Coinbase Reviews

This place is terrible, DO NOT use them!

I used them to buy Bitcoin on 2/1 ($175) and on 2/4 ($120), and those are the dates drafted from my bank account on 2/14 and the exact same amounts were deducted from my bank account again. I received an email stating it was some sort of malicious attack and that if money was not returned in a couple days to contact my bank, which is what I did. I specifically told my bank personnel that the transaction from the 14th was not authorized and Coinbase told me to have them return that to me.

I received and email two months later saying my $120 transaction of Bitcoin was rejected. I called Coinbase to find out what was going on and the lady who answered the phone was an absolute moron and I could not get thru her thick skull that I was double billed. I have checked my bank statements twice now I was only returned the double-billed amounts that took place on the 14th. She was supposedly sending the problem to an "account specialist" and would get a reply in 5-7 business days, but it has been a couple of weeks now and I have heard nothing from them.

Basically, they have stolen $120 from me. I have reported them to the BBB as well as to the Attorney General of North Carolina to get this resolved. Stay away from this company; they are a scam.

I opened Coinbase for the first time two days ago. Everything seems going well. I had no problems making several transactions. It was smooth so far. I believe some people have no patience or are awkward on how to use it. Only thing is can't find live support, but I think they will in the future when they expand staff.

They have terrible support and are clueless about your problem. I have multiple accounts listed to purchase and three times they have drawn from the wrong account of purchase and over drafted my checking account, after I check and recheck before purchasing.

These are not honorable people. If your credit card does not process, they just proceed to overdraft your other listed accounts. They are clearly not an honorable business, which really scares me. They want to make as much as they can as fast as they can. Not a business I feel comfortable with.

My advice would be to test the customer service before you deposit a penny. Then you would say "I will take my business somewhere else."

I cannot sell the bitcoins that I bought, cannot "cash out" my account at all, and there is no customer support. BEWARE!

Anyone else from Canada should NOT use this program ever. Light your money on fire at home instead of going through this headache.

I rarely write reviews but I joined this service so I could warn others about Coinbase. I did one trade and they froze my account saying my trade is illegal!!! My millennial kids laughed at me saying: "Hey, dad they usually only ban Heroin dealers!" I tried emailing Coinbase asking what I had done wrong, but they never replied. I can't find a phone number to call them. Really looks like a scam.

Coinbase took $60 from me and never applied it to my account. They scammed me! There’s no known number to call about your money, and they give you an invalid email “support.coinbase.com.” Where the heck do you use that type of email at?! This company is a complete scam; don’t use this app you will be sorry!

I would give this app -5 stars if it was possible.

They want your money, but the bank verification and withdrawal method is an absolute nightmare. The support team is useless and just send links to things you have already done. I had to take a loss and sell bitcoins on as I couldn't withdraw after three weeks of trying. It's a scam!

I've been unable to access my Coinbase account for months. I don't know what my balance is, but it is my opinion that Coinbase is locking users out of their legitimate accounts (I have my ID on the account, 2-factor authorizations, everything they've ever asked for) to drive the price of Bitcoin up. This is very reminiscent, in my opinion, of the Mt Gox scam that took place 5 years ago, and I have a feeling it's going to be really bad really soon.

This company should not even exist; they are grossly unprofessional and incompetent.

I tried to transfer some funds, and they misplaced a comma. A company that deals in money misplacing a comma; that's just ridiculous. They gave me a confirmation screen with the correct amount on it, but after they transferred the wrong amount (meaning I had to transfer the rest over with another high BTC fee), I contacted support, but they just ignore me. I tried to re-draw all my BTC from the Coinbase wallet but it would not let me take anything.

I had to guess what the fair amount of the BTC would be in the second I clicked accept, meaning I kept a few Euros in the Coinbase account that I cannot get back due to the high fees that would eat it up anyways. These are rip-off tactics.

NOT trustworthy! NO security measures if targeted. ALL money LOST. NO response from Coinbase even to SECURITY BREACH email.

I set up the highest security possible (following their advice to the letter), and the account was hacked within four days of setting up. I contacted Coinbase within a minute of receiving the security SMS asking if changes were fraudulent, at the email address given (trust@coinbase etc.). This should result in immediate action e.g., lock the account as security is breached. No response at all, no change to account, and no response to this date from Coinbase. It's now two weeks later and numerous subsequent emails and still no response. There is NO security if an account is breached. There is NO customer service if hackers target your account.

Hackers must have intercepted a text for secure login so were sophisticated. Hackers changed the email linked to the account. No sign of Malware on the computer system, fully protected and all passwords for accounts are different. It's unclear at this point how information has been found. Does anyone have suggestions? It makes me wonder whether there has been leaks from Coinbase.

Once in the account, hackers were able to disable the 2-step authentication for fund transfer, there is no time delay in actioning this so they transferred funds and deleted account within 3/4 minutes. This should not be possible! No response from Coinbase about this to date.

Never use Coinbase.

I started with Coinbase and as a client, I will never ever again be part of that scam platform.

Their customer service is the worst I have ever seen, and I started to feel that something was not right with that company. They become very arrogant and army style responded, and they turned the whole concept of blockchain technology and revolutionary ideology to a gambling casino. I am truly disappointed about the founders of the company that are now trying to blame the employees. They are not brave enough to admit their hypocritical actions.

I don't recommend anyone to sign up with this platform. I just changed to Gemini and I am really happy with them. At least the founder of Gemini is a true believer of the blockchain revolutionized ideology and not like those two guys from Coinbase, who one of the founders used to be part of JP Morgan and now is part of Coinbase. Coinbase founders all they think is to corrupt the whole the concept of the blockchain.

Coinbase is a shame for blockchain and I hope people should think twice before they sign up with that company. Gemini is good and I do recommend anything except Coinbase. Regards.