My issues are similar to a few others. The unit worked great for the first few months I had it. Then it began to have issues. The filters, although newly installed, had to be unscrewed then reinstalled, reset button held, and turned on again. This happened a lot and two of the filters are not easy to remove.
It got to the point that even this routine wouldn't help anymore. I have to say that even though my unit was just out of warranty, AquaTru Customer Service did send a new unit...the first time.
Now the replacement unit is out of warranty, and the trouble begins again. The same issues as the first one but this time, even though I use it a lot and religiously clean it every week, I noticed a bit of green algae forming in the corners of the clean water tank.
I removed the tanks and flushed with vinegar/water, dried them and put them back in place. I turned the unit on and got one click then nothing. No lights came on, no bubbles from the tank, just one click.
I went through the entire troubleshooting guide, did more troubleshooting with customer service to no avail. I was told that the unit was now out of warranty and there was nothing they could do.
I have four extra unopened filters which are now useless to me, so I called back to ask for a refund if I sent the filters back. I was told that since I had them since January (six months) I could not return them. I bought three of them as the "One Year Combo" pack. I now have four brand new unused filters valued at $80 (plus the shipping) which are of no use to me, and an expensive machine which died prematurely.
While this filter does an awesome job when it works, it is not worth the money when you have to replace the entire unit every two years. I will go with an under-sink RO unit from another company from here on in. Very disappointed.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ideal Living Management, LLC
Jul 6, 2018
Thanks for the message. We believe you might have some water in the handle of your front tank causing it to turn on and off, as there are unit components in the handle. It is salvageable for sure! Please do the following: clean out the handle by placing the clean water tank in the sink and let the cold water fill the tank and overflow for 5 minutes. Remove tank, empty it out and shake it vigorously for a couple of minutes holding the tank upside down and right-side up. Dry the outside of the clean tank and place it on the base. If this did not help, remove the tank and the lid, let it stand and dry at least 3 hours on the kitchen counter before reinstalling. Please email firstname.lastname@example.org and if this does not work for you.