If you are approached by AHS, run as soon as you can. I like to state facts, so I will keep this one simple…
FACT 1: Dishwasher leaking and request placed online 3/21/2016.
FACT 2: Technician from GE arrives, turns on nozzle. States nothing was wrong with the dishwasher.
FACT 3: Ran the dishwasher on 3/27/2016 leak turns into a flood.
FACT 4: Placed another request over the phone on 3/27/2016. I was told that a technician would not arrive until the following week.
FACT 5: On 3/28/2016 kitchen is completely flooded – Service request ticket now placed in “escalation” status by AHS.
FACT 6: Technician #2 from different vendor arrives on 3/29/2016, says cost to repair too high, and the dishwasher should be replaced.
FACT 7: Technician #2 turns nozzle on to dishwasher, cabinet and kitchen flooded again.
FACT 8: Called American Home Shield on 3/31/2016, they have not received any information from the technician.
FACT 9: On 4/1/2016 given another number from AHS to call to order a new dishwasher. Was told while I was at work that I MUST be home to provide them with the dimensions of the old dishwasher before they could order the new dishwasher. They stated that they could not use the dimension provided by the GE technician or the second vendor they sent out.
FACT 10: Measured dishwasher, and was told my dimensions were incorrect. My dimensions were sent to another department and someone would call me back at a later time.
FACT 11: Received a call on 4/4/2016 from a GE technician #2 that said he fixed my dishwasher. LOL!
FACT 12: Received a call from technician #2 on 4/4/2016 stating that they had a replacement but could not give me a date or time for the install.
FACT 13: After several emails, several phone calls, and several days missed of work, my dishwasher was finally installed on 4/5/2016.
These are the steps AHS uses to repair your appliances. If you choose this company BEWARE. You will lose time from work, forced to make multiple phone calls, and send many emails before your issue is resolved. I have canceled my contract after one month of using this company, and switched to another company. Like the saying goes: “Cheaper is not always better.”
Bottom Line: No, I would not recommend this to a friend