I ordered direct from the company and I thought I would get quick service that way. Don't expect quick service. The shipment was slower than molasses in January.
I have mixed feelings about this product. On the plus side, the picture is fantastic. I use it inside looking outside through a screened window. Everything is clear and sharp. It records my dog barking through a closed window and covers his movements back and forth. Pedestrians and vehicles on the street are clear and sharp and there would be no identification problem. And, it's easy to charge and download. I charge it through my computer and download directly from the cam into my computer - no need to remove the disk. The computer treats the loaded Cop Cam as another drive. While I'm downloading, the unit is charging. Slick. I haven't used it at night yet so no review there. The size of the unit is a winner. Easy to handle, mount and move around as needed.
On the negative side, the manual is a work of junk art. It doesn't even begin to explain things that I would like to know such as how to change the battery when the old one dies (and it most assuredly will with time). Does this mean we have to buy another unit when the battery goes south? Don't like that option especially at the price they want for it. And with Trump messing around with China, the price of a replacement is only going to go up, up, up.
If you are going to be gone for an extended period of time, say two hours or more, you will need a wall charger. I have the 32GB disk and the battery doesn't even begin to fill it before it (the battery) discharges. It seems like there is a mismatch there. So, to me, the wall charger is an essential accessory for the 32 gig card, And, of course, like everything Telebrands sells, it's extra.
The plastic accessories such as the table/wall mount stand and swivel clip are OK. They will not withstand abuse but should hold up with reasonable care.
So there you have it. I'm pleased and I'm not pleased. Would I buy another one? Probably not unless the company addresses my concerns. The battery changing and recording length of time before the battery dies are two major disqualifications. What could have been a five-star product is no better than two or three stars. Kinda disappointing...I would recommend it to a friend but only with the caveats I have specified in this review. Otherwise, no recommendation.
Bottom Line: No, I would not recommend this to a friend