Read 15 Auroma Brewing Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 1.0
Rating Snapshot:
5 star: 0 4 star: 0 3 star: 0 2 star: 0 1 star:  15
Bottom Line: 0% would recommend it to a friend
Showing 12-15 of 15
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  • 12 out 13 people found this review helpful

    Scam

    My most recent communication to Orenda:

    I have been your customer since your original funding campaign in May of 2015. At that time I prepaid for the product which was supposed to arrive in late summer of 2015. There has been sporadic communication from your company to your customers in the form of 3 product updates which have continually pushed the date of receipt for our coffee makers later and later...I is now 32 months later and still now coffee maker. The last update, promising our product was November of 2017, in which our coffee makers were promised in late January or early February 2018.

    I have repeatedly, in the last few weeks asked for a more detailed update. Your most recent response “we will keep you posted” is not an acceptable answer after an almost 3 year wait. To be specific, the information I am requesting is as follows:

    1. Have the coffee makers been shipped from your manufacturer?

    A. If so, when?

    B. What is the ETA for arrival into the US?

    2. If not: why not?

    A. What is the estimated ship date?

    3. When do you expect to have an update for all of your customers? Your last one was now several months ago (Nov.)

    4. I have asked repeatedly for a refund. I ask that of you once again.if no refund is forthcoming, please explain in detail why not. Where did my money go? How has it been spent? Do you have proof of product in the form of real customers in possession of the coffee maker?

    Please note that I have cc:d the Better Business Bureau and my State’s Attorney General. I opened a complaint with the BBB six weeks ago. I have contacted my Attorney General’s consumer protection ombudsman and logged a complaint with him also. This e-mail chain is also for his edification and serves as some of our communication. Additionally, I have copies of all previous communication from Auroma/Orenda which are also available to the BBB and my AG.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Total scam, beware

    I was suckered in to preordering this coffeemaker in April of 2017. I experienced the same delays as everyone else. Excuses were the only thing I ever received from them. I contacted the BBB and filed a claim. Subsequently, I received an email stating my refund had been "processed." I still haven't seen the refund. I have now contacted Visa.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Beware

    • Arizona,
    • Oct 14, 2017
    • Verified Reviewer

    I placed an order over Summer 2017 for delivery in September. I received an email in September stating that the production equipment was still be tooled and that delivery is now expected in late October. I just received another email that the parts don’t fit together further delaying delivery. I emailed requesting a refund, after 3 emails I threatened to contact Shopify and Amex, only then did I receive a full refund.

    This is most likely a scam, and there is no way that it should take years to make and design a coffee maker.

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    Robbing Peter to pay Paul

    Like many, I funded these clowns via Kickstarter two years ago this December. Auroma Brewing Company projecting an October 2016 delivery. I stopped counting the excuses, but now they have created a new name and portal, www. orendacoffee.com to fleece more people. They have NEVER delivered on their first commitments and now are taking more money with promises of near-term delivery from new unsuspecting targets. They got enough legal advice to not collect funds until they ship, or they would have a series of criminal charges.

    Buyer beware because someone is going to be at the end of the pyramid scheme and oops, where did they go!

    Bottom Line: No, I would not recommend this to a friend

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