Read 37 Bissell CrossWave Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 3.2
Rating Snapshot:
5 star: 18 4 star: 0 3 star: 1 2 star: 7 1 star:  11
Bottom Line: 49% would recommend it to a friend
Showing 12-22 of 37
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  • 3 out 3 people found this review helpful

    Great product

    • Tampa, FL,
    • Mar 22, 2018
    • Verified Reviewer

    I have dogs and the one-step cleaning and vacuuming is fab. You don't have to carry around (and slop) heavy pails of water. I love the fact the cleaning is always with clean water not mopping with increasingly dirty water. Also, simple button change goes from floor to area rug so can do whole room efficiently. Best on laminate or tile with small grout line. It will maintain more uneven tile (Saltillo) well, but best to steam scrub floor every once in a while to get the grout really clean. Hardwood is similar. A wax polish once in a while and use CrossWave to maintain between. So light, so maneuverable.

    I got a second brush so one can be drying while the other is in the machine. The brush is a combination of microfiber 'yarn' and random stiffer bristles. So it cleans, lightly scrubs, lightly polishes and dries in one step. I wish you could buy the solution in larger containers. I bought first one at full price and so loved it that got additional ones for other houses at Ollie's for $99.

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Returned product

    • Georgia,
    • Mar 8, 2018
    • Verified Reviewer

    I was excited when my Bissell CrossWave arrived. It works just like the infomercial said. I loved it, just what I wanted.

    When I had finished a small area in my kitchen because I just had to test it immediately, I cleaned everything. The next day I put the cleaner back together. It did not have suction, and one of the sprayers would not work.

    I called Bissell, and they wanted to walk me through on how to make it work. I didn't use this 5 minutes and needed to troubleshoot, so I decided this would be an issue. I called to return, and they advised me that I was still in my "timeline" to return. I would have been stuck with this had I not tested the cleaner out. I was lead to believe I would have been stuck with this product if my time had run out even though the machine wasn't working. I'm still waiting to receive my refund.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 3 people found this review helpful

    Everything I hoped it would be

    I bought a refurbished one at Ollie's for 99 bucks. I was not willing to pay $250, so this was my chance! I'm so glad I did! It cleaned my kitchen and bath tile floors so quickly and easily. No more "Swiffering," vacuuming, and mopping. The CrossWave does it all in one step! I'm very happy with my purchase.

    Bottom Line: Yes, I would recommend this to a friend

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  • 6 out 7 people found this review helpful

    False

    • Mayerthorpe, Alberta, Canada,
    • Mar 6, 2018
    • Verified Reviewer

    I find that the vacuum cleaner does not work like the ad on TV. It takes forever for the roller to dry, and when you shut off the vacuum, it leaves a huge wet spot on the floor and you have to wipe up the water left on the floor. It also does not suck up big dirt piles really well. So I have to sweep the floor first and then vacuum the floor. We also have to take the roller out of the vacuum to dry. For how much it cost, it should work like the ad! So NOT impressed!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 3 people found this review helpful

    Love the CrossWave

    Wow, what a cleaning machine! I love it. I filled to the highest level with water and solution, and it ran for at least 25 minutes before it ran out of solution and water. No more sweeping or mopping. Easy clean up also. I was able to do all my tile at one time and 4 area rugs. Love it! I highly recommend!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    The wow factor

    We have tried the Shark and many other products to keep our laminate floors and area rugs clean over the years. We have two dogs and we definitely have constant shedding. With my husband and myself having back injuries and many back surgeries, it's very hard for us to maintain our home.

    Low and behold, thank you Bissell CrossWave!

    We used it tonight for the very first time and this machine is totally totally beyond our expectations! We didn't need to strain at all; it was easy peezy!

    We can't thank them enough for making an all in one vacuum! THIS product is OUTSTANDING.

    And we HIGHLY recommend this CrossWave to anyone, especially with back problems.

    My husband kept telling me tonight to please get online and give a great review! This pleases me so very much Because my husband will enjoy doing my floors now!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 6 people found this review helpful

    Somewhat overrated

    I purchased the CrossWave seven months ago. I have used it two times, and am not thrilled with it. It's fine for picking up M&M's, coffee grounds, etc., on hard surfaces. However, the rug roller bristles are too soft, and barely tickle the rug, not much cleaning. Disappointed! Poor design!

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Angry customer

    • Kentucky,
    • Feb 19, 2018
    • Verified Reviewer

    Do NOT buy a Bissell CrossWave!

    I have had my CrossWave a little over two years. As of yesterday, the interior belt broke and the plastic spindle that the belt and brush roller goes on melted. I was using it on my hardwood floors and it smelled like something was burning. I turned off the machine, unplugged it, then removed the brush roller to find the spindle was so hot, too hot to touch, and the spindle had melted. My husband took it apart, and the belt had also melted.

    I called Bissell asking for replacement parts only to be told they do not have those parts so you cannot replace them. And they tried to argue that there is no belt. I explained to them several times there is a belt, I have it. So now my Bissell CrossWave is GARBAGE!

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    We have a CrossWave

    • Ontario, Canada,
    • Feb 15, 2018
    • Verified Reviewer

    I must say that in 57 years of marriage we have never purchased any household appliance that we have been more pleased with. As seniors, it has been the answer to cleaning our floors with little effort. I find it does an excellent job, it easy to clean and store. I am so thankful our son who bought one and is pleased with it showed us, and we got one right away and had never regretted it. Thanks again Bissell.

    Bottom Line: Yes, I would recommend this to a friend

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  • 8 out 10 people found this review helpful

    Worse piece of equipment I ever owned

    • Montoursville, PA,
    • Jan 30, 2018
    • Verified Reviewer

    We have hardwood floors throughout our home with area rugs. In addition to the sweeper getting clogged, it picks up hardly any debris. I have taken a paper towel over the floor after I've run it, and my floor is not clean. I will never purchase another Bissell product regardless of its promotional promises.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 11 people found this review helpful

    WORTHLESS product!

    I received this as a Christmas gift and could not be more disappointed. I have hardwood and ceramic tile floors, and it was a dismal failure on both surfaces. The floors were left with nothing but streaks, even after washing them four times.

    It did not clean the very tiny amount of flour spilled on the floor, it did not remove footprints, it did not remove anything sticky. I used very hot water and the Bissell cleaning solution that came with it, and despite running the machine very slowly over the sticky spots, it did not clean it at all. I then used paper towel and water, which got the sticky spots off. I had to use a wet paper towel to wipe off the streaks and was surprised at the amount of dirt that was on the paper towel.

    To me, this product doesn't even clean simple dirt off the floor. I went over the directions numerous times to be sure I was using this correctly, which I was. This will be going back to the store right away!

    Bottom Line: No, I would not recommend this to a friend

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Showing 12-22 of 37

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