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I just came back from Germany: Romantic Rd/cities tour every day, the entire trip my friend and I were aggravated and so bored. Up 5:30 am daily for 11 days, we wanted to literally go home, the trip was absolutely boring and you're on the go to a little cute area that’s as big as baseball field for hours with boring tours of the cities with a guided tour before you're back on the bus for hours continuing your trip like this boring for 8 days. The only nice place was Rothenburg, which you don’t need two nights there just one, but it was for two, and Munich with Bavaria to Ludwig’s castle was nice. This was a disaster trip. I used Collette twice before had no problem but this trip is making me stop taking tours with them.

I just wanted to say that the tour we took to Spain was horrible. Collette markets themselves as "first class." Wrong...

Example: The tour bus we had was cramped, absolutely NO legroom, we were told not to use the onboard bathroom as then we would have to spend time driving around Spain looking for a receptacle to dump it. We ate at "TRUCK STOPS," yes, truck stops! There were 45 people in this tour and we had absolutely NO TIME to do anything but stand in lines - a line for the bathroom, a line for food, and with our guide telling us we had TEN minutes, hurry up. We had ZERO time to shop, we spent the time, that's right, in "touring lines," forming lines to walk through the town, touring one church after another church. We came home with NOTHING purchased from Spain...and the meals that were covered in the tour package? Never included a good variety of fish. If you were lucky you had "hake fish" to choose as one and only fish option, the rest was pasta, lots of bread...very sad.

If you have had this kind of experience with them, the only thing I say that will call their attention to this, is to demand your money back for the price of the tour. Complaints alone just don't do it.

But here's an update: I sent in my letter complaining above and received a phone call from Collette rep. I demanded 1/2 minimum of my tour package price back...Today he called back to say "they do not refund for reviews of this nature." What? How bad does a tour have to be in order to get a refund....

All I can say to you out there, let the buyer beware.

Not worth the money we paid, for our 27th Wedding Anniversary! Yep, that's right. I don't know how they are getting more than two stars overall.

We booked this tour through Ohio AAA Members Choice. It was never represented to us that it was a Collette Tour. We were told we would have afternoons free, which was untrue. The tour guides and coach driver were excellent, and we saw much of the United Kingdom, but it was too rushed. The hotel in York was a smelly cheap Holiday Inn. The rest of the hotels were 4-star. Although we enjoyed our time, we would not go on another Collette Tour, too much with not enough time spent anywhere. Too rushed.

Left for guided tour 10 days. Destination Israel. Flight on El Al was direct but I was told I did not need to upgrade because El Al had extra leg room...not so.

From day one, my wife and I were hurried to the bus, lunch, and back on the bus. The trip was a nightmare, even when the bus ran over a piece of luggage in their haste to keep on schedule.

I can go on and on, but I feel it would be futile to warn people of such tours.

I booked a tour to France, was to receive documents three weeks prior to departure, but I never received them. I called, they then said 14 days prior, I was to receive the documents no later than today, but I never received them. I called again and they said they never sent them and will send sometime next week, maybe Tuesday, and everyone is gone for the weekend, so no manager was available to help until Monday. That leaves if mailed Tuesday, maybe received by Friday or Saturday or later, if received at all. Find a company that cares and is not just taking your money and giving you the runaround. It is not worth it when there are so many other, better companies who care.

This tour to the UK and Ireland was our first with Collette and certainly will not be our last. It was a wonderful experienced. There is a lot packed into two weeks, but we were fortunate to be lead by Norman Greene. What a treat! Poor guy had a coach full of seniors with varying degrees of temperament, but he never showed any signs of frustration or ill temper. He had a wealth of information and in general, a very nice man. We would tour with him anytime!

We saw everything from sheep herding in Ireland to the Edinburgh Scottish Tattoo in Scotland. I can't wait for our next trip! Highly recommend this tour! Collette also did a great job with pre-trip readiness.

I convinced my husband to go to Ireland, I looked at many tours but decided on Collette. Fiona was wonderful, well organized, and very nice. Nick was our excellent driver and Jaimie filled in one day with a very scary ride down from the Ring of Kerry, but he did a great job, nothing was better than this trip.

Limerick was probably my least favorite and Killarney was my favorite, it was such a beautiful buggy ride over the island by a boat. It was a beautiful area, wish we could have stayed one more day and two days at Cabra Castle. It was so beautiful and would be a relaxing day before we got home. We enjoyed how beautiful it was. We had a bus with 43 wonderful people all so congenial and friendly.

Thank you Collette tour, Fiona, Nick, and Jaimie for making us have such a wonderful tour. Hopefully, I can convince my husband to "cross the pond again!"

My son Steven and I went on a Collette tour and cruise on the 4th of October 2017. We were the only two from England, the rest of the party came from America and Canada. One person from Canada was a doctor and another a lady called Evelyn, also a lady who was a midwife from the USA. Many of the passengers whilst on Victoria cruise were taken very poorly, me in particular, and I had to be taken to the hospital, transferred from the boat to hospital in China by ambulance suffering from salmonella, septicemia, etc.

We had a photo taken and many people had the booklet signed, with email addresses by other passengers but unfortunately, we did not get ours signed. I would be very happy to hear from some of the other passengers regarding the holiday experiences, particularly the outbreak.

I am very dissatisfied with Collette and its tour director. This company only offers panoramic tours. In our case, people in our tour had to pay to get into the Alhambra and the arts and science museum in Valencia, even though Collette said we were going to get inside those places. The tour director is not qualified. Lacks empathy, promised we were going to Montjuic to see the water fountain color and sound show and just took us back to the hotel.

I had the opportunity to go on a tour of South Africa with friends planned by Collette Tours. I found that during the planning process that there were a few mishaps with Collette, including not being able to identify the group when I called Collette to answer a question, canceling not once but twice, an informative session with the group and failure of Collette to follow-up with concerns that came up with the trip on our return.

Things Collette did well: picking wonderful hotels for us to stay in, sending a beautiful package prior to our leaving and before leaving a willingness to correct problems (I haven't seen this on our return). I would like to see Collette improve on activities and places we visited while in South Africa. Our tour was 14 days and we visited a winery for 3 days, a riverfront hotel for 3 days and though they were beautiful places, we really did not have an opportunity to visit surrounding areas as the hotels were off the beaten path and we didn't have evening transportation, missing museums, art galleries, nightlife, etc., for us to get a taste of the different cities of South Africa.

In 14 days, we had a one-day safari, visited a diamond "factory" that was actually a diamond store in downtown Cape Town where we were greeted with champagne and cappuccino, with the goal for us to spend money. I actually was encouraged and previewed diamond earrings on sale for $13500, a diamond bracelet for $100000! We visited an aloe "factory" to buy aloe products and with the exception of going to the Apartheid museum, the ostrich farm and paying to have dinner with a local family, we never visited something that was for the purpose of seeing what made South Africa special.

We spent many hours on the bus and given the opportunity to see many Dutch buildings and churches in most of the cities we visited, the beautiful coastline of South Africa and the winery. All nice, but not what I think about when I think of South Africa. If we had visited these places for a few hours and not spent days, I believe my trip would have been more enjoyable. On return, I have compared my trip with other South African tours online and I feel cheated.

I suggest before booking this tour that you compare. I can't blame anyone but myself for not checking out Collette and their idea of what should be seen on a visit to South Africa!

Happy travels.

We had booked a trip to Costa Rica in March but had to cancel due to a no flying order after emergency eye surgery. I had declined trip insurance due to the high cost (over $800). We lost $1100 due to the 30% penalty on the land portion. The airfare was nonrefundable.

I called American Airlines looking for a future travel credit. AA said that Collette had not paid them and there was no value on the tickets. This means Collette gets to keep all $1660 for airfare portion! This is theft by any other name.