Carvana Reviews - How It Works, Warranty, Financing, Returns

I've heard from my friends that buying a car from Carvana was more convenient than an actual dealership so I gave it a try. Boy was I wrong. There are just way too many people working on my case and each time they need to put me on hold to "understand the situation". The communication sucks, no one reaches out to you to let you know your process is completed or if there are documents that need to be signed. I was rescheduled for my car delivery 4 times! I would call 2-3 days in advance for a verbal confirmation of my delivery date and time as well as an email confirmation that assured me each time I am getting my car on time. I've called off from work 4 times to receive a car that I have been waiting for almost 2 months for and I still do not have the car! The advocates are unhelpful and not empathetic to my situation except for one, who promised me a reimbursement for my wasted time. And now they're telling me they do not reimburse. This business is inadequate even with it being a great idea, there is just no structure to the execution here.

Bottom Line: No, I would not recommend this to a friend

After the temporary registration expired, I didn’t get the registration, they told me it will take 15 days more...so I don’t recommend Carvana for anyone. Very bad experience, my car is going to waste for two weeks. I am an Uber driver, I don’t have a job for 15 days. Sfter I call their manager they don’t have any proper answer.

Bottom Line: No, I would not recommend this to a friend

Deplorable company who simply wasted many hours and hours of my time. They expect everyone to be an old-fashioned W2 employee. Despite continuously showing them 8 different ways solid proof of my independent contractor income, they kept finding more ways to waste my time, upload new documents, etc. Every customer service rep will tell you something different. Good luck trying to get through to someone in a timely manner - you can call and get a message saying your wait time is under 5 minutes and it would often take an hour plus to get through to someone. What a total disappointment. I feel suckered. I have never in my life experienced something as frustrating as this experience was.

Bottom Line: No, I would not recommend this to a friend

I was on the market for an SUV because of my first newborn. No 150-point inspection! Delayed car for 3 weeks because of repairs so canceled the order for a 2016 Acura first (broken rear window) then a KIA Sorento SXL 2016 (broken center console then powerlift gate). Also, be careful of car model and make because sometimes it is different in the window sticker.

Bottom Line: No, I would not recommend this to a friend

I was intrigued by an online car dealership. I knew I wanted a certain make and model of a Rogue. I was patient until I found the exact match. Ordering was a breeze. The Carvana employees were super. My car arrived on time and I had a mechanic check it out during the 7-day trial window. The mechanic gave it an A! Can’t say enough about this company-all positive. Loved it so much I bought stock in the company! It had increased 40 percent since I purchased it! I wouldn’t miss out on this company!

Bottom Line: Yes, I would recommend this to a friend

It has been a horrible experience. They first deleted all my contacts and asked to resign them. After that the truck was to be delivered and the delivery took way longer than usual, and finally to top it off when they sent the vehicle's title, they never bothered to check if the VIN number on the title matched the vehicle, which it didn't, and I had a horrible time at the sheriff's department trying to explain to them that I bought the car from Carvana and it was their mistake. After that, they promised an Enterprise rental would pick me up and they lied to me, kept me calling Enterprise and Carvana for over 4 hours and in the end nothing was solved. I don't recommend! Keep it local, these guys do not know what they are doing!

Bottom Line: No, I would not recommend this to a friend

Ordered a vehicle and was scheduled for delivery on September 13. They emailed the 12th and said there was a delay. After calling I was told the vehicle was damaged while loading (doubtful). They said they would need to repaint a bumper. When I asked if the price would be reduced because now it's been in an accident, they said no. Was then scheduled for September 27th. On September 26 I checked to see if I had any more "delay" emails. I did not, but when I checked the website my car's delivery date wad no longer September 27th, it was now October 10th. They didn't even notify me of this. When I called they said they will call back and never did. The next day I went to CarMax and bought a 2018 malibu with 19k miles for $16k and a better APR. These guys lie about delivery dates, they are not big enough nor do they have the resources to deliver on time.

Bottom Line: No, I would not recommend this to a friend

Not only was the process easy and quick, my delivery was on time and we had no issues. Besides having to resubmit a few documents for verification purposes everything went smoothly. I purchased the vehicle and a week later had it at my doorstep. Very pleased.

Bottom Line: Yes, I would recommend this to a friend

What else worst could happen on a purchase. Booked a vehicle, sent the check through bank, bought insurance coverage, got confirmation of the order and scheduled a delivery/pickup, but when we went to get the vehicle they could not find the vehicle and they are saying someone else bought the same vehicle two days before. Customer care members simply saying we will help you to find the next car. Not everyone could be like Amazon when it comes to Online Purchase. I waited almost four days and took my entire family for the vehicle pickup and this is highly disappointing. What is more disappointing/irritating is the answers by the customer care people. No worries from their side. Simple and cool to say "sorry we will find the next car."

Bottom Line: No, I would not recommend this to a friend

Bought GMC Denali 2016 with 60k miles. Drove 2 weeks - into shop for AC and transmission. Also found a cracked head. Insurance slow and difficult but approved after I authorized engine tear down and paid $400 for a fluid flush (didn't fix it). In shop 1 and 1/2 months now - can't get parts. Have tried for 3 weeks to get a call back from Carvana - Paton then Carlie and now this week Juan. All promised a call back with an answer to my return/upgrade request. Total blow off when all I want is a truck to drive - willing to pay for it?

Bottom Line: No, I would not recommend this to a friend

Unfortunately, the car we received is not great.

1. Scratches on the doors ($250).

2. Battery died after 6 months ($150).

3. Air conditioner does not work properly ($300).

All of these things made for a very bad shopping experience. I have tried to contact Carvana but with no luck. I would like compensation for all the problems the car has already had. I would think these things would be covered under the warranty yet no one has gotten back to me.

Bottom Line: No, I would not recommend this to a friend