Start your review of Bissell CrossWave:
  • 41 Customer Reviews
  • 46% Recommend This Company
3.1 out of 5
5 star: 46% 4 star: 0% 3 star: 2% 2 star: 19% 1 star: 31%

 Our Promise to You

To safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.

Sort reviews by:

  • Angry customer

    • By Lisa Howard,
    • Kentucky,
    • Feb 19, 2018
    • Verified Reviewer

    Do NOT buy a Bissell CrossWave!

    I have had my CrossWave a little over two years. As of yesterday, the interior belt broke and the plastic spindle that the belt and brush roller goes on melted. I was using it on my hardwood floors and it smelled like something was burning. I turned off the machine, unplugged it, then removed the brush roller to find the spindle was so hot, too hot to touch, and the spindle had melted. My husband took it apart, and the belt had also melted.

    I called Bissell asking for replacement parts only to be told they do not have those parts so you cannot replace them. And they tried to argue that there is no belt. I explained to them several times there is a belt, I have it. So now my Bissell CrossWave is GARBAGE!

    Bottom Line: No, I would not recommend this to a friend


  • We have a CrossWave

    • By Janet Dodge,
    • Ontario, Canada,
    • Feb 15, 2018
    • Verified Reviewer

    I must say that in 57 years of marriage we have never purchased any household appliance that we have been more pleased with. As seniors, it has been the answer to cleaning our floors with little effort. I find it does an excellent job, it easy to clean and store. I am so thankful our son who bought one and is pleased with it showed us, and we got one right away and had never regretted it. Thanks again Bissell.

    Bottom Line: Yes, I would recommend this to a friend


  • Worse piece of equipment I ever owned

    • By Jessica Gee,
    • Montoursville, PA,
    • Jan 30, 2018
    • Verified Reviewer

    We have hardwood floors throughout our home with area rugs. In addition to the sweeper getting clogged, it picks up hardly any debris. I have taken a paper towel over the floor after I've run it, and my floor is not clean. I will never purchase another Bissell product regardless of its promotional promises.

    Bottom Line: No, I would not recommend this to a friend


  • WORTHLESS product!

    I received this as a Christmas gift and could not be more disappointed. I have hardwood and ceramic tile floors, and it was a dismal failure on both surfaces. The floors were left with nothing but streaks, even after washing them four times.

    It did not clean the very tiny amount of flour spilled on the floor, it did not remove footprints, it did not remove anything sticky. I used very hot water and the Bissell cleaning solution that came with it, and despite running the machine very slowly over the sticky spots, it did not clean it at all. I then used paper towel and water, which got the sticky spots off. I had to use a wet paper towel to wipe off the streaks and was surprised at the amount of dirt that was on the paper towel.

    To me, this product doesn't even clean simple dirt off the floor. I went over the directions numerous times to be sure I was using this correctly, which I was. This will be going back to the store right away!

    Bottom Line: No, I would not recommend this to a friend


  • Love it and I’m picky!

    I am picky and usually clean floors on hands and knees. Being 60 and with over 2,500 square feet of tile and laminate flooring, I was looking for options. Those steam cleaners always break so I decided to try this instead. Wow! This was awesome. It cleaned my ceramic tile floors, my laminate and my area rug and runner. Impressed. I am buying one for Christmas for my daughter; she had all hardwood and will love it.

    Bottom Line: Yes, I would recommend this to a friend


  • Love, love, love it!

    • By Lauren Darvill,
    • Whidbey Island, WA,
    • Nov 6, 2017
    • Verified Reviewer

    This is one of those inventions that you wonder "why hadn't someone invented this before now?" While there are no perfect vacuums or shampooers, in my opinion, this is close.

    I purchased it after reading reviews myself, for use on my tiled kitchen floor. I hated mopping because most mops don't have a scrubber on them, and also you have to constantly rinse the mop head and the floor. There is no interruption during mopping to clean and rinse.

    I just happened to test it the first time right after I had worked on a sewing project that left lots of tiny styrofoam pellets all over my floors and rugs. Many vacuums have a heat exhaust that blows out the side of the vacuum, but this does not so it sucked up all those tiny bits of styrofoam while cleaning rather than blowing them all over like a vacuum might do.

    I love that it uses different brush rollers. I use the one that has some stiff bristles in it for the kitchen floor since it often has dried food spills on it. I use the roller without bristles for my hardwood floors, and it does not scratch the floors. I was concerned about putting liquid cleaner on the real wood floors thinking the spray of cleaner would go into the spaces in between wood planks. However this appears to work not by shooting a spray out in front, but rather it sprays the roller to get the roller wet. Because it vacuums at the same time, there is very little liquid left on the floor, and unlike regular mopping, the floors dry very quickly because there is less liquid left on the floors as it vacuums most of it up.

    I have a little bit of difficulty pulling the plastic tab to remove the roller but other than that, I have no complaints. It's a great invention, and I hope it lasts for many many years because it is expensive for mostly being used as a replacement for a mop. Still, it's worth it.

    Bottom Line: Yes, I would recommend this to a friend


  • Opinion of CrossWave

    • By Sheri L Zerby,
    • Vanceboro, NC,
    • Oct 27, 2017
    • Verified Reviewer

    After my house was flooded from Hurricane Matthew all our floors except one bedroom was replaced with Laminate flooring (prior we have carpeting). When we moved back in and I would clean, I said to my husband after vacuuming and then mopping the floor, that I thought having laminate floors was to be easier.

    Well, long story short I saw the Bissell CrossWave at Lowe's and bought it. It has been the best investment. I love it. It saves me so much time, and my floors are always clean since it is so simple to get out and use. I have recommended it to several people.

    I just ordered a new filter, and the roller brush for the laminate/wood floors as my machine did not come with any extra brushes. I am thinking about getting one for both my daughter in laws for Christmas. Hoping they will be on sale before then.

    Some improvement suggestions would be a longer cord and some way for the floor to dry faster (maybe some kind of fan built in).

    Bottom Line: Yes, I would recommend this to a friend


  • Leaves dirty water on floor

    I love the concept. However, after second use, when I would turn it off, it would leave dirty water on the floor. I tried to suck it up again and the same thing happens. I keep cleaning all the parts, but it's still doing it. Not much water going in the dirty tank, not as much as I output. Very disappointed.

    Bottom Line: No, I would not recommend this to a friend


  • Great machine

    • By Doris Willey,
    • Jacksonville, FL,
    • Oct 11, 2017
    • Verified Reviewer

    I have an all tile house. This machine is awesome; easy to use and clean, as well as lightweight. I am very happy I bought it. Even the grout is much cleaner! I am glad I watched the demo on TV. I highly recommend it!

    Bottom Line: Yes, I would recommend this to a friend


  • CrossWave or Floor Finish Machine by Bissell - don't buy it!

    • By Anon A. Muss,
    • California,
    • Oct 10, 2017
    • Verified Reviewer

    I've purchased this machine brand new and was VERY disappointed with its performance. I have marble floors, and it couldn't perform the simplest cleanup job without leaving streaks. Terrible, and I'll be sending it back.

    Bottom Line: No, I would not recommend this to a friend


  • This machine is amazing

    This machine is amazing. There's nothing on the market that beats it. I would like to own at three. It does exactly what the commercial says it does. The only thing is the brush guard needs to be made more durable. I've broken two already just from hitting the baseboard. Other than that, it's the greatest. I will be buying another one soon.

    Bottom Line: Yes, I would recommend this to a friend


Showing 23-33 of 41

Write a Review for Bissell CrossWave!

Share your experience to help others discover great products!

Write a Review
Bissell CrossWave