About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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43 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.3
Rating Snapshot:
5 stars: 2 4 stars: 0 3 stars: 0 2 stars: 3 1 stars: 38
Bottom Line: 9% would recommend it to a friend
Showing 1-11 of 43
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  • 3 out 4 people found this review helpful

    ZipRecruiter is a scam

    • Ohio,
    • Feb 23, 2017

    I have sent in more than 75 resumes that I qualified for and never received a call to interview.

    I would suggest only applying on a different company's website and never with ZipRecruiter. You never get any follow through with employees and employers.

    A lot of jobs listed with ZipRecruiter aren't even available with the company. This company needs to be shut down, as it is a total scam.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Terrible customer service

    • Vancouver, WA,
    • Feb 21, 2017

    I have been unable to cancel the subscription. Their customer service phone hangs up after giving you the option to have them call you back. It is too expensive, and with poor results; bad.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 3 people found this review helpful

    Worked well for us

    I had walked through all of the steps online but then was asked for a credit card, so I did not continue because I thought it was free but was then contacted by a sales representative that set my company up on a trial with no card needed. I was extremely skeptical at first when something says it's free but then wants a card on file. I was given a 7-day trial to hire sales reps for my company and filled my pipeline pretty quickly.

    We did get a decent amount of unqualified candidates, but what job boards don't do that. We were able to fill our four open positions within our week and downloaded the rest of the resumes for backfills. The ZipRecruiter rep does continue to call me, but I am in sales and understand all the follow ups.

    I have been a hiring sales manager for ten years, and I found this worked very well for me and will try it again if I have a turnover in Q2. I found this whole process pretty simple and quick.

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 11 people found this review helpful

    Bogus job reporting

    ZipRecruiter has sent me jobs, saying I was on fire, my resume had been reviewed for the third time (with only 7% of the people get reviewed this many times), but when I went on switchboard.com to inquire on these companies, I found out that the companies didn't even exist.

    This is very disappointing for a job seeker. Seems like a scam to me.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Fake free trial and overcharge

    • Memphis, TN,
    • Feb 11, 2017

    They will never tell you the amount (which is a minimum of $249 per month) until you do all of the work of putting in your job post and signing up. They also don't tell you that the trial period is only four days, and then they immediately start charging your credit card (you can't sign up without entering your credit card info).

    Finally, after you do all the work, sign up, etc. they force you to call them, and they make up an excuse why you don't qualify for the free trial, but say they can put it in their system if you pay for the month.

    When something seems to good to be true, it usually is. Save your time and go directly to the reputable job boards.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 7 people found this review helpful

    Scam

    I was contacted by Faith Nova from Sykes Enterprise for a job, and it turns out to be a scam. I received two checks for $4,900 each and was told to deposit them and pull out what I could so I could get started working. I was to send them the money, and they would send the supplies I would need (like a scanner, copier, printer, headphones, etc).

    One cashier's check came from Alberto B Gaa Jr (1445 S Honeysuckle Cir. Gilbert AZ 85296), and the other from Patricia G Richards (8689 W Dunnellon Road Crystal River Fl 34428).

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Beware!

    This job site is far from helpful. Sure, they hand you a few jobs that you may be interested in, but every single email I received through ZipRecruiter from an employee was a scam! Every word, in every email, was verbatim exactly the same as the next.

    When a person is out of work, doing a job search and hoping to find something soon is extremely stressful, and being lured into a scam because of high hopes is not something any unemployed person should have to go through. ZipRecruiter is not a job site, it is a breeding ground for low-life scum to try to rip off innocent people who want to earn a living.

    Whatever you do, stop looking NOW!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Ick!

    • Alberta, Canada,
    • Feb 6, 2017

    This site shares your contact information with "hiring managers." One of their staff has sent me the same email twice for a fake job and phishing scam. I called their 1-800# to report this, but you can't get hold of a person there, and every choice directs you back to their website. I will delete my profile immediately, as the whole site may be a phishing scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Waste of time

    I live in a small town and know most of the employers. Many of the companies that post on ZipRecruiter don't even exist. I always do research before applying to any jobs.

    Also, many posts from legitimate companies are weeks and months old and have already been filled. ZipRecruiter has very OUTDATED listings.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    They are a scam

    Dear ZipRecruiter Manager,

    I would like to inform you that I lost the credibility in THIS website due the lack of security and not having a secure way to verify the companies that are looking for employees, giving persons with other intentions many people's data.

    A couple of weeks ago I was contacted by a supposed "company" that found my resume on your website and was interested in making an interview with me. The company in question was suppose to be a Norway company called "Bama Gruppen" that was going to open an office in Tampa. Well, they conducted the interview and apparently they liked me and offered me a job. I was happy since I am an immigrant from Brazil going trough a divorce and soon having to be needing to support my son and me since it would be my first job in America. I thought that was the procedure in hiring someone.

    I enrolled my son in the HOST program in his school since I had a "job" now, and made all the arrangements needed for a single mother like myself to be able to work.

    Long story short, in order for me start to working (from home until they open the office), they would send me a check to buy computer accounting programs, and a new laptop. I thought, "Wow, here in America things are very fast and professional."

    They asked me to fill out all my information, including a W4 form, and a USCIS authorization of employment form, and also send them a copy of ALL my documents, including my Social Security Number (which I just received).

    In a couple of days I received the check, and as a good professional wanting to show that I was honest, I ran directly to the bank to deposit the check. Getting there was when the "red alerts" started to show up because the tellers started to ask many questions about the check, and I realized that there was something wrong, but the check was still deposited.

    After I got out of the bank, I started to google the company name, and I realized that I was a victim of a scam. I got desperate and ran to the FBI to be able to make a formal complaint.

    After reading the Google reviews about your website, I realized you guys are a scam and care less about the people, taking advantage of them in their most fragile phase of life.

    That is why I'm closing my account and making a formal complaint against your company, and I hope the harassment of sending millions of messages on my phone and email will stop.

    Sabrina Climaco

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    A total scam

    • Baltimore, MD,
    • Feb 4, 2017

    Their website is nothing but scam central!

    I applied to companies that claim to be local, only to discover (via email) that these people claim to work with the companies, but in reality, they don't. Some of these emails ask me for my Social Security number, Driver's License ID, etc. I've reported some of these emails to the Support Center, but still many of these fake emails keep coming in.

    Don't waste your time and effort into this so-called job website; they'll just let scammers come in and steal.

    Bottom Line: No, I would not recommend this to a friend

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