Read 45 Affirm Customer Reviews and Complaints (Page 2)

Write a Review
Average Customer Rating: 1.5
Rating Snapshot:
5 star: 5 4 star: 0 3 star: 0 2 star: 2 1 star:  38
Bottom Line: 11% would recommend it to a friend
Showing 12-22 of 45
Sort reviews by:

  • 4 out 4 people found this review helpful

    Scam company who cares about reviews and not customers

    • New Jersey,
    • Jul 17, 2019
    • Verified Reviewer

    Didn’t even make it 2 seconds pass the application process. Was denied due to them being unable to verify my identity even though it’s the same information I’ve had for over 31 years. Wasn’t asked to send in documents such as ID, SS card, BC, POA. Absolutely nothing! This company is a scam and they only care about reviews to lure other people in. They reported to TRUSTPILOT that my review was false. I have multiple emails that prove I corresponded with Affirm to resolve the issue and the only thing they did was copy and paste their responses over and over again. I’m going to continue to post my experience as this company is scamming people and looking at reviews so they can lure more people in.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 7 out 7 people found this review helpful

    Horrible experience

    • Pennsylvania,
    • Jun 20, 2019
    • Verified Reviewer

    BUYERS BEWARE! Affirm COMPLETELY dropped the ball on a recent airline ticket I purchased! The only positive for them I can say is they actually admitted they were wrong (doubt the girl on the phone meant to), but even after that, refused to do anything to help me correct the situation, and in more professional words told me I'm on my own, and get lost. Definitely completely unsatisfied with my experience with this company, and I'm going to let it be known to as many people as I can.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 6 out 7 people found this review helpful

    Not loyal to their customers who’ve paid off loans on time

    • Atlanta, GA,
    • May 19, 2019
    • Verified Reviewer

    I was recently declined for a small loan even after just paying off a large loan a few months ago. I thought by paying on time, never missing payments showed creditability to repaying a future loan. But nope, I was immediately declined. However, I keep receiving emails thanking me for being a valued customer including "offers" of supposed credit.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 4 out 8 people found this review helpful

    Affirm

    • North Carolina,
    • May 3, 2019
    • Verified Reviewer

    I heard it was a good site to get approved for when you needed the money. I tried and I wasn't eligible right off the bat. I wouldn't recommend anyone if they're gonna act like this, and it didn't even say why I wasn't eligible.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 1 out 3 people found this review helpful

    GREAT company!

    • Collinsville, IL,
    • Feb 27, 2019
    • Verified Reviewer

    I've had several loans through Affirm and I have never had a problem. I've had a couple of emergency home purchases that arose and going through this process was very fast and easy. I was able to see what I was approved for before the purchase. Once I "applied" for the card, it took only seconds to get a virtual card to complete the purchase. You know ALL fees and interest upfront before you accept.

    The repayment process was very easy through the app. You can even make more than the "agreed upon" payment or a payoff at any time through the app.

    I've never had the need to call into customer service since the process and payments are so easy through the app.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 14 out 14 people found this review helpful

    Extremely dishonest!

    • Maryland,
    • Jan 22, 2019
    • Verified Reviewer

    On September 23, 2018 I booked a ticket to Tulsa, Oklahoma and then found that the trip should be put on hold. When trying to pay I was directed to Affirm and signed an agreement with them. The next day (September 24th) I called them and the Affirm rep, after a 10-minute call (according to my Sprint bill), said I did not have to pay because they will not pay Priceline. I had NO agreement with Priceline. Affirm later charged me with the account. I asked them for a copy of the call recorded on September 24th. They sent me an edited version of the call that was 4.06 minutes. They are dishonest as heck. If you get caught, collect your evidence and email them, so that you have proof.

    I disputed the debt. Now I cannot access any Affirm documents to even get the order number.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 13 out 16 people found this review helpful

    Watch out!

    • Oklahoma City, OK,
    • Jan 20, 2019
    • Verified Reviewer

    Affirm approved me for a second loan/card. I made the purchase online, went to the store the next day to pick it up, at which point the MERCHANT told me the card was declined. I purchased two scopes, one of which is for an air rifle I bought through PYRAMYD AIR, who sells air guns and scopes...who is partnered with Affirm, who financed it.

    AFTER arguing with the most product illiterate people on the planet, and getting nowhere, I finally gave up and paid cash at the register. I then logged into my account later that day to see the loan still processing. I called to find out why, I was told that until the merchant reverses the charge, they will not close the card/loan. Now keep in mind, Affirm DECLINED THE CHARGE. Now they refuse to close the account unless they get the money back that they never paid from the retailer, on a charge THEY declined, of which I had to pay cash for, BECAUSE they felt MY purchase violates their "moral" policy, of the same item that is sold by one of their other "contracted" merchants, PYRAMYD AIR. Oh yea, Affirm even had the disgusting nerve to ask me where is the loan money then, and how are they supposed to get it back. Are these idiots for REAL?!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 11 out 12 people found this review helpful

    Very disappointed

    I have been a customer for over just a year, I have always paid on time or ahead, and always more than the minimum payment. I have paid off over 7 loans. When I started, I had a credit line of $1800.00, now as I pay as agreed they have reduced my credit line to just $150.00 over my current balance. When you contact them you can't get an answer. I always thought paying as agreed was what a lender wanted and rewarded you with higher credit lines, instead, my good payment record has resulted in reduced credit. And I have paid all my other creditors on time during this time...

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 15 out 18 people found this review helpful

    Misleading interest!

    • Pennsylvania,
    • Dec 27, 2018
    • Verified Reviewer

    Affirm charges you interest on day one! They say you won't get charged if you pay early, but it is a total LIE! This company is doing BUSINESS ILLEGALLY and MISLEADING customers.

    I wrote them an email but never heard from them. Finally, I went to their Facebook account and then I was told to contact their number. I called the number and was told that INTEREST ACCRUES on DAY ONE! I TOLD the staff that this is MISLEADING, otherwise, I would have just used my credit card because credit cards won't charge me daily interest. I was off to pay the full loan on my first due date but now was charged $101. The staff was not helpful at all and just kept saying I agreed to it!

    DON'T waste your time on this company! I don't know how PEOPLE can SLEEP with their LIE stealing from PEOPLE!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 12 out 14 people found this review helpful

    Charged for three loans

    • Virginia,
    • Dec 14, 2018
    • Verified Reviewer

    They charged me for three loans that the vendor never received and after almost 60 days have not solved the problem. The customer service is terrible. I will never use their service and recommend that no one else does.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

  • 11 out 13 people found this review helpful

    Worst website and customer service

    • Vinemont, AL,
    • Dec 10, 2018
    • Verified Reviewer

    We changed phone numbers before the first payment was due. Every month since, we have to struggle with customer service that does nothing except pretend to be helpful whilst waiting to tell you the laws repeatedly, even though you just need to make a payment. Despite repeatedly updating information, nothing changes. You explain this to them over and over and over and they simply repeat the same things to you but won't accept a payment. May as well outsource to India because these people are about the same minus the accent. Useless people and useless pay online as well as pay on the phone. Find another company or buy elsewhere where they use a different payment group. This is every month since we made the purchase in July 2018, and this is December 2018.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no

Showing 12-22 of 45

Write a Review for Affirm!

Share your experience to help others shop smarter & discover great products.

Write a Review