Read 15 Cancer Treatment Centers of America Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 2.0
Rating Snapshot:
5 star: 3 4 star: 1 3 star: 0 2 star: 0 1 star:  11
Bottom Line: 27% would recommend it to a friend
Showing 12-15 of 15
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  • My experience

    • By Laurie S.,
    • South Dakota,
    • May 1, 2019
    • Verified Reviewer

    I was accepted by CTCA of Oklahoma with adenoid cystic carcinoma. Initially on our first visit, my daughter and I thought they were wonderful. The plan was for radical surgery and 33 radiation treatments, since this type of cancer does not respond to chemotherapy. I had my surgery in January 2019, which left the left side of my face paralyzed since the nerve in my face for muscle movement was full of cancer.

    During recovery, it became evident that there was an infection in my neck region. My sister took me to their emergency clinic twice. The first time I was given 2 injections of antibiotics and a sample was taken to determine what type of infection I was dealing with. After several days it was evident the injections did not work. My sister took me to their ER once again. The nurse took a cell phone photo of my neck and ear to the surgeon who said the swelling was normal. Long story short, I was sent home with a raging infection with massive amounts of crap draining out of my ear canal.

    Two weeks later I get a phone call that yes, it was a nasty infection and it took so long to find out because they have to send out labs to another facility. I call BS on that response! Then I fly back out to have reconstructive surgery, do pre-op, and prepare for surgery in the morning. I get a phone call from my surgeon that my insurance refused to pay for it, considering it cosmetic. So, he did not get pre-approval until the day of surgery? He said he would appeal. His appeal was sending the same paperwork he initially sent...nice!

    I think the worst thing was, they waited to check my teeth when I flew out for 6 weeks of radiation. Before they fit me with a mask, they found out I had some teeth that needed attention. So, I was sent home once again. I was later to find out that the normal protocol was to check teeth as soon as a treatment plan was made. While getting my teeth fixed, I received a call from CTCA that my insurance had been dropped due to a new company folding I was working for. I was told that I was no longer a patient with them and best of luck. I literally begged them and the woman rudely told me I was done with them.

    I recently went to Mayo clinic to find out that all their "3 stooges" moves had cost me any chance of remission. Radiation needed to be done within 6 weeks of surgery or it was pointless.

    I would not recommend CTCA to anyone! If I would have gone with my gut, I may have had the chance to live 10 more years. I am now receiving palliative care and planning my funeral. They are disorganized and greedy. The only thing going for them is their marketing commercials. Don't fall for them like I did! It may cost you your life!

    Bottom Line: No, I would not recommend this to a friend

  • Sorry I didn’t do more research before suggesting my husband going there

    • By Carla M.,
    • Zion, IL,
    • Nov 15, 2019
    • Verified Reviewer

    My husband was diagnosed with stage IV kidney cancer in January 2017. I saw the advertisement for CTCA on TV and called. Within a few days they had us a plane ticket and a hotel for a week. We were hoping to go to the one in Tulsa since we live in Texas but Illinois is where they take our insurance. My husband spent 4 weeks there the first time taking radiation treatments and the hotel bill was on us at $75 a night. He has been flying back and forth, since but about 1 year into I started questioning his oncologist about different options as I had been researching other treatment options, he not only told me to stop researching because he had done it all, he started to tell my husband he had no other treatment options available and to start looking for clinical trials. He would not help search for them and offered no assistance to help us. I contacted Stand Up 2 Cancer and within a few days they sent me a list of not only clinical trials but a list of approved treatment options for kidney cancer and there were a lot that my husband has not been on. He was just there and showed the oncologist this information and he released him as a patient. Said nothing else he can do, put in his notes clinical trial or hospice. My husband still works every day, still is able to function on his own. Hospice is not an option for me. He told him not to give up but I feel as if he did. They sucked hundreds of thousands of dollars from our insurance and several thousands from us and when we start questioning them they release him as a patient. We are currently seeking another oncologist or clinical trial and continue to fight because giving up is not an option.

    Bottom Line: No, I would not recommend this to a friend

  • Incompetent and not safe

    • By Rex N.,
    • Atlanta, GA,
    • Jan 8, 2020
    • Verified Reviewer

    I was diagnosed with stage IV colon cancer. I was treated at CTCA for exactly a year with chemotherapy only. Dr. Chowdhury has absolutely no idea what was going on with me the entire year. The so-called "team" of doctors is a lie. There is no team, only departments that do not work together. Because of this, they missed different changes in my body and I have been told by Dr. Chowdhury that he would no longer treat me. He gave me a smile and walked out the door. Don’t make the mistake I did and not check reviews. This place is a death trap. They are chemo and radiation only. They are not a research facility.

    Bottom Line: No, I would not recommend this to a friend

  • My experience with Cancer Treatment Center of America - A Posthumous Account

    • By Melissa E.,
    • Atlanta, GA,
    • Mar 13, 2020
    • Verified Reviewer

    My name is Melissa E - I am sharing my mother's story.

    "My Experience with Cancer Treatment Center of America - A Posthumous Account by Sandra E: This is my story and a not so brief, yet I hope, powerful message and warning to all those who find themselves diagnosed with cancer. If my message can help just one person, then I will have made a difference.

    Having been diagnosed, for the 2nd time, with stage 4 ovarian cancer, and not being a candidate for the most often prescribed form of intravenous chemo, I found hope in the encouraging words of my doctor, Dr. John Geisler, at the Cancer Treatment Center of America.

    After genetic testing, Dr. Geisler put me on an oral chemo drug, Tamoxifen, which he suggested would contain, if not reverse, the spread of the disease, until such time as I could undergo surgery and a peritoneal wash of the abdomen. I apologize for the medical lingo, but suffice it to say, this is what he recommended. Of course, I believed his words (after all he is a recognized gynecological oncologist) and I placed my hope in him. Everyone I spoke with and everything I read assured me that CTCA was THE place to go for treatment!

    Please note that at this time I was relatively strong and able to take a daily, one mile walk.

    Dr. Geisler said that a scan would be ordered in four months following our initial consultation to determine the effectiveness of the treatment, and he would alter the treatment if necessary.

    I should, at this point, mention that I had traveled some 2,200 miles from my home to meet with Dr. Geisler. I live outside of the United States. I need to also mention that Dr. Geisler willingly accepted me as his patient, and said that we could consult via telephone whenever necessary and of course again after the future scan results were obtained.

    Four months later with the scan results in both my hands and the hands of Dr. Geisler, we spoke on the telephone. I said to Dr. Geisler that I was very concerned because the report indicated both an increase in size of the existing tumors and the continuing spread of the disease. I asked if he would prescribe an alternative treatment.

    He assured me that based on his calculations (comparing the numbers on the former report with the current report) the tumors had increased in size less than 20%, which in the “industry” was considered an indication that the disease had stabilized. He wanted me to remain on the Tamoxifen and to repeat the scan in another three months.

    I must admit that I initially took comfort in his words, but after sleeping on it overnight I emailed his nursing assistant the following morning to inquire where the numbers from the first report could be found (I too had a copy of this report) just to further ease my mind. I was growing more weak with every passing day.


    FOUR WEEKS LATER, after several more attempts on my part to communicate with Dr. Geisler’s office, I received a communication stating that Dr. Geisler no longer felt comfortable treating me. That I was harassing him, and that if I wanted to speak with him I would have to travel the 2,200 miles for an appointment.

    I attempted to explain to his assistant that there must be some sort of misunderstanding. This was not what Dr. Geisler had communicated to me directly. I also told his assistant that because of my extremely weakened condition, I was unable to fly by commercial airline, and would have to incur an enormous expense to travel by air ambulance.

    It was repeated to me that if I wanted to speak with Dr. Geisler I would have to make an appointment.

    Imagine my shock, fear, and frustration. I was backed into the proverbial corner.

    I made the appointment, made arrangements for an air ambulance with the help of family members, and made the long, physically and emotionally, exhausting journey.

    On the day of my appointment, I was kept waiting three hours for the unapologetic Dr. Geisler. During our brief consultation, I mentioned the fact that my abdomen was growing increasingly distended and uncomfortable, and asked if there was there anything that could be done. He said that from the scan it appeared that I was constipated and that I needed to take a stool softener. I am sorry for the grim details, but this is important. By the way, a physical exam was not conducted during this appointment. Furthermore, he completely changed his initial report interpretation (per our telephone consultation), and said that the tumors had increased in size substantially and spread extensively. He nonchalantly noted that a change of treatment was necessary and prescribed Topotecan, a drug that he said had minimal side effects and a good success rate. He chuckled when he added that I wouldn’t lose my hair. He did say that I would need blood work done every two weeks to ensure that my blood count numbers remained good. And off he went with not even a goodbye. I’m not kidding.

    Things went downhill pretty rapidly from here. Twenty-four hours later I found myself in the ER vomiting profusely and uncontrollably. Why? Because I had a bowel obstruction caused by a tumor pressing against the small intestine. An obstruction which Dr. Geisler must have seen on the scan the day before, and for which he prescribed stool softeners.

    Suffice it to say that many other disturbing, and equally serious, incidents occurred during the days that followed...too many to relate here.

    On June 1st I started the prescribed five-day treatment of Topotecan (a once a day by mouth dosage). The severe vomiting began the morning of day six, June 6th.

    My family members contacted his nursing assistant and Dr. Geisler’s office telephoned in an anti-nausea medication to the nearby pharmacy.

    By the way, it is a known fact that anti-nausea medication is ALWAYS prescribed and given before, during and after chemotherapy. Strange that Dr. Geisler didn’t prescribe any such medication.

    Based on the blood test done immediately before I began the Topotecan protocol, my white blood cell count was 15.7 (with normal range 3.5 - 10.5); platelets 254 (with normal range 150 - 450).

    I was readmitted to the ER on June 9th with a fever of 104 F. My white blood cell count was 0.4; platelets 74.

    The day before I died, seven days after completing my 1st and only "round" of chemo, my white blood cell count was 0.5; platelets 7. I died on the morning of June 14th, 2017.

    In my opinion, Dr. John Geisler made several grievous mistakes, the prescription of the ineffective Tamoxifen, followed by the deadly Topotecan, to name just two. Then he added insult to injury by behaving in an unethical, unprofessional and unkind manner. To this day, my family has not received any communication from Dr. John Geisler. Only invoices.

    He is protected by very handsomely paid attorneys hired by an enormous for-profit organization, CTCA, which is an 8 am to 5 pm, Monday to Friday organization, that cares NOTHING for the people in their care. It is all for money. This organization and this doctor are among the millions in the medical profession protected by U.S. laws, at the great expense of the unknowing and trusting patients.

    Yes…I was a very sick woman. However, because of the poor medical care I received from Dr. John Geisler and the Cancer Treatment Center of America, I suffered greatly and died prematurely.

    Please share my message…if only that you too may help just one person."

    Bottom Line: No, I would not recommend this to a friend

Showing 12-15 of 15

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