About Zulily

Based out of Seattle, WA, Zulily provides moms, babies, and kids with daily deals on a wide variety of brands in categories such as women’s and children’s clothing, toys, housewares, and more. The company was founded in 2009, and has seen a significant amount of growth ever since.

Zulily holds an A rating with the Better Business Bureau, based on 93 closed complaints within the past three years. Based on our research, the company appears to have a mixed online reputation, with the most common complaints being substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise. With this said, it appears Zulily is diligent in addressing any customer complaints and quickly solving their issues.

How Zulily Works

Zulily claims to “search far and wide” for the best deals, which change on a daily basis. In other words, one day you may find great deals on educational products, while the next day it may be focused on eco-friendly items. In order to begin receiving daily emails, you’ll need to sign up, which only involves entering your first and last names, your email address, and choosing a password. However, once you decide to purchase an item, you’ll also need to enter shipping and billing addresses, as well as payment information.

Whichever classes of items are being offered, Zulily calls their sales “events,” which begin each day at 6am PST. Some of these events only last one day, while some will last as long as 72 hours; some feature just a single brand or theme, while others will feature several. However long their events last though, once they’re done they’re done, and they often sell out prior to their end date. Because of this, the company recommends you take a look at your daily Zulily email early in the morning, and visit their site as often as you can. You can also use the Zulily app to shop from your mobile device while you’re on the go.

The Zulily website is divided into five main sections:

  1. New Today – This section features all the new events that started today.
  2. Best Sellers – Includes some of the most popular items on the site, as well as the date the events end.
  3. Last Day – Just like it sounds, this section features events that will expire today.
  4. Shop by Category – Choose from girls, boys, women, maternity & baby, home, and much more.
  5. Shop by Size – Sizes from infants to adults.

Whichever page you’re on, you’ll be able to see upcoming events for the next week. After click on one of the events, you’ll be able to view more detailed information, such as the brand and the general category.

Zulily Pricing, Shipping Options, & Refund Policy

Due to the large number of products offered by Zulily, prices can vary greatly, though a handy feature is the ability to earn $15 for each friend you refer. You won’t be charged sales tax on your order, unless you reside in Washington State, Nevada, or Ohio. Shipping charges vary depending on a wide variety of factors as well, though you’ll typically be presented with four options:

  1. Standard – Some items will include free shipping, which is usually sent via ground.
  2. Fast – Arrives in 6-11 days
  3. Faster – Arrives in 4-5 days
  4. Fastest – Arrives in 3-4 days

Obviously the faster the shipping method you choose, the more it will cost. However, you’ll be notified of all shipping charges prior to finalizing your order, which can be changed at any time.

One concern we noticed during our research is that Zulily’s return/refund policy seems very vague. According to the company’s FAQ, you’ll need to contact their Customer Service department if you’re unsatisfied with your products, and that they’re unable to accept returns on “intimate apparel, shapewear, swimsuits or rashguards, or any personalized items,” in addition to no exchanges. Other than this, no information is provided.

Pros:

  • Daily events/sales that feature a wide variety of products and brands.
  • Email alerts that provide insight into upcoming events.
  • Zulily offers a wide variety of brands across numerous categories.
  • The ability to earn $15 for every friend you refer.
  • The company appears to address customer complaints quickly.

Cons:

  • Primarily intended for women and children (very few men’s products).
  • Mixed online reviews, with some customers having complained of substandard customer service, slow shipping, being billed for items twice, and poor quality merchandise.
  • Vague return/refund policy.

Read Next: 6 Top Tips to Buying Pre-Owned Designer Clothing Online (That You’ll Actually Love)

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76 Customer Reviews for Zulily

Average Customer Rating: 2.1
Rating Snapshot:
5 stars: 15 4 stars: 5 3 stars: 1 2 stars: 9 1 stars: 46
Bottom Line: 29% would recommend it to a friend
Showing 1-11 of 76
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  • 1 out 1 people found this review helpful

    Cheap quality, poor shipping and store credit?

    Each article was the cheapest quality material and looked nothing like on the website. I go to return, and it is a store credit. I don't want their cheap clothes (then Kmart), and I'd be embarrassed to own this store.

    Bottom Line: No, I would not recommend this to a friend

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  • Poor quality and cheap looking

    • Ohio,
    • Apr 20, 2017

    I purchased from Zulily two times. Both experiences were the same.

    The leggings were so sheer you could see my skin and underwear clearly, and the pattern in the leggings was so mismatched that the backside looked like a completely different pattern. Even with a tunic the fit and look were bad. They used a polyester fabric used more for dresses. Thre was absolutely no spandex to cuddle your legs. They were so cheap, terrible and uncomfortable I wouldn't even wear them to bed. They are in the trash.

    The tunic I purchased is a below-the-knee dress, and I am 5'6". Of the eight items I have purchased only two will I wear, and that is only because I spent so much money. Horrible, horrible quality. Never again!

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    False advertisement

    • Columbus, Ohio,
    • Apr 18, 2017

    The item I saw so pretty online was not the same item that came to my house! It had a completely different pattern layout! The dress I got was tacky and not to be compared to the one shown online. Shipping takes three weeks for one item. Plus, they won't give me the option to return it, so I'm stuck with this tacky dress. I am never shopping there again.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Horrible Customer Service

    • Ontario, Canada,
    • Apr 17, 2017

    I wish I had come to this site first!

    The size charts for their clothes are so off the mark with some cloths! HORRIBLE and can't be trusted.

    They won't give you your money back just store credit For what, more disappointment? Don't order!

    Very disappointed. Not sure how they can stay in business.

    They will take your money but won't give it back if you are not satisfied with the items you ordered. Store credit sucks!

    I'd give a 1/4 star if I could.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 1 people found this review helpful

    My number one choice for online shopping

    I absolutely love the customer service provided by this company. When you order online, you risk sizing, but that is not the company's fault. They try to be very descriptive in their sizing chart. Whenever I have had any issue with any purchases, I simply call them, and they issue a credit to my account. They have never questioned me and have let me keep the original item.

    I will always shop with these guys, and I cannot believe the crappy reviews because they are simply not true. These are people who don't read the site rules. I have never missed a shipment, or nothing has ever got lost in the mail. Not one bad experience and I have been shopping since 2014.

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Being ignored

    • Iowa,
    • Mar 20, 2017

    So my experience with Zulily is as follows. I purchased high dollar items and was sent the wrong item, and I mean really wrong; color red instead of brown, and milky white instead of smoke or gray. I was told by two representatives that they would send me return information, but it never happened. Then the customer service manager sent me a survey to fill out and I got no return help there either. When I asked again, I got silence. Anyone have suggestions on how to get through to this company?

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    Love Zulily

    I have been shopping at Zulily since 2014. It has so far been a great experience.

    Sure I have made some mistakes with sizing, but that was not really their fault. I just gift them to someone else, so they are never wasted. A couple of times the product size was so way off that I let them know, and they gave me a credit. I never asked for it, but they offered and still let me keep the product to re-gift.

    Items are well priced for what you get, also, some of the items are quite unusual, and I get lots of compliments.

    You can't be in a hurry as it does take a while to ship, but they let you know when things will be shipped, plus you get a tracking number when the item is shipped. All in all, I feel very good about ordering from this company.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 6 people found this review helpful

    Read the fine print

    I ordered things for my early 60's wife who is not a "techie." She saw it on TV and had me order $300 worth (nine items) for a vacation. A few days later, she asked why it wasn't here yet. I read projected delivery dates for a couple of the items and it was weeks away. So I explained to her how Zulily works.

    She got taken by the TV advertising. I order stuff online and get it in days (2 or 3). She didn't know, and I didn't look since it wasn't my purchase. At this point, she had changed her mind on only two of the items. I told her too bad; I'm not fighting with a short-staffed dot com. The things won't be here for the trip, so they will be purchased at a local retail this week.

    This was our first and last purchase with Zulily. If my wife is unhappy, I'll just laugh at her for not knowing. It is just another life's lesson learned. And yes, I swear that I am a real Zulily customer. Y'all be careful out there.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 18 people found this review helpful

    No refund!

    I purchased two pairs of Earth shoes. I already own some Earth shoes, so I'm well aware of what size I should order for this brand. The shoes arrived after a few weeks (when told they would ship in a few days), I tried them on, and they are too small.

    I emailed Zulily and would have been happy with an exchange, but that couldn't happen. I was told I could return them, but Zulily doesn't give refunds. All you get is a credit on your account. This credit can only be used for merchandise. You have to put out more money for any shipping charges. This, to me, is borderline fraud. Actually, as I write this, I think I'm also going to contact my Attorney General's office and see what can be about this company.

    Buyers are not forewarned that they will not get a refund prior to purchasing. Buyers are not forewarned that any credit cannot be used towards future shipping. DO NOT buy from this company unless you are absolutely 100% certain that you're going to LOVE what you ordered!

    Bottom Line: No, I would not recommend this to a friend

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    • Mar 6, 2017

      Thomas Dorsch

      I like your comment, and it is spot on. I purchased a few things at the request of my early 60's "non-techie" wife. She saw the commercial on TV. She told me that our daughter did business here, which is untrue. So I went on, ordering things here not knowing how it all works. My wife was flabbergasted after I explained that she wouldn't be getting her delivery before our trip.

      Customer service also would not tell us when it would be delivered. I know that we will never order from here again. My wife already changed her mind about two items. If the commercial said, "most items will not be received in a month," then we would never order it. It is our fault for not reading the fine print. I said to my wife, "No honey, this is not like every other online retailer." Also, the pricing is fair, but not exceptional.

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  • 7 out 9 people found this review helpful

    Great experience with Zulily!

    I ordered a few items off of the Zulily website, and it was afterward that I decided to read reviews about them and was surprised with the negative comments, and was upset that I had even placed an order with this company. I usually read reviews first, but for some reason, I wasn't on my game. So, I wrote them an email asking if I could cancel my order and they said yes not a problem.

    After their nice response, I decided to keep my order and take a chance. Only a couple of weeks later I received all my items, and I was completely surprised at the quality, and that the sizing was correct and items arrived so quickly. I love the boots I ordered!

    Bottom Line: Yes, I would recommend this to a friend

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  • 15 out 16 people found this review helpful

    Buyer beware

    • San Diego, CA,
    • Feb 16, 2017

    This was a terrible experience. Never buy clothing, lingerie, shoes, etc., things that might not be an accurate fit. Even returning the next day with tags attached, original packaging, etc. the buyer has to pay for the return, and then you get a store credit vs. a refund. So you are perpetually locked into buying something from Zulily.

    I would have to pay $16 to return a pair of $22 shoes. Does that make any sense? That's the best Zulily will do? A whopping $5 store credit? Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

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    • Apr 13, 2017

      Emily

      I had the same experience here. The regular size six doesn't fit. All I got is store credit, and I had to pay for shipping on my own. I am afraid of buying clothes and shoes from Zulily.

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