I've heard from my friends that buying a car from Carvana was more convenient than an actual dealership so I gave it a try. Boy was I wrong. There are just way too many people working on my case and each time they need to put me on hold to "understand the situation". The communication sucks, no one reaches out to you to let you know your process is completed or if there are documents that need to be signed. I was rescheduled for my car delivery 4 times! I would call 2-3 days in advance for a verbal confirmation of my delivery date and time as well as an email confirmation that assured me each time I am getting my car on time. I've called off from work 4 times to receive a car that I have been waiting for almost 2 months for and I still do not have the car! The advocates are unhelpful and not empathetic to my situation except for one, who promised me a reimbursement for my wasted time. And now they're telling me they do not reimburse. This business is inadequate even with it being a great idea, there is just no structure to the execution here.
Bottom Line: No, I would not recommend this to a friend