Greetings. Lengthy, but WORTH the read:
I was a Premium member on Care.com (now giver with new app) for over year paying $24.99 with four 5-star reviews. My most recent potential employer asked to run a background check. Having passed the MA CORI in 2017 through Uber and USA Hockey level two criminal check in 2013, I approved. Two days later I could not log into my Care account. The third day I found an email buried in my Clutter file (Care continuously sent other email notifications directly to Inbox) stating they had suspended my account, to contact Sterling InfoSystems and GAVE a phone number of 1-833-780-7902.
Knowing a DUI incident from September 2008 was accurate (I was working for a bar in Georgia, went to work for sister property in South Carolina, drank after my shift, was pulled over and per "Unwritten rule of Management" chose not to take the breathalyzer, which in South Carolina is an AUTOMATIC plea of guilt that I was NOT aware of at the time. I know, I knoooow, "Ignorance is NOT an excuse for breaking the law." I paid $4K in legal fees, plus $1K+ more for ADSAP class, Court Administration costs and DMV reinstatement for license. Accomplished everything accordingly to resolve in terms of the law), I emailed Care.com to politely ask they re-activate my account, keep the background check available to allow persons seeking my employment to be the ones who make character decision and to kindly allow me to continue being a PAYING customer. I had to keep submitting for several days after no responses. Then I received a blanket (other than where my name and case number were typed) reply letting me know I had TEN DAYS from the date of FIRST email (I was now a week or so in) to clear up my background check or my Care account would be PERMANENTLY closed.
Next, again KNOWING my background check was accurate, I called the number Care provided for Sterling InfoSystems. I was on hold for over an hour listening to put-in-a-trance music with a recording citing "All representatives are busy you can leave a message or remain on the line." While holding I Googled "Sterling Infosystems dispute number" and this number came up: (866) 291-2985. When I hung up and redialed I was speaking with someone in Customer Service within EIGHT MINUTES. Twelve minutes in I was talking to a Supervisor who informed me, as I already knew in my heart, "there was nothing she could do," suggesting I pay to get my record expunged. (DUI in South is not an eligible offense. Expungements in all states take a MINIMUM of 4-6 weeks and couple hundred dollars.) When I told her about the over an hour wait time she said, "Give me that number." I could hear her clicking on the keyboard as I said each digit. She replied, "That is not one of our numbers..." Then she said, "Wait, it is, but it will NEVER lead you anywhere within our company." What the heck!
Meanwhile, more disheartening than bad judgement/a poor decision combined ten years ago re-interrupting my life and leading to my no longer having access to positions for my livelihood via the Care.com app is the humiliation of the following: While FOUR out of five "jobs" I applied for as a Premium member on Care were scams (stay away from generic postings, "I need care for loved one in their xx’s, non-smoker...") and at some point you do get to the point you HAVE to give personal info and references, which if you make it through the first series of scams to next, people then sell your contact info to robo callers for monies for another degree of scam, Care does in SOME instances work. I have cared for a few fabulous families, so imagine me crying snot bubbles hysterically when I found out Care uses the private background check (which you agree to when joining) to then email every person you have ever messaged to notify them you (enter your full name here) have been removed from Care site due to "security reasons," not explaining specifics because the background check is PRIVATE.
It would be best if Care cared more about their clients and remained a facilitator only site, allowing the potential employer/employee to agree on what is best suited for each. Never the less, save your resource and do NOT allow Care to run a background check. Sterling InfoSystems says they "had no idea Care was using their background checks to report to anyone other than the person who requested it." That is difficult to believe with 7K+ complaints through-out the internet.
Side note: I was on auto-pay for $24.99 a month. Once Care closed my account I considered creating one under a pseudo name like most (until I went to SitterCity and found my current Senior) to see Care offers discounted packages as low as $11.66 a month for a six-month membership. If you are in enrolled in auto-pay, restructure your account for less!
Also, if you are going to reply to bash me about a DUI, don’t bother. I have been through enough. I spent time typing this post to help enlighten and save time for those whom Care disregarded without second consideration or review and hopefully save others a hassle, not to give haters a platform. I guarantee if your Senior loved one needed assistance I would be the clean, compassionate, dependable, fun, loyal, and OCD organized person you WOULD want to hire.
Bottom Line: No, I would not recommend this to a friend