Read 83 Air by crazybaby Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 1.4
Rating Snapshot:
5 star: 4 4 star: 2 3 star: 3 2 star: 6 1 star:  68
Bottom Line: 8% would recommend it to a friend
Showing 34-44 of 83
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  • 3 out 4 people found this review helpful

    Don't buy!

    • Montreal, Quebec, Canada,
    • Sep 13, 2017
    • Verified Reviewer

    Like others, I bought it on IndieGoGo. Nice packaging but the product left much to be desired. Music fades in and out, but most importantly, when making phone calls the other side either cannot hear me at all or say I sound like I'm distant and in an echo chamber. They may have a decent speaker but a TERRIBLE microphone. Also, the left and right, though charged, keep turning off or making a sound as if it is.

    I left a message with help desk's answering machine but have low expectations as they cannot fix mine and at this point just want a refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    A bad company

    • Melbourne, Australia,
    • Sep 15, 2017
    • Verified Reviewer

    Fans waited eagerly for the Air by crazybaby to be released. After the January launch date failed, crazybaby urges the supporters to be patient since new products have new product difficulties and they were short on resources as a crowdfunded project. That makes sense at face value (if you don't think about the 5420% over-funding they received and the close to $3 million raised). So many fans defended crazybaby while we waited.

    And we waited. Then when they finally delivered in July and August, the REAL nightmare began. Consumers who received a working set are RARE. Here is a rundown of what you will receive:

    - If people ordered more than one pair, they will only get a MAXIMUM of one pair of their order. Then crazybaby ghosts you. That makes commercial sense since crazybaby saves costs if they don't even deliver you the product right?

    - If you only ordered one pair, 1 of 3 things may happen: you may receive a working pair. If that happens, go surrender yourself to a zoo because you are a unicorn. You may get a faulty pair. You may never see your buds.

    - Bluetooth connectivity is state of the art for a potato. Mine does not connect at all (albeit it's a more unusual fault amongst all the consumers). The two buds pair with one another but no one's phones can pair with it (I've tried Samsungs, iPhones and HTC Ones).

    - The warranty button is fake. You paid for a one-year warranty? Warranty, to crazybaby, is the name of their automated machine that says "we will respond within 36 hours." You can talk to warranty all you want, but warranty kind of doesn't talk back.

    - All phones are dead in crazybaby. You may contact them in any way you wish, but unless you call the Ghostbusters, you will never hear a peep from crazybaby. Because they ghost you.

    Do NOT purchase Air by crazybaby, unless you want to throw money at Allen. He loves that, and he's expanding as we speak.

    Report this product where you can. Flag it to your friends to stay away. Unless you don't like your friends, then recommend this to them, then get a new set of friends later because they will hate you for it.

    Now how do I give less than one star?

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 4 people found this review helpful

    Totally underwhelming

    This product had so much potential but just has way too many flaws. Given that the product was delayed for so long so that they could make improvements before going into full-scale production (I was an early backer on IndieGoGo), it's really disappointing. The right ear keeps dropping in and out again (sound), the buds do charge properly in the case and the alleged listening time is nowhere near as promised.

    The control buttons on each bud are so stiff that when you do try and control them whilst in the ear, you have to press so hard, that it pushes them further into your ear and it creates a painful pressure vacuum.

    It's a real shame, as when they do work, the sound is amazing and they are really comfortable to wear.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Poor

    • London, United Kingdom,
    • Sep 19, 2017
    • Verified Reviewer

    Like others have mentioned, the sound continually drops, especially the right ear. Lousy product. This is such a shame as the packaging looks great and we were promised a premium product.

    Avoid. There must be better products out there.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Don't buy it

    • Spain,
    • Sep 21, 2017
    • Verified Reviewer

    Read the other one-star reviews. Everything they said is exactly the experience I had. They sound really good, but they just don't work as it's supposed to do. I contacted support recently, so it's normal I haven't received an answer yet. I still hope the support team can give a real solution. In the meantime, I don't recommend to buy it.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Stopped working, zero technical support

    My earbuds stopped working within a week of receiving them. I emailed customer support and got an automated reply saying I'd receive some help within 36 hours, but after a week I still hadn't heard from them. Poor quality product, even worse customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 6 people found this review helpful

    Stay far away!

    Leaving aside the already known delay, during calls just the left earbud is working, and people are complaining about an echo or noise coming from the microphone. When playing music, the sound is not bad but nothing impressive. But during my waiting, I bought others at less than 10 EUR with much better sound quality and better bass. The phone I just bought is an iPhone 7.

    In addition, service is not answering. Honestly, I don't think if it can be worse. If I had time and money I would go for legal actions.

    Because of this experience, next time I'll go for a product already proved in the market avoiding giving my money to people just playing with it. No more crowdfunding from my side.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Do not live up to the promises or the hype

    • Italy,
    • Sep 22, 2017
    • Verified Reviewer

    I'll get straight to the point.

    In my opinion, the sound quality is MUCH better than average. That's compared to any of the eight different Bluetooth pairs/brands I own. The Air by crazybaby are also better than most wired earbuds, not full-size headphones (that wouldn't be a fair comparison), but better than earbuds. That's all if, if, IF you can get BOTH left and right Airs to actually produce music!

    I am using them as I sit here writing this and the RIGHT earbud continually cuts out. I'm just sitting at a desk, not moving my head or my body around and the RIGHT earbud just won't continually produce sound! That REALLY RUINS the sound experience. The LEFT bud stays connected reasonably well but NOT as well as the "hyped up" copy of the IndieGoGo campaign would make you believe.

    I don't have really ANY other major issues with them. The charging cradle open/close is a lot ODD and not a very high-quality feeling, but I might get used to that. If ONLY the RIGHT earbud would stay connected, I'd be tempted to be happy.

    The OTHER ISSUE is that I paid for TWO sets of these and I've only received ONE and have not received any response from "customer service." I paid by PayPal, and I'm going to attempt to get them to credit back the charge. I suggest that if EVERYONE who is dissatisfied with the Air by crazybaby would do the same, the company MIGHT take notice.

    My more than two cents.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Stay away from this hoax product

    I got these wireless headphones thinking they'll "raise the bar." All performance promises are completely overrated. Low sound quality, cuts out as many times as regular wireless buds, battery life pathetic, Customer Service unacceptable, and besides the design being stylish and lightweight, this is a waste of money. Crazybaby owes a huge apology to all early backers.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Um, no.

    I bought them off the IndieGoGo campaign. I cannot get the Air to connect with my Galaxy S8+. I've tried to connect several times. I've read some of the other reviewers, "tips," and have had no luck. I didn't have any problems connecting to my Apple products (iTouch and iPad), but I've had zero luck with my actual phone.

    Customer service is non-existent. I've called and emailed several times. I've yet to receive any help other. I did receive an automated reply, that's it.

    I will say, once connected with Apple products, they sounded - decent. Not great. Not bad, just decent. I would rate the sound a 6.8 out of 10. Far better options available on the market. I did have constant disconnection issues when I turned my head.

    Not happy. Pass on these.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Don't buy these headphones

    Pros: Look good. Seem well made. Tube case/recharging pod looks cool and works well. Sound quality is good.

    Cons: They cut out ALL THE TIME. Whether you are just walking along or even just moving your head, both headphones intermittently cut out. No matter how many times you re-connect them. I'm using these with an iPhone 6s.

    Their customer service is TERRIBLE. They've twice replied to my email explaining my problem and requesting a full refund with the same copy-and-paste reply asking me to detail my issue, so I've replied repeating the problems I have, and I've had no reply to that email for ten days. I've sent another new email this morning stating I'm going to get IndieGoGo involved if they don't reply within 48 hours. This has put me off buying anything substantial through crowdfunding in the future.

    You should be able to give zero stars as this product doesn't even deserve one. Don't buy these headphones!

    Bottom Line: No, I would not recommend this to a friend

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Showing 34-44 of 83

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