I ordered a Deluxe Copper Fit back brace yesterday for $29.29, $5.99 Shipping & Handling, and $2.66 Tax. Upon entering the order, saw on their website that orders over $19.99 have free shipping. (Order number 29405923.)
I emailed immediately (within the hour) and included a screen-capture that I did to prove this, asking them to resolve this, credit me back for the $5.99 shipping, nobody got back.
Next, today at 10:16 AM MST, I called the customer service number 866.533.1182 and reiterated the request to credit me for the shipping or I'd cancel the order in a pleasant discussion with a representative who said: 1. It had not been shipped 2. They'd escalate to a supervisor.
By 2:18 PM MST today, 1/2/20, they did not call back so I called them where their representative said he saw the same Free Shipping offer on the website - had me hold to get this fixed and came back saying supervisor would not credit me for the shipping - also that it had gone out and I'd have to pay for returned shipping.
Their own representative shared that they have horrible customer service and he was sorry he had nothing to offer and the supervisor would not comply with the promotional free shipping. I shared I'd be happy to go to the press, offer this to the BBB, the State AG - he said "I don't blame you and good luck".
Bottom Line: No, I would not recommend this to a friend