About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

Want to Learn Expert Tips for Online Safety?

Join over 3 million HighYa readers who receive weekly how-to guides, tips & reviews and get a FREE COPY of our Complete Online Safety e-book. Enter your email below to get started!

119 Consumer Reviews for BarkBox

Average Consumer Rating: 3.0
Rating Snapshot:
5 star: 50 4 star: 6 3 star: 3 2 star: 9 1 star:  51
Bottom Line: 48% would recommend it to a friend
Showing 1-11 of 119
Sort reviews by:

  • 5 out 7 people found this review helpful

    Do not buy!

    First off, the products are decent, and they are not the problem. The problem is the complete lack of customer service and their extremely shady cancellation system.

    I used a code/coupon to get a free BarkBox, but it turns out I'm on a 6-month subscription and even when you submit a cancellation form to them, it's never really "canceled," they will still charge you for 6 months, and the only thing that is canceled is the renewal after the 6 months. I actually managed to get my subscription permanently terminated, or so I thought. The subscription seemed to be "terminated" for a week or two, and then I was charged AGAIN, and now it's back at the "canceled" status. Currently trying to terminate it again, I've changed my credit card, and I've deleted my shipping address.

    Yes, they are fine if you're looking for a single-month subscription, otherwise, DO NOT buy this!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Great product, great customer service!

    • North Dakota,
    • Oct 6, 2017
    • Verified Reviewer

    I have been getting BarkBoxes for over a year. My dog thinks every package that comes is for her and she loves them! The themes each month are always fun. It can be a bit misleading to see that you are signed up for a 6 or 12-month subscription, but if you email them, they will cancel you early. There are also other options if you email, like a box every other month instead of every month, which is great for my dog because she doesn't rip up her toys fast.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Love it!

    We got BarkBox as a six-month gift for our new puppy and have continued the subscription for a year. Every month my son and dog open this together as a ritual and every month it's a hit! The toys are great and the treats wonderful. I never have to buy things at a pet store because his favorites are always from BarkBox!

    The customer service is frankly the best I've ever encountered. After an email exchange about a toy that I accompanied with a picture of my pet, they sent me a note card with a cartoon drawing of my dog with the toy! I love this company!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 11 people found this review helpful

    Waste of money

    I feel BarkBox is a scam. They make you sign up for six months at a time. My dog has no interested in their product. I contacted them right away, letting them know their product didn't work for my dog. But they said I had to finish my six-month order, which I feel is a waste of money. The first bag of treat smelled like fish, which my dog spit out as soon as she tried it. I would not recommend this product to anybody.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    My kids love their BarkBox

    • Hillsborough, NC,
    • Aug 30, 2017
    • Verified Reviewer

    I have been getting it for three years and have never been disappointed. The toys are always great and the treats are TOP quality! I have sent several to friends with new kids, and they all loved them. I have called customer service a time or two for something, and they were very nice and prompt!

    I could not be happier and cannot think of anything negative to say about them! Most have subscribed as well. Others have seen my videos of my kids tearing into the box and ordered as well wanting their kids to have the same wonderful experience!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 6 out 9 people found this review helpful

    Disappointing

    • Canada,
    • Aug 29, 2017
    • Verified Reviewer

    I was really excited to have this as an option for my pet, but a few things have disappointed me with the service, which resulted in a cancellation:

    - The price of the box is very high if you live in Canada.

    - The toys are not designed to last, my pup can destroy both included toys in about an hour, which seems very wasteful.

    - Some toys have loose metal and plastic components inside the stuffing that seem very dangerous and poorly designed.

    - The service automatically renewed for an additional six months without warning. When I canceled, there was no option to retain any of the money that I have preemptively spent so when they claim you can "cancel anytime," it's not entirely true.

    Overall it is not worth it to spend so much money on two easily destroyed and poorly constructed toys and a couple of bags of treats.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 3 people found this review helpful

    Absolutely the best!

    • Bradenton, FL,
    • Aug 28, 2017
    • Verified Reviewer

    I've been a customer for the BarkBox for over a year. I've been totally satisfied, especially when they answer my questions and get back to me ASAP.

    I see that some states have a different price difference, but for Florida, it's $20 a month. I've never needed to cancel. I hope they stay around. I love getting the boxes more than my dogs! LOL.

    They absolutely love the items in every box, I've had my little dog open every time it came. If it makes my dogs happy it's well worth the monthly subscription!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 9 out 9 people found this review helpful

    Amazing customer service

    • Salt Lake City, UT,
    • Jul 19, 2017
    • Verified Reviewer

    I wrote to BarkBox's customer service to give some feedback about a toy that we had a bad experience with. They responded the next day, and it was a real person with a real response. They not only showed concern, they offered compensation for our not so great experience. I was amazed by their promptness and actual concern. They went above and beyond to help.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 5 out 5 people found this review helpful

    Great deal

    • Washington,
    • Jul 18, 2017
    • Verified Reviewer

    We received our first BarkBox and our German shepherd loves her toys, and the little dogs love the treats. I think this is well-spent money a month. They loved it. I would like a variety of smaller and big toys sent every month if that's possible. Thank you, I am glad this was suggested to us.

    A very happy pack at the Link house.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 7 people found this review helpful

    Love this subscription

    If you're reading a review, the first thing you probably want to know is - Is it worth it? My answer is a definite YES. The treats and toys definitely are high quality, the kind you'd buy in a pet store. Although the treats are higher end, gourmet treats that my dog absolutely goes nuts for.

    You can upgrade to accommodate rougher dog-play, but our toys have withstood tugging and chewing with no problem.

    Customer service is superb. My dog did not like one of the toys, and they immediately sent a replacement. Then I switched to the medium sized box because she seemed intimidated by the larger toys. They not only sent me a very personable and witty email acknowledging the switch, but also sent me out a medium sized toy and treat in the meantime.

    Am I spoiling my dog? Absolutely, but it's only $21/month! The treats alone are worth it.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 8 people found this review helpful

    Free box offer!

    • Portland, ME,
    • Jul 15, 2017
    • Verified Reviewer

    I love it, so does my dog. I've had it forever! Always quality. Now my dog thinks all the mail is for him, haha.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 119

Write a Review for BarkBox!

Share your experience to help others shop smarter & discover great products.

Write a Review