About Bookit.com

Now that summertime has arrived, if you’re searching for some of the best travel deals online, BookIt.com might be just what you’re looking for. This web-based company claims to feature deeply discounted flights, hotels, cruises, packages, and more and to have “perfected the art of online travel.”

With this in mind, is BookIt.com deserving of your hard-earned money? Let’s sift through the facts and see what we dig up.

How Bookit.com Works

By providing deeply discounted travel deals for flights, hotels, cruises, packages, car rentals, and activities and services, BookIt.com claims to be the perfect online destination to plan and book your travel. In fact, BookIt.com claims to use FROM™ (Fast-Relevant-Origin-Method) Pricing Technology to condense a great deal of highly-relevant data into just five seconds of search time, and to provide the best, most user-friendly web interface and fantastic guest service.

Like most travel deals sites like CheapCaribbean and Vacations to Go, you’ll begin your BookIt.com search by choosing what kind of deal you’re looking for, and entering your departure and arrival cities, dates, the number of rooms you’ll need, and the number of adults and children in attendance. You can also specify what types of travel deals you’re interested in, such as flights, hotels, and rental cars, or any combination thereof. Alternately, you can be redirected to travel deals for popular destinations and themes (e.g. all-inclusive, luxury, family, and many others).

After pressing the Search button, your results will be displayed per-package, and will include flight details (e.g. dates, carrier, departure and arrival times), hotel information, Guest ratings, amenities, and per-person price. If you find a package you’re interested in, simply click the More Info button, at which point you’ll be able to view details such as hotel descriptions, photos, maps, TripAdvisor ratings, and more.

If you decide to purchase a package on BookIt.com, you’ll need to press the Select button. On the following page, you’ll be given the opportunity to upgrade your flight (if available) and add activities or services specific to your destination, such as guided tours, museum passes, and other unique experiences. Afterward, you can then add guest information, purchase travel insurance, and enter your payment information.

If you’d prefer to book your travel deals on the go, BookIt.com also offers iDevice and Android mobile apps.

BookIt.com Pricing & Refund Policy

BookIt.com basically acts as a travel agent, and takes a commission from the service provider (e.g. airline, hotel, rental car company, etc.) for each sale they make. As such, the company’s services are completely free to use as a consumer.

If you’re looking to save a little extra money, you can enter your email address to become a BookIt.com member, which claims to provide access to coupon codes valued anywhere from $15 to $50. However, if you scroll down to the bottom of the BookIt home page, you can find many coupon codes available under the Coupon Codes link.

BookIt.com claims to match any price advertised through another travel website, but only within 24 hours of making your reservation. Once you’re ready to purchase your vacation, the website accepts all major credit cards and PayPal, as well as their own PayDelay service that allows you to split the total cost of your deal into 2 equal payments.

According to the company’s Terms of Use, all services provided by BookIt.com are non-refundable.

What Do Other Consumers Have to Say About BookIt.com?

BookIt.com is based out of Panama City Beach, FL, and was founded in 2000 by Bud Finlaw. The company has a B+ rating with the Better Business Bureau, based on more than 450 closed complaints over the past three years. Most of these appear to reference poor customer service, difficulty obtaining refunds, website errors (prices displaying incorrectly, pictures displayed not of actual hotel rooms, etc.), and bad travel experiences (hotel was overbooked upon arrival, ground transportation failed to show, etc.).

Outside of the BBB, customer sentiment appears to be quite negative, with the most common complaints citing very poor customer support (more about this in the following section).

What’s the Bottom Line About BookIt.com?

Even though BookIt.com claims to offer deeply discounted travel deals and outstanding customer service, is this really the case?

At its most basic, it appears the biggest benefit associated with BookIt.com is their ability to feature good deals. In fact, even among the numerous complaints we read, many customers specifically found lower prices than advertised through many of the heavy hitters in the industry, including Expedia and Travelocity.

However, the biggest complaint we found during our research overwhelmingly referenced poor customer service. Based on these reviews, it would appear that customer support staff are very disinterested in helping Guests solve their problems, and are often rude and keep you on hold for extended periods of time (>30 minutes), which are disconnected without warning and without callbacks.

Also, it’s important to keep in mind that like other travel websites we’ve reviewed, BookIt.com is not responsible for errors on their website. Also, unlike a traditional travel agency, remember that if something happens outside of BookIt.com’s control, such as a flight being delayed due to weather, a hotel being overbooked, etc., you’re often on your own to figure how to make it work. And even when something is under the control of BookIt, such as changing flight details, customers often find little help through support.

Bottom line: If you’re willing to roll the dice and hope nothing goes wrong (whether caused directly by BookIt.com or by a third party service), you might find that the company provides very low prices on travel deals to most global destinations.

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66 Customer Reviews for Bookit.com

Average Customer Rating: 1.1
Rating Snapshot:
5 star: 0 4 star: 1 3 star: 0 2 star: 1 1 star:  64
Bottom Line: 3% would recommend it to a friend
Showing 1-11 of 66
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  • Bad review

    • Ohio,
    • Oct 7, 2017
    • Verified Reviewer

    Once you book with Bookit and they have your money, there's nothing they will or can do if you get someone on the phone at all. I will NEVER use Bookit again. They changed fight without asking.

    Bottom Line: No, I would not recommend this to a friend

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  • Bookit.com is horrible!

    I wish I had seen these reviews before booking a trip through Bookit.com. Please believe that they are all accurate!

    We booked a trip to Punta Cana, and Hurricane Maria was to hit while we were there. The Bookit.com rep working at the hotel was of no assistance when I found flights out to get us home before the storm. We had to pay transfer fees out of pocket although I had prepaid for them with our trip.

    We also paid for travel insurance through Travel Guard through Bookit, and one of the things it stated was covered was inclement weather. But when I submitted a claim for the three days where we were confined to our rooms because of Hurricane Maria, I was told it's not covered under the insurance.

    Please save your money and don't buy the travel insurance either; it's a joke. So we paid premiums for a policy that we can't even use, which makes no sense! I will definitely choose a more reputable place next time and be sure to check the BBB and reviews before booking with anyone again. Our first trip ever out of the country and it was not a great experience!

    Bottom Line: No, I would not recommend this to a friend

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  • Horrible customer service

    • Rapid City, SD,
    • Sep 28, 2017
    • Verified Reviewer

    I have used Bookit.com on multiple trips. During my most recent trip, the company booked a nonexistant flight for my entire family. They changed our itinerary to have us leaving before we ever arrived. Why would a company called "Bookit" not have a clue how to book a flight? I'll never know.

    I have tried for hours and hours to reach their customer service, and you will surely be on hold for eternity. I submitted my concerns via the "site feedback" option on their website. I finally got a call back, and they said I should have called. Well, I sure tried, but they never answer. This is a trap. They are doing nothing for me. My only mistake was using Bookit.com and for that I have paid dearly.

    Do not use this site. You will greatly regret it!

    Bottom Line: No, I would not recommend this to a friend

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  • Don't use them.

    • Abbotsford, British Columbia, Canada,
    • Sep 26, 2017
    • Verified Reviewer

    My flights got canceled due to Hurricane Maria two days before the flight, and I wasn't called. I arrived at the airport and found out flights were canceled. I called Bookit to ask why I wasn't notified and they claimed to have just found out by me telling them that the flights were canceled. I asked the WestJet manager standing beside me if they had notified Bookit and was told yes, 36 hours earlier.

    Bookit then refused to answer my questions. They just said that I would be in penalty if I canceled my trip and would have to pay the cancellation fees. I was told I would only see $458.00 on the hotel and refused to tell me whether I would see a refund for the air and transfer. I couldn't believe it. If they had called me when they were informed by WestJet that my flights were canceled and my travel was impossible then I would have canceled then. That would have created a refund of almost $1600.

    Bookit.com delayed calling and profited on other people's losses after they failed to do their job. A simple phone call would have saved me $1600.00.

    Bottom Line: No, I would not recommend this to a friend

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  • Rip off company

    Do not use Bookit.com; they are the biggest scam. We booked a trip to Cabo, and when the hurricane hit we canceled, but they never refunded our money. They are a disgrace to the American people. They also have a D- from BBB, and I'm out $2300.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Partial refund and no help from customer service

    I should have checked with the BBB before using this service. They have a D- rating, it might be an F now after I contacted them.

    My wife and I booked our flights and resort through Bookit. On the day of our flight we were notified by Spirit that our flight was canceled due to Hurricane Harvey, and I immediately emailed Bookit to cancel the resort. I received a confirmation from them by email. Their cancellation policy received by us at the time of booking is fictitious. They keep $560.00 of our money when giving us a credit on our credit card.

    I have called their phone numbers several times. You will be put on hold for a very long time. You will be talking to people in Jamaica. If you ask a question, you will go back on hold again for a very long time. The end result is no help. They will not let you talk to anybody at their headquarters in Florida. This is a scam. After the Harvey flood, I cannot believe we have to deal with these people. Do not book with them.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    $3,800.00 spent, hurricane coming, 4 hours on hold and lies

    As a Texas resident, I've already had one hurricane experience this month. I was headed to the Bahamas this Sunday, but there is a hurricane headed there. I just wanted to use my flight money to go somewhere else, and will use my hotel credits for next trip.

    I've been on hold and lied to yesterday for over an hour. Today it has been four hours. They answer the new reservation line and claim they are putting you on the "Airline Change Line." They have $3800 of my money, and I am falling on deaf ears. I never get time off. My wife is devastated!

    If I get any help getting someone to assist me I will be happy to remove this review. Right now I feel I am being scammed.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Bookit.com has terrible customer service!

    Me and my girlfriend have called Bookit.com six times for them to figure out our trip. It went from being a direct flight to Cancun to three flights as soon as we paid for it, and we had a lay over for six hours, so instead of us being able to get the ten days we paid for, it went to being an eight-day trip!

    Six times we have called. We were on the phone with them for at least one hour to two hours for each call, and at the end of every call, they said they would send us an email with the information on us being able to get our two days back, and we never did get a response.

    Terrible terrible costumer service. If you ever need anything that doesn't envolve costumer service to be making commission, don't even bother. My girlfriend and I are still on the trip and haven't been even enjoying the trip because of how angry of we are with the awful costumer service and how our trip got all turned around and different than what they promised us.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Bookit.com hidden fees

    • San Diego, CA,
    • Aug 23, 2017
    • Verified Reviewer

    Beware of hidden fees from Bookit.com. I booked a trip to Orlando, FL and I was not told upfront about fees for the resort, even though it said all fees and taxes were included. Also, the airfare stated that all taxes and fees were included, however, when I tried to book our seat assignments (we had four flights as it wasn't a direct flight either way) there were no two seats together, and I was traveling with my minor child. The only seats you could choose together were at an extra cost of $19 to $75 for each flight.

    When I called Bookit.com, I was treated with rude customer service! I will not be using Bookit.com again. I will continue to use Travelzoo instead!

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 2 people found this review helpful

    Sucks

    We booked our trip with Bookit.com and then regretted it.

    First, they had put our seats (a family of three which has a 6-year-old) in three different seats on the plane. We had to ask other people if they would mind changing seats with us. The person on the phone who helped us told us nothing about having different seats, knowing we have a child who will be coming on the trip.

    Secondly, we were told the car rental will be right outside the terminal, but not only was it not outside the terminal but we had to take a 20-minute shuttle ride to it. On top of that, we did not know which shuttle we are taking, as there were different ones for different rentals. We stood outside with our luggage at hand and a tired 6-year-old, calling Bookit.com to find out which company our car rental will be from. No info provided in the email at all. A lady next to us was also told that the car rental is outside the terminal, clearly Bookit.com is making things sound convenient, but actually causing real inconvenience.

    Because of this entire long procedure, our plans were moved to a different day, causing our whole day planned to be ruined. On top of that, we were told nothing about a children's car seat, whether to bring our own booster car seat or that we will need to pay an additional daily fee for using their car seat. Also, apparently our car was already chosen for us, without ever asking us what type of vehicle we prefer.

    And because we booked with a "third" NO WHEREparty, our hotel did not include anything, no breakfast no lunch nothing. Every time we called Bookit.com to complain, we were put on hold for 20 minutes and hung up on. We spend six hours in total of our vacation on holds and hang ups only NOWHERE with them, but offering $25 and then $50 off our next trip with them, (like that would ever happen!). The worst place to book with, and I don't recommend it to my enemy!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    All-inclusive is non-inclusive

    • San Francisco, CA,
    • Jul 27, 2017
    • Verified Reviewer

    I book a trip for my three college students children for an all-inclusive. I would just send my kids with a budget since all it's all-inclusive. I even check how much will be the deposit with the hotel, and a Bookit agent told me that all was taken care of. My children arrive to Mexico and had to use their money for the deposit, and it's non-inclusive.

    I call and the manager told me to call tomorrow, which means no food and no drinks.

    Thanks for a vacation from hell Bookit. My first and last time booking with them.

    Bottom Line: No, I would not recommend this to a friend

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