some questions.

    1. In a simple statement, Tell me about yourself?

    2. Where would you like to be in 3 years?

    3. What have you learned from your past job (if any)

    4. What are the key tasks of a Personal Assistant?

    5. What animal do you love the most and why?

    Your core duties Shall be the following:

    1. You will be responsible for my shopping.

    2. Bills payment

    3. Placing and expediting orders

    4. Picking-up and delivering items to my PO Box, I will pick the items up from the post office when I return from my trip.

    Your daily routine should be 9-4pm, and 40-50 hours weekly.

    Note: If you happen to get the job, I will provide you with sufficient funds and adequate instruction for every task. You will get directions at the beginning of each week on duties for the week pending when I am back in u.s. I will be sending money for the errands inclusive payment for your service through my bank channel, the money will arrive in form of a Check. Answer the above Questions and send it back to the same email.

    Ed Meka

    Ausenco

    2) Exactly the same from Jim Madrid.

    I received your resume among other messages from interested applicants for this position.

    I will like to quickly brief you on the reason I need a personal assistance!!!

    I am the Senior Vice President at McCarthy Building Companies, I`m responsible for Companies building operations nationwide. I work with McCarthy`s business units to monitor and project performance, ensuring that client, cost, schedule, safety, and quality goals are achieved. Here is my website www.mccarthy.com, I travel a lot for cordial business relationship with my clients which is why I need someone to help with my errands as I am constantly out of town. I need a personal assistant to help me with my bills and some other things I need to get done when I am not around. and the need of an assistant is Urgently required to get my business going without loosing most of my client before my return. You will be prepaid in advance to do my shopping, Bill payments, placing and expediting orders, picking-up and delivering items to my PO box. I will pick the items up from the post office when I return from Ireland on the 31st of August this month.

    The pay is very attractive and I want the best candidate for this position.

    I will like to ask you some few questions.

    1. In a simple statement, Tell me about yourself?

    2. Where would you like to be in 3 years?

    3. What have you learned from your past job (if any)

    4. What are the key tasks of a Personal Assistant?

    5. What animal do you love the most and why?

    Your core duties Shall be the following:

    1. You will be responsible for my shopping.

    2. Bills payment

    3. Placing and expediting orders

    4. Picking-up and delivering items to my PO Box, I will pick the items up from the post office when I return from my trip.

    Your daily routine should be between 20-30 hours weekly.

    Note: If you happen to get the job, I will provide you with sufficient funds and adequate instruction for every task. You will get directions at the beginning of each week on duties for the week till I return from my business trip. I will be sending money for the errands inclusive of payment for your service through my bank channel, the money will arrive inform of a Check. Answer the above Questions.

    Regards,

    Jim Madrid

    Senior Vice President

    www.mccarthy.com

    Since I've never happened to deal with the scammers before I've replied to the first email and got the request for my pesonal information. I've provided it as well and was expecting the interview, but got the second scam instead! No words to describe my disappointment and now I don't know what to expect.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 6 people found this review helpful

    Worst company ever!

    I wish I could post in the negatives, as this is all this company is! Stay far away from these guys! Extremely dishonest company. Poor candidates and service. You could find better customer service at Walmart. I could go on and on about how horrible this company is, but I'll just leave it as they are horrible in all departments. Go to Indeed if you are looking for new hires.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 14 out 14 people found this review helpful

    Fraudulent websites

    The organization's website is not legit. I had my first experience last week. I had received an email from an Eddie Santos about a job offer through Vertex Solution Group, working at FreshDirect's new facility in the Bronx. I completed the interview evaluation, passed the next step (drug test), passed the background check, and then there was the next day orientation.

    Now at this orientation, where it was located in the FreshDirect main building in Long Island City, we filled out employee documents and gave them copies of social security and state ID. After everything was done, from there the boss of Vertex Solution Group, Teresa (a Russian woman), informed us that we will attend training classes for two days, OSHA, and that they'll call us with the date and time the following week.

    OK, the new week came in and no one called. Three days passed and still no call, so I take it upon myself to get in contact with them. I text SUZETTE PABON and left her a message informing her that no one got back in touch with me, and still there was no respond next day. I called her cell, and still got no answer.

    A few days later I received another email from Eddie Santos informing me about the same position and that they are still accepting applications. I responded back to let him know that I already had the interview, orientation and that I was waiting for training. So I just ask him if this company was legit and to respond as soon as possible, and got no response back. Next day I received a message from ZipRecruiter stating that this position was closed!

    This website is just fake companies looking to steal people's identities. Fraudulent websites.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Aug 24, 2017

      Paula Bonaparte

      It's odd, somehow after providing my telephone number, suddenly I began getting scam telephone calls about "returned checks". The interesting part it has ZipRecruiter's area code, and first three exchange telephone numbers. Now, how do you suppose that happened? Plus, I never authorized ZipRecruiter to share my information vaguely, only specific jobs! Bogus it seems. I'm blocking everything from them ASAP!

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Very disappointed. Several loop holes - deceiving!

    • Tennessee,
    • Aug 17, 2017
    • Verified Reviewer

    Was needed a new employee. We heard ZipRecruiter advertised on our local radio station so I thought I would give them a try, since they said you could try it for "free." Turns out "free" meant 2-3 days and then they have you.

    I was careful to watch the expiration date so I would not be charged. However, when I went to cancel the "free trial" I got a pop-up screen that said, "Wait - would you like to try this for an additional 7 days?" I thought, why not.

    So six days later I canceled my "free trial" only to be billed $349.00 because they said, "Oh we didn't mean 7 additional days, we meant 7 total days." I went back and forth with their rep, who like many scams, have their talking points. I told him if ZipRecruiter wants to have a solid reputation that the public can trust they need to get rid of the loop holes and the "got ya" phrases and be honest with people. They would see a lot more "repeat" customers instead of losing this one and obviously the many others that have complained about this website. Will the $349 they stole from me going to be worth the bad advertisement they will get from me and these other disappointed clients worth it?

    ZipRecruiter seems to be just like many of the "fly by night" businesses that do not realize the importance of customer satisfaction. Eventually, their ratings will go down and so will their business. Wake up, ZipRecruiter. Be honest with the people you deal with and quit trying to scam every dollar you can!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 10 out 10 people found this review helpful

    Review from a recruiter

    • Las Vegas, NV,
    • Aug 11, 2017
    • Verified Reviewer

    We signed up for ZipRecruiter to help us with our monthly recruiting needs. All I can say is that was a waste of money.

    Employers, if you are looking for an online job board to help you find resumes, ZipRecruiter is not for you. We placed over 20 job ads on ZipRecruiter in one month, for positions in multiple cities. Our turnout was literally nothing. We only received maybe 20 resumes per each job posting, and the majority of those candidates were not qualified.

    We were really excited because ZipRecruiter was a lot less expensive compared to Indeed, but in all honesty, you get what you pay for. I definitely do not recommend it for employers or recruiters.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 10 out 10 people found this review helpful

    Shady business

    I worked with them for a job posting for our office manager and our operations manager positions. Ultimately we hired through another source anyway, but they charged us the initial $250 monthly fee, then that was set on a recurring charge. When we hired and noticed the recharge, we called in, and they said no problem, canceled and said a refund would be issued.

    A month later my CFO had to call in and again go through and even the rep that answered said they should have refunded it already, but it must have "slipped." I'm not saying they plan this, but in today's world, that is just shady and unprofessional business. I will and would recommend sticking to another job board due to this action.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 9 out 9 people found this review helpful

    Too many scam and spams

    There are a lot of jobs on ZipRecruiter, but I'm finding out a lot of them are misleading or just plain scams with people just trying to get personal information from you. So I have started only applying to companies I know are legitimate. But I get calls from people saying they got my resume from ZipRecruiter, but when I google the company, I find out I didn't apply to this company because I am not qualified for the jobs.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 82

Write a Review for ZipRecruiter!

Share your experience to help others shop smarter & discover great products.

Write a Review