300 Consumer Reviews for American Home Shield - Page 2

FRAUD ALERT! American Home Shield and its network of service companies are conducting an organized fraud! My furnace made a sound suddenly Friday night and stopped blowing hot air! I called the American Home Shield as my home warranty and submit a service request the next day. They assigned me Metropolitan Heating and Air Conditioning to come and check, once they been assigned, I looked them up on Google and saw all the bad reviews! I got worried and I decided to call AHS first thing on Monday to ask for another company. But to my surprise, Metropolitan called the same day and said they had an opening and could come over to take a look at the furnace in an hour! I thought wow, that was fast and sounds great! Because it was really cold and I didn't want to spend the weekend with no heater! So I agreed and I thought maybe those couple of 5 stars are true!

He came in, acted very friendly and nice, opened the closet door to furnace, took a picture, closed the door and wrote on a paper that the unit needs to be replaced and gave me a copy and said he will submit it to the warranty company and it might take 7-10 days for replacing the unit, and he left, the whole thing was under 5 minutes! He DID NOT EVEN TRY to turn on the unit and see if it was working or not or what was the problem! I got really worried, but then I fooled myself, maybe he is very experienced! And sure enough, as everybody else mentioned on those bad reviews, I got a call from AHS saying your claim was rejected because the technician believes the problem was pre-existing! WHAT? I asked, "Based on what evidence? Do you mean that we've been in freezing cold weather with no heater for months? NONSENSE!" She had no answer and simply said that this is what the technician reported and we will go with that! She then said we can send another company for a second opinion, but if they say the same thing, that there is another $100 service fee, I asked her who would be the other company because I want to Google them before having them come in, she gave me another name and when I searched, guess what? Same reviews! I asked for another company, the same thing!

She gave me 5 different names and they all had the same bad reviews about people paid the service fee for nothing! That is where I realized it's an organized fraud! They are just looking for the $100 service fee! $100 for 5 minutes doing basically NOTHING! That is good money! After that, I called Metropolitan to simply ask based on what he concluded that it was pre-existing? And sure enough, he did not answer and never returned my calls! I told the story to a friend of mine; he referred me to another technician that he knew, the guy came in and in 20 minutes fixed the furnace by replacing some wires for $180! My furnace is working even better than before now!

I called them to cancel the contract, they give you a number to call to cancel and no one answers that phone!

As the other reviewer suggested, I'm going to file with the state for this fraud as well! And I recommend everyone to do the same so we can stop these guys from rubbing people!

I called about no heat coming out the room registers from my heat pump. They sent out an incompetent repair person who claimed rodents had eaten part of the ductwork. AHS refused to replace the 25 feet of flex duct. I challenged them to come to my home and look anywhere and show me a sign of even a single rodent and they still refused. I am canceling my contract and will never do business with them again. Other reviews about poor repairs and inferior replacement items you see here are also true. They had to replace my dishwasher two years ago and put in the cheapest one they could find and not with comparable options my old dishwasher had.

Their customer service is unreachable, and even if you get through after two hours, upon reaching an English speaking live body, you encounter someone who just wants to get rid of you and has no clue what needs to be done.

After all of this, if you are successful, the technicians they provide are inept and unfamiliar with the job they are supposed to do.

The repairman sent out to fix the washer, said he needed parts will order. The repairman never comes back. American Home Shield sends another repairman, he says the washer now is completely broken, initial repairman did not know what he was doing. Another month to offer a replacement or cash out amount. The replacement offered the cheapest available, now have to prove cost of machine destroyed by the American Home Shield repairman. Offered cash out for comparable washer, but will refuse to reimburse because I bought a new washer dryer set and they don't know the individual cost of washer. I am still trying to get cash out amount, it has been over three months. The torture never ends, waste of money!

The most non-existent and horrible customer service of any company that I have ever dealt with in my life. I see others have complained about contractors, I have not had that problem, as a matter of fact, if not for the contractor we would know absolutely nothing about what is going on. Please people, DO NOT spend your money with this company!

I have had AHS contract for 17 years with minimal issues. We sold our home on 12/28/18. I called on 12/24/18 and told them I would need to cancel on 12/28/18 and was told to call back on 12/28 after closing. I did and canceled the contract. On 12/31 AHS charged my account again providing coverage until 1/27/19. WHY? I called AHS, spoke to two agents, asked for a supervisor, was told there was no one working, and I could not receive a refund. I have been a customer for the current property and a previous property for 20+ years. I will never do business with them again. I am still trying to get my money returned.

My husband and I just moved to Texas and for the first time purchased a home warranty. From the very first time we used them, it has been a complete disaster.

- The first contractor came and asked us to pay him, so we did. We didn’t know better at the time. That was in June 2018. We just made phone call number five and were on hold for 2.25 hours, to try and get them to quit billing us for the $75. Every single time they say it will be taken care of and guess what, another bill comes. Every time we call, waiting forever on hold. Only last month, December, the bill went up to $150. Once again, tonight we were told it would be taken care of. We asked for a supervisor to please give us a call. I highly doubt that will happen.

- In the meantime, we’ve needed to call them for the same problem with our septic and gave up because of the hold time. We have actually been on hold with them, called the plumber on another phone and the plumber got here before being able to speak to someone.

I would not waste one cent of your money with this company. We’ve actually considered just paying the $75 to make them go away and never call them again, but then it really bothers us to think they are probably doing this to a lot of people. So we’re in for the long haul. This is the worst customer service I have ever had to deal with, and I’m 55. They have no idea what "customer service" is. Shame on you.

We requested service for a burst water pipe in our kitchen in an inside wall. The representative over the phone gathered all necessary information and proceeded to collect a $125 service fee, which I thought was strange because in my past experience with other home warranty companies, that was not collected until the contractor showed up. A plumber was scheduled two days later, which was a Friday at 1 pm. The plumber calls us asking if he can come at 8 am instead. Unfortunately, we could not change time due to work schedule. The plumber shows up and states that it is a non-covered service.

After reading my contract, I do not understand why this was not covered being that it was an interior wall and we had already pulled cabinets and sink away from the wall so he had easy access, and we already provided all the information to the rep on the phone when requesting service. We personally think being it was a Friday afternoon he did not want to do the job.

We also requested service on our wall heater and for some reason, we were told by the rep on the phone that it is not covered because it is a wall heater. Again I reviewed my contract and it states wall heaters ARE covered, but in this instance at least we were told on the phone prior to collecting another $125 service fee just to be told by the contractor that it is not covered. I am done with this company!

They are good at collecting your monthly premiums and a so-called "service fee" but not providing service when you really need it. I feel they are a scam! After explaining our experience to friends and neighbors (which a few are realtors), I am being told to stay far away from AHS. We are going back to Old Republic!

Impossible customer service with their own various departments unable to communicate coherently even amongst themselves. Sent me the absolute worst Yelp rated vendors to come and botch up my repairs. For instance, one contractor had 167 Yelp reviews generating a rating of 1 star. I canceled after a year of miserable results.

This company has shady business tactics. Refusing to refund me for overcharging. I relocated for a job selling two homes in Nevada and bought in Texas. My new home came with a one-year warranty by a realtor. So I canceled the policy on the two homes I sold and when it came to shop one year later...I find out American Home Shield has been charging my business account for two premiums on the homes I don't own for 12 months the now! Even after I threatened to call the authorities and file a formal complaint to the Dept of Insurance...they just did it again! I had to close out my business ex's account I've had for 25 years to stop it! Now I have to spend hours calling legit business and resetting up auto-pays for legit companies I do business with. These people are crooks!

Save your money and don’t buy this warranty. I tried to use them twice and all they did is deny the claim and get out of making the needed repairs. The service company they also sent over was very unprofessional.