About Chill Chest
The Chill Chest is a foldable, stackable cooler that claims to be able to keep food items cold for up to 10 hours at a time without needing any ice. The product features a collapsing design that is supposed to allow for condensed storage in a matter of seconds, as well as increased mobility when out and about.
Weighing in at less than two pounds, the manufacturer claims that the Chill Chest is perfect for sporting & tailgating events, backyard parties, or a day at the beach, and they even claim that you can use it to keep your grocery items cool on the way home.
The device is said to be able to hold up to 60 soda cans, though we aren’t told the exact dimensions on the main website. We reached out to customer service, who informed us that while they didn’t have this information on hand, they were going to be getting it very soon. (We’ll update this here when we learn more.)
The Chill Chest’s main claim is that its temperature lock technology traps the cold inside, allowing foods to be able to stay cold for up to 10 hours. However, the product also claims to be able to keep hot foods toasty and warm thanks to the same insulating superpowers.
The cooler itself is constructed using polypropylene, which the makers claim is strong enough to hold over 100 times its weight when necessary. In fact, the product’s commercial even shows a full-sized truck running over the device, leaving it unscathed. Despite this, in the same commercial, we are shown a senior citizen lifting two of the coolers (albeit in empty, folded states) over their head with ease.
Can the Polypropylene Construction Truly Keep Your Food Insulated?
Obviously, if the Chill Chest were to be able to deliver on all of these claims, it could indeed be a unique insulating device that would conceivably be valuable for a wide range of applications, many of which are outlined on the product’s website. However, just how widely used is polypropylene? And can it truly deliver the insulative power described in the product’s commercial?
Looking around online, we were able to find a number of different coolers that utilized polypropylene constructions. Many of these products came with numerous reviews on marketplaces like Amazon.com detailing user’s satisfaction with their insulative abilities, and though we can’t compare these directly to the Chill Chest, we do at least know that there is some precedent for the material’s use in coolers.
It’s important to note that this doesn’t definitively prove that the product can keep food items cold for up to 10 hours, as they suggest. It does, however, illustrate that the material is used in a variety of other products, many of which are well-received by reviewers.
So, keeping in mind what we’ve learned so far, how much will the Chill Chest cost you?
Chill Chest Pricing & Return Policy
Currently, the Chill Chest is available exclusively on the product’s website, where it is priced at $39.99 plus $9.99 for shipping & handling. In addition, a one dollar web service charge is applied at checkout, and there is an option to receive a second Chill Chest for an extra $9.99 fee.
As for the return policy, the terms lay out that each order comes with a 60-day money back guarantee, not including shipping & handling, web service, or double offer fees. It’s important to note that this means only the original purchase price of $39.99 is refundable, regardless of which option you choose.
To initiate a return, the manufacturer recommends calling customer service at 844-201-2230. You’ll be required to pay return shipping to get the product back in order to process your refund.
Chill Chest vs. Other Food and Drink Coolers
There are hundreds of different coolers to choose from both online and in stores, from straightforward functionality to specialized applications with extra features. But what about one with a collapsible, stackable, iceless polypropylene design?
Looking on Amazon.com, we were only able to find one other product that hits all of these marks. Called the Flip Box, the cooler looks very similar to the Chill Chest in that it is collapsible, and features the same rugged design as the product at hand. It is made out of Neopolen P, which is a type of polypropylene, though we are unsure if this is the same type utilized by the Chill Chest (and customer service did not have this information on hand when we asked).
The Flip Box held a 58 percent five star rating based on 236 reviews as of this writing, with many users noting that the cooler really was able to keep things cool, even in very warm conditions over a period of several hours.
Negative reviews included users complaining about the non-watertight design, with a few specifically stating that they encountered leakage issues when using the cooler with ice. A few also claimed that the product did not perform up to their expectations in terms of keeping items cool without ice.
The product was priced at $129.99 as of this writing, which is quite a bit more expensive than the $39.99 being asked for the Chill Chest. Ultimately, between these two, the only real advantage we can see the Flip Box holding over the product at hand (without testing them both ourselves) is this pricing difference.
The Bottom Line: Our Thoughts on the Chill Chest
Bringing everything that we’ve learned about the Chill Chest into focus, we have a few parting thoughts about the product as a whole. The design and functionality of the cooler certainly seems convenient from an outside perspective, as we can easily envision plenty of scenarios where the collapsing design and iceless, lightweight functionality would come in handy.
With this said, however, we have no real way to substantiate the manufacturer’s claim that the product can keep food and drinks cool for up to 10 hours (short of trying it out ourselves). For such a low price–relative to the competition, anyway–we are also curious as to how well you can expect it to hold up over the long run.
All the same, we’ve established that several other cooler manufacturers utilize polypropylene in their designs, and many of the reviewers we encountered for products using the same material seemed to be quite pleased with its ability to keep their food and drink cold (or hot, depending on the situation).
If you’d like to give the Chill Chest a shot, you’ll be able to take advantage of the 60-day return policy should you decide that it isn’t for you in the end.
Have you used the Chill Chest before? Leave a review below and share your experience with other HighYa readers!
71 out 81 people found this review helpful
Haven't gotten the order yet
I ordered this product on August 15, 2017, and as of yet, September 17, 2017, I have not received the product. I have not heard from this company since that day in August. I have an order number and a customer reference number but no mention of when I will see the chill chest. Has anyone else had this problem? I have no idea even how to contact this company.
Bottom Line: No, I would not recommend this to a friendView all 4 commentsHide comments
Dec 5, 2017
My grandmother ordered it from Global Shop Direct in Australia. She received an email today saying that due to popular demand, they had run short and won't be getting more until December 12th.
Dec 12, 2017
I am on hold right now with Chill Chest. I have called before I ordered it in August. I was told that on September 9th, the chest was on backorder. No response to this call as of yet and I've been holding for about 15 minutes. The customer service number is 1-844-201-2230. Good luck. I am considering to cancel my order.
Dec 15, 2017
Thanks to both of you for your responses. I am still waiting for this product ordered on August 15, 2017. I am going to call the number above and I thank you again. Terrible customer service if you ask me.
Dec 15, 2017
It’s my unfortunate experience that Global Shop is notorious for taking ages to get orders out.