Read 40 Bissell CrossWave Customer Reviews and Complaints (Page 4)

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Average Customer Rating: 3.2
Rating Snapshot:
5 star: 19 4 star: 0 3 star: 1 2 star: 8 1 star:  12
Bottom Line: 48% would recommend it to a friend
Showing 34-40 of 40
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  • 10 out 11 people found this review helpful

    CrossWave

    • Naples, FL,
    • Jun 22, 2017
    • Verified Reviewer

    For the cost of this machine, one would expect a better quality machine. My unit stopped turning the roller on the third use. I am waiting for a replacement machine now. I would prefer to get my money back. Customer service policies are another issue.

    The concept is nice (vacuum, wash/wipe and dry in one unit), but the performance, along with build quality, is lacking. A little dried food on the kitchen tile still requires manual elbow grease. Yes, I tried the combination brush and felt roller, with very hot water, which does help a bit. The machine is very noisy when running.

    I'm not sure if a strong steamer with a little elbow grease won't do a better job. A bit more work, but maybe a better result.

    Customer service - when I purchase something from Bed Bath & Beyond and there is a problem, they immediately replace it and may or may not ask you to return the defected item later. Bissell's policy is: we don't trust you, send us back the defective item, or disable it and cut the power cord off of the defective item, and when we receive that we'll send you a replacement. I should have bought it from Bed Bath & Beyond instead of from Bissell direct.

    Bottom Line: No, I would not recommend this to a friend

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  • 14 out 15 people found this review helpful
    Updated review

    After a month

    • Poughkeepsie, NY,
    • Jun 14, 2017
    • Verified Reviewer

    I have had the Bissell CrossWave a month now. I am amazed at the amount of dirt being removed from my floors. The house was built in 1989. I have hardwood Floors in most rooms, including the kitchen. The floors have been mopped and cleaned regularly (I thought). Each time I use the CrossWave, the cleaning solution, when extracted, is quite dirty. Nearly 30 years of use has resulted in ground in grime that is not readily apparent. I continue to be pleased with the fine job it is doing.

    Bottom Line: Yes, I would recommend this to a friend

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    • Previous review
    • May 24, 2017

    Cleaning is much easier, efficient and faster

    I purchased a CrossWave two weeks ago. My house is primarily hardwood floors and ceramic tiles. We have a "shoes off" policy to help keep the house clean. The floors always look clean. I tried it on the kitchen floor first. I was amazed at the amount of dirt and grit the CrossWave removed. The floors dry within minutes and feel clean. I have used it on a large braided rug with the same results. An added benefit is that I have a Jack Russell Terrier and a Boston Terrier (both are age 12), and the BT has been making mistakes in the house, but the CrossWave makes cleaning much less of a chore. A fantastic product.

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  • 11 out 11 people found this review helpful

    Yes!

    • Iowa,
    • May 8, 2017
    • Verified Reviewer

    I absolutely love my CrossWave! So much better than using a broom and mop! I have a dog and two cats and it never really seems like there's a lot of fur from them, but my CrossWave catches it all. I don't think it uses too much solution like some reviews state. I was able to clean my kitchen and dining room (both have large floor space) with not even one tank of solution.

    I am 100% happy with my purchase. In fact, I took it to a friend's house so she could try it out and she'll be buying one asap!

    Thank you Bissell!

    Bottom Line: Yes, I would recommend this to a friend

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  • 16 out 21 people found this review helpful

    Back order on CrossWave and cleaning solutions

    I ordered the Bissell CrossWave, the spot cleaner and cleaning solutions on March 2, 2017. I received the spot cleaner within a week but didn't receive the CrossWave or cleaning solutions. I waited a few days and checked my order status on the site. It showed everything shipped and was delivered.

    I called customer service, and they told me the CrossWave and solutions were on back order. It didn't state that on my order status nor did I receive an email or phone call about the delay. Bissell took my first payment, and I was told by customer service that 30 days from March 3rd my second payment would come out of my account. I told them it isn't right and I was never told about the back order and that they will have over $150 before I even get my full order. Customer service told me that sorry but there is nothing they could do about that.

    I am very disappointed with Bissell for not giving me notice about items being back ordered and taking money before products are received. This was my first order from them, and I will never order from them in the future.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    CrossWave does't work well as it shows on commercial

    • California,
    • Mar 15, 2017
    • Verified Reviewer

    It does vacuum up the mess, but it's too weak to suck up the dirty water. The more I use it; it gets worse. It leaves dirty water on the floor, and when I try to vacuum the dirty water away, more dirty water drops out of the vacuum. And the water bottle is not even empty yet; I barely used 1/4 of the water in the bottle.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 13 people found this review helpful

    Prayers answered!

    • Ohio,
    • Jan 18, 2017
    • Verified Reviewer

    I have a slate kitchen floor, and if you know anything about slate, you know it is very uneven with a lot of groves, being that it is a natural stone. I love the look of a slate floor, but it is hard to clean and keep clean. I have tried EVERYTHING, finally coming to terms that I just have to do it the good old fashion way, on my hands and knees, which with age becomes more difficult.

    I decided to buy myself the CrossWave for Christmas, and I have never spent money that was so well worth it! I went from washing my floor once a week on my hands and knees taking an hour (big floor area), to doing my floor two or three times a week taking only 10 minutes or so.

    I will never, never be without this product.

    I have done my area rugs, finished garage floor, bathrooms, and entryway. I love, love, love the CrossWave!

    Thank You Bissell!

    Bottom Line: Yes, I would recommend this to a friend

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  • 17 out 17 people found this review helpful

    I loved it!

    I have had over the years 2 Hoover Hard Surface cleaners, so I knew how to use it and what to expect. I really loved using my new Bissell. I read lot of review before buying so I knew up front the pro's and con's. One con that I read was the time it takes to clean the machine after use. It got my floor so clean it's worth the time it takes to clean it. I'm 66 years old and don't want to be on my hands and knees cleaning. I did use it on some of my laminate floors and it did a good job. I did take the extra time drying it. I'm very pleased with this product and I'm ready to throw away all those mops I have and hate. The floor looks clean and smells great. I think Bissell has a winner in the CrossWave.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 34-40 of 40

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