About Bissell CrossWave

You want clean, sparkling floors, but that trusty mop of yours is probably teeming with bacteria. And who wants to spread that nastiness all over their house?

On top of this, you need a completely separate vacuum if you want clean, fresh-smelling carpets as well. Or do you?

The Bissell CrossWave is an all-in-one multi-surface cleaner that promises to wash hard surfaces, clean and freshen rug areas, and vacuum in “one easy step.”

To accomplish this, we’re told the CrossWave uses a dual-action brush roll and a special multi-surface cleaning solution that removes debris, spills, and sticky messes as it goes—without having to sweep or clean beforehand.

And while you’re cleaning, the company tells us you simply need to touch a button on the handle to “seamlessly switch from cleaning hard floors to vacuuming and washing your area rugs.” All the while its two-tank technology keeps clean and dirty water separated.

After taking a look a Bissell’s website, it seems reasonable to believe that the CrossWave might clean better than a sponge mop and bucket, and in less time.

But will it really deliver an “unbelievable” clean? Is it really a groundbreaking cleaning device? These are just two of the important questions we’ll help you answer in this review.

How Does the Bissell CrossWave Work?

Intended for use only on sealed hardwood, other sealed surfaces, and area rugs, the Bissell CrossWave weighs about 11 pounds, uses 4.4 amps of power, and features a 25-foot cord (no automatic rewind).

We’re told that CrossWave’s two-tank technology ensures you’re only using fresh, clean water (about 28oz), while the dirty water (up to 14.5oz) remains separated in its own tank.

Inside the clean water tank, you’ll also be able to add Bissell’s spring breeze scented Multi-Surface Cleaning Formula, which the company claims—when combined with the Dual-Action Multi-Surface Brush Roll—can help deliver an “unbelievable” clean to your sealed hard floors, tile, laminate and area rugs.

Bissell CrossWaveThe Bissell CrossWave. Image credit Bissell.com

How? The company tells us the Multi-Surface Brush Roll rotates at 3,000 RPM, with microfibers and nylon bristles that gently scrub and sweep up dust simultaneously.

Then, its powerful suction pulls away cleaning solution as it’s working, so you won’t have to worry about moisture soaking through the back of your area rugs.

From a control perspective, Bissell notes that the SmartClean Fingertip buttons on its handle allow you to quickly and easily switch between hard floor and area rug cleaning, while the swivel steering helps you maneuver across your floors.

When you’re finished, you simply need to place CrossWave in its Easy-Clean storage tray. This allows you to cleanse the roll and chamber by filling with water and turning the machine on.

If necessary, you can access the easy-to-remove brush window and removable brush roll for convenient cleaning as well.

For a quick overview of how the Bissell CrossWave works, take a look at Bissell’s short video below:

Finally, Bissell manufactures other rollers and cleaning solutions as well, depending on the surface you’re looking to clean with your CrossWave. These include:

  • Soft Touch Wood Floor Roll for gently cleaning delicate wood floors
  • Wood Floor Cleaning Formula that “reveals your floor’s natural shine”
  • DirtLifter Area Rug Roll that removes embedded dirt
  • Area Rug Cleaning Formula that cleans and freshens

How much will you pay for these cleaning capabilities?

How Much Does the Bissell CrossWave Cost?

If purchased directly through Bissell, the CrossWave is priced at five payments of $49.99, or one payment of $249.95, plus free shipping.

This will include the Dual-Action Multi-Surface Brush Roll, Multi-Surface Floor Cleaning Formula, Easy-Clean Storage Tray, and a 2-year limited warranty against defective or malfunctioning parts.

However, Bissell was running a special TV offer at the time of our research that added the Wood Floor Cleaning Kit and Rug Cleaning Kit and increased the warranty to four years.

Additional Bissell CrossWave accessories could be purchased for:

  • CrossWave Filter: $9.99
  • MultiSurface Floor Cleaning Formula (32oz): $9.99
  • Wood Floor Formula: $9.99
  • Area Rug Formula: $9.99
  • Brush Rolls: $9.99

Outside of the company, we also found the CrossWave for sale at Amazon, Target, HSN.com, Walmart, Bed Bath & Beyond, and several other third-party retailers.

Based on what we’ve discussed so far, are customers pleased with their CrossWave’s performance?

What Are Customer Reviews Saying About the Bissell CrossWave?

On Bissell’s website, there were 23 customer reviews who gave the CrossWave an average rating of 5 stars. There, common compliments referenced quick, effective cleaning; ease of use, and overall quality.

There weren’t any complaints listed on Bissell’s website, but is this what customers are saying elsewhere?

38 customers provided feedback about the Bissell CrossWave on Amazon, where the floor cleaner had a 4.6-star average rating. Many of the compliments mirrored those found on Bissell’s website.

On the other hand, common complaints seemed to reference that:

  • It takes more time than you think (and might not provide any time savings when compared to more traditional mops),
  • Its softer rollers don’t clean as effectively as some other wet-dry vac models (more about this next), and
  • It goes through a lot of cleaning formula very quickly.

Finally, on HSN, 5 CrossWave customers provided their feedback, giving the device a lower average rating of 3.6 stars. Both complaints claimed that their CrossWave didn’t perform as well as expected—or at least not as well as some of the competition.

Speaking of which, is there anything else out there like the Bissell CrossWave?

Bissell CrossWave vs. the Competition

When it comes to vacuums, you’ll find dozens of options that can clean everything from deep pile carpet to laminate flooring.

However, if you’re looking to combine ‘mop’ functionality with traditional vacuuming capabilities, then these options will be reduced by quite a bit.

This is because there are very few models that can address both rugs and sealed floors—and even then, you’ll find some big differences in functionality. As a couple quick examples:

  • At $130, the Hoover FloorMate Deluxe can wash, scrub, and dry your sealed hardwood floors, but it can’t clean rugs.
  • The Bissell Symphony, which costs $200, vacuums and steam mops, but doesn’t use a roller to pick up stuck-on dirt and debris.

In fact, outside of these competitors, you don’t have many other choices; at least not without bumping up to full-blown commercial models, which will cost you (at minimum) hundreds more and will likely be much heavier and bulkier.

Does this mean that the Bissell CrossWave is right for you?

Is The Bissell CrossWave Your Next All-In-One Vacuum?

As we outline in our Vacuum Cleaner Buyer’s Guide, purchasing a vacuum is a highly personal process, based on factors like the type of home you live in, your budget, acceptable noise levels, power needs, available attachments, and so forth.

Based on everything we’ve learned here, there are a couple things we think are important to point out before leaving the decision up to you:

Will the CrossWave Work With Your Floors?

There seems to be a little confusion as to exactly which floors the CrossWave is suitable for.

On the Bissell website, the company mentions that it can also be used on laminate flooring, although this generally isn’t considered a “sealed” floor type. As such, we’d recommend contacting your laminate flooring manufacturer before making any purchases.

Also, are you planning to use the CrossWave on your standard carpets (i.e. not just area rugs)? If so, the company claims it’ll do the job, but they allude that other Bissell models might better meet this need:

“You can use it on wall-to-wall carpet, but for the best clean on carpet, we recommend considering BISSELL® Revolution™ Deep Cleaner.

While this product is made to clean area rugs, it is always recommended to check the manufacturer's tag before cleaning area rugs for any specialized cleaning instructions.”

What’s With Bissell’s Cleaning Formulas?

What’s not made clear on Bissell’s website is the meaningful differences between each of their specialized cleaning surfaces.

In other words, would you be able to use the wood cleaning formula on rugs, and vice versa? If not, would you have to change the tank every time you wanted to clean a different area in your home?

Further, since there’s already a dual-purpose cleaner, why would you purchase the wood or rug-specific cleaners in the first place?

Speaking of which, more than one online customer noted that the CrossWave goes through the water in its tank quickly, which means you might be purchasing more refills than expected.

Our Bissell Customer Service Experience

To learn more, we contacted Bissell’s customer service department at 800-237-7691 and spoke with a very pleasant representative.

They told us that the company recommends using only Bissell’s cleaning formulas in the CrossWave.

In addition, they clarified that the Multisurface formula handles many different surfaces (e.g. wood, tile, stained concrete, etc.), while the wood and area rug formulas are surface-specific.

The representative also let us know that if you’re cleaning your area rugs using the Area Rug formula (for example) and wanted to switch to cleaning your wood floors, you’d need to drain the tank, clean the CrossWave, add the Wood formula, and then start cleaning from there.

Let’s carry this thought over the next section.

How Convenient Is the Bissell CrossWave?

We talked a little about convenience in the previous section, but to add to the conversation, keep in mind that you’ll have to clean the tank, hand wash the filter, and wipe down the area where the dirty water tank sits after each use.

As a result, depending on the size of the area and the number of flooring types you’re cleaning, it might take you equally as long to clean your machine as it does to clean all the floors in your home.

What did you think of the Bissell CrossWave? Did it deliver an unparalleled clean? Did it provide a solid value? Give us all the details by writing a review below!

Now Read: Super Simple, Natural, & Cheap Cleaning Solutions Already In Your Kitchen

Customer Reviews

Start your review of Bissell CrossWave:
  • 41 Customer Reviews
  • 46% Recommend This Company
3.1 out of 5
5 star: 46% 4 star: 0% 3 star: 2% 2 star: 19% 1 star: 31%

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  • I loved it!

    I have had over the years 2 Hoover Hard Surface cleaners, so I knew how to use it and what to expect. I really loved using my new Bissell. I read lot of review before buying so I knew up front the pro's and con's. One con that I read was the time it takes to clean the machine after use. It got my floor so clean it's worth the time it takes to clean it. I'm 66 years old and don't want to be on my hands and knees cleaning. I did use it on some of my laminate floors and it did a good job. I did take the extra time drying it. I'm very pleased with this product and I'm ready to throw away all those mops I have and hate. The floor looks clean and smells great. I think Bissell has a winner in the CrossWave.

    Bottom Line: Yes, I would recommend this to a friend

  • Back order on CrossWave and cleaning solutions

    I ordered the Bissell CrossWave, the spot cleaner and cleaning solutions on March 2, 2017. I received the spot cleaner within a week but didn't receive the CrossWave or cleaning solutions. I waited a few days and checked my order status on the site. It showed everything shipped and was delivered.

    I called customer service, and they told me the CrossWave and solutions were on back order. It didn't state that on my order status nor did I receive an email or phone call about the delay. Bissell took my first payment, and I was told by customer service that 30 days from March 3rd my second payment would come out of my account. I told them it isn't right and I was never told about the back order and that they will have over $150 before I even get my full order. Customer service told me that sorry but there is nothing they could do about that.

    I am very disappointed with Bissell for not giving me notice about items being back ordered and taking money before products are received. This was my first order from them, and I will never order from them in the future.

    Bottom Line: No, I would not recommend this to a friend

  • Updated review

    After a month

    • By Steve Sipos,
    • Poughkeepsie, NY,
    • Jun 14, 2017
    • Verified Reviewer

    I have had the Bissell CrossWave a month now. I am amazed at the amount of dirt being removed from my floors. The house was built in 1989. I have hardwood Floors in most rooms, including the kitchen. The floors have been mopped and cleaned regularly (I thought). Each time I use the CrossWave, the cleaning solution, when extracted, is quite dirty. Nearly 30 years of use has resulted in ground in grime that is not readily apparent. I continue to be pleased with the fine job it is doing.

    Bottom Line: Yes, I would recommend this to a friend

    • Previous review
    • May 24, 2017

    Cleaning is much easier, efficient and faster

    I purchased a CrossWave two weeks ago. My house is primarily hardwood floors and ceramic tiles. We have a "shoes off" policy to help keep the house clean. The floors always look clean. I tried it on the kitchen floor first. I was amazed at the amount of dirt and grit the CrossWave removed. The floors dry within minutes and feel clean. I have used it on a large braided rug with the same results. An added benefit is that I have a Jack Russell Terrier and a Boston Terrier (both are age 12), and the BT has been making mistakes in the house, but the CrossWave makes cleaning much less of a chore. A fantastic product.

    (read moreread less...)

  • Prayers answered!

    • By Trish,
    • Ohio,
    • Jan 18, 2017
    • Verified Reviewer

    I have a slate kitchen floor, and if you know anything about slate, you know it is very uneven with a lot of groves, being that it is a natural stone. I love the look of a slate floor, but it is hard to clean and keep clean. I have tried EVERYTHING, finally coming to terms that I just have to do it the good old fashion way, on my hands and knees, which with age becomes more difficult.

    I decided to buy myself the CrossWave for Christmas, and I have never spent money that was so well worth it! I went from washing my floor once a week on my hands and knees taking an hour (big floor area), to doing my floor two or three times a week taking only 10 minutes or so.

    I will never, never be without this product.

    I have done my area rugs, finished garage floor, bathrooms, and entryway. I love, love, love the CrossWave!

    Thank You Bissell!

    Bottom Line: Yes, I would recommend this to a friend

  • Yes!

    • By Cort,
    • Iowa,
    • May 8, 2017
    • Verified Reviewer

    I absolutely love my CrossWave! So much better than using a broom and mop! I have a dog and two cats and it never really seems like there's a lot of fur from them, but my CrossWave catches it all. I don't think it uses too much solution like some reviews state. I was able to clean my kitchen and dining room (both have large floor space) with not even one tank of solution.

    I am 100% happy with my purchase. In fact, I took it to a friend's house so she could try it out and she'll be buying one asap!

    Thank you Bissell!

    Bottom Line: Yes, I would recommend this to a friend

  • CrossWave does't work well as it shows on commercial

    • By Sandy,
    • California,
    • Mar 15, 2017
    • Verified Reviewer

    It does vacuum up the mess, but it's too weak to suck up the dirty water. The more I use it; it gets worse. It leaves dirty water on the floor, and when I try to vacuum the dirty water away, more dirty water drops out of the vacuum. And the water bottle is not even empty yet; I barely used 1/4 of the water in the bottle.

    Bottom Line: No, I would not recommend this to a friend

  • CrossWave

    • By Ray Gauss,
    • Naples, FL,
    • Jun 22, 2017
    • Verified Reviewer

    For the cost of this machine, one would expect a better quality machine. My unit stopped turning the roller on the third use. I am waiting for a replacement machine now. I would prefer to get my money back. Customer service policies are another issue.

    The concept is nice (vacuum, wash/wipe and dry in one unit), but the performance, along with build quality, is lacking. A little dried food on the kitchen tile still requires manual elbow grease. Yes, I tried the combination brush and felt roller, with very hot water, which does help a bit. The machine is very noisy when running.

    I'm not sure if a strong steamer with a little elbow grease won't do a better job. A bit more work, but maybe a better result.

    Customer service - when I purchase something from Bed Bath & Beyond and there is a problem, they immediately replace it and may or may not ask you to return the defected item later. Bissell's policy is: we don't trust you, send us back the defective item, or disable it and cut the power cord off of the defective item, and when we receive that we'll send you a replacement. I should have bought it from Bed Bath & Beyond instead of from Bissell direct.

    Bottom Line: No, I would not recommend this to a friend

  • Leaves dirty water on floor

    I love the concept. However, after second use, when I would turn it off, it would leave dirty water on the floor. I tried to suck it up again and the same thing happens. I keep cleaning all the parts, but it's still doing it. Not much water going in the dirty tank, not as much as I output. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend

  • WORTHLESS product!

    I received this as a Christmas gift and could not be more disappointed. I have hardwood and ceramic tile floors, and it was a dismal failure on both surfaces. The floors were left with nothing but streaks, even after washing them four times.

    It did not clean the very tiny amount of flour spilled on the floor, it did not remove footprints, it did not remove anything sticky. I used very hot water and the Bissell cleaning solution that came with it, and despite running the machine very slowly over the sticky spots, it did not clean it at all. I then used paper towel and water, which got the sticky spots off. I had to use a wet paper towel to wipe off the streaks and was surprised at the amount of dirt that was on the paper towel.

    To me, this product doesn't even clean simple dirt off the floor. I went over the directions numerous times to be sure I was using this correctly, which I was. This will be going back to the store right away!

    Bottom Line: No, I would not recommend this to a friend

  • CrossWave or Floor Finish Machine by Bissell - don't buy it!

    • By Anon A. Muss,
    • California,
    • Oct 10, 2017
    • Verified Reviewer

    I've purchased this machine brand new and was VERY disappointed with its performance. I have marble floors, and it couldn't perform the simplest cleanup job without leaving streaks. Terrible, and I'll be sending it back.

    Bottom Line: No, I would not recommend this to a friend

  • Love it and I’m picky!

    I am picky and usually clean floors on hands and knees. Being 60 and with over 2,500 square feet of tile and laminate flooring, I was looking for options. Those steam cleaners always break so I decided to try this instead. Wow! This was awesome. It cleaned my ceramic tile floors, my laminate and my area rug and runner. Impressed. I am buying one for Christmas for my daughter; she had all hardwood and will love it.

    Bottom Line: Yes, I would recommend this to a friend

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