About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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19 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.1
Rating Snapshot:
5 stars: 0 4 stars: 0 3 stars: 0 2 stars: 2 1 stars: 17
Bottom Line: 11% would recommend it to a friend
Showing 1-11 of 19
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  • 1 out 1 people found this review helpful

    Scam

    This site is a scam, please don't apply for jobs on this site due to high volumes of scams. Do not give any personal info, do not agree to anything until you call back the number they are using. I would use another site besides this one.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Beware of Big Job Scams

    • Colorado,
    • Nov 27, 2016

    Just received an outrageous job offer from a prestigious company. It was way too good to be true with really an incredible salary. Their original job was "filled" but they made me a sight-unseen job offer. This was in response to a "Quick" reply version on ZipRecruiter. After giving them fake info, they sent me this:

    "Further to the offer Letter sent to you, here is an update for your attention:

    We have offered you an opportunity and hope to have 100% of your loyalty and co-operation. Test of your loyalty, honesty and sincerity will be carried out from time to time. Your quick response to emails and effectiveness in the discharge of your duties will be required and I urge you to always work according to instructions.

    We have decided to give you a first task to assure us of how reliable you can be in handling things. Every month, we engage in catering for needs of foster homes across the States. There is a list of items to be gotten this month and you will be responsible for purchasing the items at any store around you and mailing them to the foster homes. Your weekly wage and payment for the gifts to the foster homes will be sent to you ASAP for you to make immediate purchase of the gifts.

    Please note that a Check will be sent to you which will be used to fund the purchase of items for the foster homes and your first-week payment. Once you have received the funds, I will email you a list containing the mailing addresses of the foster homes where the gifts will be sent.

    Email back ASAP to confirm you received this notification and to confirm your readiness."

    I did a search on the internet and it's part of scam alert at an educational agency.

    I've had good luck with ZipRecuiter in the past but obviously they have fallen down the rabbit hole in not checking the validity of the employers who post jobs. Some of their jobs seem legit, but I've found that usually, you can double check this by going to the company's website.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Beware of ZipRecruiter, many jobs are scams!

    • Philadelphia, PA,
    • Nov 25, 2016

    I have been looking for a job and decided to use ZipRecruiter as one of my ways of doing this. I have found that there are more scams on this site than real positions.

    I have reported it several times to the site, but they have only commented that I need to prove it. If you receive an email asking for an interview on Google Hangout, it's a scam.

    They say you can work from home and will send you a check for all the equipment/software you need only to clean out your account if you deposit the check.

    I've had the bank research the check first, so I didn't get scammed. I just want to warn people. Use indeed.com, this is a legit site.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 7 people found this review helpful

    $12,573/mo

    I am a recruiter for a health insurance company. My boss heard about ziprecruiter.com so I begin to create an account for us to use the free trial. He was told it was a 30-day free trial but it's only 4 days. They also require credit card information in order to begin the free trial, which always makes me nervous. I read further and found out that after the free trial, it was going to cost $12,573 PER MONTH to continue our job posting. DO NOT USE THIS SITE.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Before, full of scams!

    • Chicago, IL,
    • Nov 18, 2016

    Using the 1-Tap-Instant-Apply feature, I applied to over 100 Entry-level Management and/or Administrative Assistant positions on the ZipRecruiter app.

    The following day, I received emails from about 50 potential "employers" requesting to schedule interviews. I was very excited to have gotten such a great feedback and decided to look more into it.

    90% of them wanted to conduct the interview over Google Hangouts and a few in person. Unfortunately, the in-person interviews for entry-level management positions turned out to be bait- and-switch, outside sales jobs.

    The other 90%? Well, these "employers" were actually cybercriminals and scammers using different companies' information to lure job applicants into believing they are being hired for a real job and therefore, requiring them to submit personal information to secure employment. Not to mention, these scammers are using their new hires to be involved in bank fraud schemes in which they issue you a "company check" for (undisclosed amount) to purchase "work equipment" and require for you to deposit it into your bank account.

    However, the check is fraud. I don't know how they are getting access to these checks but once discovered that it is fraud, they disappear. After this, I tried to get the bank to catch these criminals but usually the banks choose not to investigate the matter.

    Ziprecruiter does not verify the validity of employers before allowing them to post jobs, which puts consumers at high-risk of being scammed. Also, they may not accept any liability or provide insurance to cover damages if you are scammed, nor promise to investigate whoever is behind these schemes.

    It is sad that these criminals would prey on innocent people that are just looking to get a job.

    KEY ADVICE: Sometimes it's best to conduct your job search in person, or with responsible agency/company that provides high-quality protection levels for job applicants.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Scams all day

    It seems like a good idea but it's just a way for scammers to take advantage of desperate people. I had someone copy information from a legitimate company and send it to me in an email that claimed to be confidential from the hiring manager.

    They sent me a cashier's check and told me to immediately deposit it into an ATM and to keep them updated on the progress of the deposit.

    They also want the deposit receipt. Well, my mom didn't raise a fool and society has made me believe if it's too good to be true it usually is.

    Needless to say, I blocked the users, because there were many claiming to be legit companies, and am trying to find a way to report it. I contacted ZipRecruiter but do not plan on hearing from them.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Spam

    • Colorado,
    • Nov 9, 2016

    Every time I have ever looked in ZipRecruiter I only see two or three legit jobs in my community, in between dozens of posts for truck driving schools that are scammers.

    They offer $75,000 to $100,000 per year for CDL drivers. When I click on their job posts, I'm taken to a chintzy "job application" where I only need to answer a few questions. Then a page congratulating me for being chosen.

    Then instructions on how to give them a credit card payment of $30 or more in order to process me. Obviously, there is no one managing the ZipRecruiter site.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    Terrible

    • New York, NY,
    • Nov 8, 2016

    I agree with all of the above posts. They are not even sending me resumes and are billing me $271 a month. I cannot even get a human on the phone to cancel this rip-off. I will have to cancel my credit card and get a new one. This is terrible, no ethics whatsoever.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Too many "employers" for same job

    I applied for some jobs on the site and received multiple emails from different companies that claimed to be the one that posted the job. After a few weeks, I just stopped applying.

    Often, an employer would claim to need a new personal assistant, or something different than the job posted online. So I would do research and find the company doesn't exist or have an office listed in the location noted in the job post. Or the alleged employer wouldn't list a phone number so we couldn't have an actual phone conversation.

    The biggest red flag for me was when I was hired for a few jobs after completing some simple questionnaires. But they always asked where I banked -- just the name of the institution and I always left it blank. Coincidentally, I never heard from those employers again.

    You are better off checking Indeed, Monster, and credible sites individually, even though it will take more time.

    That's what I do, and I don't get frustrated or want to vomit.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    No 30 day or even 4 day trial, no pricing on website.

    I sign up, put an ad, get junk resumes but instead of 30 days free trial (that was switched to 4 days trial buried in one of the 10 emails I got the first day), it is a 3 day and one minute trial.

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    Scammers Plenty contacting me about jobs from Zip Recruiter

    I have received 3 "work at home" job offers now within two weeks. The first one sounded SO exciting. It was from an artist to be his personal assistant. I filled out a questionnaire. He then replied stating, “Congratulations, you've got the job”.

    Then proceeded to tell me he is shipping all kinds of equipment to me and asked what bank I used. I asked him what his website was, and he sent back an e-mail in all caps to me stating, "I am sorry that I told you I was in Puerto Rico and could not meet with you…” and so on, until he closed with, “If you're no longer interested, just tell me no or just don't reply.”

    Before, he was going to meet with me when he came back in town next week. After I asked about his website, he sent the last e-mail to me and said he was going to be in Puerto Rico and not be back for three weeks and would not be able to meet with me. As for his second email, I did not respond.

    The third one was to be a "work at home" assistant to HR department for MTS. I sent him back an e-mail, asked for his website but never got a reply back. I called MTS and was told that the authorities are investigating this. MTS has received TONS of calls from people, and this is a serious fraud.

    Either ZipRecruiter has an extremely poor reputation for vetting companies, or they are a scam agency themselves, or are a front for scammers, like the general "call centers" where people try to get your financial information.

    I found a number for ZipRecruiter and tried to call them, but the recording never gave me any option to talk to anyone. Their recording, however, does state they are not a recruiter. In a nutshell, I am now among those on the "list" of applicants who has a very bad taste for "Zip Recruiter".

    Boo ZipRecruiter. Bad Company, Bad Company! Please stop selling yourself as a help to applicants, and from what I see, an asset to employers.

    No one seems to have any faith and/or confidence in you. The only "confidence" I see here with ZipRecruiter is that they are running a "confidence" (or a CON) game!

    Bottom Line: No, I would not recommend this to a friend

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