Ok, so my car broke down at about 1 PM so I called AutoVantage and talked to a guy and I told him my car broke down and that I need a tow truck. We were on the phone for about 20 minutes and that's ok, everything sounded great. He told me that it's going to be a 60-90 minute wait. I was fine with that because I was going to wait at my house either way.
So now it's 4 PM and I'm wondering what the heck is going on. I obviously called AutoVantage again and a lady on the phone said the guy didn't submit the order to the towing company, so it will be another 30-45 minutes. I figured it's ok again.
Well now it's 5:30 PM and no one came. I called them back and another guy on the phone told me the same thing, the towing company never got the order. Well at this point I'm pretty heated because I figured, ok fine, two times for this to happen is ok, but a third? He said it will be another 30-45 minute wait.
I was with AAA for 10 years before switching over to AutoVantage and never did I have ot experience such service with them. I'm switching back to AAA and I don't care about saving money. Don't switch to AutoVantage otherwise you will regret it.
Bottom Line: No, I would not recommend this to a friend