Read 33 Bionic Steel Hose Customer Reviews and Complaints (Page 3)

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Average Customer Rating: 1.5
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 3 2 star: 6 1 star:  23
Bottom Line: 12% would recommend it to a friend
Showing 23-33 of 33
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  • 6 out 8 people found this review helpful

    Poor quality

    • Ontario, Canada,
    • Jul 19, 2017
    • Verified Reviewer

    I have purchased this hoses one week ago, and the metal outer layer has broken off. Do not waste your money on this product. Purchase a less expensive hose and it will last a lot longer.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Bionic or Titanic?

    I ordered two of the Bionic Steel Hoses because I loved the concept of the hose and I hoped that it would work better than the snake-like Flex Hose that expanded when water filled it and shrank when you turned it off, as all three of those broke and leaked fairly quickly.

    It took a long time to receive my Bionic hoses because they were out of stock, but once I did get them, I hooked them up, attached a nozzle to the end, turned it on, and the fitting on the end blew off and the hose leaked like crazy! I thought, well, I have another hose, let me try that one. Within one week, the fitting on THAT hose blew off!

    I figured I was out the money that I spent on these hoses, but I called customer service just to take a chance and see what they said. The lady immediately offered me two more hoses or a full refund! I asked her opinion, and she declined to give her opinion, so I asked for the refund.

    Good customer service policy but lousy product! They need to upgrade this item and try again!

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 11 people found this review helpful

    Not living up to claims

    • Alexandria, VA,
    • Jul 5, 2017
    • Verified Reviewer

    I have had the Bionic Steel Hose for about two weeks, and it runs in front of my garage doors. It is not holding up and flattening out where the tires drive over it. It is not living up to its claims.

    Bottom Line: No, I would not recommend this to a friend

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  • 18 out 19 people found this review helpful

    Bought three, have failed after less than three months

    I was very excited to try this. It was a new hose, and after less than one month, the fitting popped off. I took it back to Walmart and got hassled, so I fussed, and they gave me another 50-foot hose. Forty days later, the same end fitting came off. I was very. Upset, I went and bought another 50-foot, and it has been 52 days, and the fitting popped off again.

    I called their customer service, and it has been just over 52 days, so now I'm out for two of these hoses. I think they're over rating them. I'm not a happy customer (912 328 9471). If it will do any good, I have my last receipt.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 13 people found this review helpful

    Have not received my hose after 60 days

    I ordered this hose in April. I called at the end of April and was told they would be shipped by the end of May. It is now June 6th and still no hose. I just got off the phone with customer service, and they don't know when it will be shipped.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 14 people found this review helpful

    Still waiting for my hoses.. ordered 2 50' ones..

    I like the aforementioned customers am sick of waiting to receive these hoses. I ordered the 50' ones so am waiting for 2 hoses. The site said on backorder. I like the idea of getting two of them and am hoping they are a whole lot more durable than one of the customers reported.

    At this point, with no contact from the company as to the fact that it is on back order or when I might expect to receive it, I too have considered the Hercules hoses instead. I realize this is a holiday weekend but if I don't hear something by the end of next week, I will cancel this and look elsewhere.

    I heard they had them at Walmart and they are on Amazon. Hopefully someone will get back to me. I'm unhappy by not having hoses and it's memorial day weekend with planting and yard work to do.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 14 people found this review helpful

    Still waiting

    It's been nearly a month since I purchased the hose(s). Since it said to allow 2 to 3 weeks for delivery, I haven't been thinking too much about it. But when I decided to check for a possible delivery date, I find that the product is back ordered. I called customer service, and they assured me the products will be shipped on May 30th. I will call them on May 29th to see if I get the same story. Due to the lack of notification that the product is out of stock, I wouldn't recommend dealing with this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 14 people found this review helpful

    Crooks

    • Kent, WA,
    • May 16, 2017
    • Verified Reviewer

    I got a confirmation from noreply@yourconfirmationemail.com with an order number. It was a right address, etc.

    It's been well over a month and not a word, and of course, no product.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 13 people found this review helpful

    Still back ordered

    • British Columbia, Canada,
    • May 15, 2017
    • Verified Reviewer

    I ordered WAY back in February and it is still on backorder!

    I don't know if I even want it anymore, as I have bought those other hoses in the past that shrink up when you turn off the water and they only last a couple of months before they burst! How long will this one last? I don't know if I would recommend this to a friend because I do not have one.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 16 people found this review helpful

    Still waiting for the product

    • Janesville, WI,
    • Apr 27, 2017
    • Verified Reviewer

    I ordered the Bionic Steel Hose online, not from an 800-number, on March 6th.

    Here it is April 21st, and I just called Customer Service and they say it still is on back order. Customer Service has been easy to reach, with less than a 5-minute wait both times I called them.

    I liked the deal of a second 25' hose for just a $6.95 shipping charge. In my last call to Customer Service, they offered to remove one of the shipping charges because my product is so late.

    I have been tempted by the online Hercules Hose, which seems similar although it does not seem to have the rugged connectors the Bionic Hose has. I am only tempted because I am hoping they will ship a product faster than Bionic Hose. Also, the Hercules BOGO offer is a full price hose X2 but the same shipping charge, and you get a spray nozzle for free.

    Again, I am not that tempted, but if it comes in two weeks, I might make the jump. I think I will wait another two weeks.

    Bottom Line: Yes, I would recommend this to a friend

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  • 41 out 41 people found this review helpful

    Metal garden hose

    • Texas,
    • Apr 25, 2017
    • Verified Reviewer

    I have one! Used it three, maybe four times. It has a leak where the flexible metal hose joints to the coupling. It is not worth having; it craps out after just a few uses. Also, the MFG only warranties the item for 30 days. I guess they know what their product is worth! I would never buy another.

    Bottom Line: No, I would not recommend this to a friend

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