AquaTru Water Purifier Reviews

We did end up purchasing a new lower base unit as it continued to short cycle. Super good price on the replacement. No problem contacting them on the phone, new based arrived quickly with all new filters included. I would have to say my contact with them about the issue was excellent.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

After cleaning and using the new filters water is testing clean, low TDS, and tastes great.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

First of all, forget about anyone answering the 800-220-6570 alleged number for AquaTru. Ordered with Affirm through website. Received filters only. No email confirmation of purchase until I reached out to Affirm for costly product. The address looks as though this is from a third party seller, they will not take returns without prior authorization. Are you kidding me? Found the same system on another site, same model, $100 cheaper, red flag! Now I cannot cancel the base, why, you ask? Because no one picks up the phone. Will be filing a BBB complaint.

Bottom Line: No, I would not recommend this to a friend

I have had my AquaTru for about 9 months, and I'm very happy with it. It's been working great, never any problems with it. The water tastes very clean, no taste to it, really. It's such a relief to not have to haul bottles from the store, especially now during the pandemic, when stores limit the number of water bottles you're allowed to buy. Also, I love that I'm not contributing to plastic trash in landfills and the ocean. I have changed the first filter once, and it was as easy as can be. The only thing I wish it had was a bigger tank. But then it wouldn't be so light and portable, so I might just buy another pitcher. I have moved with it once, it was easy, just some air bubbles at first when I plugged it in my new home. Overall, it's been very reliable and functioning great.

Bottom Line: Yes, I would recommend this to a friend

I have owned one since December and love it and it has already paid for itself in me not having to buy bottled water and is recommended by Erin Brokovich! Water activist. it is almost April and it is working very well! Really cleans my well water up very well! Totally satisfied after about 4 months now. Thank you!

Bottom Line: Yes, I would recommend this to a friend

Have purchased two of these. Have replaced clean water pitcher on both multiple times for leaking between the front base of the pitcher and the gray handle. Pitchers also leak at the valve on the bottom. Was told by AquaTru customer service that pitcher is NOT WARRANTIED at all, and they would not replace a leaking pitcher at no charge - I would have to purchase a new pitcher each time. Poorly functioning product, and poor support for product. Would not recommend for that reason.

Bottom Line: No, I would not recommend this to a friend

We replaced our water delivery with this system. We have had it for about 18 months and it has been perfect. We notice a better taste and my blood lab results have remained healthy with it. I cannot think of a single criticism. Buying the unit new equaled the cost of water delivery in the first year, and now it is a huge savings.

Bottom Line: Yes, I would recommend this to a friend

This has been a great filter overall and has saved me the hassle and environmental waster of water bottles. I had a problem with the unit leaking in the first year of use and the company emplaced the reservoir tank for free. That stopped the leaking for me. The only issue I have with the filter is that the alerts to change the filters don't work. My filter is a newer unit that is supposed to let me know when the filters should be changed but they have never lit up and I have been using the filter for almost 3 years now. I called the company about it a while ago and they said it was because my water quality was good. Not sure I believe that. I will be sending some water off soon to an independent lab for testing.

Bottom Line: Yes, I would recommend this to a friend

I have had the unit for 2 years now and up until earlier this year, it worked well and the water is great. Then, the unit started leaking, but more importantly, it starts filtering and then stops, requiring you to remove the full water tank and put it back in several times, which with a full tank causes a mess every time. Sometimes it will then work, sometimes - repeat. I called customer service and the lady had the audacity to laugh about the fact that I had not changed filters yet, advising me that the "earlier units" did not have the digital alert system when filters needed to be changed. So, I spent the money on a new set of filters, even though at least one of them is supposed to last over 2 years, and only 2 months later I am now facing the same problem - the unit stops filtering after a few seconds and will not work. Reading these reviews I expect I will be schooled on how to clean, handle, or operate the machine but I will say that for the price I paid I expected better.

Bottom Line: No, I would not recommend this to a friend

I'm surprised to read the number of negative reviews. I've had the same unit for about 3 years now and couldn't be happier. I've not experienced any leaks or other reported problems. I've only had to replace the filters once. I use it daily for drinking water (taste great) and for all cooking that calls for water.

Bottom Line: Yes, I would recommend this to a friend

I loved this unit for the first year and a half using it, but after that time, the unit started leaking water all over the counter. When I contacted customer service I was told to replace the clean water tank, which I did. It continued to leak and was told to change the filters, which I also did, however, the unit continued to leak. I then called back and was told I needed to change the base at an additional charge of $150.00. At this time, I am considering if it’s worth continuing to invest more money in a unit that did not even last 2 years. Not sure I would recommend this product given all the problems over a short period of time.

Bottom Line: No, I would not recommend this to a friend

I see a lot of negative reviews here so I wanted to help out since I know most people don't take the time to give positive feedback when things are going well.

I've had some concerns about this unit breaking since I read about people having problems with it early on. I hope that AquaTru considers at least a three-year warranty so that people can relax knowing the expensive purchase is worth it. I've had my unit for two years now and I still haven't had to replace the filters since the filter replacement lights haven't turned on yet. I'm amazed by how long the filters last.

The water tastes amazing, especially when using EM drops in it. Using drops also lowers my the fear of drinking water with no minerals in it. I've been really happy ever since with the water quality.

I had a problem with the tank leaking because of the capillary action of a plastic piece near the front water level sensor. When I called AquaTru to explain, she had no clue what I was talking about. I just asked for a replacement to see if there were any updates to the design of the clean water tank. I was surprised. it's like the engineers heard me since they removed the plastic pieces causing the issue and I haven't had my tank leak at all now.

Overall, I highly recommend this system vs. buying water bottles.

Bottom Line: Yes, I would recommend this to a friend

Living on an island where hurricanes hit and sometimes water can be compromised, we couldn’t be more happy. It seems to me after reading all the complaints it’s not so bad because if you're happy about a product you seldom need to write about it. I only came on this site because it has been so flawless I was wondering when to change filters. We love our AquaTru, the company is awesome and we thank you!

Bottom Line: Yes, I would recommend this to a friend

Have had two in my house for more than two years. Replaced the filters on one unit a few months ago. They were a gift. They supply all of our drinking water. Someday I will get an under the sink unit when I own a home, but for now, I really like the units. Apparently, AquaTru has significantly less wastewater than other countertop units and filters the maximum toxic elements from the water. I have made the mistake of letting water get into the area under the first tank and had to wait a day for it to dry out and run again. My unit is older so I don't know if this glitch is corrected or not, but now I am careful so it is no longer a problem. I also have to take the first tank of so I can easily lift the back water-filled tank into place. (My husband and son are stronger-not necessary for them.) I love the way it all fits together. And its handsome appearance. I have never seen a better countertop unit.

Bottom Line: Yes, I would recommend this to a friend

We purchased an AquaTru water purifier on 3/18/2018 and have had repeated problems with it ever since. The freshwater tank failed and was replaced, the base unit failed and was replaced, and recently both the fresh water tank and the base unit failed again.

All this in a little over a year, during which time we've had the inconvenience and hassle of being unable to use it, plus making calls, troubleshooting, etc. Now we're told that because the warranty has expired, we would have to pay $50.00 for another freshwater tank, and we haven't even asked about the cost of replacing the base unit. With the track record we've experienced, spending more on their product is out of the question.

We have already invested more than $450 in this purifier, including the initial purchase, shipping charges for replacement parts, and new filters (which are useless to us now). While the quality of the water filtered by the AquaTru purifier is outstanding, the design and quality control of the unit are absolutely unacceptable.

Bottom Line: No, I would not recommend this to a friend

This was our second unit. We purchased the first in May 2017 but it disappeared during the move to our new home in October 2018. The first unit worked perfectly, never a problem. We purchased the second on April 27, 2019, and began using it shortly thereafter. In early June 2019, the unit, while operating, began to leak water from the bottom of the base. We read the owner's manual, checked and washed the "O-rings" of the three filters, twice, reset the filters, twice, but the filters did not appear to be the problem. Similarly, the pins at the bottom of both tanks were fully operational. I called customer service. They listened to the description. Without hesitation, the representative agreed to send a new base unit without charge of any kind. I was told to hold the defective unit for 30 days. If I did not hear from the manufacturer, I could discard it. I am concerned about what I am reading on this website. Let's see what happens after the replacement arrives.

Bottom Line: No, I would not recommend this to a friend

I am very disappointed with AquaTru. We purchased one just under 2 years ago. Less than a year after paying $300 for the machine it just stopped working. It would not filter water. They sent us a new one, but less than a year later that also stopped working. Their troubleshooting did nothing. We clean our machine and change our filters. In fact, we’ve changed our filters sooner because that was a troubleshooting step.

Now they are asking for $150 for us to purchase a new base because the original warranty is up even though we have not had the second machine over a year. I am NOT going to pay $150 for only a year's worth of use when this product is made to sound like it lasts a long time. Purchasing Reverse Osmosis water from the store has proven cheaper since we only got less than two years plus paid multiple times to have new filters shipped. Rip off. We will try another system and cut our losses. The effort put into this machine and limited time it worked was such a waste.

Bottom Line: No, I would not recommend this to a friend

We received an alert for our AquaTru model (AT 3000) that the (1-2) Pre-Filter change filter lights do not stay on with some units. I called and wrote customer service several times for clarification, only to receive copy-and-pasted pre-canned messages already on the FAQ, which added to the confusion. The problem is that neither the manual nor FAQ page provides a proper explanation on how to track filter expiration other than the filter lights tracking, which get reset every time there is a disconnect or power loss.

In addition, the AquaTru unit has started flooding our countertop and we've resulted to elevating the front base by 1-2 inches and filling the reservoir only 3/4 full with cold water which stopped the leak. Currently, we're sticking to changing the filters to 1/2- Prefilter in 6 months, 4-VOC filter in 12 months, and the filter 3 -Reverse Osmosis filter in 24 months.

We're not happy with the customer service of AquaTru. It seems only a few representatives are knowledgeable on the care and technical aspects of this the product. This is concerning as we rely heavily on clean water from this filter. Also, why are the filter replacement time different between the newer and older models? Are these different quality of filters? We would like to recommend this unit to friends. However, we feel hesistant based on the customer service, and technical issues we've experienced.

Bottom Line: No, I would not recommend this to a friend

This purifier is worth its weight in gold. I put it in my home gym to encourage myself to drink more water and stay hydrated throughout my workout. I used to just drink a little at the start of my work out and then power through, then drink more afterwards. But now I find myself drinking water throughout my workout I’m happy to report! I actually work out a lot longer because I seem to have more energy. I’m a pretty big guy, so I drink about a pitcher and a half during my workout. I have to save room for my protein shake but I definitely drink more water. And it tastes good!

Bottom Line: Yes, I would recommend this to a friend

This has to be one of the worst purchases I have made. Throughout the year that I have owned it, I have had to replace the base two times, the tank and the pitcher more than once. It works for a month then stops working. I replace a part and it works a week. I replace another part and it still doesn’t work for more than a month at a time. Usually not even that long. I have spent more time on the phone with customer service than I care to think about. It isn’t worth $30, much less the price they are charging. It also isn’t worth the aggravation. I’m tired of fighting with it. It’s obvious they have a quality control problem.

Bottom Line: No, I would not recommend this to a friend

I just received the AquaTru water purification system. First time out of the box, it completely flooded the countertop. I went through the instructions, checked everything, tried it two or three times and it still flooded my countertop. This is right out of the box, brand new, first time using it. So I have to contact the company to return it and get my money back. It never even pumped the water into the second tank, it poured out of the bottom of the unit.

Bottom Line: No, I would not recommend this to a friend

I am very happy with my AquaTru benchtop system as well as two water filtration jugs. However, it has not been possible despite three emails to get any response from the company about ordering another one or how to get new filters or how often to change them. I just need some advice about a product I am otherwise very happy with. It would also encourage me to buy some for others. I receive emails about Black Friday specials, for example, but when I went to order on the website, you can only a product if you live in the US or Canada apparently. I would be prepared to pay postage, which is how I got my first one.

I am unable to call an 800 number from Australia or to find an alternative phone number I can call. I did try calling a company listed with a web address ending in .au, but this is misleading as the phone number is American again although the address is an Australian one (but I could not find an Aussie number) so I don't think there are any Australian companies selling this product I can call.

Bottom Line: No, I would not recommend this to a friend

AquaTru filters are made in China. Yes, China. Avoid if you care about your life. There's very little information about this, and the company goes into great effort in hiding this information publicly, unless you ask customer service SPECIFICALLY about the filters after you purchase the product.

They initially will tell you that is was designed in California, etc. They will even go into lengths to mislead you to think it was manufactured here as well (circa 2016 when I purchased mine).

They then give you a pre-canned response about the filters having Berkshire Hathaway components, etc. But in the end, it's made in China, so there's a pretty good chance that those Chinese companies mess with the filter components. This considering the vaccine and food scandals in China nowadays, be wary about this product as well.

Customer service has done nothing but spew the same rhetoric. Shaken former customer.

Bottom Line: No, I would not recommend this to a friend

We've had this for almost two years. We have great water here, but I've only had to change the filters once, and the one that needs changing the most still goes longer than the 6-8 months. They recommend it. It works well, is easy to clean and we are very happy with it.

Bottom Line: Yes, I would recommend this to a friend

So I purchased three units. I am very impressed with the filtration process. I actually tested the quality of the water via several test procedures which included: Hardness, Lead, Bacteria, Chlorine, and Particulates. Part of my Navy training! Test the hell out of the water! LOL. The test samples where much better water quality than the tap water. I was even shocked that a major bottled water company's sample had a higher level of particulates than the AquaTru system. DC water has extremely high amounts of chlorine due to a much older water supply system. Now, the unit does not have a UV system, but I was glad overall that traces of bacteria was not an issue.

I have not had any operational issues with the devices. I have read other reviews and I wonder if the reviewers are following the directions, especially cleaning the units out weekly. Overall I am impressed with the product and will recommend them to others. Strong work.

Bottom Line: Yes, I would recommend this to a friend

I am very disappointed in this unit. For this extremely high price, including the unit and the filters, this unit should work. I have had it just over a year, and it is completely dead. The first one they sent me was used. The bottom is rusted, and now, in the heat of the summer, it will not filter any water. Prior to failing completely, the water tasted chemical like. This price is just too high to justify this poor quality product. I just spent over $100 on filters a few months ago. Why are companies allowed to sell defective products like this?

Bottom Line: No, I would not recommend this to a friend

My issues are similar to a few others. The unit worked great for the first few months I had it. Then it began to have issues. The filters, although newly installed, had to be unscrewed then reinstalled, reset button held, and turned on again. This happened a lot and two of the filters are not easy to remove.

It got to the point that even this routine wouldn't help anymore. I have to say that even though my unit was just out of warranty, AquaTru Customer Service did send a new unit...the first time.

Now the replacement unit is out of warranty, and the trouble begins again. The same issues as the first one but this time, even though I use it a lot and religiously clean it every week, I noticed a bit of green algae forming in the corners of the clean water tank.

I removed the tanks and flushed with vinegar/water, dried them and put them back in place. I turned the unit on and got one click then nothing. No lights came on, no bubbles from the tank, just one click.

I went through the entire troubleshooting guide, did more troubleshooting with customer service to no avail. I was told that the unit was now out of warranty and there was nothing they could do.

I have four extra unopened filters which are now useless to me, so I called back to ask for a refund if I sent the filters back. I was told that since I had them since January (six months) I could not return them. I bought three of them as the "One Year Combo" pack. I now have four brand new unused filters valued at $80 (plus the shipping) which are of no use to me, and an expensive machine which died prematurely.

While this filter does an awesome job when it works, it is not worth the money when you have to replace the entire unit every two years. I will go with an under-sink RO unit from another company from here on in. Very disappointed.

Bottom Line: No, I would not recommend this to a friend