I read all the negative reviews and either everyone with bad experiences has had bad luck with the site, or I am someone special, LOL!
I haven't had any problems with costumer service at all, on the contrary, they are always prompt to resolve my issues. A couple of years back I pressed the downgrade button by mistake, contact customer service, and they fix it at no charge. Two years before that I closed the account, then they sent me a discount coupon to reactivate and paid way less for a premium membership.
The most important thing about us providers in Care.com is THE BACKGROUND CHECK. All my current recurring clients found me on Care.com, and they choose me over someone in Craigslist because let's be honest, would you let a person YOU DON'T KNOW go into your home or be around your children and precious possessions? Do you know if they have a criminal record? I live in the border near Tijuana and a lot of people cross the border to work illegally in the house cleaning business. Although I charge double, my clients choose me just because they know I have a clean criminal and driving record, I have the right to work in the USA, hence pay taxes, and they know where to reach me in the USA, not in Tijuana.
Overall, I love the site, it has brought me lots of clients and whatever I paid for a premium membership has paid itself over 10 times.
Bottom Line: Yes, I would recommend this to a friend