Read 100 Citizens Disability Customer Reviews and Complaints (Page 7)

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Average Customer Rating: 3.0
Rating Snapshot:
5 star: 44 4 star: 6 3 star: 1 2 star: 3 1 star:  46
Bottom Line: 50% would recommend it to a friend
Showing 67-77 of 100
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  • Very quick on returning calls and giving me info I ask for

    I am going through Citizens Disability right since 2013 late in the year, but they have been very well mannered. They return calls promptly, and they give me any answers I ask about. They are very persistent on pushing to get me in, and it does take time, so it's not their fault, it is the Social Security office that lags here due to the lack of disability judges. It's not Citizens fault. They have given me everything I need and to hear when I ask them.

    One of the best that I've found is if I win then great, if not, they did their best as it's up to Social Security to make a decision on who wins not the advocates, but they do push as hard as they can. I have tons of faith in them. I trust them.

    The last advocate with me from another firm had told me after my appeal if I would have tried killing myself twice in a year, it would've been a win for sure. I fired him right there and told him to jump off a bridge and don't even think of sending me a bill. They had the nerve to send me a $15.00 bill for whatever reason, and I sent it back stating I will not pay this as my advocate said what he said so keep this and pay for it yourselves. I wish I could mention who they are, but I can't. But watch who is fake.

    I believe in Citizens for they have helped me more than I can imagine. I don't blame them for my wait for appeal because in Michigan we lost a lot of judges for this and it set them behind. I'm patiently waiting as I'll be in very soon with a 100% chance outcome. They're doing super. They don't hesitate to sit and talk if you need to. Terrific people so far, and I hope I can say the same when it's over and if I win, they deserve every penny earned. Thanks.

    Bottom Line: Yes, I would recommend this to a friend


  • No help!

    • By Juanita,
    • Glendale, Arizona,
    • Apr 10, 2017
    • Verified Reviewer

    I was with them for four years, and they never called me. I had to fire one of the lawyers at my hearing, and the judge even stopped the hearing because of how unprepared and unprofessional she was. They called me back promising me they would fix their wrong, but in the end, it was a waste of time and no help at all. Don't use them!

    Bottom Line: No, I would not recommend this to a friend


  • Very good service.

    I have had good customer service with Citizens Disability and received prompt call backs and answers. I have had to wait on hold for a while, but I'm not their only client. They have been extremely helpful for me, and yes I would recommend them. Thank you!

    Bottom Line: Yes, I would recommend this to a friend


  • The biggest lie in the industry

    Long story short, the company was given to us as a referral from the Department of Workforce Services in Utah. At first, they were looking as if they were helping, but the bottom line was that my husband was turned down twice.

    We moved to Arizona from Utah, at which time the Arizona Department of Economic Security hooked my husband up with an advocate associated with the Social Security Administration, and less than eight months later he was approved. But, because he signed with Citizens Disability (giving them 25%, which they actually took more than the 25%, and they were not instrumental at all in helping us obtain our SSI), my husband and I lost our home in Utah while waiting for this SSI to come through, and are now are living with our in-laws.

    I would steer clear of anyone wanting you to sign over a portion of your settlement to them. Now, if you think that is helping someone, then sign up. I am currently looking into litigation to get my money back from them, and won't stop until I do.

    Bottom Line: No, I would not recommend this to a friend


  • Useless

    Don't waste your time with this company. Use disability lawyer near you so you can personally talk to him.

    Citizens Disability did not represent me well at all. My lawyer quit two weeks before my hearing with the judge, and I was not notified. After multiple calls, the agency contacted me and gave me a new lawyer. This lawyer called me around 8 pm the night before the hearing. She wasn't prepared at all. Some records and letters from friends and co-workers were not submitted. It was a disaster.

    I researched this company before using it, and the reviews looked promising. I loved how I didn't have to pay unless I win. I thought you had to pay lawyers up front. You do not! There are lawyers who do the same thing. You can personally speak to them, submit records and letters and receive help with forms.

    Using Citizens Disability is a waste of time. You might as well do it by yourself. I have more complaints, but I hope this is enough to persuade you not to use them. Good luck.

    Bottom Line: No, I would not recommend this to a friend


  • Persistent phone calls

    I contacted Citizens Disability just to inquire more information about it. I spoke with a live representative and was then transferred to another one who wanted to start my application. I had to, once again, explain I wasn't ready to start an application and needed time to think about and would call them back at my earliest convenience or if I wanted to move forward with the application. This was in the summer of 2016. Well apparently they only hear what they want to hear because I have received numerous calls, several times in a row, at all hours and any day of the week. I had even placed my number on the do not call list four times and the automated teller still calls. This company has even found a way to leave voice mails on my cell phone without actually calling.

    Bottom Line: No, I would not recommend this to a friend


  • They are real. I won a large sum.

    Citizens Disability is not a scam, I used them and won. It took 5 years, but I am young. I was awarded both. I wasn't aware I had to pay for both, I thought it was a set fee. But when they go for both and you win, you pay for both.

    Bottom Line: Yes, I would recommend this to a friend


  • Waste of time

    • By M Weiss,
    • Tucson, AZ,
    • Dec 14, 2015
    • Verified Reviewer

    I had started my claim in July 2015. By August I was denied because I was working. I told Citizens my last job date would be July 10. I called to advise them that date was wrong, but they decided in their greed to use a date of December 2014.

    I sent paperwork, that they requested in September and then again in October regarding my medical information.

    No communication from Citizens Disability so I decided to call them.

    I called November 9, requesting an update on my claim. I was given the LAME EXCUSE that I didn't respond to any phone calls they had sent to me. I was advised then that my claim was denied, Did I want to proceed? Of course. I wasn't calling for that stupid question to be asked. I was advised they would call me back within 24-48 hours. I did not receive any calls from Citizen's Disability. I received calls from other disability companies asking me question.

    On 11-24-2015 I called again. Again the lies of me not answering my phones were there. And did I want to proceed with my claim?

    On 11-27-2015 I received a letter from them that their efforts to reach me were unsuccessful.

    Imagine my surprise on 12-1-2015 I was told they needed to start a new claim.

    I fired this company on the same date for their lies, and lack of professionalism and lack of timely handling my claim.

    On 12-3-2915 I received a phone call saying the same things and now they want to charge me.

    Bottom Line: No, I would not recommend this to a friend


  • Bad Company

    • By Beverly,
    • Florida,
    • Nov 16, 2015

    Citizens Disability is the worst company to deal with (although Binder and Binder were just as bad). You do not have to work full time to apply for disability, they only require this so their 25% of your check comes out to a big amount. If you only qualify for $1000/month and they get $250 they don't want your case no matter how sick you are. This company is corrupt and should be investigated by the Better Business Bureau.

    Bottom Line: No, I would not recommend this to a friend


  • They were great

    • By Sara Curso,
    • New York ,
    • Oct 31, 2015

    They helped me fill out the forms. They gave me directions, they provided the doctors information, they were on top of it above and beyond. I want to thank you Citizens Disability for all your help, I appreciate it.

    Bottom Line: Yes, I would recommend this to a friend


  • Beware

    • By John ,
    • New Brunswick, NJ,
    • Oct 28, 2015

    They will persistently call you with a computer that pretends to be a human. I don't know how good the service is, but their initial contact process is annoying and illegal. They ignore the "do not call lists" and call multiple times.

    Bottom Line: No, I would not recommend this to a friend


Showing 67-77 of 100

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