About Cue Vapor System

By Tyler Cooper
HighYa Staff Published on: Sep 25, 2017

Cue Vapor System is an electronic vaporizer that claims to simplify and streamline the entire process of what has colloquially become known as “vaping.” Unlike many traditional vapes and e-cigarettes, there is no need to swap out coils and other parts when using the device, and the 5ml cartridges (which are required to use the device) are said to last many users an entire day or more.

The Cue comes in six different colors; white, black, blue, pink, red, and orange. The product comes with a 1500 mAh internal battery, which the company states will last users anywhere from a day to a week or more, depending on individual usage habits.

The makers of the product claim that it represents a combination of the ease-of-use that comes with disposable vapes, and the power and satisfaction you typically find with higher-powered “mod” devices, albeit without all the extra work. In order to determine if this is truly what you can expect from using the Cue, let’s take a closer look at how it’s supposed to work below.

How the Cue Vapor Works

At a glance, the Cue operates similarly to other vaporizers, heating up essential oils but not actually combusting them. Instead, they are boiled, causing them to release a vapor containing the active ingredients that you then inhale.

Cue’s novel approach, however, centers around the fact that it utilizes first party cartridges instead of the bottles of “e-liquid” found in seemingly countless varieties in stores and online nationwide. The company claims that this means less hassle for users, due to the elimination of cracks, leaks, and other issues commonly associated with vaporizers.

These cartridges contain 5ml of liquid each, which the manufacturer claims will last users anywhere from one day to a week or more, depending on how often you use the device. They recommend removing the cartridge throughout the day to check its level using the see-through construction.

Understanding the Differences Between Vaporizers and Cigarettes

Vaporizers have become incredibly popular over the last decade as an effective alternative to cigarettes, leading many former smokers to become full-time “vapers” instead. One of the largest reasons for this change is undoubtedly the subtle societal shift away from cigarette use being the norm, which itself has been spurred on by enhanced scientific clarity in recent years as to the numerous adverse effects tobacco exhibits on human health.

Having said this, much is still unknown about the long-term safety of vaporizer products like the Cue, though new data is coming out at a steady pace. The Mayo Clinic puts it bluntly: “There’s no scientific evidence that using e-cigarettes is safe.”

They go on to mention some other potential dangers about the devices and the chemicals they contain: “Researchers have found that some e-cigarettes have nicotine amounts that are very different from what's on the label. In addition, some flavoring agents and other additives have been shown to be toxic.”

In addition, the long-term effects of inhaling vegetable glycerin, propylene glycol and other additives commonly found in e-liquids are still largely unknown to science. For this reason, both the FDA and the American Heart Association have issued warnings about the potential health risks associated with these products.

But what about their role in helping smokers quit? Although e-cigarettes have long been touted as an effective method of quitting smoking, WebMD, the FDA and the Mayo Clinic all agree that there isn’t any definitive evidence supporting this to be true in all situations. For the most part, evidence of their use in cessation is still quite anecdotal, from the sound of things.

So, what does all of this mean for you? In short, vaporizer devices might not be completely healthy in the long run, nor are they a proven way to quit smoking for good. In terms of the Cue specifically, there’s the potential for nicotine addiction–though the company does offer nicotine-free options, to be fair.

The main factor of concern is the inclusion of both vegetable glycerin and propylene glycol in the company’s cartridges, because again, long-term data on these chemicals remains inconclusive.

Despite all of the above, there’s growing evidence supporting the claim that they are at least healthier than their tobacco-filled predecessors. Of course, with something that kills seven million people a year–half of all of its users–that can still be viewed as fairly significant.

Cue Vapor Pricing & Return Policy

Cue Vapor is currently sold by the manufacturer online for $29.99. This “starter pack” includes the following items:

  • Cue device
  • Smooth Tobacco cartridge in 3mg nicotine
  • Deluxe carry case
  • 3 ft. USB cable
  • Dual-port car charger
  • Your choice of one 3mg nicotine cartridge

It can also be purchased a la carte for $19.99. Shipping is free for standard ground, or $19.00 for rushed service.

Individual replacement cartridges will run you $6.99 each, or $31.99 for a five-flavor discovery pack. There are currently four different categories of flavors available, including tobacco, fruit, mint, and dessert. There were ten total flavors available on the website as of this writing:

  • Smooth tobacco
  • Menthol tobacco
  • Apple tobacco
  • Peach tobacco
  • Full tobacco
  • Berry smooth
  • Creamy mint
  • Chocolate banana
  • Vanilla cream
  • Fresh melon

Each of these flavors are available in three different nicotine concentrations; 0mg, 3mg, and 6mg.

The product’s website does not seem to list a written return policy, so we reached out to customer service during our research for clarification. We were told that all orders include a 60-day money-back guarantee, less shipping costs. You’ll be required to pay return shipping to get the product back to the manufacturer. To initiate a return, you’ll need to call customer service at 800-377-7709.

Cue Vapor vs. the Competition

As mentioned earlier on, vaporizer products have been commonplace in the US and abroad for several years now, and as a result, there are hundreds of different models available both online and in-stores today.

Despite this, it seems as though the vast majority of these products are not “closed systems” like the Cue Vapor–meaning that you can use any flavor e-liquid instead of just pre-packaged cartridges. Only a few others–like the Europa, for instance–utilize similar proprietary e-liquid delivery methods.

If you’re searching for the right vaporizer for your needs, it can be all-too-easy to feel a bit intimidated and even overwhelmed by the sheer variety of products and technologies available today. Because of this, here are a few things to keep in mind going into a potential purchase:

  • Determine what level of involvement you are looking for. Closed systems like the Cue seem like they might be ideal for those new to vaping in general, or for those who simply don’t want to mess with coils, cleaning, leaks and other little quirks that come along with “mod” devices and more specialized vaping devices.
  • Consider the long-term investment required. With a standard vaporizer, you can use just about any bottle of e-liquid out there, and many are available in bulk online and in-stores in an impressive variety of flavors and nicotine levels. With a system like the Cue, you’ll be limited to the in-house flavors and quantities, and because the company states that the 5ml cartridges may only last a day or so depending on usage, you’re looking at a potential $7/day fee in operating costs alone.
  • Always be mindful of the risks. As we mentioned above, much is still to be learned about the potential for adverse effects that come along with using a vaporizer. Because there are still many unanswered questions, we’d recommend speaking with your doctor directly before making a purchase.

Final Thoughts on Cue Vapor

Bringing everything that we’ve learned about the Cue Vapor System together, we still have a few lingering thoughts that we feel are worth discussing.

On the one hand, the Cue seems like a simple, user-friendly way to break into vaping, especially if you’ve never had any experience with it in the past, or are looking for something a bit more hands-off than the “mod” culture that seems to be prevalent in the wider vaping industry.

On the other, using a closed system that can cost you as much as $7 per day in e-liquid may be cost-prohibitive for many. This is especially true for those looking to quit smoking for financial reasons.

Painted against the backdrop of the warnings issued by the American Heart Association and the FDA, as consumers ourselves, we’d likely feel more comfortable speaking with a doctor before making a purchase, especially if we were just getting started with vaporizers. This is especially true considering that the Cue Vapor System includes options containing nicotine, which is an addictive substance.

Despite these concerns, the Cue Vapor System looks like a solid device for those looking to begin vaping with minimal overhead. If you choose to try it out, you’ll be able to take advantage of the 60-day money-back guarantee, should you decide it’s not for you in the end.

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30 Consumer Reviews for Cue Vapor System

Average Consumer Rating: 2.6
Rating Snapshot:
5 star: 10 4 star: 1 3 star: 2 2 star: 2 1 star:  15
Bottom Line: 43% would recommend it to a friend
Showing 1-11 of 30
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  • 1 out 1 people found this review helpful

    Retired

    I believe my Cue is great. I was trying to quit smoking cigarettes and started the Cue, and two weeks in I quit smoking cigarettes. Then my husband tried it and decided it was good, and we started sharing it. Now we just buy double the cartridges every month.

    Bottom Line: Yes, I would recommend this to a friend

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  • 1 out 1 people found this review helpful

    Bad unit

    I have had two unit sent to me, and both were returned because they cracked, and now the one that I have won't charge. They told me there is only a 60-day warranty from when I first bought it, and well, I have not had the replaced one for sixty days so I think it should be replaced free of charge since this is the third one that has gone bad. I don't think I will buy another unit because it's not good customer service.

    Bottom Line: No, I would not recommend this to a friend

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  • 7 out 7 people found this review helpful

    Cue products, roll of the dice and don't back their product

    • Indiana,
    • Mar 19, 2018
    • Verified Reviewer

    For the record, I am not sure if it was here or elsewhere, but originally I wrote a glowing review about my Cue device. Convenient and "un-messy." Then I bought a second device to have just at my office. That's when I started to discover all of the "bad" about Cue.

    The second device became defective shortly after it's 60-day guarantee; light would not shut off even when the unit was off, so the battery ran and ran down constantly. So I bought a replacement. The same thing happened, BUT within the warranty period! So, they sent me a replacement. After only a couple of weeks, while it was charging via my laptop's USB, it began to melt (and was not fully charged yet)! It burned part of my desk and shorted out the USBs and touch screen of my laptop. If I had been gone from my desk any longer, the files near my computer would have been up in flames as they too had begun to scorch from the heat.

    Customer service was VERY sorry, sent me a replacement (#4 FYI) and assured me they'd make it right, but I just needed to send them pics of the melted unit and then send it back when the replacement arrived. I sent them pics of it, the burn mark on desk and files (next to my laptop) and returned the unit itself. I've never heard from them again. They got their evidence and ditched me.

    The 4th replacement unit works but doesn't hold the charge well, and the cartridge insert is not very good, so the cartridge will pop out if jostled even a little. I've also discovered that often I'll get a cartridge that lets you inhale as much fluid as it does vapor, so I have to toss it. The concept was good, but the product and the company were not; just expensive and shady. You can do better than Cue, not worth it.

    Bottom Line: No, I would not recommend this to a friend

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  • Love it

    I've been smoking cigs for over 30 years. I've tried about five different vapor pens and nothing worked. Then three weeks ago I got the Cue and got hooked on the fresh melon 6 mg! I haven't wanted a cig one time. Actually, I tasted a cig and I put it out. I don't like the smell of cigs anymore. I won't allow smoking in my house. Cigs stink up your house, clothes, bedding, etc. I'm so glad I got the Cue. And I don't cough the morning after I vape like I did with others. I don't have a smoker's cough anymore. I can breath better!

    Bottom Line: Yes, I would recommend this to a friend

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  • Light that tells the product is working doesn't work.

    Unless they show that they will correct the problem, I will not give them a good review. Please correct this problem. This product is not working, and since I was treated so rudely by the Kum & Go I got it from, I am coming straight to you.

    Bottom Line: No, I would not recommend this to a friend

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  • 3 out 3 people found this review helpful

    Very dissatisfied

    • Chicago, IL,
    • Mar 2, 2018
    • Verified Reviewer

    I bought my Cue at the local gas station. The first one was open and missing pieces and didn't work. They gave me a hard time in return, the second one was new and sealed with everything. I follow the directions and charged it for 4 hours, but the green light never went off, and it never worked. I tried at least 5 times, but nothing. The store won't do a return again so I just lost money. I really wanted to see if it helped me to stop smoking. I only had it for a day.

    Bottom Line: No, I would not recommend this to a friend

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  • Love mine!

    It cured a 30-year, pack-a-day habit, so yea, I’m a fan! Good price, great products, awesome customer service! I would never go back to cigarettes!

    Bottom Line: Yes, I would recommend this to a friend

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  • 4 out 5 people found this review helpful

    Leaks!

    The cartridge leaks and I specifically bought it because the vapes I have used in the past leak, and it's messy. This is not any better! A waste of money! Very disappointed, and it is too late to return it.

    Bottom Line: No, I would not recommend this to a friend

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  • 6 out 7 people found this review helpful

    Sucks

    • Feb 20, 2018
    • Verified Reviewer

    I bought two, and neither one will turn on. Yes, I followed instructions to the letter, and it is charged. I will take it back for the second time and go back to my e-cig. I can have my flavors mixed while I wait. I wasted time and effort messing with this Cue.

    Bottom Line: No, I would not recommend this to a friend

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    Comments (1)
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    • Mar 11, 2018

      Hallie Horn

      I'm wondering if you made the same mistake that I did. I thought I removed all the plastic plugs in the pod thing and freaked out, thinking it didn't work. However, upon closer inspection, I noticed a tiny remaining piece of the soft plastic piece. Mine has worked like a charm since then. I've called on and off since those first e-cig stands started showing up in the malls. I've had miss and really nice tanks. I do miss some of my favorite flavors but, aside from that, I really love the Cue.

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  • 8 out 9 people found this review helpful

    Not as seen on TV.

    It advertised and showed people just pleasantly enjoying the cape. It didn't show how it leaks, burns fingers, mouth and sizzles like boiling water. So disappointed at myself for falling for the scripted ad. Blah, blah, blah!

    Bottom Line: No, I would not recommend this to a friend

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  • 10 out 12 people found this review helpful

    Really enjoying my Cue so far!

    • Kentucky,
    • Jan 31, 2018
    • Verified Reviewer

    I bought my Cue and used the cartridge in it. Smooth tobacco, and it tastes and smells great. I am a heavy smoker so thinking of moving up to a 6mg cartridge. But I love the way it feels like I have had a real puff and love, love, love the smell (can't say that with cigs). I hope it proves to be the great product, I believe it is. The cartridges will cost less than what I spend on cigarettes a day, so I am not complaining! I feel it is very much worth what I spent, and I will stand a chance to stop smoking and not fool with all the mess and measuring of other cloud vapes. Which the kid in me loves the cloud!

    Bottom Line: Yes, I would recommend this to a friend

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