Start your review of Cardpool:
  • 17 Customer Reviews
  • 18% Recommend This Company
1.7 out of 5
5 star: 11% 4 star: 5% 3 star: 0% 2 star: 5% 1 star: 76%

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  • No customer service is available - rip off!

    • By Frances A.,
    • Virginia,
    • Jan 19, 2019
    • Verified Reviewer

    I sold two gift cards to Cardpool. For payment, I was to receive gift certificates to Amazon. I received only one Amazon gift certificate. I tried in vain to reach anyone at Cardpool for assistance. No one responded to my e-mail to customer service. I called the 1-800 number -the only option was to leave a message, which I did but no one called back. I tried to use their online chat. It is manned by a computer, not a person, so it was absolutely no help at all. Do not use this company!

    Bottom Line: No, I would not recommend this to a friend

  • Scam

    • By Meaghan C.,
    • Franklin, TN,
    • Jan 5, 2019
    • Verified Reviewer

    I bought a card that was supposed to have a $100 balance on it. I bought it for $88. I went to try to use it and it has $73 on it! I have tried in every way to contact Cardpool and they don’t respond! I have emailed on multiple occasions and managed to dig up a phone number for them on Google and called, but all you get is a voicemail that they never return! Very unhappy and feel this will not get resolved because they don’t have customer service.

    Bottom Line: No, I would not recommend this to a friend

  • They are a scam!

    • By Shaye,
    • California,
    • Jan 24, 2018
    • Verified Reviewer

    They stole my gift cards. I sent them $50.00 in gift cards. I never received payment or a response. They are spamming all my public Facebook posts letting people know. I have reported them to every scam, rip off, BBB, FTC that I can and will do so every day. It's not right that they are ripping people off. I needed that cash for my son.

    Bottom Line: No, I would not recommend this to a friend

  • They ripped me off

    • By L W,
    • Rhode Island,
    • Jan 22, 2018
    • Verified Reviewer

    I didn't receive my gift card, and I cannot contact them. They have no phone number and they do not respond to emails. I have been waiting two weeks for them to respond to me. This is the worst customer service ever, and worst I have ever experienced. If you purchase from them, you do so at your own risk.

    Bottom Line: No, I would not recommend this to a friend

  • Great way to save on gift cards!

    • By Brayden,
    • Indiana,
    • Dec 6, 2017
    • Verified Reviewer

    Cardpool is a great place to save money on gift cards to places you make everyday purchases.

    I have saved over $300 just in the last year by using this site. The delivery and redemption process is very easy and fast.

    Great for the holidays and restaurants.

    Bottom Line: Yes, I would recommend this to a friend

  • They went beyond my expectations.

    • By Alice,
    • Hamden, CT,
    • Jun 11, 2015

    I bought Peets Coffee gift card in December 2013, checked the amount when I received it and gave it to a friend as a gift. Four months later she tried to use it and found there was Zero balance. Investigation revealed that this card was bought fraudulently and Peets Coffee decided to take the balance away.

    I was weary to find that Cardpool does NOT have a phone number I could use. With apprehension I emailed as instructed.

    Within a couple of hours, I got two emails. One stating that they will refund the money and the second stating that stating that as an apology, they will give me a $20 gift card!! What a surprise. I was expecting them to say that since it has been over five months since purchase, Cardpool guarantees for three months, the card is not guaranteed.

    Yes, I will continue buying from Cardpool!!

    Bottom Line: Yes, I would recommend this to a friend

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