Read 20 CheapCaribbean Customer Reviews and Complaints (Page 2)

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Average Consumer Rating: 2.4
Rating Snapshot:
5 star: 6 4 star: 1 3 star: 0 2 star: 1 1 star:  12
Bottom Line: 35% would recommend it to a friend
Showing 12-20 of 20
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  • 11 out 15 people found this review helpful

    Disaster!

    To all interested in attempting to achieve a great vacation, buyer beware. It started with a dream in January and ended with a nightmare in September.

    A package booked with hotel and air for a somewhat reasonable price at a wonderful resort in Aruba, turned out to be the worst choice in trusting a company to assist in a vacation destination. The day of the flight, after nine months of saving, planning, and preparation, a message from the airline of a delayed flight due to mechanical issues prohibited us from making a connecting flight to our destination. The flight was delayed for over twelve hours with no backup plan or intent for helping the consumer.

    When contacting the company, zero compassion was offered other than "sorry," and I was advised to contact the insurance company for support. We also completed complaints to the airline who refunded the travel company the amount of the flights but told us at best if the insurance doesn't work out, we might be given a voucher for a future vacation but will NEVER see any refund in terms of cash!

    What mistake did I make by trusting such an outfit as CheapCaribbean. The name should have clued me in; shame on me. If you choose to make the same choice, shame on you.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 8 people found this review helpful

    Terrible customer service

    • Punta Cana, Dominican Republic,
    • Sep 21, 2017
    • Verified Reviewer

    I recently went to Riu Palace in Punta Cana on a 5-day, 4-night vacation. I highly recommended CheapCaribbean to four other couples we were traveling with since we had used them before and never had a problem.

    When booking our reservation, we made sure to use the credit card associated with the airline we were flying with to avail ourselves of free baggage. Little did we know that CheapCaribbean did not use our cards to book our trip, they use their card. Needless to say, there were ten very unhappy customers checking in at the airport. We tried to straighten the situation out with airline personnel but were unsuccessful. Having no choice, we paid the baggage fees which also were charged for our return trip. Figured we would straighten things out with our booking agent when we returned to the US.

    So we arrive at the hotel for check-in, and although clearly stated on our receipts to group rooms together, we were scattered about. The hotel claimed they were not aware of the request. Tried reaching out to CheapCaribbean to no avail.

    When we returned home, we tried contacting our agent, he was useless, put a call to customer service which went directly to voicemail. I left a minimum of 5 messages and finally stated I would contact local news station if I did not get a return call within 24 hours. I was contacted and after many unpleasant words with the representative who told me to contact the airline and my credit card company to ask for a one-time credit for baggage charges. She then said she would credit each couple's account with a $100 credit. I told her not to bother, no chance in this lifetime I would ever use or recommend CheapCaribbean.

    I had used them in the past and never had an issue. Very embarrassed by my recommendation to our friends after the treatment we received. I would not recommend this company to my worst enemy and feel they did nothing to restore good faith.

    Bottom Line: No, I would not recommend this to a friend

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  • 2 out 4 people found this review helpful

    A-OK

    • Pittsburgh, PA,
    • Aug 30, 2017
    • Verified Reviewer

    We booked a vacation in 2016 to the United State Virgin Islands. It went perfectly. We will use the site again for our next group trip. The prices seem to vary wildly from one day's search to the next, but the resort we have our eye on seems to be cheaper from CheapCaribbean.com than the resort directly.

    I'm sorry that some other reviewers had a bad experience, and we hope not to run into any similar problems. So far, our experience has been perfect.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 3 people found this review helpful

    Great website

    • Minnesota,
    • Apr 14, 2017
    • Verified Reviewer

    I have used CheapCaribbean for my last three vacations, and everything has always gone smoothly, and the transfers were also fast and easy. The only thing I didn't like is that we were on hold for about an hour to reach customer service.

    Bottom Line: Yes, I would recommend this to a friend

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  • 7 out 8 people found this review helpful

    Buyer beware when using CheapCaribbean.com

    • Pittsburgh, PA,
    • Mar 21, 2017
    • Verified Reviewer

    Beware if considering booking your travel through CheapCaribbean.com.

    They don't seem to have strong relationships with the hotels that they are booking for you. I spent extra money to reserve a "premium" room, only to have many of the amenities and add-on services not available during the entire stay. I called their Customer Service on Day #2 of a 5-day trip and have yet to hear back from them (more than a week later).

    They seem only interested in taking your money and not caring about what is promised or helping rectify any issues.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 9 people found this review helpful

    Mexico vacation

    I will never order a vacation package from CheapCaribbean again. We stayed at the Oasis Lite in Cancun Mexico with another couple that had the same experience with the company.

    I was told I would have a ride from the Cancun Airport to the resort, but that didn't happen. I was told that the food was amazing, but I've been sick the whole trip and the past three days that I've been home. The drinks are so watered-down that you have to drink a lot to get a buzz, and then you don't feel good from all the fluid intake that you don't want to drink anymore because you're bloated.

    They told me I would be safe, but I found the drug cartel at the beach and at the front entrance of the resort on the beach. They told me there would be a King size bed, but that didn't happen and we got Double beds instead. I was told I was getting a beautiful room, but that didn't happen since there were used beer bottles hanging around, dirty bathroom with hair and streak marks on the toilet, dirty walls with painted unfinished, etc.

    After complaining for two hours of the condition of the room with no help from CheapCaribbean, because they told me their hands are tied. I've never been so disappointed or sad before on a vacation. Never again.

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 11 people found this review helpful

    Never again

    • Boston, Massachusetts ,
    • Dec 10, 2016
    • Verified Reviewer

    I emailed CheapCaribbean to tell them that the beach to my resort was closed all week. First, they basically called me a liar but I emailed them a letter from the resort and they offered to take $100 off my next trip with them. That's less than 1/10th of what I paid.

    I called when I got home and talked to Melanie. She was rude and told me that I was looking for my money back and that was not the case.

    I'm sure that things in the Caribbean are pretty good most of the time but if things go wrong and you use CheapCaribbean.com, they will not help you.

    Bottom Line: No, I would not recommend this to a friend

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  • 4 out 4 people found this review helpful

    False Advertising - Buyer Beware

    • Ossining, NY,
    • Aug 29, 2016
    • Verified Reviewer

    I was in the process of booking The Premium Junior Suite Ocean View for the Secrets Playa Mujeres Resort in Cancun, Mexico, and when I clicked to pay, the flight was no longer available within just a few seconds. Their site shows when there are only a few tickets left, and there was no notification for this at all. The next best departing flight was an additional $80 per person. Therefore, I was forced to purchase the more expensive airfare which was scheduled to leave earlier than the departing flight I was originally in the process of booking.

    After purchasing the trip, I checked other vacation sites because I was disappointed in how their prices jumped up immediately. Their site almost seems to be a bait and switch. I went to AppleVacation.com and I found the same exact room and flight for $149.82 less than their price. In addition, AppleVacation also includes a free round trip transportation to and from the resort, $400 in coupons, and you have the option to select your airline seats. This is my first time booking with CheapCarribean, so they were offering a $100 coupon which I never received in time for my booking. I have yet to receive the email by the way.

    I have been on the phone waiting to speak to someone for over an hour about cancelling or price matching, but when I called on a second line to book a trip I got an immediate response. The company's priority is to book, so they intentionally make the cancelation process extremely difficult and will consistently blame their sites maintenance for all their issues.

    After waiting for over an hour and the first person was completely helpless, I decided to ask to be transferred to a supervisor. The supervisor told me that I would not be able to price match and receive their $100 first time credit that was promised, so be sure to read their fine print on their website about coupons and price matching. While I was on the phone with the supervisor for almost half an hour, I was checking travel comparison sites and noticed the same exact trip, including airfare, dropped by $250. I thought this was an error since I had just booked the same exact trip, but when I looked up the trip again through CheapCarribean, it had in fact dropped by $250. Therefore, had I not checked and waited on the phone for two more hours, I would have been stuck paying that much extra. While speaking to her, I asked how a dramatic change like that is possible and again, it was blamed on their website maintenance.

    I never received our trip confirmation, and never received the $100 coupon. When we called the next day to ask why, they again blamed it on the site maintenance. In total, I have spent over four hours on the phone with CheapCarribean (mostly on hold). I subsequently found out that the AeroMexico flight that I was taking was chartered through AppleVacation and I may not be able to sit with my significant other since we are not guaranteed seats.

    The booking process with CheapCarribean has been a hassle to say the least, but at least you have the option to split your payment. I guess (one star for them). As their site states while selecting rooms, "This room is similar to the Junior Suite Ocean View but offers more space..." for $35 more per person. I was curious in how much more space the room had in comparison, so I checked the hotel website and contacted the hotel directly. The website states that both rooms are 602 square feet and when we contacted the resort they said the same about size of the room and that the layout was identical.

    Overall, I would recommend to stay away from CheapCarribean.com as their prices may be cheap, but the headache, frustration and lost time will surely makeup for their "cheaper?" rates. Their customer service never even accepted responsibility or apologized and merely blamed all these issues on site difficulties that occur past 12:00 AM. Meanwhile, we had booked our trip several hours before, but were on hold waiting to speak to a representative until past midnight. This became a three day process.

    Bottom Line: No, I would not recommend this to a friend

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  • 0 out 7 people found this review helpful

    Wyndham V Samana

    • Portland, Maine,
    • Jun 17, 2016
    • Verified Reviewer

    Workers work 16 hour shifts at least 5 or 6 days a week. Gym attendant would not even look up from his phone when you came in to greet you. So customer service is sketchy at best. Good gym, great food, great beds, great beach, shallow pool, lucky if it is 3 and a half feet deep. The parties are for the staff, not the guests, who probably don't want to listen to jungle music and "I love the coco". Couples resort. Good titanium tennis rackets. Great BLT's.

    Bottom Line: Yes, I would recommend this to a friend

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Showing 12-20 of 20

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