About Bisou

What can we say about a product like Bisou? After all, the company makes some fairly big claims, including that this anti-aging cream can make lines and wrinkles “vanish,” rejuvenate your skin without expensive surgery, and that it can help you look up to 10 years younger.

How does Bisou accomplish this? We’re told next to nothing about the in ingredients or the process (more about this soon). However, the company claims Bisou has been clinically shown to decrease wrinkles and fine lines by 84%, increase collagen production by 95%, and decrease the appearance of dark circles by 73%.

I’m willing to bet you’re reading this review because you saw Bisou advertised through social media or a pop-up ad, and you’re wondering if it’s the real deal. Stick with us, and that’s exactly what we’ll help you figure out.

Why the Emphasis On Collagen?

The reason that the Bisou website places so much emphasis on collagen is that it (along with elastin) forms the underlying structure that directly affects the health and appearance of your skin. Why?

Collagen and elastin are two of the most common proteins found in the human body. Collagen acts as a kind of latticework that provides structural support to skin, while elastin—as its name might lead you to believe—provides elasticity, giving your skin the ability to snap back into place after being stretched.

Have you ever noticed how a baby’s skin is soft, smooth, and supple, while the skin of an 80-year old is the exact opposite? The primary cause of this is decreased collagen and elastin production, which naturally slows down the older we get. In turn, this means our skin starts sagging, wrinkles form, and other signs of aging slowly appear.

But Bisou claims to help address all these concerns, right? How so?

Are Bisou’s Ingredients Effective for Anti-Aging?

There wasn’t a label listed on the Bisou website, but after reviewing their text and images, here are the ingredients we’re told about:

  • Vitamin C
  • Argireline
  • Biosphere
  • QuSome
  • Biofil
  • Vitamins
  • Antioxidants

Vitamin C is an antioxidant that, among many other things, can help reduce the appearance of sun-damaged skin, as well as protect against future damage. Keep in mind that 5%-10% vitamin C is recommended, although we’re not told how much Bisou contains.

Pro tip: WebMD recommends avoiding applying vitamin C preparations to the eye or eyelid.

Argireline is a proprietary product manufactured by Lipotec that uses acetyl hexapeptide to temporarily disable muscle movement. In turn (similar to a cosmetic injectable like Botox), this can limit facial movement and thereby reduce the appearance of lines and wrinkles.

Although argireline has become increasingly popular over the last several years, there are some concerns that it can actually cause skin sagging with long term use.

QuSome is another proprietary product (this time from Next Step Labs) that’s claimed to improve the effectiveness of other ingredients, but doesn’t provide any anti-aging benefits itself.

Finally, Biosphere and Biofil seem to be fake ingredients only used on websites like Bisou (don’t worry, we’ll talk more about this soon). Vitamins and antioxidants are such broad terms that they’re basically meaningless in this context.

As we can see, we know very little about the ingredients found in Bisou, and those we do know about are fairly common and can be found in hundreds of other anti-aging products.

Are There Other Anti-Aging Creams Like Bisou?

Speaking of which, try this 20 second experiment before reading further: Since you’re probably already familiar with the Bisou website, click on the sites for Encante Cream, Brilliant Skin Serum, and Valere Anti-Aging Serum. Did you notice that they’re identical? What in the world?

This might come as a surprise, but there are probably hundreds of anti-aging creams out there (many of which we’ve reviewed) that are indistinguishable from Bisou. They all feature the same website templates, the same fake ingredients, and the same overhyped claims; in fact, the only difference is the product’s name and picture.

We won’t go into too much detail here, but after reviewing dozens of these creams and serums and after reading thousands of reviews from customers like you, here’s how we think the process works:

These companies (or even just one company) likely source an inexpensive beauty cream from overseas, and then create hundreds of identical websites in order to avoid backlash from customers. What’s got customers so upset?

Taking a look at the products above, they have an average rating of 1.5 stars (read: stay away) here on HighYa, and nearly every complaint references one (or both) of the following:

  • Poor quality. Whether it causes over-drying, burning, or flat out doesn’t work, customers are rarely satisfied with the performance of these creams. Some have had to visit the doctor due to persistent side effects.
  • Terrible customer service. Most consumers also complain that customer support purposely made the refund/cancellation process as difficult as possible.

It’s important to note that Bisou didn’t have any legitimate online reviews at the time of our research. The HighYa team doesn’t generally lump one product in with reviews for another, but considering the number of times we’ve seen this exact same setup, we think it’s pertinent in the case of Bisou.

Before wrapping up, there’s one more big concern regarding Bisou.

Is Bisou’s Free Trial a Scam?

The only way you can get your hands on Bisou is by paying $4.95 to sign up for their trial, which will send you a 30-day supply of the cream. The catch?

Hidden deep in the fine print and Terms is the fact that, after 14 days have passed from your order date, you’ll be charged $88.97 for the supply already received. Then, you’ll continue being billed $89.97 after receiving a new bottle every 30 days through the company’s autoship program.

According to their Terms, all Bisou purchases come with a 60-day refund policy, less S&H charges and a 15% restocking fee. As we discussed in the previous section though, this might not be the walk in the park you’re expecting.

Nonetheless, Bisou’s customer service department can be reached at 800-373-8717.

Is Bisou a Different Kind of Online-Only Anti-Aging Cream?

Since Bisou Vitamin C cream uses the same template associated with other products consumers are calling scams—not to mention the same “free” trial (which we almost always recommend avoiding)—it’s difficult for us to recommend anything other than walking away. At the very least, we think you should discuss Bisou with your dermatologist prior to placing an order, as they’ll be able to provide you with some medical advice.

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36 Consumer Reviews for Bisou

Average Consumer Rating: 1.2
Rating Snapshot:
5 star: 1 4 star: 0 3 star: 1 2 star: 2 1 star:  32
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 36
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  • I also got suckered

    • Iowa City, IA,
    • Mar 22, 2018
    • Verified Reviewer

    This would be an excellent Class Action Lawsuit.

    I also signed up for the trial. After starting to use the product, I noticed my eyes burning and watering. I discontinued use and waited a couple of weeks, then tried again. I had the same effect. I wanted to return the product. I didn’t realize it was a monthly subscription either. No paperwork, packing slip, etc. in the box ever.

    I should have realized this was a scam. I can’t get it canceled. I offered to return this at my expense, but they said it needs to be returned before 30 days. Now I am stuck with this crap. Customer service was also rude and would not let me speak with a supervisor. I only gave it one star, because zero stars was not an option.

    Bottom Line: No, I would not recommend this to a friend

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  • You are 100% right - a scam

    • Texas,
    • Jan 21, 2018
    • Verified Reviewer

    This article is spot on in all regards, except the price in 2017 is not $89 for the product, but $95.97 for the eye cream and $94.97 for the face cream. This product does NOT work! And even if it did, really, almost $200 a month? Please read the fine print before ordering ANYTHING. This was an expensive lesson to learn. And yes, their customer service was horrible. The CSR I talked to hastily apologized and quickly hung up on me.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scam!

    They hide the fact that if you don't cancel within 14 days, you will be charged the full price. I tried to return after that time without ever opening it because I didn't even get it before they billed me. Customer service is horrible. They give you the runaround. Horrible company. I am unable to provide a review of the cream because I didn't use it. I am giving one star only because giving zero wasn't an option.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Scam

    Sneaky the way they hide the fact that you will be billed $94 every month when you thought you were only signing up for a free sample. Time to put an end to scammer businesses. Destroy them on social media and whatever means necessary.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Thieves

    All this started after I received an email saying CVS was asking me to fill out the survey and then the link took me to the page saying I have a free coupon that I can claim for completing the survey either this product Bisou ageless moisturizer cream or something else (I can't remember). And it said I have to pay a small shipping fee of $4.97 only and the product is free (they marked the price of the product and said $0). So, of course, I claimed it and paid the shipping fees with a debit card.

    It arrived, I opened it, and all I got was the cream and the small brochure of the product, that's all there is, and nothing said that this a 14-day trial. I only found out today after my debit card has been charged for $94.97.

    I called them right away from the number I found in their email (one and only confirmation email I received from them is the receipt of the shipping fees), and the agent said she can only cancel the future charges and not this one. Also, I can't return this item since it has been opened.

    The point is that their page will misguide you and make you think that it is a free sample or a free coupon and before you know it, you already claimed the item and not knowing anything about the 14-day trial and that after 14 days you will be charged! I regret not reading the reviews on this product before I ordered this (which I thought was a free coupon).

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 29, 2017

      Naw Nay Chi Oo

      Today they refunded my money calling three times. I am glad I got my money back.

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  • 1 out 1 people found this review helpful

    Nothing but a scam

    This is nothing but a scam to get your credit card number and bill you for a "do nothing" product.

    I was on Amazon when they redirected me to complete a survey offering a free gift for filling out a survey rating Amazon, so I thought it was Amazon asking me to complete the survey, but it was not.

    I am currently disputing the transactions for $94.97 and $95.97, with Capital One VISA. I may have to cancel the credit card I used to stop them from billing me.

    Bottom Line: No, I would not recommend this to a friend

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    • Nov 27, 2017

      Naw Nay Chi Oo

      Hi, did they ever refund your money back? In my case, I was filling out a CVS survey and got redirected to claim my free gift with only shipping fees. It did not say that it was a 14-day trial. So I really thought it was a free gift and a fall reward from CVS. Since I already opened the box I asked them for 50% refund, and to cancel all future charges. They just sent me an email confirmation of 50% refund but I already disconnected my debit card that I used for that transaction to get that product. So now I have to talk to my bank and see what will happen with that refund. Either way, Bisou is nothing but a scam like you said.

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  • 2 out 2 people found this review helpful

    Horrible business

    • Minnesota,
    • Nov 13, 2017
    • Verified Reviewer

    I got a coupon to get Bisou for $5 and try it out. I received one order and then got two more the next couple months. I was super confused because they don't have any paperwork or receipts for the product. On my statement, it said something about HEALTH, and since I had been to the doctor a few times, I thought it was from that. I also didn't receive any more product.

    I was stupid enough to let months go by and then figured out they billed me twice a month for around $95 each bill. I tried calling their company and have been hung up on multiple times and have only received $95 back of the $1,500 they have taken out of my account! They refuse to refund me even though I didn't even receive their product! They would say "It's policy, I can't refund you." I just don't understand how misleading and horrible they are to their customers.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Horrible company and product.

    This company is a scam. I was ordering my usual Wen Hair product thru QVC, and before I processed my shipment, an offer popped on my screen about Bisou. Usually, I ignore them and say no, but I was like its only $5 to try it, which was the shipping cost, and I agreed. But little did I know how scam they are.

    Not only they never sent me the product, but a month after I see charges on my credit care for $94, I reported it as not authorized. Looking closely to the problem, I found out it's Bisou charging me $94 as a membership and auto order listing, which still, even at that point, no product had been sent.

    I requested a refund, and they never did, and they said since I didn't read the fine print and originally agreed to try, that's why they charged me. Still, six months has gone by and I have not been able to get my money back from them. Liars and cheats are all working for that company. I hate companies that have those low values and ethics. So sad. I wish I could give them -100 and not even a star.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Don't buy

    Please read the fine print before you accept the free trial of just paying shipping and handling. It is not true. You pay it and then they take it. They took $200 out of my account for that free trial.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Beware of the FINE PRINT

    • Bloomington, MN,
    • Sep 1, 2017
    • Verified Reviewer

    I received my two jars of cream, one for eyes and one for the neck, after completing a survey. I thought, without reading the FINE PRINT, I would be charged only $5.95 for shipping. At 2 am on the 15th day after receiving the products, my credit card was hit for $193.45. After calling the credit card company to complain about a FRAUDULENT transaction, I was told to call the company on the bottle. I was given the run around stating "It is all in the fine print." Nothing is FREE or for just shipping charges.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Taken for a ride by Bisou

    • Chula Vista, CA,
    • Aug 28, 2017
    • Verified Reviewer

    What a bad and expensive lesson I learned purchasing the wrinkle cream from Fsi-health Com and Herringwrinklecream. My trial order was placed with Bisou, which was a trial with just a $4.95 shipping charge. I missed the trial period and accepted a charge for the product in the amount of $94.97 on my credit card. Right after that, another charge of $94.97 appeared on my bank statement with no second shipment received. Probably because I called and canceled the subscription. Then another charge in the amount of $95.97 appeared on my statement. I called the number, which is Herring Wrinkle Cream. I've never heard of this company before and never ordered anything from them.

    Then two charges of $29.97 each appeared on my statement for some kind of subscription Bisou entered for me. I called them, and they will refund 50% and cancel the subscription.

    I tried to get help from my bank without success so far. I did cancel the credit card to stop any further charges.

    I fell for this hard. I will look for reviews in the future and investigate before ordering anything. It's still amazing to me how Bisou can legally conduct business like that.

    Bottom Line: No, I would not recommend this to a friend

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