About Bissell Symphony

According to the company’s website, the Bissell Symphony’s specially constructed foot allows it to vacuum and steam mop at the same time, and to provide you with “superior hard floor cleaning in one easy step.” In addition, the Bissell Symphony is even capable of cleaning your carpets after removal of the Easy Release Mop Pad Tray.

The Symphony is manufactured by Bissell Homecare, Inc. based out of Walker, MI, which has been in business for nearly 140 years. The company holds a C- rating with the Better Business Bureau, based on 90 closed complaints, most of which appear to relate to defective products, warranty issues, and poor customer service. Regarding the Bissell Symphony specifically, online reviews appear to be overwhelmingly positive, though some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

How the Bissell Symphony Works

The Bissell Symphony is claimed to be an “all-in-one vacuum and steam mop” that provides you with a faster, more convenient way to “keep your floors barefoot clean.” The device is “ready to go in as little as 30 seconds,” and works using only water to clean and sanitize, which can help to avoid the use of harsh chemicals. When you’re ready to move on to carpet, the company claims you simply need to remove the Easy Release Mop Pad Tray.

Each Bissell Symphony includes the following:

  • The Bissell Symphony hard floor cleaner
  • Two (1 soft, 1 scrubby) Microfiber Mop Pads
  • Water cup

The Bissell Symphony’s Easy Touch Digital Controls give you three ways to clean: cyclonic vacuum, high steam, and low steam. Additional features include a five-way adjustable handle, Dry Tank Technology that keeps your dirt retention tank clean and dry, and Easy Release Mop Pad Tray.

Bissell Symphony Pricing

While the Bissell Symphony is also available from Walmart and HSN, if purchased directly through the manufacturer, it’s priced at four payments of $49.95, or one single payment of $199.80, plus S&H. Also, you’ll receive three free bonuses with your order:

  • 2 Microfiber Mop Pads with Microban antimicrobial protection.
  • BISSELL Steam Shot™ Hard Surface Cleaner.

In addition, you’ll have the option of adding two upgrades at checkout:

  • Performance Upgrade – Includes water filter and vacuum filter for an additional $5 per payment (total of $20).
  • Pet Hair Eraser Cordless Hand Vacuum – An additional one-time payment of $39.96.

All Bissell Symphony Vacuum and Steam Mops come with a 60-day risk-free guarantee, less shipping and handling charges. Keep in mind that you’ll also be responsible for S&H back to the manufacturer, which could be relatively expensive, considering that it’s measurements are 46.5 x 11.0 x 9.0, and that it weighs 7 pounds. On top of this, the appliance also comes with a three-year limited warranty against defects in workmanship.

If you need to process a return, simply call Bissell Customer Service at 800-237-7691 or via an online contact form.


  • Claims to be the only household appliance that allows you to vacuum and steam mop at the same time.
  • Claims to kill harmful bacteria.
  • Made by Bissell, a company that has been in business for nearly 140 years.
  • 60-refund policy and three-year warranty.


  • Some common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

Bottom Line:

Even though the Bissell Symphony appears to have an overwhelmingly positive online reputation, keep in mind that the most common complaints include poor vacuum performance, and that a slight learning curve is involved to become proficient with the machine.

Furthermore, while you may be able surface clean relatively quickly, in order to deep clean bacteria and other contaminants such as E. coli and salmonella, you’ll need to leave the steam mop in place for 15-20 seconds. And with a cleaning pad that only measures 11 inches, it may take you a while to deep clean all of your hard surface flooring.

Finally, the Bissell Symphony should only be used on sealed surfaces. This means that it should not be used on older wood floors that haven’t be recently refinished, or on bare, porous tile surfaces.

Read 30 Bissell Symphony Customer Reviews and Complaints

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Average Customer Rating: 2.4
Rating Snapshot:
5 star: 9 4 star: 0 3 star: 0 2 star: 6 1 star:  15
Bottom Line: 33% would recommend it to a friend
Showing 1-11 of 30
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  • Sigh of relief

    The Bissel Symphony Vacuum and Steam Mop has rocked my tile floor world!

    I have over 2,000 sq ft of a mostly white tile floor, and two cats (one of which is long haired). It used to take between 4 to 6 hours (from start to finish) to vacuum and "mop" my floor using a competitor's Floor "Buddy". I used this today, and in less than 1 and a 1/2 hours, learning curve included, it moped and vacuumed my floor to a glorious clean. I used to cry with dread thinking about cleaning my floors. I was even looking at selling my home and buying a small condo. I know it sounds like I'm a sales rep, but I'm not. I'm just that happy!

    I found the vacuum feature to work well. The only learning curve was getting used to the vacuum pushing forward over a new area and the mop pulling straight back to avoid wetting the surface before the vacuum had a chance to suck up the yuck. Other than that, easy peasy!

    Bottom Line: Yes, I would recommend this to a friend

  • Still in the box unopened!

    There are only two positive reviews out of 20 or whatever. Almost all of them say the vacuum stops working soon, and it starts leaking.

    Mine has been sitting in the box unopened yet for two years, but that doesn't matter if I want my money back. I want to directly hear what Bissell has to say because I've got five gallons of distilled water sitting in the closet with the Symphony. They told me that regular tap water could ruin the machine and I have a feeling that's what these people might have done.

    I want Bissell to guarantee that if the vacuum starts losing power before two years from the time I open the box and send them the information for the 2-year warranty and rewards points, I can get my money back then, not from when I purchased it. If they don't, I'm not going to open it, and I want my refund.

    Bottom Line: No, I would not recommend this to a friend

  • Very disappointed

    • By Deb L,
    • Lexington, KY,
    • Aug 21, 2016
    • Verified Reviewer

    I purchased this 4 months ago. At first it worked great, but then the steam stopped. I took it to be serviced since it was still under warranty and they had to replace the pump. Just got it back last week, and now the steam is not as good as it first was, and after using and sitting on the floor all the water leaked out from somewhere and was all over the floor.

    I would definitely not recommend this product. Use Sharp, best steam in the world.

    Bottom Line: No, I would not recommend this to a friend

  • Bissell Symphony

    Got my Bissell Symphony in February of 2016 and by March it started to leak from the power cord. Called the company and they sent me a new one. Had the new one for about a month and it started to do the same thing. Not happy with this product.

    Bottom Line: No, I would not recommend this to a friend

  • Nope!

    • By B,
    • Sierra Vista, AZ,
    • Apr 15, 2016
    • Verified Reviewer

    The machine worked well for a few uses. However, after three months the machine stopped steaming and would just drip water. I checked everything like Bissell suggested but it still will not steam. This product was a gift so I do not have the receipt to return.

    Bottom Line: No, I would not recommend this to a friend

  • Leaks

    • By Lori,
    • San Antonio, TX,
    • Feb 20, 2016
    • Verified Reviewer

    What a disappointment! I want to love this machine, but it just leaves such a mess. I used it right out of the box yesterday, and was so excited, even though I did notice that there was not much steam. My husband came home, and I was so excited and told him to try it out. He lifted it up, and water just spewed out of it. We checked all the attachments, and tried using it again, but after each use there was just a puddle of water on the floor. So,so sad! I am taking it back to Target today, and so back to the good ole broom and mop we go. Sigh.

    Bottom Line: No, I would not recommend this to a friend

  • Symphony 1132

    • By Frances Sharp,
    • North Fort Myers, FL,
    • Feb 6, 2016
    • Verified Reviewer

    I absolutely loved this machine, until it stopped steaming. I couldn't believe it because it was only 8 months old, and looked brand new, since I cleaned every part after each use. Customer service went through all the troubleshooting steps with me, and after I explained I had done all that twice already, they told me to cut the cord and FedEx it back to them, so they would send me a reconditioned machine. I asked about the warranty, and was told I would have the remaining time of the original machine. I got the replacement today, obviously it had been used and scuffed up, but with a 90 day warranty. It was remanufactured in Mexico, which is apparently where their customer service is based at, because I had told the representative repeatedly that I couldn't understand her.

    The only good thing is, as expensive as it was, it's still cheaper than hiring someone to clean your floors. They charge about $100 for cleaning where I live.

    Bottom Line: No, I would not recommend this to a friend

  • Steamer failed after 5 months

    Steamer failed after 5 months. I only used distilled water. Out $200.

    Bottom Line: No, I would not recommend this to a friend

  • Bought a Symphony 6 months ago, quit working, out $160.

    • By Jeff Wilkey,
    • Zephyrhills FL,
    • Nov 8, 2015

    I would not recommend this to anyone. I've had it for 6 months, paid 160.00 for it and now the steam part doesn't work any more. What a piece of...

    Bottom Line: No, I would not recommend this to a friend

  • Steam stopped working

    • By Ahmed,
    • Canada,
    • Oct 6, 2015

    Guess I can't say I wasn't warned.

    Like many others, the steamer on my vacuum stopped working after 5 months. It's basically a subpar vacuum cleaner at this point (yes, the vacuum part of this thing has never been that good). I used tap water for the steamer, but there's nothing in the instructions that suggests that this alone would cause it to die after 6 months.

    Bissell normally puts out decent quality mops/vacuums, but this is not one of them.

    Back to Swiffer I guess.

    Bottom Line: No, I would not recommend this to a friend

  • Unbelievable. 5 plus stars.

    • By Deb ferretti,
    • Westchester, NY,
    • Aug 8, 2015

    This the most amazing cleaning product I own. Love it. Wish I had one years ago. Bissell has done it again.

    Bottom Line: Yes, I would recommend this to a friend

Showing 1-11 of 30

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