About ZipRecruiter

ZipRecruiter is an online service that claims to make hiring faster, easier, and cheaper by giving employers the ability to post their open positions to 50+ job boards with just one submission, and for employees to search their large database of job postings. And because ZipRecruiter claims that their goal is to create a stress-free, easy-to-use, and simplified process for the job seeker and the employer, their services have been used by more than 250,000 companies and more than 15 million candidates.

But whether you’re an employee looking for job posts online or a company looking to post a job listing, is ZipRecruiter a solid option for achieving your goals? Let’s post some facts and find out.

How ZipRecruiter Claims to Work

ZipRecruiter offers services for both job seekers and employers, so let’s take a look at the site from a company’s perspective first.

ZipRecruiter for Companies

Founded in 2010 and based out of Santa Monica, CA, ZipRecruiter’s primary claim to fame is their ability to allow employers to post their jobs to 50+ job boards (both paid and free), including Job.com, Monster, SimplyHired, Glassdoor, and more, while the company’s proprietary technology is claimed to analyze your jobs in real-time in order to maximize your placement across all of their job board distribution partners. In addition, employers also have the ability to implement social websites into their arsenal, including Facebook, LinkedIn, Twitter, and Google+.

Each employer’s job postings on ZipRecruiter are claimed to be mobile-friendly, which can also include your company’s branding (logo, etc.), and can even be added directly to your company’s website. Job postings can also include free form, multiple choice, or yes/no questions for candidates to answer, which can help you qualify them more quickly. After they’ve answered questions and submitted their résumé, you can then create custom email responses, track and rate each applicant, and export your candidate list to Excel.

On top of all this, if you’d prefer to seek out candidates directly instead of waiting for them to apply, ZipRecruiter also gives you the ability to search more than 4.5 million résumés in their résumé database, which includes full contact information for up to 500 or 1,000 candidates per month, depending on your plan.

ZipRecruiter for Candidates

After creating a ZipRecruiter profile, you’ll be able to post your résumé to the website’s database, which gives employers the opportunity to search for candidates like you to their open positions. You’ll also be able to search for open listings based on keyword and city/state, and once you find a job that you’re interested in, you can apply directly or save the listing and apply later.

After you’ve submitted your résumé, ZipRecruiter gives you the ability to see how many employers have viewed your résumé, as well as how many times your application was saved, liked, shared, or considered. And when you’re not at your computer, or on iOS or Android mobile device, you can create job alerts to notify you when a job matching your criteria has been posted.

ZipRecruiter Pricing & Refund Policy

As a candidate, a ZipRecruiter account is completely free of charge. As a company, all new employer accounts come with a free 4-day trial, although you will have to enter your credit card information to sign up.

Once the trial has expired, employer plans are priced as follows:

  • Starter: $99/mo ($590 annually). Includes 3 active job ads and 20 résumé searches per month.
  • Team: $149/mo ($990 annually). Includes 10 active job ads and 250 résumé searches per month.
  • Company: $229/mo ($1,490 annually). Includes 20 active job ads and 500 résumé searches per month.
  • Big Hiring: $299/mo ($1,990 annually). Includes 50 active job ads and 1,000 résumé searches per month.
  • Enterprise: Flexible pricing, depending on your needs. Includes unlimited active job ads and 5,000 résumé searches per month.

Regardless of which option you choose, all plans come with an unlimited number of candidates who can apply to your postings, without any additional charges.

ZipRecruiter’s services come with a 100% satisfaction guarantee, which states that if you’re not happy, you can cancel your account and you’ll be refunded your previous payment (if on a month-to-month plan). If you’re on a 6 or 12-month plan, you’ll need to cancel within the first 30 days in order to be eligible for a full refund. Otherwise, your account will remain active for the remainder of your term, after which you’ll no longer be billed.

ZipRecruiter claims to place a great deal of emphasis on providing premium support from real people. As such, if you encounter a problem, you can contact the company at (800) 557-9015, via email, or through live chat.

What Do Other Consumers Have to Say About ZipRecruiter?

Overall, among internet job posting sites, ZipRecruiter appears to have a very positive online reputation, with some of the most common compliments referencing ease of use, professional, friendly customer service, and that it’s a great tool for promoting your job opening.

However, the most common complaint regarding ZipRecruiter appears to reference that some employers received very few applicants for their open positions (more about this in the following section). Another common complaint referenced ZipRecruiter’s high price, which may be especially pertinent if you’re a very small company who will use the site infrequently, and are just looking to post one job listing. With this said, it appears that ZipRecruiter addresses online complaints quickly and actively works with customers to formulate a solution.

Bottom line: Can ZipRecruiter Help You Find a Job or Fill an Open Position?

Whether you’re a company looking for a new employee, or an individual looking for the perfect employer, almost everything about posting a job and the job-hunting process can be stressful. However, ZipRecruiter appears to have a well-earned reputation for effectively helping both employees and employers make the right match, and to make the process as simple and as straightforward as possible.

However, keep in mind that you may have to pay extra for posting to paid job boards like Monster, and it usually takes about 24 hours for your posting to appear on job boards (paid or otherwise). Also, remember that ZipRecruiter can help you spread the word about your jobs, but the company can’t guarantee that you’ll receive a large number (or any, for that matter) of applicants, although they do have some actionable tips you can use to make your posting more attractive to potential employees.

Related: An Introduction to Working Remotely

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29 Customer Reviews for ZipRecruiter

Average Customer Rating: 1.2
Rating Snapshot:
5 stars: 1 4 stars: 0 3 stars: 0 2 stars: 2 1 stars: 26
Bottom Line: 10% would recommend it to a friend
Showing 1-11 of 29
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  • Wasted money

    • Whidbey Island, WA,
    • Jan 23, 2017

    Like a lot of you, I wish I had read the reviews first. $270 for two applicants. I get more than ten times as many from the free sites but thought that a paid site would be a great recruiting tool, silly me. Oh well, lesson learned.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Not for me

    I keep receiving emails and phone calls for jobs I never applied to.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Deceiving practices

    I also applied to companies and three times to one particular company locally. I never got a response or reply, and I have a very technical background. On live chat with ZipRecruiter, I was told that ZipRecruiter just forwards the applications on, but on further searching, it turns out that also this company is non-existent.

    ZipRecruiter said it must be shielded by privacy concerns and their policy, but why is that so when they are supposed to be hiring over the past couple of months.? Also during the chat, I realized that they wanted to offer a service for financial gain. Now I realized it's a ploy all along.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Seems legit to me.

    • Houston, TX,
    • Jan 15, 2017

    I've had three job interviews using ZipRecruiter. Seems legit to me.

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Useless waste of money

    I have been using ZipRecruiter for the past four months. I've received a slow trickle of candidates, but none of them ever seem to be interested in actually finding work. Most either don't answer the phone or fail to pursue work.

    I'm trying to cancel now, and they have made it extremely difficult. When you try and cancel online, you are told that you need to call. They are either not open, or there is nobody in the "billing department" to process the account closure. I may need to cancel my credit card. Irritating!

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 14 people found this review helpful

    ZipRecruiter "foster homes" Scam

    Please be aware of the scanner e-mail I just received from Zip-Recruiter.

    Apparently, "support@ziprecruiter.com" (specific employee name: Thanh-Tri Tran) forwarded my resume (which was attached to the e-mail in PDF format) to a "Karen Ruest - Medical Specialist" whose e-mail address is "medics.pat@hotmail.com".

    This is what the e-mail said:

    Attention: Sir/Ma'am,

    I received your resume and application for the job posted on www.zip-recruiter.com.I regret to inform you that this position has been occupied, after further scrutiny made on your resume I am pleased to inform you of the available position at the moment.

    I'm looking for someone that can be trusted and reliable to work with as my Receptionist/Personal Assistant(PA). This position i am offering is home-based and flexible, working with me is basically about instructions and following them, So i need someone who can be able to meet up with my irregular timings. As my Personal Assistant, your activities among other things will include;

    Qualifications: To perform this job successfully, must be able to perform each essential duty satisfactorily.

    ** Weekly Pay: $700.00

    ** Hours: 2-5 Hours Weekly

    ** Days: 2 days Weekly

    Primary Responsibilities:

    * Creating orders/pick slips/invoices/credit memos.

    * Reaching out to Foster homes on my behalf

    * Running personal errands.

    * supervisions and monitoring my clients while i am away.

    * Scheduling programmes, flights and keeping me up to date with them.

    Basic wage is $700 Weekly.

    I'm sure you'll understand I tend to have a very busy schedule at this point. Please note that this position is not office based,because of my frequent travels and tight schedules, it's a part-time work from home job and the flexibility means that there will be busier weeks than others. I have reviewed your Resume and I think I am impressed with it and would like to give you an immediate trial, so if you are interested kindly get back to me. As I have been checking files and schedules and would need someone urgently to run some tasks for me this week/next week. My Financial Adviser will issue you a Certified Company Check to execute the task with, and complete the assignment. You will need to Purchase gifts and items for the kids(Foster Care) which i will send you a list and description of the items, alongside delivery address when purchased. Note that you are not to use your personal funds.

    Kindly CONFIRM your contact details to enable us proceed to next step.

    Full Name:

    Correct Mailing Address (include apartment numbers} :

    City:

    State:

    Postal Code:

    Mobile Number :

    Email :

    Thanks in anticipation of your prompt response

    Karen Ruest

    Medical Specialist"

    This is CLEARLY a scam. Do not fall for it!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    ABSOLUTE SCAM

    Dissatisfied with the entire process. We had over 600 applicants during our free trial, once we created an account it dropped to less than 20 for the entire month. The customer service throughout the process was absolutely terrible, they were disengaging, would not reply to voicemails or emails and then after canceling our account 3 weeks in they never turned off the automatic renewal after stating they would, so our credit card got charged again. We are still owed $1000 to this date and will be contacting the Better Business Bureau if they do not follow through. This company is a joke and I would NOT recommend them to ANYONE, EVER.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 9 people found this review helpful

    There are scammers on this site

    Just yesterday I received a poorly worded email response to one of my applications saying that my resume had been reviewed. I assumed the horrible grammar was the reason this "Theresa Duque" needed an administrative assistant. The job listing was for admin assistant at MARTINS CONSTRUCTION based out of Washington DC. Long story short, I was asked to send my home address info and name to confirm acceptance of the position. In the next email I was told a check would be sent to me in a couple of days and I would deduct $550 for myself and use the rest to buy toys for an orphanage. At that point I recognized this as one of the oldest scams in the book. It's usually done on Craigslist though, but the scammers have found their way to ZipRecruiter as well.

    These scammers send you fake checks that you deposit, withdraw the money for, send a portion to the sender then find out that the check bounces and are left with the burden of paying back the amount to your bank and never hearing from the sender again, which is often operating out of a foreign country, hence the horribly worded emails. "theresa.duque445@gmail.com" was the sender of my email, so turn down any offer that comes your way from that address.

    It's all fake! The next email she will confirm that she is sending a bogus check to you. Don't do it.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Unprofessional

    • Washington, D.C.,
    • Dec 20, 2016

    I looked into ZipRecruiter not because we have a lot of job openings to fill but the role is harder to find. In addition, for the right person, it can be done from anywhere so I was excited about it going out to a wide network.

    They offered a free trial for 30 days when I first signed up, in fact, it actually said that it would be free until February 9th (longer than 30 days). But the next day I received an email stating that it was only valid for 4 days.

    Immediately this felt like bait and switch and caused me to do some digging on reviews. Hearing job seekers complain about all the scam jobs out there made me realize quickly that our job posting, especially since it did reference remote working environment was most likely going to be dismissed by serious candidates.

    I canceled the trial and responded to their support team by sharing my concerns. They emailed back to my "request ticket" by saying that the free trial is 4 days and that I didn't need a promo code to activate the account. Then they proceeded to say that my "request" had been deemed solved.

    Moments later, someone from ZipRecruiter called to see if I had any questions about the service. I reiterated my concerns and he did not address any of them. Instead, he just kept asking what kind of position do I have available and how many positions I was trying to hire for. I finally just said “No thanks” and hung up on him.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    I canceled after less than 10 minutes

    • Hagerstown, MD,
    • Dec 12, 2016

    ZipRecruiter was only able to return one job - ONE - for my field of expertise throughout the entire State of Maryland. When I checked it out, it had been filled.

    I never subscribed, thank goodness, and I wish that I had read these posts prior to following the link to their site. I was done with ZipRecruiter in less than 10 minutes. It is worthless.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Scam

    This site is a scam, please don't apply for jobs on this site due to high volumes of scams. Do not give any personal info, do not agree to anything until you call back the number they are using. I would use another site besides this one.

    Bottom Line: No, I would not recommend this to a friend

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