About BarkBox

Based out of New York, New York, BarkBox is a subscription-based online service where members receive monthly surprises for their dogs, consisting of all-natural treats, hygiene products, and toys. The service is for dogs of all sizes, including puppies, medium-sized adults, or even large breeds such as Great Danes. As such, BarkBox carefully crafts each of your monthly boxes to your specific dog’s size—and because you never know what you’re going to get, each of the 4-6 items you receive will always be a surprise.

According to the BarkBox website, all edible items are tested in-house, are sourced directly from the U.S., Canada, South America, Australia, and New Zealand, and are never processed with formaldehyde. Because BarkBox’s founders are dog lovers as well, they wouldn’t send anything to your dogs, that they wouldn’t send to their own. In addition, the company claims that at least 10% of all profits are given to canine-related shelters, rescues, and welfare organizations.

Getting Started with BarkBox and Pricing

To get started with BarkBox, simply select your dog’s size: 0-20 pounds, 20-50 pounds, or 50+ pounds. Regardless of your dog’s size, all plans are offered at the same price:

  1. Month-to-month pricing is $29 per month
  2. A three-month subscription is $24 per month (a 17% savings)
  3. A six-month subscription is $19 per month (a 34% savings)

All plans are billed automatically, include free shipping via USPS, and can be cancelled at any time without further commitment.

Each BarkBox surprise is sent on the 15th of each month, and most consumers have reported that they’ve received their packages quickly and without delays. However, if you’re a new BarkBox customer and sign up after the 10th, keep in mind that your package will not be sent until the 15th of the following month. In the event that your BarkBox is delivered with a defective item, the company provides all members with the opportunity to immediately send it back, at which point you’ll either receive a replacement or a credit toward your account.

Pros:

  • The BarkBox monthly surprises are specifically tailored toward your dog, and often include useful items.
  • According to users who have tabulated the value of their BarkBox packages, the combined retail value exceeds the price of your monthly membership fee—even if you sign up for the most expensive option ($29/month).
  • Free shipping.

Cons:

  • No customizable packages.
  • BarkBox does not offer packages for cats or other common pets.
  • Other than these minor items, there don’t appear to be any other negatives. We’ll just have to wait and see.

Sign Up for HighYa Newsletter

Sign up for HighYa newsletter and get our best content delivered in your inbox as well as 3 free eBooks to help you save money and shop smarter. Enter your email below to get started!

135 Consumer Reviews for BarkBox

Average Consumer Rating: 2.9
Rating Snapshot:
5 star: 56 4 star: 6 3 star: 5 2 star: 9 1 star:  59
Bottom Line: 47% would recommend it to a friend
Showing 1-11 of 135
Sort reviews by:

  • Love BarkBox!

    BarkBox is amazing! Being over 100 pounds, my KING SHEPHERD loves the treats and loves the toys, so I'm amazed at how people are dissatisfied with the toys. I'm at my third BarkBox and my dog plays with the toys from the first box until this date. It has to do with the dog's training with destruction. If he's a toy lover, correct him if you see destruction. It's repetitiveness with this stage and sooner or later your pup will not destroy his toys if he doesn't want them to be taken away. Thank you BarkBox!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • Read the fine print!

    I thought we could cancel at any time. You can't. I am now obligated to another 10 months of expensive, redundant items that are not suitable for our dog. Just read the fine print before you fall for that $5 hook!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 2 people found this review helpful

    No satisfaction guarantee

    • Fort Collins, CO,
    • Jan 8, 2018
    • Verified Reviewer

    We started a 6-month subscription in August, and our dogs immediately ATE the toys. I emailed the company to let them know that we weren't happy with the quality of toys and tiny little treats. Loe and behold, you can't cancel anything. I had to pay every month for six months for a service we didn't want and didn't feel was worth what we were paying. Buyer beware.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Poor quality toys

    I have a one-year-old, twenty-nine-pound poodle mix. He is not destructive at all. I purchased the November 2017, December 2017, and Birthday BarkBoxes. The tests on the BarkBox are total junk. My dog will not eat them. The toys are worse. There were three toys in the Birthday Box ($55), two toys in the November box ($29), and two toys in the December box ($29). Not one toy lasted more than a week. Some needed to be thrown away in hours as they were safety hazards.

    The company claims they will replace the toys, but they replaced only four of the seven toys with more junk that didn't last.

    Don't waste your money or endanger your dogs health with toys that fall apart. We have toys from our local pet stores that have lasted ten months. Visit your local store instead!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 1 out 1 people found this review helpful

    Not for big dogs!

    • Fort Bragg, NC,
    • Jan 2, 2018
    • Verified Reviewer

    I received my first box today. I listed my pup as the biggest size I could. The pricing is really good considering the treats that are in the box. The toys, though, were not geared towards a 74-pound dog. It was two little squeaky toys; one a stuffed animal and the other a plastic ball wrapped in fabric. They didn’t last more than an hour.

    If you have bigger dogs who like to chew, or your dog likes hard toys instead of plush squeakers, go with Bullymake. I wish I had. I will be switching once my six months is up.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 2 out 3 people found this review helpful

    My pup loves BarkBox!

    • Springfield, OH,
    • Dec 27, 2017
    • Verified Reviewer

    I am a subbie of BarkBox for my poodle pup. I keep him on grain-free food and treats and BarkBox products are very high quality and nicely varied, and my pup loves every box! We have toys everywhere, but I absolutely love spoiling my dog.

    In reading all of these reviews about people complaining about their subscription service, I have to wonder if they lost their brain somewhere on the sidewalk. People, when you sign up for a subscription service and you get a lower rate for a longer subscription, and then you decide you want to cancel, really? So you want the cheap monthly rate, but then you want to cancel for whatever reason? This would put the company out of business in a heartbeat. It is plain and simple (to anyone who has a thinking brain) on their website: You can pay a higher amount for just one box and the longer you go on a subscription, the more discount you receive. It is an agreement that if they give you the lower price, you agree to get the boxes for that amount of time. Who thinks they can sign up for the cheapest rate and then cancel before their “promise” to pay that agreed rate for the agreed time? People, grow up.

    The website is easy to understand and I understood what they mean by cancel at any time, meaning cancel future ongoing subscriptions after your agreed subscription period runs out. All of these reviews from people signing up to get the best rate and then reneging on their agreement and then blaming the company makes me feel scared for the world, LOL.

    Here’s a tip people: don’t sign up for the longer subscriptions and pay the lower price if you are later going to renege on the deal. Buy the one-time box. Pay the higher price so you can cancel at any time. Lastly, grow a brain.

    BarkBox, I love your service and so does my pup. We look forward to every box!

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • No issues so far

    While I have so far only gotten one box, I am very pleased. I am always looking for new toys for my dogs and ordered 4 different dog subscription boxes. For one of the more well-known companies in this area, I wasn't sure what to expect. We pay an additional small amount per month (I can't remember the exact amount, somewhere between $5-10) for them to get the super chewer option. I think the company should make this option more visible for potential customers, however, I was able to find it.

    With that being said, my three dogs all enjoyed the toys in this box. They are very durable, and we have yet to throw any away. These also come with a 14-day guarantee, if you pay extra a month for the super chewer.

    Next is the customer service. I had a chew in the box that did not last long. I contacted customer service through their live option, during business hours, so that I could talk to a real person. They understood my frustration, and when I was trying to decide between 3 different replacements, the representative told me that she would just send all three. That is top-notch!

    I felt compelled to write this review because I was annoyed reading previous reviews. BarkBox could and should be more upfront on their website about what their cancellation policy is, however, as a potential customer it is incumbent upon you to read the FAQ and learn about the policies. By doing so, I wasn't fooled by the $5 box that I see many others were. It clearly states on their website, though you do have to look for it, that you can cancel whenever if you do a month by month subscription. You pay more per month, but you get the flexibility to cancel whenever you need to. If you choose the 6 or 12-month option, it is a binding contract, and you will be charged until that is up. You pay less per month when compared to the month by month subscription, but their FAQ section will explain all of that. I pay month by month, to see if I want to continue using BarkBox vs. any of the other companies I am trying out, and I don't mind paying more to have the option of canceling or taking a break. If you take anything out of this review, it's that you should read the policies of all companies you are signing up for, and to use the live chat option during normal business hours.

    To the guy insinuating that people should contact the BBB and that the only positive reviews are from employees, please stop being so salty. Not everyone will love every company, but you should not be so upset at the company, when it is YOUR fault for being careless.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    Horrible customer service

    I ordered the BarkBoxes for my 100-pound Black Lab and assumed that I would receive toys that are appropriate for a dog his size. His December BarkBox arrived and the toys were about the same quality that you would purchase from the Dollar Store. But to make matters worse, the Nutcracker toy had some ridiculous hard plastic insert that they called a "giggle stick" instead of just a typical round squeaker. That came out almost immediately and within seconds Max had chewed it to where the edges were sharp and dangerous. As a result, he even had a small cut on his tongue that was bleeding, and my main concern is how easily this could have been swallowed due to its cylindrical shape.

    I called BarkBox and was told to text my email. One hour later I receive a text message and I respond immediately, only to discover that it is another automated message. Three hours later, I express my dissatisfaction and I receive a generic email response followed by more automated messages. I told them to stop sending me the messages and this is a really sad excuse for customer service. I never received a phone call or anything asking how they can make this right.

    I asked them to cancel my subscription and refund me the rest of the subscription, and if they don't, I will call my credit card company and dispute the charges. Sad excuse for customer service and they won't survive doing business this way.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 7 out 9 people found this review helpful

    You cannot cancel the subscription any time, very misleading!

    • Raeford, NC,
    • Dec 15, 2017
    • Verified Reviewer

    I thought I'd try BarkBox since they had a Black Friday Special for $5.00. I signed up and received the box fairly quickly, and not even 2 weeks later a $20 charge came out of my account. Wait, what? This is a monthly subscription, not every week and a half subscription! I went to cancel and you can cancel but only after your year subscription is up.

    Also, they send some kind of ham bone or something to my miniature pinscher, and it's bigger than his head! Lastly, they send regular junk store toys that are shredded within minutes and you have to watch your dog so it's not eating stuffing and squeakers. Don't get ripped off by this company!

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 9 out 11 people found this review helpful

    Would not subscribe

    I purchased a six-month plan for my girlfriend, whose dog gets a lot of enjoyment out of the various toys BarkBox has sent. However, I was very surprised to find that when BarkBox claims that you can "cancel at any time," but what they actually mean is that you must pay for the entirety of your subscription before they stop charging you. I expected that they'd run just like any food delivery service (e.g., Blue Apron), which allows you to cancel after any month. Unfortunately, I am now on the line for several $30 plus boxes for SIX months. You also cannot change other parts of your subscription, such as the choice to include an extra toy (which I did thinking I could change this later).

    The business plan, in other words, seems set on committing you to spending as much money as possible without any trial or capacity to change the terms. Customer service is awful, circular, and useless. Would never recommend.

    Bottom Line: No, I would not recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (1)
    View all 1 commentsHide comments
    • Dec 16, 2017

      Dou Nut

      Please consider to review them on the Better Business Bureau. They have an A+ rating with The Better Business Bureau right now because they only have four reviews (which all are negative). The more negative reviews they get the lower the rating, and it will save people a lot of hardship we went through.

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


  • 3 out 3 people found this review helpful

    First BarkBox

    I was so excited to receive the first BarkBox yesterday. My dog wasn't as excited until she saw what was in the box. She grabbed the adorable stuffed car and wouldn't put it down (it was so cute I didn't want to give it to her). She carried it with her the whole night. She was pretty excited to get those treats too. I actually ate some crumbs from the baked vanilla maple cookie things, and I have to say they are yummy.

    I am happy with the quality of the toys and treats and think it's well worth the money. I can't wait for the next box to come!

    P.S. To my amazement, the box came when they said it would.

    Bottom Line: Yes, I would recommend this to a friend

    Help others find the most helpful reviews

    Was this review helpful?

    yes no
    Comments (0)
    View all 0 commentsHide comments

    Do you have an account? Log In before commenting.

    (If you don’t have an account – don’t worry, you can create it after)


Showing 1-11 of 135

Write a Review for BarkBox!

Share your experience to help others shop smarter & discover great products.

Write a Review