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  • 19 Customer Reviews
  • 11% Recommend This Company
1.4 out of 5
5 star: 10% 4 star: 0% 3 star: 0% 2 star: 0% 1 star: 89%

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  • Bad business

    • By Vicki D.,
    • Holmen, WI,
    • Feb 17, 2019
    • Verified Reviewer
    Overall Experience:

    We had ordered a 3-month subscription to Rox Boxes through Cratejoy. We received one box. One. Kept waiting, then contacted them about not receiving any more for two months. We received an email back, from what I believe is an automatic reply to pacify customers. Logged onto Cratejoy’s website, only to find Roc Boxes is no longer selling through them. They still haven’t told us that little piece of information. Run around is all we got. We called our credit card company and they have reimbursed us. I will never do business with them or Rox Boxes again.

    Bottom Line: No, I would not recommend this to a friend


  • Absolutely horrible for sellers, zero stars!

    • By Macy D.,
    • Seattle, WA,
    • Mar 17, 2019
    • Verified Reviewer
    Overall Experience:

    You have NO control over your clients, your money or your business. Any semblance of this is just that...a mirage, a facade, or feigned.

    Worst experience with any platform, ever. I can't see any platform ever topping this, either. I'm not trying to be mean. This is utterly ridiculous to the point of being borderline insane. I, personally, have never felt so trapped in my life and I have been in situations of domestic violence.

    There is literally zero protection for sellers. ZERO. To say I'm flabbergasted at the lack of support would be a DRASTIC understatement.

    The frustration with this is beyond anything I've ever experienced and I have been in sales my whole life (over 20 years), owned my own sales offices with over 100 incredibly different and quirky employees, over 250,000 customers and have been selling online specifically for over 6 years on multiple platforms. Never, EVER, has there ever been an absolutely PTSD inducing experience such as the one we've had with Cratejoy. The support system and system as a whole is absolutely reprehensible. There honestly is not a word in the English language to describe it.

    Other issues:

    1. Customer service reps are not educated on policies, or they are just instructed to bend them as they please. They are also essentially their own "manager" as there is no-one to monitor performance or any "checks and balances" system. If a rep does not "like" you, be prepared for your business to suffer. There is absolutely no professionalism or accountability taken on Cratejoy's part. Period.

    2. Customers seem to be encouraged to leave negative feedback.

    3. Subscription School is a Cratejoy owned Facebook page that is supposed to be for helping out sellers but bans sellers and deletes comments/threads who mention anything bad about Cratejoy or its employees. There is literally a pinned post on the top warning sellers not to mention problems or anything bad or you will be banned. (The fact that it even had to mentioned at all signals a problem in itself and should tell you something.)

    4. If you try to get support and mention something Cratejoy views as "bad" and you will be punished for it. Whether it be with contacting subscribers, lack of support, no response reviews or all of the above.

    5. Absolutely NO responsibility taken for errors on Cratejoys part, better to just blame it on the sellers (NOT a good business model, nor is that sustainable).

    6. Sellers are essentially "trapped" on Cratejoy platform if they offer multiple months subscriptions.

    7. Fees are outrageous, and when you don't offer customer support (the SELLER is their customer btw, I think they are totally unaware of this though) then things can go a little sour. The fees on top of the monthly are so high that once you break it all down with the cost of the box you are losing money even on a $50 subscription. The longer you stay with Cratejoy the more truthful this will become for you as you start slowly hemorrhaging money.

    8. Cratejoy is only supposed to force refund in extreme circumstances, yet they will actually refund any time they want, without notice or reason, and then will blame it on the seller, once again because they take zero responsibility for anything they do.

    9. Cratejoy takes recognition and profit for sales they did not generate. This is, in my opinion, theft! You put in the work to generate the lead, they take the credit. It costs you 10% of the sale on TOP of their fees. They even take fees on shipping. Fees on top of fees on top of fees on top of fees. It is not hard to see where a click to a site came from, they are fully aware these are not their leads.

    10. Does not "offer" phone support. (This is for a REASON. Open your eyes!)

    11. Almost impossible to move platforms and retain YOUR subscribers. Without moving to another platform, re-branding and starting all over, there is really no escape.

    12. Review system is incredibly flawed.

    13. Support also only responds to what they feel like. It if is bad, don't expect a response at all, EVER. (Not kidding, not even a little bit)

    14. Customers can charge back MONTHS after receiving all of their packages.

    15. Zero follow through on promises.

    I should have read Cratejoy's own reviews other sellers have already left regarding this before ever signing up for this.

    We have held back on even reviewing the company for fear the box will be "punished" for the review.

    Maybe if the review system wasn't so flawed and allowed subscribers to leave multiple reviews in a row (which is against their own policy) that take days if not weeks to get a response on to get them removed and before the box was even marked shipped or was scheduled to ship this would be about 1/4 as terrible. The review window opens immediately, also non-verified purchases can leave multiple reviews (i.e., a subscriber can tell all their friends to leave reviews too and nothing will be done). This is more like an escalating day long back and forth between you and the customer than it is a review system at all. All you get is "we're working on a solution to the problem." Great. Thanks. In the meantime, all the hours we've put in (not to mention the money) will just continue to swirl down the toilet.

    Remember this: YOU are putting in the work, you are purchasing the product, you are packaging it, maintaining customer care, you are essentially running your own business and all the time spent on this is YOURS and yours alone. Cratejoy is only the medium. You are paying them for a "service" every month and a certain level of care is to be expected because of this. Cratejoy is well below the bar in all aspects and should not be considered under any circumstance when looking for a subscription platform.

    You also have to write in and wait days to post a response to a review, too. In the meantime customers are reading these, just thinking nobody cares to respond. Then come the charge-backs from others who get scared, then come the reviews referencing the first reviews that shouldn't have been allowed there in the first place. On what planet does that seem functional? What a joke. We've really tried everything possible to make it work and really held back on leaving this review for quite some time because we wanted to give the benefit of the doubt even though all the flags were there, but ultimately decided due to actions and repeated problems that others DO need to be warned.

    All in all, I give this 0 stars. Zero. Because of lack of support and the way the marketplace is set up, I do not see this ever improving. Dastardly. Contemptible. Vile. Underhanded. Despicable. Cowardly. These are all words I would use to describe Cratejoy.

    All in all, if you are considering it, DON'T. If I can help anyone see what I didn't beforehand, then this review will have not been in vain.

    Bottom Line: No, I would not recommend this to a friend


  • They are a scam and over charged my card

    • By Katie N.,
    • California,
    • Apr 22, 2019
    • Verified Reviewer
    Overall Experience:

    They have misleading options and charge your card multiple times. I would never buy anything through this website, they are a complete sham.

    Bottom Line: No, I would not recommend this to a friend


  • INCREDIBLY LAME

    • By Tammy I.,
    • Boise, ID,
    • Jun 4, 2019
    • Verified Reviewer
    Overall Experience:

    I've had two subscriptions with them, both subscriptions arrived at the beginning of the following month, meaning, if I order a mailbox I'm sure to get it in June, the June box comes in July, it's a lot of money and you have to wait a long time. I don't like that, I feel like it's a rip-off somehow. It's not worth the money for the items ever.

    Bottom Line: No, I would not recommend this to a friend


  • Seller refusing to send rest of my paid yearly subscription

    • By Elizabeth N.,
    • New Mexico,
    • Jun 22, 2019
    • Verified Reviewer
    Overall Experience:

    I purchased a monthly seed subscription and paid for a year upfront. I decided to cancel the renewal, which would be in December. The seller has only sent five months of seeds and emailed saying that they "were confused because I canceled, do I want to renew." It is not rocket science. I paid a for a subscription for a full year and only received five months out of twelve months. Send me my items or refund me. Not confusing. Frustrated, and I do not recommend Cratejoy or Urban Organic Gardener Seeds through here.

    Bottom Line: No, I would not recommend this to a friend


  • I lost $80.00 on Cratejoy

    • By Mathew K.,
    • New Jersey,
    • Oct 12, 2019
    • Verified Reviewer
    Overall Experience:

    I paid $78.95 for 2 subscription boxes from Rawbox that arrive every 2 months. I sent an enquiring after not receiving the first. It took 3 tries to get an answer that Rawbox was being bought and sorry for the delay. After waiting a long time I enquired again. Again it took 3 requests and was told everything would be finalized by 09/01/2019. A third enquiring told me they were still going through the finances. The new owners of Rawbox did not have my payment and suggested I dispute it with the bank. At this point, I asked Cratejoy to please intervene. A nice gentleman said he would try to contact the seller but would also put through a manual refund. The Cratejoy support person never reported he was able to contact Rawbox and he could not refund me because it was past a 120-day cutoff for refunds. This after everyone dragged their heals answering me. This gentleman also suggested I dispute it with the bank. The bank has a 60-day cutoff. I can understand the bank's policy and why should the bank be in the middle of what I consider theft if not fraud. It's been several weeks and no word from anyone. I have lost $80.00 dealing through Cratejoy. The last insult to me is Rawbox is still on Cratejoy.

    Bottom Line: No, I would not recommend this to a friend


  • Great platform

    • By Shane,
    • Portland, OR,
    • Mar 31, 2016
    • Verified Reviewer
    Overall Experience:

    Easy to use platform, cool team, really responsive staff. Do wish they had bulk changes for customer profiles (like bulk cancel or bulk re-bill date change).

    On the above, they do charge a recurring 10% fee that you acquire through their marketplace. I have margin to give them for getting me customers, so I think it's okay.

    Bottom Line: Yes, I would recommend this to a friend


  • Best place to find subscription boxes

    • By Amanda,
    • Los Angeles, CA,
    • Feb 9, 2018
    • Verified Reviewer
    Overall Experience:

    I've purchased around 12 subscription boxes from Cratejoy, and while not everyone has been my favorite, I've found a few that are perfect for my husband and I and our two kids. We currently receive an Italian meat/cheese box, a kids book box, and a baking box, and they constantly deliver excellent products that we couldn't get anywhere else. My husband has tried a few of the alcohol boxes where they send you a few new cocktails every month. Those are great if you entertain frequently or are trying to become more knowledgeable about mixology.

    I don't know of anywhere else to find so many different types of subscriptions? The customer reviews on Cratejoy are helpful in making an informed decision, and sometimes I even take a chance on a brand new box with no reviews to test it out (the kids book box is a new one we're testing and seems good so far).

    Bottom Line: Yes, I would recommend this to a friend


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