About Zoosk

Established in 2007 and based out of San Francisco, CA, Zoosk is an online dating service that helps millions of individuals find their most compatible matches based on similar interests, passions, goals, and more. A highly funded company that is backed by a variety of big-name ventures, Zoosk caters to all demographics, regardless of age and/or sexual orientation. While Zoosk is available internationally and in 25 different languages, the bulk of their services are primarily geared for a U.S.-based dating audience.

Zoosk Features

Getting started with Zoosk is fairly straightforward, and completely free. First, you’ll need to fill out your personal details (e.g. height, ethnicity, current relationship status, religion, educational level, etc.), and answer a few questions (e.g. favorite music/books/movies, your ideal dating experience, etc.). Then, after confirming your email address, you’ll be able to immediately start browsing profiles and pictures of other singles, as well as view additional information such as their interests, stories, relationship status, and more.

When searching for other singles, you can narrow results within a certain distance of your location, and can also filter by religion, body type, children, etc. One of the unique features about Zoosk is their “compatibility” feature, which works by listing your compatibility level with another single based on your answers to a certain set of questions, such as: “How important is physical appearance to you?” or “How important is it to keep your word?” You can change your answers to these questions in order to fine-tune the results, but only once every 24 hours.

Also, members can play the Zoosk Carousel game, which is where random individuals in your area are displayed, and you’re then given the opportunity to specify whether you’re interested in meeting with them. If so, you can notify them of your interest directly through the site, and will receive a confirmation should the other user be interested in meeting you. Once this occurs, the only way you’ll be able to view their contact information is to “unlock the Mutual Match” at a cost of 20 Zoosk coins, which we’ll discuss in more detail in the following section. On the other hand, if an individual plays the Carousel game and lands on your information, they can also send you a connection request.

Additional Zoosk features include the ability to send and receive “winks” and “flirts” to other individuals, to send virtual gifts, and to receive notifications every time someone views your profile. Perhaps the biggest benefit of using Zoosk is their Scientific Matchmaking Service (ZSMS), which is a patent-pending technology that evaluates compatibility between members. From our experience, the ZSMS is fairly effective, and works by learning your “yes” and “no” votes to better match you with other users.

Other minor Zoosk properties include the ability to gift Coins, a proprietary text and video messenger system that allows you to communicate directly with other members, as well as Facebook and mobile apps.

Zoosk Pricing, and What You Get for Your Money

As we mentioned at the beginning, joining Zoosk, starting a profile, and viewing other members’ profiles is completely free. However, any additional options are severely limited—so much so, that effectively using the site without paying money is next to impossible. With this said, almost every feature on the site uses Zoosk Coins as a form of currency, which can be purchased in bundles:

  • 180 Coins = $19.95
  • 480 Coins = $49.95
  • 1800 Coins = $99.95

In other words, the more Coins you purchase at one time, the more money you’ll save. Also, you’ll likely want to sign up for a subscription, which is required to make full use of Zoosk and connect to other users, including sending messages and winks, chatting with other members, seeing who’s viewed your profile, and fully capable ZSMS. Subscription pricing is as follows:

  • Month-to-month = $29.95 per month
  • Three months = $19.98 per month (one payment of $59.95)
  • Six months = $12.49 per month (one payment of $74.95)

In more specific terms, you’ll save 58% by signing up for the six-month plan, versus paying month-to-month for the same period of time.

Here are a few of the benefits you’ll gain access to after purchasing a Zoosk membership and/or Coins:

  1. The ability to send unlimited messages to other users, as well as to view the messages other users have sent to you. Without a membership, you can send one message to an individual, but will be required to purchase a membership in order to send additional messages.
  2. Without a subscription, once another user views your profile, you’ll be able to see their name, age, city, and one picture. However, in order to view their full profile and make a connection, you’ll need a subscription.
  3. After playing the Carousel game, you’ll need 20 Zoosk Coins in order to view the profiles of individuals who have viewed yours, as well as to make a connection with someone who wants to meet you.
  4. Using Zoosk Coins, you can boost your popularity to the point where your information appears at the top of the search panel, which will significantly increase the chances that others will view your profile.
  5. The ability to send virtual gifts.
  6. The opportunity to send messages in a Special Delivery format, which notifies the recipient that they have a special message from you.
  7. Message delivery confirmation, which also provides notification when the recipient reads your message.

Depending on your plan, you will automatically be billed unless you cancel in advance. It’s also important to note that Zoosk will refund your money only if you cancel your subscription with three days of making your purchase. Otherwise, you will lose the ability to get your money back.

Is Zoosk a Scam?

Zoosk is a big, reputable company, and is backed by numerous major venture capital firms. However, it’s strategically designed so that users will willingly choose to pay more and more money in order to capitalize on its full set of features. Here’s why:

If you’re a guy (just for the sake of conversation), and an attractive, young blonde woman based in Beverly Hills sends you a flirt, direct message, or even just views your profile, you’ll be instantly mesmerized. As a result, you’ll likely want to see her full profile, connect with her and engage in conversation, and see where it leads. But in order to satisfy these desires, you’ll have to purchase Coins or a subscription. From a stark business perspective, the Zoosk dating service would not be as effective if they didn’t allow users to first become “hooked” on the free service, and then want to pay more money to fulfill their emotions.

But here’s where the red flags are raised: Remember the beautiful blonde from Beverly Hills? Well, there have been numerous complaints that “overly-attractive” model-like women have contacted users under false pretenses, which were only discovered after users spent money to contact them. There have even been some accusations that some of these fake accounts belonged to Zoosk staff, though there is no evidence of this.

After signing up for the service, you’ll almost certainly be approached with “traditional” scamming methods, such as another user requesting money to get back to the U.S. after being stranded abroad. In fact, we experienced this within only a couple hours after signing up for an “undercover” Zoosk account. In addition, you may also run across several accounts that are really just fronts for adult services providers. So while Zoosk itself is not a scam, there are plenty of individuals out there willing to take your money if you’re not careful.

If you decide to sign up with Zoosk, we recommend that you take caution, and not be too hasty in giving out personal information such as email addresses and phone numbers. If you’ve sent a couple messages and/or chatted with someone on a few occasions, and they’re also taking their time, this is usually a good indication that they’re legitimately searching for someone, just like you are.

See also: Watch Out for These 6 Red Flags When Dating Online

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

33 Customer Reviews for Zoosk

Average Customer Rating: 1.5
Rating Snapshot:
5 star: 1 4 star: 2 3 star: 1 2 star: 6 1 star:  23
Bottom Line: 12% would recommend it to a friend
Showing 1-11 of 33
Sort reviews by:

  • Talking to myself

    • United Kingdom,
    • Aug 16, 2017
    • Verified Reviewer

    After two weeks of "winking" and messaging, and even sending messages asking the supposed recipients to indicate if they had received the message I sent, not a dicky bird.

    I am no Brad Pitt, but I have never had a problem with my looks and ability to attract the opposite sex. But two weeks on Zoosk and you would be forgiven for thinking I was the ugliest bloke on the planet, so I decided to test the system and what I found was for my £25, I have been talking and "winking" at myself for two weeks and to add insult to injury, Zoosk even limits me to how many times I can wink and talk to myself in any one day.

    My experience and advice steer well clear. It's a racket. You pay your subscription, and you set off with a spring in your step and a sting in their tail. I am offered a BOOST membership, I am offered tokens to see if my messages have been read, and of course, it's all extra.

    Mega scam!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    This is BS.

    • Lubbock, TX,
    • Aug 4, 2017
    • Verified Reviewer

    I search curiously, after seeing it over and over on my Facebook page.

    Then I see the one and the only way to talk to him is to be a member. So I finally do so, and he does not show up on my search. He is supposed to be this age and this many miles from my house. He showed up every time when it was free. Why? Fraud?

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 4 out 4 people found this review helpful

    I feel cheated

    • Springville, PA,
    • Aug 3, 2017
    • Verified Reviewer

    I got sucked in with numerous chat requests at first when I was doing the free stuff. A week later, dying of curiosity, I paid for a month of subscription. I did not realize that it is a recurring fee, so I will have to watch that when I cancel. Every little thing extra you may want to do seems to cost more money. I found very few local people, and most of the ones I did find were accounts hacked and changed by the original poster's angry significant other. Other local profiles appear to be total zombie accounts as the people are never online and do not respond to messages.

    One person I recognized immediately and knew to be in a committed relationship. This person thought they had deleted their account two years prior. Many profiles have references to years which indicate the profile is many, many years old. Saw many profiles that interested me only to not be able to find them again just hours later. Total waste of money in my opinion. A reputable site would weed out the inactive accounts and indicate if someone is or is not able to use messaging.

    I would never recommend this site.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 4 people found this review helpful

    Faulty app!

    • United Kingdom,
    • Aug 2, 2017
    • Verified Reviewer

    I recently signed up to Zoosk and decided to pay a one-month subscription to see how it goes The app doesn't even work properly, and I think it's a total con!

    I would not recommend this app to anyone, and I would like to get my money back.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Zoosk sucks

    • Lake Bluff, Illinois,
    • Jul 24, 2017
    • Verified Reviewer

    1). They said they would respond to questions about setting up a profile in 36 hours. After 48 hours I had to search for their number and call them. Now I've wasted four days of possible searches.

    2). Every time you search you have to change your profile all over again.

    3). They are still not responding to emails when I had more questions.

    4). I did it for one month and am not doing it again and have four friends that I turned away from this site.

    5). They are a rip-off!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Not too bad but have issues

    Zoosk advertises that it takes 20 coins to unlock a profile and I have always had to do 30 coins in order to unlock a profile. I had a time when I got 40 coins, but I didn't get it posted so that I can unlock a profile. It's true that if you want to try to cancel your subscription, Zoosk do not refund your money back to you and they do not remove your name because you will still receive emails from profiles stating that they are interested. But I also had good luck on Zoosk, I met someone who I really liked and the feeling is mutual, four years later. Anything you get into will have pros and cons. Nothing is perfect.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    I met my fiance

    • Georgia,
    • Jul 1, 2017
    • Verified Reviewer

    Though I was very skeptical of online dating, I still signed up with Zoosk. I knew what I wanted in a partner. I did not give much information in my profile.

    I recognized the scammers and the pervs. I waited patiently, blocking people left and right, until I got contacted by the right person.

    Now we are happily engaged. If it wasn't for Zoosk, I wouldn't have met the love of my life. So everything is possible, your success is in your hands.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 11 out 11 people found this review helpful

    Fraud

    • Texas,
    • May 23, 2017
    • Verified Reviewer

    I have been using Zoosk for several months. When I get a message that "a Zoosk member" wants to meet me and I choose "Yes" to the question "Do you want to meet her?", the result is going to another screen to pictures of quite a few more women, but none are the same as the Zoosk member who wants to meet me. What's worse is that I got "a Zoosk member" who wants to meet me from Daisetta notice, and two days later I got the same "a Zoosk member" who wants to meet me from Edinburgh. Sounds like a scam/fraud to me. I unsubscribed on 5/20 and will be curious to see if they try to charge my card in June when my original subscription expires.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 13 out 13 people found this review helpful

    Contacted by scammers

    • Sloatsburg, NY,
    • Apr 27, 2017
    • Verified Reviewer

    Hello. I was only on Zoosk for a short time, but boy-oh-boy, did I have a horrific experience.

    I met this one person who said he was someone else and he was like "Oh, I love you, etc..." Very strange. He wanted me to send him $900 to Africa because he was "working there" and ran out of money. I reported this individual to the police, but I feel bad for people who fall for this. I felt like a piece of "meat" on their carousel! Disgusting.

    Then I met this other man with many, many issues. This is a dangerous site, as it exposes women to many strange individuals, and it can also be a dangerous site if a person does not use good judgment! Stay AWAY.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 17 out 17 people found this review helpful

    Fraudulent Profiles

    • Houston, TX,
    • Apr 16, 2017
    • Verified Reviewer

    I was with Zoosk for just one week and encountered many fake profiles. Furthermore, I message someone and claims to have never viewed my profile. I decided to cancel soon afterward. Zoosk is still sending me people who said they viewed my profile when they probably did not. Very deceiving. I would not recommend Zoosk to anyone.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 9 people found this review helpful

    Did not receive new password in email

    • Greensboro, NC,
    • Feb 2, 2017
    • Verified Reviewer

    I send messages and request after request and got no reply. It's like I never sent anything. No satisfaction.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 33

Write a Review for Zoosk!

Share your experience to help others shop smarter & discover great products.

Write a Review