Coinbase Reviews

Coinbase took my money and will not let me withdraw. I deposited several thousand dollars to Coinbase. They confirmed this deposit with an email and I can see the money when I am logged in. I was able to use this money to buy Bitcoin and pay their (very high) fees. However, when I wanted to withdraw my Bitcoin, they hit with me a long list of verification processes. Even after completing them, my Bitcoin is still frozen. Customer Service will not answer the phone for withdrawal problems "at this time." So, my money is gone. Buyer beware!

Keep your money. Coinbase is not where you want to invest or trust. They can and will pull money from your other accounts for no reason and if you complain? They lock you out. Money and account gone. "Coinwaste."

As the saying goes, I wish I could give less than one star. I've been totally screwed by Coinbase - twice. Once when they shut down BCH trading for weeks without notice and I watched the value of my coin plunge with no ability to sell it. A day or two is one thing. But weeks without notice while it is crashing is an entirely different animal.

A second butt mongering (still unresolved) is being unable to move my coin out of the vault. During months of trying, I get an error message every time I try to move ETH out of my vault. I've tried calling, emailing, "chatting" (what total BS, they have no chat just a search result auto-reply) over a period of months. No one ever answers the phone ("we are not able to support this or that particular issue by phone at this time"), and no one ever replies to email. They get your money and totally ignore you if you have an issue.

It is an unbelievable scam, and I am amazed they do not fall under some regulatory agency that would have shut them down by now. I would not go near them with a 100-foot pole and I am on a mission now to spread the word on Coinbase as far and wide as I can online and on social media. They think they have you by the balls being unable to reach them.

January 2019 - ha, I forgot I wrote this review (old review).

Coinbase has made changes. Some improvement, some not. But they are (in my honest opinion) one of the less cluttered and easy sites to use. Limited offerings (not a real exchange), but facilitates a purchase of crypto with fiat.

REMEMBER, these are ALL rehypothecating agencies.

None of your funds/cryptos are truly safe from scam, "hack" or whatever the reason will be - you use the site to purchase, and TAKE IT OUT. If you don't own your keys (public number, private number - both), you don't own the crypto.

When I originally set up an account, I was never informed that I would have to jump through hoops just to withdraw my money. Also, they never informed me that I need to give them my bank ID and password. No way! Here's a copy of the email they sent me during my 6 months of trying to get my money. Their response:

It seems you are not able to access your account, because you are not receiving the 2FA verification code, since you have an old phone number under your account. Therefore, in order to be able to access your account and withdraw your balance, you must update the phone number to access your account through the account recovery process.

Here are the steps to follow:

1. Login normally to your Coinbase account with your username and password

2. Once you have logged in successfully with your login credentials, click on the link "Code not working?"

3. If you do not receive this 2-step prompt when logging in, try clearing your browser cache and/or following the above steps in your browser's "private" or "Incognito" mode.

4. Click on "I no longer own the phone number ending in +1 xxx xxx 1234" (as an example)

5. You will be prompted to start an Account Recovery process for your security codes.

Please note that, while the pictures of the front and back of your ID can be uploaded from files, the photo of your face will need to be taken live by webcam. This process must be completed through the website and cannot be completed using the mobile app.

This process may take 48-72 hours to complete. This process will only work if you are using SMS for your security codes - not an app. You will receive a confirmation that the process has been completed. Then you will start receiving your codes on your new phone. If you do not receive your codes on your new phone, or have any issues, please let us know.

Coinbase fraud! Delays and hold completely UNACCEPTABLE! Tragic joke. I bailed when they held my funds for two weeks, which I've come to understand is short, compared to some. Do not suffer them! Unless you like being LIED TO!

SEC, FINRA, all government agencies should investigate!

Even though one tells them there's fraud involved, they haven't gotten back to me for a week or two, thus holding me accountable for approximately $1000. Furthermore, even if currently reach customer service, they have no way to resolve it, as they pass it up to above, even though agreeing I am 100% right. I get a generic letter from the company subsequently with no explanation or rudimentary understanding of events, just denying trying to figure all out, as they should apologize.

Stay away, as to this day, as of a year ago, I can't get anyone to speak to have authority to resolve the issue, let alone look into it!

No customer service!

No fraud intervention!

No interest in curbing fraud and remedy!

They DON'T CARE! SEC, FINRA, and the US Government should definitely open multiple inquiries, as they can fix a $1000 mistake of theirs on a fraud I had alerted them to, yet don't have the manpower to do so!

Coinbase has the worst customer service of any company in the world.

There are 6200 customers who are using Coinbase with our mining pool who are in limbo because Coinbase has not replied to four times we have tried to contact them over the course of 34 days. This level of service is unacceptable. The customer service is so bad that criminals have taken over their Reddit forums and are now impersonating Coinbase staff, "helping" desperate people get support. They post a number to call and then try to get the user to install executable files that allow them to steal money from Coinbase! If Coinbase actually replied to its tickets, nobody would trust these criminals.

Avoid Coinbase at all costs. bitFlyer is a much more reputable exchange, and every ticket I have ever submitted to them has been answered within three hours.

It's this simple - if you invest with Coinbase, they will eventually take your money and cost you thousands in fees. This is my opinion and personal experience.

I opened a Coinbase account about a year ago and all was fine until I wanted to change my e/m associated with my account.

I did everything they required which took over a month because of their ineptitude and run around.

I now have a new account with my new e/m, but they won't transfer the money in my old account to my new account.

I have been given the classic run around and have finally given up all hope that anything will get resolved. How hard is it to assign a new e/m to my account? It is just a way to steal my money!

BEWARE! Do not use Coinbase.

We need to get what we were offered and promised! It's a contract!

The issue here, I think, can be that the person which I sent a referral to used my original email address when I registered with Coinbase almost a year ago, and which I gave to her to register for Coinbase, while she didn't have any spare email for that time. So their automated system probably detected duplicate email address, which already received a referral offer a year ago. But the person who got a referral has her own name, social security, account number; it's not a duplicate profile! And referral offer was under her name!

We contacted Coinbase many times, they are not willing to help, or even to understand what the issue is and why it's not triggering the referral offer for both of us.

They should manually give me $10 and my friend $10 as stated in their referral program. We triple checked every requirements have been met on our side!