About Bookit.com

Now that summertime has arrived, if you’re searching for some of the best travel deals online, BookIt.com might be just what you’re looking for. This web-based company claims to feature deeply discounted flights, hotels, cruises, packages, and more and to have “perfected the art of online travel.”

With this in mind, is BookIt.com deserving of your hard-earned money? Let’s sift through the facts and see what we dig up.

How Bookit.com Works

By providing deeply discounted travel deals for flights, hotels, cruises, packages, car rentals, and activities and services, BookIt.com claims to be the perfect online destination to plan and book your travel. In fact, BookIt.com claims to use FROM™ (Fast-Relevant-Origin-Method) Pricing Technology to condense a great deal of highly-relevant data into just five seconds of search time, and to provide the best, most user-friendly web interface and fantastic guest service.

Like most travel deals sites like CheapCaribbean and Vacations to Go, you’ll begin your BookIt.com search by choosing what kind of deal you’re looking for, and entering your departure and arrival cities, dates, the number of rooms you’ll need, and the number of adults and children in attendance. You can also specify what types of travel deals you’re interested in, such as flights, hotels, and rental cars, or any combination thereof. Alternately, you can be redirected to travel deals for popular destinations and themes (e.g. all-inclusive, luxury, family, and many others).

After pressing the Search button, your results will be displayed per-package, and will include flight details (e.g. dates, carrier, departure and arrival times), hotel information, Guest ratings, amenities, and per-person price. If you find a package you’re interested in, simply click the More Info button, at which point you’ll be able to view details such as hotel descriptions, photos, maps, TripAdvisor ratings, and more.

If you decide to purchase a package on BookIt.com, you’ll need to press the Select button. On the following page, you’ll be given the opportunity to upgrade your flight (if available) and add activities or services specific to your destination, such as guided tours, museum passes, and other unique experiences. Afterward, you can then add guest information, purchase travel insurance, and enter your payment information.

If you’d prefer to book your travel deals on the go, BookIt.com also offers iDevice and Android mobile apps.

BookIt.com Pricing & Refund Policy

BookIt.com basically acts as a travel agent, and takes a commission from the service provider (e.g. airline, hotel, rental car company, etc.) for each sale they make. As such, the company’s services are completely free to use as a consumer.

If you’re looking to save a little extra money, you can enter your email address to become a BookIt.com member, which claims to provide access to coupon codes valued anywhere from $15 to $50. However, if you scroll down to the bottom of the BookIt home page, you can find many coupon codes available under the Coupon Codes link.

BookIt.com claims to match any price advertised through another travel website, but only within 24 hours of making your reservation. Once you’re ready to purchase your vacation, the website accepts all major credit cards and PayPal, as well as their own PayDelay service that allows you to split the total cost of your deal into 2 equal payments.

According to the company’s Terms of Use, all services provided by BookIt.com are non-refundable.

What Do Other Consumers Have to Say About BookIt.com?

BookIt.com is based out of Panama City Beach, FL, and was founded in 2000 by Bud Finlaw. The company has a B+ rating with the Better Business Bureau, based on more than 450 closed complaints over the past three years. Most of these appear to reference poor customer service, difficulty obtaining refunds, website errors (prices displaying incorrectly, pictures displayed not of actual hotel rooms, etc.), and bad travel experiences (hotel was overbooked upon arrival, ground transportation failed to show, etc.).

Outside of the BBB, customer sentiment appears to be quite negative, with the most common complaints citing very poor customer support (more about this in the following section).

What’s the Bottom Line About BookIt.com?

Even though BookIt.com claims to offer deeply discounted travel deals and outstanding customer service, is this really the case?

At its most basic, it appears the biggest benefit associated with BookIt.com is their ability to feature good deals. In fact, even among the numerous complaints we read, many customers specifically found lower prices than advertised through many of the heavy hitters in the industry, including Expedia and Travelocity.

However, the biggest complaint we found during our research overwhelmingly referenced poor customer service. Based on these reviews, it would appear that customer support staff are very disinterested in helping Guests solve their problems, and are often rude and keep you on hold for extended periods of time (>30 minutes), which are disconnected without warning and without callbacks.

Also, it’s important to keep in mind that like other travel websites we’ve reviewed, BookIt.com is not responsible for errors on their website. Also, unlike a traditional travel agency, remember that if something happens outside of BookIt.com’s control, such as a flight being delayed due to weather, a hotel being overbooked, etc., you’re often on your own to figure how to make it work. And even when something is under the control of BookIt, such as changing flight details, customers often find little help through support.

Bottom line: If you’re willing to roll the dice and hope nothing goes wrong (whether caused directly by BookIt.com or by a third party service), you might find that the company provides very low prices on travel deals to most global destinations.

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77 Consumer Reviews for Bookit.com

Average Consumer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 1 3 star: 0 2 star: 2 1 star:  74
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 77
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  • 1 out 1 people found this review helpful

    Bad experience

    • May 31, 2018
    • Verified Reviewer

    I've tried this twice and faced the same issue again and again. The customer support won't give help. I've pushed mails to higher authorities as well, but no results. Just a confirmation that your email is received and we will get back to you.

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 5 people found this review helpful

    Bookit.com poor service, left stranded at airport and resort

    • Jamaica,
    • Apr 23, 2018
    • Verified Reviewer

    I booked a 5-day vacation package online with Bookit.com flights and hotel, the person I spoke with when booking the vacation was very nice, however, when we arrived at the airport there was no transportation arranged to the resort. My group had to find our own way and take the risk of being robbed by hiring a random taxi. Very nerve racking, to say the least, as we had all of our luggage and spending money on us.

    Upon the end of our stay, we called Bookit.com to follow up on our transportation to the airport and the first person we spoke with emailed us a link to our ground transportation vouchers, but the link was broken. We called back and spoke to another agent, and she advised us that the ground transportation to the resort was an added feature. This was very surprising as we were told that ground transportation to the hotel was included when we booked the vacation package. We asked to be transferred to a supervisor, and when we spoke to the supervisor, coincidently he could not find our Booking ID, email or names in the system and gave us a phone number to call that was disconnected. When we tried to call the supervisor back, the answering machine advised that they are not accepting calls from our number and our number is blocked.

    BookIt.com service is terrible, and we will never use the service again as they have no consideration for travelers' well being and will say anything to get the sale, but god forbid you to run into any issues and try to contact Bookit.com, they will block your number and leave you to die on your vacation. This is my truthful experience with Bookit.com. Take heed.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Deceptive and misleading

    • Washington DC,
    • Mar 23, 2018
    • Verified Reviewer

    I will never use Bookit.com again. I booked with them last night and found a better price. They would not honor their price guarantee when I found a better price at the hotel's website.

    When I tried to cancel, they said the hotel is non-refundable. So a $5k trip is non-refundable. And it says this in the very, tiny, small print. This should be prominent and in bold so that others do not get misled this way.

    Talking to their customer service was painful. They would not do anything to remedy the situation. Basically, it's your fault, and we are keeping your money. I literally contacted them an hour after booking. I've learned a valuable lesson. Please learn from my mistake and do not use this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 4 people found this review helpful

    Lack of information

    • Coronation, Alberta, Canada,
    • Feb 23, 2018
    • Verified Reviewer

    We just took a trip to Puerto Vallarta. We filled out the Custom Declaration Forms. In previous years, we never had to have these with passport and boarding passes. Well, guess what? We wish we had known about it. The flight attendant wouldn’t let us board. By the time went to the immigration office, the bank to exchange USD to Pesos for another form, the plane left. The cost for two tickets was $2200 Canadian.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Not the best price and doesn't price match

    I will never use Bookit.com again. Their website is flooded with banners saying this is only going last 24 hours and you're getting 60% off, however, I did not get the best deal, and they refused to price match in the day in age where everyone price matches. I now know that I likely do not have the best price while using Bookit.com. I advise everyone before booking anything with Bookit.com, especially for Caribbean vacations, to check cheapcarribean.com instead. Do not use Bookit.com.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Avoid this company!

    Do NOT book with Bookit.com! They will lie about services and prices to get your booking. They will tell you it is in your confirmation, and when you call to say it isn't, they will say they never said it. They will say management will follow up in three to five business days and they will not. Book with a reputable company. I hate myself for being so stupid. They have the best prices because they are lying. The call center is in Jamaica, with no accountability.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Help lines

    I tried to purchase a trip to Cancun with Bookit. We made one simple error so we thought we'd call and straighten that out real quick. Ha, no chance of that. After hours and hours of staying on hold and listening to background conversations, we had to hang up. We had to cancel payment via our credit card company. Stay far away from this group. Find out for yourself, call them.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 2 people found this review helpful

    They will rip you off.

    If you have issues, customer service would not resolve the issues and give you no considerations. They are based in the Caribbean and expanded to Florida affiliating with local Spanish hotels in the Caribbean aiming to cash in American travelers and our dollars.

    They love American dollars but do not want to learn the way of life on how Americans are doing business.

    This company's customer service representatives speak broken English. You will be very disappointed.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Scammers

    • Woodbridge, NJ,
    • Dec 31, 2017
    • Verified Reviewer

    I have been booking with them for years and never had issues. I always pre-pay for flights and hotels 6-7 months in advance. This year they canceled my vacation package without my authorization and refunded half of the money. Now I can't keep my reservations, and to rebook it they are charging me $900.00, and losing me as a customer for sure! The worst customer service ever. I've been on the phone with them all day and they are not willing to help and resolve the situation whatsoever. BEWARE!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    You will pay more!

    My first time using this site to book a vacation. After booking it, I just so happened to go the Apple Vacations site and I could have saved myself $500.00 if I had booked through their website. It was the same fight, same airlines, etc.

    I called customer service, not to cancel but to see if they could at least give me an upgrade for our room. They did absolutely nothing. I could have stayed VIP for the price we are paying booking through this site.

    I WOULD NOT RECOMMEND booking through this site. And this was advertised as something special. Not true.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    Never ever again!

    • Vancouver, British Columbia, Canada,
    • Oct 25, 2017
    • Verified Reviewer

    Please do not use these guys to book your vacation. They basically stole money from me.

    I had booked a hotel in Mexico with them and had received an email stating the dates and times of the booking, plus the price I had paid. I then noticed that another site had the same hotel at a $200 discount to what I had just paid. I recontacted Bookit.com to see if there was anything they could do. I was told that they would not match the price exactly but would give me a special members discount of $160, which would be credited back. I felt this was a good solution.

    I then received an email saying my reservation was canceled. I phoned back again to query this and was told that a new reservation was coming my way. The only problem was that I had booked for January, and the new dates were in July. I told them this was wrong, and they explained the only way I could get back my $160 that was promised was to travel in July. No matter how many times I tried to explain that, we had no intention of traveling in July, they refused to believe that the discount was for my original January booking.

    They then wanted $350 more to re-book me onto my original date. When I refused to pay, they canceled my reservation, and charged me another $50 cancellation fee, even though I had never canceled the original reservation. Over the course of the next day, I was hung up on, placed on hold for 45 minutes, and laughed at. No help at all. Now I do not have a reservation and am out $50 US.

    On top off that they still have not refunded any money at all to my credit card. I now have had to involve the bank.

    Worst travel experience I have ever had. I also tried leaving messages with executives of the company, but of course, no one ever phoned back. Beware!

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 77

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