Summary
BetterHelp is an online counseling platform that will pair you with a professionally licensed counselor. Access to counseling can be scheduled at any time, anywhere, and through any smart device. The efficacy of BetterHelp is linked to provider skill and intervention protocols but there are some drawbacks if you fall into certain categories of needs.
Pros
Cons
Posted on Dec 14, 2021
It is so nice to be able to contact my counselor whenever I need her instead of having to set up an appointment over the phone for an in-person time. I love how timely she gets back to me as well! This service is absolutely wonderful and I will not be going back to another in-person counselor. Well worth it!
Length of Use: 6–12 months
Bottom Line: Yes, I would recommend this to a friend
Posted on Dec 14, 2021
My experience with BetterHelp has exceeded all my expectations. I was unsure what to expect but it is prompt and easy to use. Amanda, my therapist, is absolutely excellent. She listens so well and her insights are so very helpful. I am far away from home, being an immigrant, and I am very grateful to have Amanda’s support. I can not recommend her enough.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to use
Effective
Excellent therapist
No “cons” were specified in this review
Posted on Dec 6, 2021
I have really benefited from BetterHelp! It has made therapy more accessible, more affordable, and has helped keep me accountable in my healing process.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Easy to use
Affordable
Helpful
Can’t change the initial bio/write-up I made about myself, which seems really out of date now
Posted on Dec 5, 2021
It's a great experience. I enjoyed the therapist I got, and it helped me get away from many dark places. This site helped a lot. Anyone that wants some help I would recommend it 100%.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Reliable
Supportive to their people
So nice and gentle
Site sometimes has problems
Sometimes notifications don't make any sound
Calls also sometimes lag out or not work
Posted on Dec 5, 2021
BetterHelp has been convenient and has allowed me to maintain therapy sessions. I was able to find a therapist that is the right match for me. I don’t think I’ll ever return to traditional therapy sessions in an office. I love my therapeutic experience!
Length of Use: 6–12 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenience of having sessions while home
Ability to schedule own sessions based on availability
Ability to find a therapist that matches needs
Inability to schedule more than one session
Posted on Dec 5, 2021
I am 57 years old and have never done any type of therapy previously. Due to some life events, I recognized the need for some help in getting some things straightened out in my head. I needed to do online therapy, and an internet search led me to BetterHelp. Their algorithm or method truly matched me with the best therapist for me. After eight weeks, I am back on track and perhaps even better than ever.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
The therapist
The algorithm or matching method
Reasonable pricing
No “cons” were specified in this review
Posted on Dec 5, 2021
I have used 2 therapists in BetterHelp and both have been excellent. You can reach out to them at any time. And they respond quickly.
They have helped me through a rough time in my life.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Accessible at all times
Quick response
Sessions when and where I need them
Expensive
Posted on Dec 5, 2021
BetterHelp has been a very helpful and easy-to-use service during these difficult times. It’s fitted well to the limitations we’ve been put under in the last year or so. The service is good, there’s more than just a counselor, there are tools and webinars so it’s a well-rounded service.
Length of Use: 1–2 years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Flexibility and therapy from home
The supporting tools like webinars
I’m lucky to have a good counselor
The payment window to therapy window not lining up (charge period starts before therapy period, so tricky to line up)
In theory you have a session per week, so can’t miss a session one week then have two the next week
Posted on Dec 4, 2021
The therapist I was assigned to with BetterHelp has helped me a lot. I signed up to BetterHelp during a dark time in my life and it's been helping me get back up on my feet, slowly but surely.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenient – online
Assigned a great therapist
Easy scheduling
Difference in time zones made it hard to schedule a good time
Posted on Dec 4, 2021
I've had a hard time keeping therapy appointments in the past, but with the convenience of BetterHelp, I look forward to speaking with my therapist every week.
Length of Use: 6–12 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Convenience
My therapist
Text, call, or video chats
No “cons” were specified in this review
Posted on Dec 4, 2021
As a full-time college student, and a full-time worker, I find it hard to not only make time for therapy but make time for myself. BetterHelp is affordable and flexible around my busy life schedule while still being effective! For me personally, I plan to use BetterHelp for a long time, especially while I’m figuring who I am.
I recommend it for those in a similar position as me and even for those who haven’t ever been to therapy before. I hadn’t ever been to therapy before these either so this was totally new to me. BetterHelp was guiding me through the entire process and everything has been working smoothly so far.
Length of Use: Less than 3 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
I can easily schedule and make time for my appointments
I enjoy it from the comfort of my own home or from wherever life takes me
It’s affordable
The website and app can be a little slow
Some of the webinars feel a little too “for the effect,” if you know what I mean
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