About AutoVantage

Similar to AAA, AutoVantage is a “total car care program” with more than 25 years of service across all 50 states. Unlike other auto programs though, AutoVantage claims to provide towing service up to 150 miles, lockout assistance for both home and auto, and more.

AutoVantage is owned by Trilegiant Corporation based out of Stamford, CT, which has a D rating with the Better Business Bureau. Online customer reviews are fairly limited, though most that we were able to locate appeared to be satisfied with the service. However, the most common complaint we encountered during our research related to being billed without the customer’s knowledge.

How AutoVantage Works

AutoVantage is a towing assistance program that is available in all 50 states across the US, 24 hours a day, 365 days per year. In addition to towing, the company claims to also help you save you money on car repairs, new tires and service, oil changes and other maintenance, and new car purchases. In addition, the AutoVantage website claims you can save 5-50% on non-discounted hotel rooms, and anywhere from 5-25% on auto rentals.

When compared to some of the more popular auto programs, AutoVantage claims to offer towing services up to 150 miles, in addition to professional roadside assistance (e.g. fuel delivery, jump start, changing a flat tire). On top of this, lockout assistance for both auto and home is also provided.

When making a claim, you’ll just need to call 800-999-4CAR, and the AutoVantage FindMe service will immediately lock onto your location using the GPS technology from your smartphone. This service claims to leverage all the largest cellular carriers, and to only require that you open the company’s proprietary app. You’ll then be connected to AutoVantage’s network of more than 15,000 certified and insured towing providers, who will get you where you need to go. For full details about the services, terms, and conditions, please click here.

AutoVantage Pricing & Refund Policy

A one-year AutoVantage membership is currently priced at $69.99 per year, which covers the primary member, as well as the “member's immediate family including spouses, domestic partner, fiancé, dependent children living home or away and parents living in the household.” If you sign up for a two-year membership, you’ll be provided a total of 26 months of coverage for $139.98. Membership will start immediately if ordered through the website, though it may take as long as 72 hours to begin if ordered over the phone.

According to the company’s website, you can cancel your AutoVantage membership within the first 30 days for a full refund, and any time thereafter for a pro-rated refund.

Bottom Line: Is AutoVantage a Scam?

Based on our research, we didn’t find anything that lead us to believe that AutoVantage is a scam.

However, online customer reviews were fairly limited, but those that were available appeared to be primarily positive. With this said, we did run across numerous complaints about underhanded billing practices, so you may want to keep a close eye on your credit card statement.

Also, keep in mind that your personal information may be passed along to third parties for marketing purposes. So if you don’t enjoy unexpected sales calls in the middle of the day, you might want to think twice before signing up with AutoVantage.

Customer Reviews

Start your review of AutoVantage:
  • 37 Customer Reviews
  • 24% Recommend This Company
2.1 out of 5
5 star: 21% 4 star: 2% 3 star: 0% 2 star: 10% 1 star: 64%

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  • Love it and have had it for years

    • By Jeremy R.,
    • Fredericksburg, VA,
    • Jul 9, 2015

    I bought AutoVantage through BJs for 47.99 and got a year and a half of service for that price, auto canceled after, rejoined with the same price for the enhanced plan. It auto cancels each year unless I tell them to bill me again.

    The fastest service I have received was when I was quoted a 20 minute wait time but the guy showed up in five instead. The longest wait was a hour and 15 minutes when we had a blizzard come through.

    Always had a great experience with them and have recommended it to others. It's a life saver.

    Bottom Line: Yes, I would recommend this to a friend

  • Would Recommend

    • By Ralph Santiago,
    • Fort Worth, TX,
    • Jul 9, 2015

    Have had service for five years, I have three kids 18 to 23 and they all have used vehicles. Have use it six times between the whole family during that period and cannot complain. I am very curious to see if this favorable review is posted as it seems (Allstate Towing is clearly listed after all the negative reviews). Find that very interesting, wonder who posted this site.

    Bottom Line: Yes, I would recommend this to a friend

  • Lock out

    • By Martin Baer,
    • Hollywood, Florida,
    • Jul 29, 2015

    Today was my first time using AutoVantage. A polite man showed up with a great attitude, arrived about 45 minutes after I called.

    Bottom Line: Yes, I would recommend this to a friend

  • The best thing ever.

    • By Michael Lucy,
    • Delavan, WI,
    • Aug 13, 2015
    • Verified Reviewer

    Used AutoVantage 3 times this year and they are fast and friendly. They called when they got here and when they got to the place where the car was going. Yes, will renew when it's over.

    Bottom Line: Yes, I would recommend this to a friend

  • Excellent roadside service from Autovantage

    • By Jing Chen,
    • Boyds, Maryland,
    • Nov 6, 2015

    My car broke down due to failure of alternator in Rockville, Maryland late evening yesterday. I called Autovantage. The tow truck came in about 30 minutes. The services from Autovantage and the towing company are great. They are the heroes in helping me with broken car in darkness at midnight. I was skeptical about Autovantage before, but my yesterday's experience completely convinced me that Autovantage is a great company.

    Bottom Line: Yes, I would recommend this to a friend

  • Peace if mind

    • By Denise,
    • Burlington, NJ,
    • Aug 15, 2016
    • Verified Reviewer

    We have been members for years. We have used the service 2 to 3 times a year always with reasonable dependable service. One of the things I like best about their service is that all my children and my husband and I are covered. So no matter which car breaks down all of us can use the membership, not just one or two of us and not for specific vehicles. We pay 150.00 per year in a one time automatic payment withdraw with a email reminder prior to payment withdraw. That membership provides us with 3 service calls per year up to 80.00 each. Well worth it for this momma to have peace of mind for her family. Sometimes we do have to wait a bit for the call to be answered or for the tow company to respond, but longest customer service wait was 30 minutes, then call was answered with great and friendly customer service. One service call did take almost two hours for tow to respond but that's because they went to the wrong location. I would highly recommend.

    Bottom Line: Yes, I would recommend this to a friend

  • Towing package

    • By Mike Moffett,
    • Oak Hills, CA,
    • Mar 26, 2018
    • Verified Reviewer

    I've had the towing package for ten years and they have been great. They are better than I could ask for, for a low monthly rate. They have been there every time I have needed my car towed, no matter how many miles, it is no charge. You could not ask for a better service.

    Bottom Line: Yes, I would recommend this to a friend

  • Great service every time I needed them

    • By Bill B.,
    • Lake Elsinore, CA,
    • Jan 14, 2020
    • Verified Reviewer

    During the few years I've been a member, I've used the tow service a couple of times. Both times I was more than 50 miles from my house and had no major issues getting my car towed. Wait time was under an hour. Tow drivers were courteous and professional. I have 2 children that live out of state and I have the peace of mind that they won't be stranded with no means of getting a tow.

    Bottom Line: Yes, I would recommend this to a friend

  • It works for me

    • By Barry R.,
    • Rome, GA,
    • Oct 18, 2019
    • Verified Reviewer

    I have had this service for several years and used it several times. It worked each time without fail. As a matter of fact, one of my vehicles actually broke down tonight and I will be contacting them in the morning. They will pick it up and deliver it to my mechanic.

    Bottom Line: Yes, I would recommend this to a friend

  • Do not buy

    • By S Nichols,
    • Dallas, TX,
    • Jul 3, 2015

    Had AAA for years and saw this AutoVantage ad offering 150 miles and other services that you have to pay premium fee for with AAA. I never really used AAA so I decided to switch. Big mistake. One very hot day in Texas I needed roadside assistance for a flat tire. I was told it would take four hours for assistance in a major city (Dallas). It actually took five. Canceled as soon as I got home and renewed AAA.

    Bottom Line: No, I would not recommend this to a friend

  • Had a dead battery

    • By Ulysses Robertson,
    • Port Arthur, TX,
    • Jul 16, 2015

    I called them and requested assistance for the dead battery. I was told that a truck would be there, coming from 16 miles away, Beaumont, TX. Didn't show, about two hours later I received a call and was told that company they called canceled, they said another was contacted and they should be there shortly, never happened. I pushed started my car and took it to get the problem solved. AAA has their own tow trucks, they aren't working with contractors when it comes to that, I went back to AAA.

    Bottom Line: No, I would not recommend this to a friend

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