Bissell Symphony Reviews

It's a SCAM. I used it once and it put permanent scratches on hard wood floors.

As most are saying, this symphony is made to last for three months just enough to finish the warranty. The first two months it runs great and then it is a piece of junk... As a vacuum it doesn't pick up a thing and then as a steamer, it will start getting bad after 4 months.

My 13 year old saved all year to buy this for her mom and they scammed her and me although I have warned my baby not to buy it...

Please don't make my mistake, they are lying to you and they will never return it if one day passes after three months. Contact me if you don't believe this and I will send you videos.

I'm so disappointed. I thought this would be a great product. I used the Symphony about 12 times in the 3 months I've had it and the steam function no longer works. I sent an email to customer service and they sent me a checklist to run through & the number for customer service if the checklist did not correct the problem. Well it didn't! I called customer service & they made me run through the exact checklist again. It's still not working, no clicking, no steam. They wanted to send me a new filter (my unit has a dummy filter that is working just fine. water runs thought it) & wait the 5-7 days for it to be delivered before they will address anything else. Ridiculous!

I told them I was going to file a dispute with my credit card company. That got some attention. Now they want me to cut the cord off the machine & mail them the cord, once they receive the cord they will send me a new machine. I guess I'll be waiting another 2-3 weeks to get the new machine. I unfortunately did recommend this product to a friend, who bought it. Now I'm so sorry I did...

So disappointed as well. I bragged about it. Today the steam just stopped. I was using it everyday. I am going to utilize all the tactics shared on this review site and get a refund or new machine.

I have had this machine for less than 3 months and I know that when I purchased this item it came with a 90 day warranty but miraculously after 2 months the steam stopped working and I called customer service they refuse to refund my money-back and told me that it was a 60 day warranty. I went over everything with the representative before I purchased it and he assured me of the 90 day money-back warranty. They want me to cut the cord and send it in and once they received the cord they will replace the unit. I preferred a refund and then purchase it from a local retailer like (WALMART) who stands by their products! If anyone have the commercial where it says 90 day warranty please send it to me or point me to the site where I can locate it? Thank you and I hope this review was helpful.

I ordered the Symphony and accessories as well as a handheld vacuum which were a housewarming gift for my daughter. The items never arrived. The company refuses to resend or refund in time for the party. The agent and supervisor had such thick accents as to be very difficult to understand, but they are able to repeat "forward to corporate" about 20 times (which helps no one). Avoid this product and these people unless you enjoy aggravation.

There are three models of the Bissell Symphony. 1132 at Walmart, 11322 at Lowes and 1132P at Kohl's.

Called Bissell and they told me they were all three the same machine. They are not. The one at Lowes has what's called a steam boost kit where you can also use disposable pads. I took the Lowes one back and got the Walmart one because I wanted the red since they were supposedly the same. The red is not compatible with the disposable stem body technology. I called Bissell back and this time they told me the steam boost kit came with the blue and green only. Ha. Well don't think the blue does? Don't really know but it is not advertised that way. It is advertised with some sort of air freshening disk. Anyways now thanks to Bissell I have to take the red one back and get the one I had to begin with.

Haven't used it yet. To be continued...

Like so many people here, the unit stopped working on me after four months. This is clearly a faulty product. $200 gone and if this isn't a scam then I don't know what to call it.

Bissell Symphony quit working after about 8 uses!

I bought this through an infomercial. I asked if it works on laminated floors and was assured it would. I received product and in the instructions it states that it is not recommended for non-sealed floors (laminated). I sent it back immediately. Two weeks pass and no communication. Three weeks later instead of giving me a credit, my account that I originally charged it on, started to dwindle. $233.00, then two days later another $266 withdrawn! I called and the heavy accented Chinese lady was not helping me at all. So I ask for a Supervisor. Nope, the Chinese lady is back telling me to prove it with bank statement! Really? I am out $266 until they open the office on Monday. Idon't recommend buying this product online.

I would not recommend this to anyone. I've had it for 6 months, paid 160.00 for it and now the steam part doesn't work any more. What a piece of...