79 Consumer Reviews for Coinbase - Page 3

Average Consumer Rating: 1.3
Rating Snapshot:
5 star: 5 4 star: 0 3 star: 0 2 star: 2 1 star:  72
Bottom Line: 8% would recommend it to a friend
Showing 23-33 of 79
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  • 11 out 11 people found this review helpful

    Untrustworthy

    • United Kingdom,
    • Dec 26, 2017
    • Verified Reviewer

    NOT trustworthy! NO security measures if targeted. ALL money LOST. NO response from Coinbase even to SECURITY BREACH email.

    I set up the highest security possible (following their advice to the letter), and the account was hacked within four days of setting up. I contacted Coinbase within a minute of receiving the security SMS asking if changes were fraudulent, at the email address given (trust@coinbase etc.). This should result in immediate action e.g., lock the account as security is breached. No response at all, no change to account, and no response to this date from Coinbase. It's now two weeks later and numerous subsequent emails and still no response. There is NO security if an account is breached. There is NO customer service if hackers target your account.

    Hackers must have intercepted a text for secure login so were sophisticated. Hackers changed the email linked to the account. No sign of Malware on the computer system, fully protected and all passwords for accounts are different. It's unclear at this point how information has been found. Does anyone have suggestions? It makes me wonder whether there has been leaks from Coinbase.

    Once in the account, hackers were able to disable the 2-step authentication for fund transfer, there is no time delay in actioning this so they transferred funds and deleted account within 3/4 minutes. This should not be possible! No response from Coinbase about this to date.

    Never use Coinbase.

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 12 people found this review helpful

    Coinbase is scam platform

    I started with Coinbase and as a client, I will never ever again be part of that scam platform.

    Their customer service is the worst I have ever seen, and I started to feel that something was not right with that company. They become very arrogant and army style responded, and they turned the whole concept of blockchain technology and revolutionary ideology to a gambling casino. I am truly disappointed about the founders of the company that are now trying to blame the employees. They are not brave enough to admit their hypocritical actions.

    I don't recommend anyone to sign up with this platform. I just changed to Gemini and I am really happy with them. At least the founder of Gemini is a true believer of the blockchain revolutionized ideology and not like those two guys from Coinbase, who one of the founders used to be part of JP Morgan and now is part of Coinbase. Coinbase founders all they think is to corrupt the whole the concept of the blockchain.

    Coinbase is a shame for blockchain and I hope people should think twice before they sign up with that company. Gemini is good and I do recommend anything except Coinbase. Regards.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 10 people found this review helpful

    Exchange rate changed dramatically when I sold everything

    Hi. Tonight at 2.20 pm, I logged to sell my ETH BTC LTC.

    BTC it sold at $12791, I confirmed at $13800. LTC sold at $210, confirmed at $254 (even the graph BitCoin shows that the rate has never been under $235 today)! ETH at $660, small difference instead of $676.

    I am pretty sure their robot reduced the rate automatically when the purchase failed because I got 5 different errors each time I tried to sell.

    The difference tonight is $1130 because I sold $14,000 of my portfolio. I contacted the support by ticket and I got an automatic answer about fees between people.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Terrible

    • West Virginia,
    • Dec 14, 2017
    • Verified Reviewer

    I originally attempted to register with the cellphone app, putting in all necessary information. Each time (about 6 attempts spread out over almost 2 weeks) I would constantly have to go through the same steps until it either locked me in ID limbo or if that got through (only one-time, mind you), then I would tget stuck in payment verification limbo.

    The last attempt was directly on their website (not through the app) to see if it would have better luck seeing as I am given the additional option to upload photos from a JPG. Same result; failed verification.

    I noticed other potential users having the same problems based on many of the reviews. The other thing I noticed were the conveniently placed "outages" when prices were at their highs.

    This is extremely pfishy. This company is not the future for digital currency exchange; it has failed that "verification."

    Bottom Line: No, I would not recommend this to a friend

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  • 8 out 8 people found this review helpful

    Poor service quality when coin value rises

    • Taipei, Taiwan,
    • Dec 13, 2017
    • Verified Reviewer

    Seems weird as they always have service unavailable when needed, especially when it's time to sell or buy. I'm calling this a scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 12 out 14 people found this review helpful

    Buyer

    • Lawrenceburg, TN,
    • Dec 8, 2017
    • Verified Reviewer

    I have sent $250,000.00 on Monday, December 4th to buy bitcoin when it was trading at $11,000 and they still have not applied it to my account case # 2694820. It could have made $120,000 in profits by now. I have called numerous times only to be repeatedly hung up on. Also when they do apply my money to my account, it will be little too late because now bitcoin is overbought and coming down.

    And even if I wanted to use my money when they apply it to my account, I will be limited to $50,000 a week because they will not update my identity. And because they will not update my identity, my own cash I sent in is limited to a fraction of my buying power because they will not update my identity. I have sent over 20 times my driver license as proof of who I am through their website and mobile app and since Monday still no success.

    I am very unhappy and disgusted with Coinbase. As I look over the web I see this reoccurring theme that Coinbase is a stinking turd that DOES NOT have it together.

    Bottom Line: No, I would not recommend this to a friend

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  • 9 out 12 people found this review helpful

    Bad experience

    I'm new to Coinbase and every time I want to login I have so much difficulty to get in and after all that I can't do anything. It appears that an error has occurred, what's that all about? Is it normal?

    I am still thinking if I would recommend it to a friend.

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 11 people found this review helpful

    Nonfunctional and unprofessional

    I am from Germany but residing in Canada. I could not change the country for verification to unlock a bigger investment limit. Support couldn't help, and they blocked the $100 weekly limit I had instead.

    Bottom Line: No, I would not recommend this to a friend

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  • 13 out 14 people found this review helpful

    Thieves?

    After more than 3 weeks I am still waiting for my SEPA bank transfer to be credited to my account and an email from their support was worse than useless. I agree with the majority of other reviews here: AVOID!

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Jan 16, 2018

      Andy

      I agree. I had to do SEPA transfer twice, costing me €20 and it is still not verified.

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  • 13 out 13 people found this review helpful

    Rip off

    • Vancouver, British Columbia, Canada,
    • Oct 31, 2017
    • Verified Reviewer

    This is a rip off scam. It costs about 15+% in total fees to do a transaction. They are rolling in the money from stupid companies that force buyers to use their VERY COMPLICATED system. Stick with PayPal, at least it's trustworthy and reasonable on the fees, AND EASY TO USE!

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 19 people found this review helpful

    Avoid

    • Cleveland, OH,
    • Oct 19, 2017
    • Verified Reviewer

    After all verification (phone, credit card, etc.) process, they want to get your ID and banking account. Scammers! Avoid!

    Bottom Line: No, I would not recommend this to a friend

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Showing 23-33 of 79

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