Read 16 Cardpool Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 2 4 star: 0 3 star: 0 2 star: 1 1 star:  13
Bottom Line: 13% would recommend it to a friend
Showing 12-16 of 16
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  • I'd rate them a 0 if I could!

    • By Kate F.,
    • Yakima, WA,
    • Jun 6, 2019
    • Verified Reviewer

    My debit card was stolen and someone charged 3 separate charges totally almost $2,000! I called while the charges were still pending, hoping I could get them to stop before they were actually processed. There is no hold option; only an option to leave your name and phone number and "they'll get back to you" because your business is so very important to them. I called and left 3 messages, I wrote through Facebook and 3 separate times I responded to their emails asking if my issue had been resolved. I didn't get one single reply to any of inquiries and the charges have now gone through. Absolutely horrible customer service. I will never use this company for anything!

    Bottom Line: No, I would not recommend this to a friend


    • By Murray T.,
    • Massachusetts,
    • Jun 20, 2019
    • Verified Reviewer

    I have a card which I received that has a zero balance. It should have a $25 balance. Tried to reach customer service by email and phone, NO RESPONSE, it has now been over a month. Stay away from Cardpool because you will get screwed.

    Bottom Line: No, I would not recommend this to a friend

  • Cardpool SCAM SCAM SCAM!

    • By Ryan W.,
    • Cheyenne, WY,
    • Jun 25, 2019
    • Verified Reviewer

    I sold Cardpool a number of legitimate gift cards online.

    They refused every transaction, stole my balances, and sent me the following email.

    If you are naive enough to do business with Cardpool, you will likely receive this exact form email.:

    "Dear X,

    We recently received your gift card code transaction but our processing center encountered an issue while processing your cards.

    Our risk assessment team has determined that we aren't able to accept the transaction at this time. We have cancelled the transaction and are returning ownership of the gift cards to you. Unfortunately, we're not able to disclose any further specifics regarding this process.

    We apologize for any inconvenience to you.

    Best regards,

    Customer Support"

    SCAM! Scam!

    Bottom Line: No, I would not recommend this to a friend

  • So frustrated

    • By Lauren D.,
    • Los Angeles, CA,
    • Feb 12, 2020
    • Verified Reviewer

    I am so frustrated with this company. They have had my money for over a month with no communication or time frame on when they will process my order. I have sent 3 emails, have waited on the phone for 20 minutes, spoke to 2 "representatives" and no one can give me answers. They have no other contact information as well. SCAM!

    Bottom Line: No, I would not recommend this to a friend

  • Scam

    • By Don K.,
    • Sand Springs, OK,
    • Feb 20, 2020
    • Verified Reviewer

    Used their online service to buy my Bass Pro card at a discounted price. Followed their directions to the T and had no problem...but they took my card and never paid me...I complained many many times until they denied buying my card and suggested I make out a police report and ask Bass Pro about how it got stolen.

    Bottom Line: No, I would not recommend this to a friend

Showing 12-16 of 16

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