About CheapCaribbean

As self-proclaimed “beach vacation experts,” CheapCaribbean claims to provide the best vacation deals to the Caribbean and Mexico, as well as unbeatable prices and unparalleled customer service. CheapCaribbean also claims to provide reviews, photos, tips, and insider information about the hottest vacation spots that you won’t find anywhere else.

But should you use CheapCaribbean to plan your next getaway? Let’s bask in the facts and see what they have to say.

CheapCaribbean Details

CheapCaribbean claims to use technology that scans thousands of flight and hotel prices for your preferred dates and to displays the lowest fares, which include round trip airfare on major airlines. On top of the hottest deals, CheapCaribbean also claims to feature only legitimate customer reviews on their website, which are verified prior to being posted.

When looking for your next Caribbean or Mexican vacation, the CheapCaribbean website features the following sections:

  • Deals & Packages – All-inclusive resorts, last-minute deals, and more.
  • Destinations – Mexico, the Dominican Republic, Bahamas, and other Caribbean destinations.
  • Resorts – Top-selling resorts, or search by interest (e.g. family friendly, honeymoon, best beach, etc.).
  • Luxury – Top chains, spas, luxury villas, golf, and more.
  • Cruises – Search by a specific cruise line, destinations, deals, and more.

In addition to these sections, you can also search for hotels and/or flights from different airports, or by specific departure and return dates, number of rooms, and more.

Once you’ve found a vacation package you’d like to purchase and have completed the process, CheapCaribbean claims to take care of everything, including booking your flight and hotel rooms.

CheapCaribbean Pricing & Refund Policy

Due to the nature of the packages provided by Cheap Caribbean, vacations can cost as little as a couple hundred dollars, to several thousand. The company claims that anything displayed on their website is the full price you’ll pay, less any upgrades chosen by you, and that there are no hidden fees. However, keep in mind of other miscellaneous charges (such as airline baggage fees) may not be reflected in these prices.

CheapCaribbean claims that by “signing up for exclusive deals,” you can receive $50 off your first online package purchase, and that you have the ability to make payments on your purchase. However, the full amount is due no later than 21 days prior to your departure.

If you’re concerned about finding lower prices elsewhere online, CheapCaribbean claims to match prices with any other U.S.-based travel website within 24 hours of your booking, in addition to a $150 voucher that can be used on your next CheapCaribbean vacation. In fact, CheapCaribbean provides an SPF100 guarantee that provides you with a $100 voucher if you experience any rain during your trip. Like most travel companies, CheapCaribbean also offers Standard and Enhanced travel protection insurance in case something unforeseen happens before or during your vacation.

CheapCaribbean’s refund policy is fairly detailed and wholly depends on the circumstances surrounding the refund request. However, based on many of the customer reviews we read during our research (see more about this in the following section), the vast majority of honored refunds appear to be in the form of vouchers, not in monetary compensation.

In order to inquire about CheapCaribbean’s refund policy, or to ask any other questions you may have, you can contact the company’s U.S.-based customer service team at 800-915-2322.

What Do Other Consumers Have to Say About CheapCaribbean?

CheapCaribbean.com. Inc. is based out of Doylestown, PA, has been in business since 2000, and was named as Inc. Magazine's Top 5000 Fastest Growing Private Companies in America in 2013. The company also has offices in Dallas, TX and Phoenix, AZ.

CheapCaribbean has an A+ rating with the Better Business Bureau, despite having more than 100 closed complaints over the past three years. Most of these appear to reference difficulty booking trips (e.g. cancelled flights, incorrect travel dates, etc.) and poor resort experiences (more about this in the following section).

Outside of the BBB, most online customer complaints appear to be much the same, with the addition of difficulty reaching a CheapCaribbean representative for help while on vacation, poor customer service, and frequently overbooked hotels.

What’s the Bottom Line About CheapCaribbean?

While CheapCaribbean seems to offer good package deals to Caribbean and Mexican vacation destinations, there are a few important factors you should keep in mind prior to booking your trip:

First, the prices displayed on the CheapCaribbean website can change rapidly (even within an hour), so if you find a good deal that you’re interested in, make sure to book your trip as soon as possible. With this said, your airline reservations are made the minute booking, so it’s doubly important to make sure you’re ready to take the trip when finalizing your purchase.

Second, understand that CheapCaribbean only sells the resort and airline tickets, and anything that occurs outside of this agreement is beyond their control. As such, if your flight is delayed/cancelled or the resort is overbooked, it can greatly complicate the process (e.g. vouchers from the airline which are not redeemable through CheapCaribbean, etc.).

With this in mind, we read numerous customer reviews complaining that if something like this occurs, even if you’ve already flown to your destination, you may be essentially on your own to figure out a solution. In fact, we read more than one review where customers were forced to drive long distances and pay for different hotel rooms out of their own pockets, without any help from CheapCaribbean, and without being offered any kind of compensation. Even if you do manage to obtain compensation from the company, it will almost always be in the form of vouchers to use on future trips from CheapCaribbean, which could be problematic if you had a poor experience to begin with.

Next, perhaps the biggest complaint we found regarding CheapCaribbean is their lack of proper customer support. In instances like the one described above, countless customers complained that the company’s customer service reps displayed an “oh well, hope you get this sorted out” kind of attitude.

Bottom line: Despite some concerns regarding poor customer service, CheapCaribbean appears to offer Caribbean and Mexican vacation packages at steep discounts, which may be suitable for budget-conscious individuals and families. However, before booking your vacation, you may want to find out if a local travel agent will price match. Ultimately, this could give you the best of both worlds; lower fares and better/more reliable customer service.

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Read 19 CheapCaribbean Customer Reviews and Complaints

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Average Consumer Rating: 2.5
Rating Snapshot:
5 star: 6 4 star: 1 3 star: 0 2 star: 1 1 star:  11
Bottom Line: 37% would recommend it to a friend
Showing 1-11 of 19
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  • Never again!

    • Chicago, IL,
    • Jun 20, 2019
    • Verified Reviewer

    Service and honesty in ratings have gone into the toilet. They are pretty much impossible to contact over the phone if you have questions or issues unless you enjoy waiting for 60 minutes or more on hold. Booking? They’re answering right away! As far as the hotel goes, they have it as a 4-star rating and I would give it a two. Safe broken, refrigerator not working, cigarette burns in the furniture, shower floor not clean, main pool closed for renovation (lovely sounds from the drilling), no coffee in room, no room service, no wireless by the pool (spotty at best elsewhere). Just expected better for the price I paid. Very disappointed and will not use their services again.

    Bottom Line: No, I would not recommend this to a friend

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  • CheapCaribbean will never get my business again!

    • North Dakota,
    • Jun 7, 2019
    • Verified Reviewer

    I had booked a Cancun Vacation for me and my daughter for her graduation from college. It was a great vacation!

    But the second trip I booked was a nightmare. I was having surgery in Cancun so I booked flight and resort through CheapCaribbean. The hotel was El Cid. I knew when I arrived there. I had made a mistake. High pressure to buy a timeshare. After my surgery, I needed to rest and stayed in my room due to my face bandages. My escort bought me a floppy hat and I had scarves to wear until my bandages were removed. I decided to go out to the beach. As I was walking one of the resort workers was trying to sell a timeshare to a lady. They walked by me and the worker said "you will never see anything weird here," looked at me and said "except that," referring to me. And laughed. I was mad to be made fun of. In the lobby, a woman approached everyone who came in about timeshares. She was loud, acted like she was important, very phony. As I was walking through the lobby I heard her say in Spanish loud to the staff at the counter "Well, I've talked to everyone but one person," and she yelled my name. I had told CheapCaribbean my plans and what exactly I needed when booking with them. She said this would be perfect for what I needed. It wasn't. Book your trip with someone else.

    Bottom Line: No, I would not recommend this to a friend

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  • 1 out 1 people found this review helpful

    Awesome service

    • Williamson, NY,
    • Apr 11, 2019
    • Verified Reviewer

    I just wanted to give a big thank you to Stephen Bennett. He was very patient, answered every question, and went out of his way to provide outstanding service. Totally appreciated his friendliness and thoroughness! Will definitely call him again for our next trip! Thanks Steve!

    Bottom Line: Yes, I would recommend this to a friend

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  • 3 out 3 people found this review helpful

    Quality of CheapCaribbean

    • Stamford, CT,
    • Mar 19, 2019
    • Verified Reviewer

    I just utilized CheapCaribbean for the first time in February 2019 for the first time to fly into the Melia all Inclusive Resort in the Bahamas for my daughter who turned 50. Our agent helped us from November to February, he was very accessible, gave me his direct number, also answered in a very timely manner via email. I would recommend CheapCaribbean again, and we shall call them again (Jason) for our next vacation. One should keep in mind that customer service agents, they are all different...some put their all into it and some may not!

    Bottom Line: Yes, I would recommend this to a friend

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  • 2 out 2 people found this review helpful

    Great experience

    • Portland, OR,
    • Jan 15, 2019
    • Verified Reviewer

    CheapCaribbean is great! The customer service is amazing! I have booked three trips through them now and recommend them to everyone! I recommend spending the extra money and getting a direct flight because the layovers are often long. I also recommend buying the airport transfers. I have never gotten the trip insurance, I’ve always felt like it’s not worth it. I’ve never had any problems with my trips where I needed it!

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 2 people found this review helpful

    Worst customer service

    • New York,
    • Nov 16, 2018
    • Verified Reviewer

    I had a credit I needed to use, called them 30 days prior to travel. They said I could not use my flight credit. I called the airline and they said it’s with the booking agent. I called them back and they said there is nothing they can do, give them a few days to work it out. A few days later still not worked out. 19 days later still not worked out. They will do everything to not give you a straight answer. It’s now three days until my vacation, and I am not booked to go anywhere. Do NOT use this website!

    Bottom Line: No, I would not recommend this to a friend

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  • 5 out 6 people found this review helpful

    Total scam

    • Wisconsin,
    • Sep 7, 2018
    • Verified Reviewer

    Do not use, total scam. I booked 4-star resort and got a 2-star. The place was horrible. CheapCarribean said well, then why did you book the deal of fortune? My husband has waited 20 years to take this trip. We knew before we wanted to change hotels just based on reviews, but CheapCarribean wanted a fortune to change and wanted to charge us more for a lesser resort.

    This is a scam. You are not saving money through them, you are getting taken. Run far. We stayed at Sunscape, which CheapCarribean says is 4-star, but it is a very run down place and needs lots of updating. The air in my kid's room didn't work. The air in our room made puddles on the floor and we had to listen to it dripping in a bucket all night. We were only allowed two towels for three in a room, and don't ask for more toilet paper, it takes hours and multiple calls for them to come. People are crabby at the resort. NO Jamaica experience there at all. The food is gross.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 5 people found this review helpful

    Bad planning on their part

    • Hatboro, PA,
    • Aug 27, 2018
    • Verified Reviewer

    We went to Belize for a week. We flew from Philadelphia to Atlanta and Atlanta to Belize City. Ok. We were to stay in Hopkins Bay. My girlfriend paid for ground transportation from the airport to the hotel. Upon arriving in Belize City, we were informed we would need to take a whole extra plane to get to Dangriga and then we also had to arrange a ride from Dangriga to the hotel. This caused an additional 2-hour delay. The fact that CheapCarribean didn't even tell us about a third flight, which was chaotic and stressful. When we left the hotel, of course, the same scenario applied and even more disappointing was that we had the additional charge of $390 that was supposed to be covered. Not so "Cheap!" Never again with CheapCarribean. They suck!

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 5 people found this review helpful

    CheapCaribbean was great!

    • New York,
    • Jul 5, 2018
    • Verified Reviewer

    I booked a standard all-inclusive to Punta Cana over the phone with CheapCaribbean. I heard from friends to use this service but was nervous based on the negative reviews online.

    5/5 stars - we got exactly what was booked, including direct flights, airport transport, and the resort itself. We did not purchase any upgrades or premium memberships, so we had no disappointments when we arrived. I recommend this service, especially if you can call them and book through them. Make sure to ask questions and share your requests (quiet room, pool view, etc) as they can help you get that. Do not be afraid of the negative reviews!

    Bottom Line: Yes, I would recommend this to a friend

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  • 10 out 11 people found this review helpful

    Buyer beware

    We booked a trip to the Westin Playa Conchal in Costa Rica. The airfare prices "went up" in the middle of our booking, so we had to pay extra. We paid $282 for transfers from the airport to the resort and back. Amstar, the third party who actually provided the transfer, took us to the Riu, the wrong resort, instead of and in the opposite direction of the Westin.

    Our flight arrived at about 1:00 pm, so we planned to have a late lunch at the resort and spend the rest of the afternoon familiarizing ourselves with the property. We spent several hours in the van and were not offered a bathroom, a drink, or a snack. We lost a half day of our vacation.

    Amstar notified CheapCaribbean of the error, but neither company was responsive to telephone calls and email. No refund, voucher, nothing.

    Bottom Line: No, I would not recommend this to a friend

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  • 11 out 15 people found this review helpful

    Disaster!

    To all interested in attempting to achieve a great vacation, buyer beware. It started with a dream in January and ended with a nightmare in September.

    A package booked with hotel and air for a somewhat reasonable price at a wonderful resort in Aruba, turned out to be the worst choice in trusting a company to assist in a vacation destination. The day of the flight, after nine months of saving, planning, and preparation, a message from the airline of a delayed flight due to mechanical issues prohibited us from making a connecting flight to our destination. The flight was delayed for over twelve hours with no backup plan or intent for helping the consumer.

    When contacting the company, zero compassion was offered other than "sorry," and I was advised to contact the insurance company for support. We also completed complaints to the airline who refunded the travel company the amount of the flights but told us at best if the insurance doesn't work out, we might be given a voucher for a future vacation but will NEVER see any refund in terms of cash!

    What mistake did I make by trusting such an outfit as CheapCaribbean. The name should have clued me in; shame on me. If you choose to make the same choice, shame on you.

    Bottom Line: No, I would not recommend this to a friend

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Showing 1-11 of 19

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