About Bissell CrossWave

You want clean, sparkling floors, but that trusty mop of yours is probably teeming with bacteria. And who wants to spread that nastiness all over their house?

On top of this, you need a completely separate vacuum if you want clean, fresh-smelling carpets as well. Or do you?

The Bissell CrossWave is an all-in-one multi-surface cleaner that promises to wash hard surfaces, clean and freshen rug areas, and vacuum in “one easy step.”

To accomplish this, we’re told the CrossWave uses a dual-action brush roll and a special multi-surface cleaning solution that removes debris, spills, and sticky messes as it goes—without having to sweep or clean beforehand.

And while you’re cleaning, the company tells us you simply need to touch a button on the handle to “seamlessly switch from cleaning hard floors to vacuuming and washing your area rugs.” All the while its two-tank technology keeps clean and dirty water separated.

After taking a look a Bissell’s website, it seems reasonable to believe that the CrossWave might clean better than a sponge mop and bucket, and in less time.

But will it really deliver an “unbelievable” clean? Is it really a groundbreaking cleaning device? These are just two of the important questions we’ll help you answer in this review.

How Does the Bissell CrossWave Work?

Intended for use only on sealed hardwood, other sealed surfaces, and area rugs, the Bissell CrossWave weighs about 11 pounds, uses 4.4 amps of power, and features a 25-foot cord (no automatic rewind).

We’re told that CrossWave’s two-tank technology ensures you’re only using fresh, clean water (about 28oz), while the dirty water (up to 14.5oz) remains separated in its own tank.

Inside the clean water tank, you’ll also be able to add Bissell’s spring breeze scented Multi-Surface Cleaning Formula, which the company claims—when combined with the Dual-Action Multi-Surface Brush Roll—can help deliver an “unbelievable” clean to your sealed hard floors, tile, laminate and area rugs.

Bissell CrossWaveThe Bissell CrossWave. Image credit Bissell.com

How? The company tells us the Multi-Surface Brush Roll rotates at 3,000 RPM, with microfibers and nylon bristles that gently scrub and sweep up dust simultaneously.

Then, its powerful suction pulls away cleaning solution as it’s working, so you won’t have to worry about moisture soaking through the back of your area rugs.

From a control perspective, Bissell notes that the SmartClean Fingertip buttons on its handle allow you to quickly and easily switch between hard floor and area rug cleaning, while the swivel steering helps you maneuver across your floors.

When you’re finished, you simply need to place CrossWave in its Easy-Clean storage tray. This allows you to cleanse the roll and chamber by filling with water and turning the machine on.

If necessary, you can access the easy-to-remove brush window and removable brush roll for convenient cleaning as well.

For a quick overview of how the Bissell CrossWave works, take a look at Bissell’s short video below:

Finally, Bissell manufactures other rollers and cleaning solutions as well, depending on the surface you’re looking to clean with your CrossWave. These include:

  • Soft Touch Wood Floor Roll for gently cleaning delicate wood floors
  • Wood Floor Cleaning Formula that “reveals your floor’s natural shine”
  • DirtLifter Area Rug Roll that removes embedded dirt
  • Area Rug Cleaning Formula that cleans and freshens

How much will you pay for these cleaning capabilities?

How Much Does the Bissell CrossWave Cost?

If purchased directly through Bissell, the CrossWave is priced at five payments of $49.99, or one payment of $249.95, plus free shipping.

This will include the Dual-Action Multi-Surface Brush Roll, Multi-Surface Floor Cleaning Formula, Easy-Clean Storage Tray, and a 2-year limited warranty against defective or malfunctioning parts.

However, Bissell was running a special TV offer at the time of our research that added the Wood Floor Cleaning Kit and Rug Cleaning Kit and increased the warranty to four years.

Additional Bissell CrossWave accessories could be purchased for:

  • CrossWave Filter: $9.99
  • MultiSurface Floor Cleaning Formula (32oz): $9.99
  • Wood Floor Formula: $9.99
  • Area Rug Formula: $9.99
  • Brush Rolls: $9.99

Outside of the company, we also found the CrossWave for sale at Amazon, Target, HSN.com, Walmart, Bed Bath & Beyond, and several other third-party retailers.

Based on what we’ve discussed so far, are customers pleased with their CrossWave’s performance?

What Are Customer Reviews Saying About the Bissell CrossWave?

On Bissell’s website, there were 23 customer reviews who gave the CrossWave an average rating of 5 stars. There, common compliments referenced quick, effective cleaning; ease of use, and overall quality.

There weren’t any complaints listed on Bissell’s website, but is this what customers are saying elsewhere?

38 customers provided feedback about the Bissell CrossWave on Amazon, where the floor cleaner had a 4.6-star average rating. Many of the compliments mirrored those found on Bissell’s website.

On the other hand, common complaints seemed to reference that:

  • It takes more time than you think (and might not provide any time savings when compared to more traditional mops),
  • Its softer rollers don’t clean as effectively as some other wet-dry vac models (more about this next), and
  • It goes through a lot of cleaning formula very quickly.

Finally, on HSN, 5 CrossWave customers provided their feedback, giving the device a lower average rating of 3.6 stars. Both complaints claimed that their CrossWave didn’t perform as well as expected—or at least not as well as some of the competition.

Speaking of which, is there anything else out there like the Bissell CrossWave?

Bissell CrossWave vs. the Competition

When it comes to vacuums, you’ll find dozens of options that can clean everything from deep pile carpet to laminate flooring.

However, if you’re looking to combine ‘mop’ functionality with traditional vacuuming capabilities, then these options will be reduced by quite a bit.

This is because there are very few models that can address both rugs and sealed floors—and even then, you’ll find some big differences in functionality. As a couple quick examples:

  • At $130, the Hoover FloorMate Deluxe can wash, scrub, and dry your sealed hardwood floors, but it can’t clean rugs.
  • The Bissell Symphony, which costs $200, vacuums and steam mops, but doesn’t use a roller to pick up stuck-on dirt and debris.

In fact, outside of these competitors, you don’t have many other choices; at least not without bumping up to full-blown commercial models, which will cost you (at minimum) hundreds more and will likely be much heavier and bulkier.

Does this mean that the Bissell CrossWave is right for you?

Is The Bissell CrossWave Your Next All-In-One Vacuum?

As we outline in our Vacuum Cleaner Buyer’s Guide, purchasing a vacuum is a highly personal process, based on factors like the type of home you live in, your budget, acceptable noise levels, power needs, available attachments, and so forth.

As a result, only you can know whether or not the Bissell CrossWave will suit your lifestyle. However, based on everything we’ve learned here, there are a couple things we think are important to point out before leaving the decision up to you:

Will the CrossWave Work With Your Floors?

There seems to be a little confusion as to exactly which floors the CrossWave is suitable for.

On the Bissell website, the company mentions that it can also be used on laminate flooring, although this generally isn’t considered a “sealed” floor type. As such, we’d recommend contacting your laminate flooring manufacturer before making any purchases.

Also, are you planning to use the CrossWave on your standard carpets (i.e. not just area rugs)? If so, the company claims it’ll do the job, but they allude that other Bissell models might better meet this need:

“You can use it on wall-to-wall carpet, but for the best clean on carpet, we recommend considering BISSELL® Revolution™ Deep Cleaner.

While this product is made to clean area rugs, it is always recommended to check the manufacturer's tag before cleaning area rugs for any specialized cleaning instructions.”

What’s With Bissell’s Cleaning Formulas?

What’s not made clear on Bissell’s website is the meaningful differences between each of their specialized cleaning surfaces.

In other words, would you be able to use the wood cleaning formula on rugs, and vice versa? If not, would you have to change the tank every time you wanted to clean a different area in your home?

Further, since there’s already a dual-purpose cleaner, why would you purchase the wood or rug-specific cleaners in the first place?

Speaking of which, more than one online customer noted that the CrossWave goes through the water in its tank quickly, which means you might be purchasing more refills than expected.

Or, can you use a third-party cleaner? Perhaps ones that are available locally to save on S&H charges? We’re not told.

Our Bissell Customer Service Experience

To learn more, we contacted Bissell’s customer service department at 800-237-7691 and spoke with a very pleasant representative.

They told us that the company recommends using only Bissell’s cleaning formulas in the CrossWave.

In addition, they clarified that the Multisurface formula handles many different surfaces (e.g. wood, tile, stained concrete, etc.), while the wood and area rug formulas are surface-specific.

The representative also let us know that if you’re cleaning your area rugs using the Area Rug formula (for example) and wanted to switch to cleaning your wood floors, you’d need to drain the tank, clean the CrossWave, add the Wood formula, and then start cleaning from there.

Let’s carry this thought over the next section.

How Convenient Is the Bissell CrossWave?

We talked a little about convenience in the previous section, but to add to the conversation, keep in mind that you’ll have to clean the tank, hand wash the filter, and wipe down the area where the dirty water tank sits after each use.

As a result, depending on the size of the area and the number of flooring types you’re cleaning, it might take you equally as long to clean your machine as it does to clean all the floors in your home.

What did you think of the Bissell CrossWave? Did it deliver an unparalleled clean? Did it provide a solid value? Give us all the details by writing a review below!

Now Read: Super Simple, Natural, & Cheap Cleaning Solutions Already In Your Kitchen


Read 41 Bissell CrossWave Customer Reviews and Complaints

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Average Customer Rating: 3.1
Rating Snapshot:
5 star: 19 4 star: 0 3 star: 1 2 star: 8 1 star:  13
Bottom Line: 46% would recommend it to a friend
Showing 1-11 of 41
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  • 16 out 21 people found this review helpful

    Back order on CrossWave and cleaning solutions

    I ordered the Bissell CrossWave, the spot cleaner and cleaning solutions on March 2, 2017. I received the spot cleaner within a week but didn't receive the CrossWave or cleaning solutions. I waited a few days and checked my order status on the site. It showed everything shipped and was delivered.

    I called customer service, and they told me the CrossWave and solutions were on back order. It didn't state that on my order status nor did I receive an email or phone call about the delay. Bissell took my first payment, and I was told by customer service that 30 days from March 3rd my second payment would come out of my account. I told them it isn't right and I was never told about the back order and that they will have over $150 before I even get my full order. Customer service told me that sorry but there is nothing they could do about that.

    I am very disappointed with Bissell for not giving me notice about items being back ordered and taking money before products are received. This was my first order from them, and I will never order from them in the future.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 11 people found this review helpful

    WORTHLESS product!

    I received this as a Christmas gift and could not be more disappointed. I have hardwood and ceramic tile floors, and it was a dismal failure on both surfaces. The floors were left with nothing but streaks, even after washing them four times.

    It did not clean the very tiny amount of flour spilled on the floor, it did not remove footprints, it did not remove anything sticky. I used very hot water and the Bissell cleaning solution that came with it, and despite running the machine very slowly over the sticky spots, it did not clean it at all. I then used paper towel and water, which got the sticky spots off. I had to use a wet paper towel to wipe off the streaks and was surprised at the amount of dirt that was on the paper towel.

    To me, this product doesn't even clean simple dirt off the floor. I went over the directions numerous times to be sure I was using this correctly, which I was. This will be going back to the store right away!

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 10 people found this review helpful

    Worse piece of equipment I ever owned

    • Montoursville, PA,
    • Jan 30, 2018
    • Verified Reviewer

    We have hardwood floors throughout our home with area rugs. In addition to the sweeper getting clogged, it picks up hardly any debris. I have taken a paper towel over the floor after I've run it, and my floor is not clean. I will never purchase another Bissell product regardless of its promotional promises.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 9 people found this review helpful

    Angry customer

    • Kentucky,
    • Feb 19, 2018
    • Verified Reviewer

    Do NOT buy a Bissell CrossWave!

    I have had my CrossWave a little over two years. As of yesterday, the interior belt broke and the plastic spindle that the belt and brush roller goes on melted. I was using it on my hardwood floors and it smelled like something was burning. I turned off the machine, unplugged it, then removed the brush roller to find the spindle was so hot, too hot to touch, and the spindle had melted. My husband took it apart, and the belt had also melted.

    I called Bissell asking for replacement parts only to be told they do not have those parts so you cannot replace them. And they tried to argue that there is no belt. I explained to them several times there is a belt, I have it. So now my Bissell CrossWave is GARBAGE!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    False

    • Mayerthorpe, Alberta, Canada,
    • Mar 6, 2018
    • Verified Reviewer

    I find that the vacuum cleaner does not work like the ad on TV. It takes forever for the roller to dry, and when you shut off the vacuum, it leaves a huge wet spot on the floor and you have to wipe up the water left on the floor. It also does not suck up big dirt piles really well. So I have to sweep the floor first and then vacuum the floor. We also have to take the roller out of the vacuum to dry. For how much it cost, it should work like the ad! So NOT impressed!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Returned product

    • Georgia,
    • Mar 8, 2018
    • Verified Reviewer

    I was excited when my Bissell CrossWave arrived. It works just like the infomercial said. I loved it, just what I wanted.

    When I had finished a small area in my kitchen because I just had to test it immediately, I cleaned everything. The next day I put the cleaner back together. It did not have suction, and one of the sprayers would not work.

    I called Bissell, and they wanted to walk me through on how to make it work. I didn't use this 5 minutes and needed to troubleshoot, so I decided this would be an issue. I called to return, and they advised me that I was still in my "timeline" to return. I would have been stuck with this had I not tested the cleaner out. I was lead to believe I would have been stuck with this product if my time had run out even though the machine wasn't working. I'm still waiting to receive my refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    It's hard to review a product that came out of the box broken

    Not only was the vacuum delivered late, it arrived broken. I called customer service and their solution was to have me bring it to a certified company to get fixed. Why should I have to fix a vacuum that was brand new out of the box?

    I asked for a refund, and I would just go buy me another vacuum, and I was told it would take four weeks for a refund!

    Their solution was they would send me a new vacuum after I provided pictures of me cutting the cord to the vacuum and a pic of the serial number. Once I receive the new vacuum, I was told to trash this one. I find that an odd way to prove the vacuum is broken and not very good for the environment.

    Once the pics were received, I was told it could be up to six more business days to get a replacement. I did not back down until I got express shipping as the first vacuum was already delivered late and now I will be going longer without a vacuum.

    I hope to receive my replacement soon; however, I don't have high hopes for the vacuum or Bissell. I am without a vacuum for another few days. I would have been better off going somewhere else.

    I thought purchasing directly from the manufacturer would be a better experience; however, I am still vacuum-less, holding on to a $300 worthless piece of plastic, and the only compensation received was an apology read from a script and had to fight for express shipping.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Wish I would not of wasted my money

    • Tucson, AZ,
    • Jun 12, 2018
    • Verified Reviewer

    I was very excited when I saw the CrossWave on television. I thought it was the answer to a prayer. I couldn’t wait to purchase one. The first two weeks I had it I wasn’t sure if I liked it or not, I noticed streaking right away, so I read the manual again and went online at Bissell.com, but the streaks continued. Now I have to stop halfway through cleaning my floors because the suction is not strong enough to pull the dust and pet hair up into the cup and when I mop it puts dirt water back onto my floor. This is the worst purchase I have ever made. I will go back to my broom and mop.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Terrible product

    • Denver, CO,
    • Jul 7, 2018
    • Verified Reviewer

    IT leaves dirty water and streaks all over the floor. After using an entire tank of clean water on my house, the vacuum only sucked up maybe 15% in the dirty water tank. I called Bissell, assuming something was wrong with my unit, and they sent me a new one. The new one did the exact same thing. I’m certain all the great reviews you see online are paid and fake or people aren’t really looking at the amount of water the unit doesn’t suck up.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    No good with cat litter

    • Lake Placid, FL,
    • Dec 8, 2018
    • Verified Reviewer

    Do not purchase this machine if you use clumping cat litter. This machine does not vacuum up the litter, it turns it into mush and spreads it all over your floors. The litter cakes up into the crevices on the bottom of the machine. And I contacted Bissell customer service and they do not refund money. I would have to take it back to the store. I had to redo my entire house after using this with a handheld mop that did a much better job. I was hugely disappointed. I was on the fence about buying this and I should have never bought it.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    It’s not worth the money!

    • Standish, ME,
    • Apr 30, 2019
    • Verified Reviewer

    I bought this a year ago as a housewarming gift to myself. I have mostly hardwood and I have lots of area rugs. I spent nearly $300 on it and used it 4 times. It’s been collecting dust ever since. It mixes the water and solids together to make a horrible mess inside the unit.

    I contacted Bissell to explain my problem. They apologized and sent me a replacement part - it was the solution container! Clearly not what my complaint was. I’m writing because they run ads CONSTANTLY claiming it has a "special tank" inside to separate the water waste from the dirt. It doesn’t. I’ve always bought Bissell products. It is also a unit that needs to be cleaned thoroughly after 20 minutes of use. I spent more time cleaning the unit than I did cleaning WITH IT! I’ve never been so disappointed in a product.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 41

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