Read 83 Air by crazybaby Customer Reviews and Complaints (Page 3)

Write a Review
Average Customer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 2 3 star: 3 2 star: 6 1 star:  68
Bottom Line: 8% would recommend it to a friend
Showing 23-33 of 83
Sort reviews by:

  • Waste of money

    • By Julian Freeman,
    • York, United Kingdom,
    • Oct 19, 2017
    • Verified Reviewer

    They kind of work okay indoors and the sound quality is good when they do. As soon as you go outside, the Bluetooth connection to the left bud is irregular, and the connection between the two buds is erratic, to say the least. The charging cradle is a good idea, and if the basic product worked, it would be good value. As is it is no value! Oh, and if you do buy one and have issues, their customer service is non-existent.

    Bottom Line: No, I would not recommend this to a friend

  • Don't buy it.

    Too many issues to use in daily life. The connection between the left and the right bud is very unstable, and it drops out every time I turn my head. And latency is very bad; they have about a 0.5-1 second sound delay.

    Bottom Line: No, I would not recommend this to a friend

  • Worse ear buds

    • By Zaaam04,
    • Singapore,
    • Oct 6, 2017
    • Verified Reviewer

    The sound was good but keep on disconnecting and not charging properly. Worse, there is no customer service. I tried to email and got no reply. Why was this earbud released in the market with this kind of performance?

    Bottom Line: No, I would not recommend this to a friend

  • Rubbish product and non existent customer service

    • By Lee Sansom,
    • United Kingdom,
    • Oct 4, 2017
    • Verified Reviewer

    I got my headphones a month or so ago. Straight away right earbud kept disconnecting. I contacted them and got told to reset the headphones. A day later it got worse and I got told to hold my phone closer to my left ear.

    Then the charging station stopped charging correctly, and I got no reply. Then both kept disconnecting, and I got no reply and again another five times now a month or so on. And the right headphone has packed up completely. Guess what? No reply.

    By far the worst connection ever and I’ve had cheap wireless headphones which are much better. Really poor, which is a shame because they sound great when they work if you put your in your device literally on the left headphone.

    Bottom Line: No, I would not recommend this to a friend

  • Worthless, pointless, useless

    • By Graham Harkness,
    • East Riding of Yorkshire, England,
    • Oct 2, 2017
    • Verified Reviewer

    I have held back on commenting on these hopeless earphones. The company appeared to have taken on too much and after a nine-month delay rushed out this heap of crap. They seem so fundamentally flawed with no customer support (other than an eventual patronizing explanation of how Bluetooth is not perfect) that I really doubt the provenance of ANY reviews that suggest anything above poor performance. Dropout, poor charge (though I give up on them after less than 15 minutes each time whenever I try them out), and yadda-yadda. They are nice looking, but that only rubs in how garbage they are at what they're intended for. It took nearly $3M. Avoid.

    Bottom Line: No, I would not recommend this to a friend

  • I seem to have had a better experience than most

    • By Paul O,
    • Surrey, United Kingdom,
    • Sep 30, 2017
    • Verified Reviewer

    I received my Air three weeks ago, and my experience has been mixed, but improving. When they arrived, I was impressed by the packaging; very Apple-esque! I charged them up, put the medium buds on (I always use the medium buds) and off I went.

    First impressions were a very good fit, great mids and highs, but where's the bass?! I pushed them in as far as I could but was disappointed with that aspect of the sound. But the mids and highs compared well to my Bose wireless earphones, which was good.

    Then I wore them out and about, and the connection issues started. It seemed that whenever I turned my head, the left the right earphone would cut out briefly, but then fade back in. The fade in was a good touch, made it feel like it meant to do it (LOL).

    I've been using them on and off for about three weeks now, and I'm much happier. I've switched up to the large buds (which I don't usually need to do) and pushed them in tight, and the bass is full and the whole sound actually does compare well to my Bose pair. My Air cost me £80, and my Bose cost around £150, and the sound is comparable. The fit of the air is snug and assured, they don't feel like they'll drop out.

    The connection issues have calmed down a lot, but that may be due to how I use them. You can't have too much distance between the earphones and your phone. Usually not a problem, but if you put your phone down and walk to the other side of the room, they won't like it, which is disappointing.

    But what's most disappointing is the battery life. I don't think I've managed to get more than 1.5 to 2 hours out of them before they die. Compared to my Bose, which give me around 6 hours. This is very disappointing. Yes you pop them back into their carry case and they recharge, and maybe I just need to get used to this, but I would expect 4-6 hours. However, that may simply not be possible with this form factor.

    Overall, compared to my initial thoughts, I'm very happy with my Air by crazybaby earphones, the sound is great, connection problems can be managed, the battery is poor but that may be expected, and they're by far the best headphones I've ever had for £80! No doubt!

    Bottom Line: Yes, I would recommend this to a friend

  • Worthless product

    I received my Air headphones in July. They immediately suffered from constant dropouts. In one 4-minute song, I counted 9! This made the product unusable. I contacted their support, and they said they would get back to me in 36 hours. Two months went by and I still heard nothing, so I reached out to them again. Their response illustrates how much of a sham product this is better than I ever could.


    We understand that you concern is “dropping out and connection” and we would be glad to assist for the same.

    In practice, all Bluetooth device (even mono headset) will in some conditions give slight connection problems. Ordinarily in our day to day equipments we don’t noticed as it is not streaming music in our ears. However, the sound may cutout temporarily if the connections is lost for longer than the earbud’s buffer can compensate for. We have seen that the earbuds will work better with some phone models than others, depending on how well that music player’s antenna was designed.

    For an optimal listening experience, please reduce the object in between your left earbud and music player. As bluetooth signals do not cross through the body. It is also important to minimize interfering objects between the bud themselves.

    Bottom Line: No, I would not recommend this to a friend

  • Don't buy these headphones

    Pros: Look good. Seem well made. Tube case/recharging pod looks cool and works well. Sound quality is good.

    Cons: They cut out ALL THE TIME. Whether you are just walking along or even just moving your head, both headphones intermittently cut out. No matter how many times you re-connect them. I'm using these with an iPhone 6s.

    Their customer service is TERRIBLE. They've twice replied to my email explaining my problem and requesting a full refund with the same copy-and-paste reply asking me to detail my issue, so I've replied repeating the problems I have, and I've had no reply to that email for ten days. I've sent another new email this morning stating I'm going to get IndieGoGo involved if they don't reply within 48 hours. This has put me off buying anything substantial through crowdfunding in the future.

    You should be able to give zero stars as this product doesn't even deserve one. Don't buy these headphones!

    Bottom Line: No, I would not recommend this to a friend

  • Um, no.

    I bought them off the IndieGoGo campaign. I cannot get the Air to connect with my Galaxy S8+. I've tried to connect several times. I've read some of the other reviewers, "tips," and have had no luck. I didn't have any problems connecting to my Apple products (iTouch and iPad), but I've had zero luck with my actual phone.

    Customer service is non-existent. I've called and emailed several times. I've yet to receive any help other. I did receive an automated reply, that's it.

    I will say, once connected with Apple products, they sounded - decent. Not great. Not bad, just decent. I would rate the sound a 6.8 out of 10. Far better options available on the market. I did have constant disconnection issues when I turned my head.

    Not happy. Pass on these.

    Bottom Line: No, I would not recommend this to a friend

  • Stay away from this hoax product

    I got these wireless headphones thinking they'll "raise the bar." All performance promises are completely overrated. Low sound quality, cuts out as many times as regular wireless buds, battery life pathetic, Customer Service unacceptable, and besides the design being stylish and lightweight, this is a waste of money. Crazybaby owes a huge apology to all early backers.

    Bottom Line: No, I would not recommend this to a friend

  • Do not live up to the promises or the hype

    • By Joe Bep,
    • Italy,
    • Sep 22, 2017
    • Verified Reviewer

    I'll get straight to the point.

    In my opinion, the sound quality is MUCH better than average. That's compared to any of the eight different Bluetooth pairs/brands I own. The Air by crazybaby are also better than most wired earbuds, not full-size headphones (that wouldn't be a fair comparison), but better than earbuds. That's all if, if, IF you can get BOTH left and right Airs to actually produce music!

    I am using them as I sit here writing this and the RIGHT earbud continually cuts out. I'm just sitting at a desk, not moving my head or my body around and the RIGHT earbud just won't continually produce sound! That REALLY RUINS the sound experience. The LEFT bud stays connected reasonably well but NOT as well as the "hyped up" copy of the IndieGoGo campaign would make you believe.

    I don't have really ANY other major issues with them. The charging cradle open/close is a lot ODD and not a very high-quality feeling, but I might get used to that. If ONLY the RIGHT earbud would stay connected, I'd be tempted to be happy.

    The OTHER ISSUE is that I paid for TWO sets of these and I've only received ONE and have not received any response from "customer service." I paid by PayPal, and I'm going to attempt to get them to credit back the charge. I suggest that if EVERYONE who is dissatisfied with the Air by crazybaby would do the same, the company MIGHT take notice.

    My more than two cents.

    Bottom Line: No, I would not recommend this to a friend

Showing 23-33 of 83

Write a Review for Air by crazybaby!

Share your experience to help others shop smarter & discover great products.

Write a Review
Air by crazybaby