I placed an order on Caviar today and provided specific delivery instructions (Exhibit A) to our unit since it is outside the gate of our apartment complex.
At 7:01 pm, I received a text stating the courier arrived (Exhibit B).
The text included a number to call to coordinate getting us the food. I called the first time at 7:02 - ONE MINUTE LATER. The phone rang and then gave a message that the call could not go through (Exhibits C-1 and Exhibit C-2). I made several more attempts to call. IT ALSO SHOWS NO incoming calls from that number
In addition, at 7:02 - Caviar called stating that the courier's number was not working. By this time, my husband had already walked outside to meet with the courier and he was nowhere to be found (Exhibit D showing the incoming call).
I sent various messages to Caviar. I went out to try and find the driver, as did my husband.
After I received a message that our order was forfeited, my husband came and said one of our neighbors was outside having a cigarette and someone asked about Lisa - she did not know anything. So the driver got in his car and left...making no further attempts to deliver.
There has been no offer to provide a refund. Instead, I received an "I get it's frustrating" but literally nothing more. WORST SERVICE EVER.
I would not recommend this company to my worst enemy.
Bottom Line: No, I would not recommend this to a friend