Curology

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Curology

Overall Rating

4.3

320 Customer Reviews

Summary

Curology is a line of customizable skincare products designed to allegedly help address the skin problems most pressing to you with prescription-strength ingredients.

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Customer Reviews

4.3 Stars out of 320 Reviews
5 Star:77% 4 Star:3% 3 Star:1% 2 Star:3% 1 Star:14%
81% Recommend This Company
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Posted on Feb 24, 2017

Relatively effective

By Kate, Detroit, MI, Verified Reviewer

I have had acne since age 13. I am now 32 and have tried just about everything. The only thing I have not tried is Accutane because I already live with anxiety and depression and do not want to take anything that will mess with my mental balance. I've been to several different dermatologists, but I simply do not have the time or money to go weekly to get peels, masks, etc., or to pay for the multitude of prescriptions they want me to go on. I've also been there, done that with just about everything you can imagine that is over-the-counter (including Proactiv). Nothing has worked well enough to justify me continuing to use it.

I saw Curology through a sponsored post on Facebook, and since it offered a free trial, I figured it couldn't hurt to give it a shot. The website is really attractive and easy to use. It was basically the same old story; try it hoping for it to work, but fully expecting for it to do nothing.

When I began using it, my skin did get worse at first. So probably for the first two weeks or so, I was tempted to quit using it. However, the website had prepared me for the fact that this could happen (they call it purging), so I decided to keep trying. After the purging phase, my skin did begin to improve. I was only supposed to be using it once a day, but I decided to try doing it twice a day. At this point, I began moisturizing twice a day as well. So I'd put on my moisturizer, then apply Curology.

I am really impressed with Curology. I have been using it for almost three months, and I have seen a pretty noticeable improvement in my breakouts. It hasn't completely stopped my breakouts, but they are smaller and clear up more easily. I know you are not supposed to pick or squeeze pimples, but I think we all do. The major difference I notice now that I'm using Curology is that, when I squeeze a pimple, it clears out much more easily and fully, then begins healing right away. Previously, when I'd squeeze a pimple, the head would take forever to emerge, leaving the zit angry-looking and more noticeable than before, and then taking days and days to heal.

Even though I wouldn't say I have clear skin, it's absolutely much better since beginning Curology. I plan to continue and hope to see even more improvement.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Nov 5, 2017

The worst!

By Briana, Verified Reviewer

Do not try Curology! Don’t even waste your money on this product. It doesn’t work! I contacted their help center and they were no help. The site clearly says to try it out and if it doesn’t work, you get a refund. That’s what I asked for and I got the run around.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Nov 6, 2017

Hi Briana,

I'm sorry to hear our team was unable to help.

We do offer a 90-day money back guarantee. Should you elect to cancel within that timeframe and are unsatisfied with our service and your results, we're happy to issue a refund to your account.

If you believe you qualify for a refund, do let us know and we'll be happy to review your case.

If you have any additional questions, don't hesitate to email us at support@curology.com.

Helpful Review? 16 People Have Voted

Posted on Jun 15, 2018

Blown away

By Julia V., California, Verified Reviewer

I had been constantly looking for something to help clear my acne. I used to get acne about three times a week. I was so close to going to a dermatologist, good thing I didn't. I also tried many other products including drugstore and other lines like Proactive, which were only temporary fixes if anything.

Since I started using Curology these past few months, I HARDLY ever get acne. When I do/if I do ever get pimples, it's during my period. I also suffered with redness and acne scars, and this has definitely helped with my acne scars and a bit with the redness as well. A friend even complimented my skin the other day and asked what I had been using, and I told her about Curology (I'm 19 by the way). I love this product!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 16 People Have Voted

Posted on Nov 20, 2018

Very bad experience, and it's your skin so don't mess it up because they don't care

By Fatimah Q., Texas, Verified Reviewer

I think this is the second not nice review I write in my whole life but I want to make sure it doesn't happen to someone else. The problem is how they treat you as a customer and they don't reply to you to solve your problem when you email them (which is the only way to contact them) or anything, they just want your money.

I had a problem with the product not working well on my skin (I have the messages with my consultant talking about that matter), so my consultant said we can change the formula whenever I decide to get back as I paused it. A few months later my card was charged for a two-month supply and I was sent the old formula forcefully, which was bad for my skin.

Customer service is horrible. I emailed them when their formula was being created, before it was even shipped, to make sure they don't send it because it's not right, but to mention I didn't order it and it was paused until January (not if their calendar glitches or doesn't update, that's their system's problem because that's what they'll tell you), and no one replied. I emailed again when it said shipped and they replied days later saying they do no refund although they charged me and sent me a wrong formula for $39. I emailed again asking for someone I can contact to fix this and they said they told me all they need to tell me (didn't even bother to fix the formula at least to match my skin or work something for me as a person they took her money) and haven't provided me with anyone who can fix this.

They don't care about ruining your skin, they just want the money, so I definitely don't recommend it. If you care about your skin, don't use them because they'll send you WHATEVER just like they did to me, and that's your skin, so don't mess it up because they wouldn't care to answer you back even if they did. Please...

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Nov 20, 2018

Hi Fatimah,

Thank you for leaving a review. I'm sorry to hear you had such a poor experience with us. Please know once a shipment is processed (bills and is sent to our lab for formulation) were unable to cancel that shipment. Because of this, you're able to adjust your next shipment via your shipping page, or by emailing our support team, anytime ahead of your next shipping date. If our team was unable to cancel the shipment, it is likely it had already been formulated at the time of your initial email.

Your provider is on hand to help update your formula as needed, be sure to message her ahead of a pending shipment to ensure any updates can be applied. We're happy to help adjust your next shipping date to allow time to work with your provider for any updates or changes, simply email our team directly at support@curology.com.

Please let us know if there is anything we can assist you with moving forward. We're happy to help review this further for you to clarify why this shipment was sent for you and how to make any needed adjustments ahead of your next shipment.

Helpful Review? 16 People Have Voted

Posted on Dec 3, 2019

Does not work

By Lauri H., Missouri, Verified Reviewer

I have been paying for this for months for my teenage daughter. It does not work and is almost impossible to cancel your subscription.

So unprofessional that they do not even have a phone number to call and cancel!

You talk to a person online and they tell you to buy other things to help Curology work. This is a joke!

What's crap is that you think you're talking to a dermatologist and you are not. So frustrated!

Not to mention they have internet celebrities back their product who claim it works! After over six months of using this product no significant change at all for my daughter!

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Dec 4, 2019

Hi Lauri,

I do want to apologize that Curology did not work for your daughter, I see how frustrating that can be. While Curology may work for many I understand it won't be a perfect fit for absolutely everyone. I can assure you that all our medical providers are licensed professionals who are registered to treat and help our members. They take this work extremely seriously.

Our providers will often recommend other products to use in tandem with Curology - we only want what is best for each member! If you need any help canceling you can email support@curology.com. You can also do so by logging into your account, going to the payments page, and following the link at the bottom of the page through to the end.

Thank you,

The Curology Team

Helpful Review? 16 People Have Voted

Posted on Sep 8, 2019

I should have been fine with what I had...

By Rebecca B., Appleton, WI, Verified Reviewer

In June of 2019, I decided to take a leap of faith and join Curology. My acne journey began when I was only 9 years old. I had tried prescription medications for my acne including Isotetroin, Benzoyl Proxide, Retinoids, Salicylic acid, Azelaic acid, and Antibiotic medications. I saw some results from these treatments but nothing to rave about. My acne was still taking over my life and I was running out of time before the damage was irreversible. By my junior year of high school, I had huge purple cysts on my chin and cheeks, deeply scared tissue from years of squeezing and scooping, and pores that were large and in charge. So, I was hopeful after seeing ad after ad about all the people, just like me, who were being bullied by their acne. I had friends who had skin even worse than mine who swore by Curology.

Before I started using Curology, I used Apple Cider Vinegar twice a day while cleansing and moisturizing with Drunk Elephant products. To be completely honest, it worked SUPER well for my skin. For the first time in forever, my skin was glowing, my pores were smaller, my forehead wasn’t a greasy mess, and I could wear a little makeup once and a while without breaking out for 3 weeks after. I regret quitting this regimen for Curology. I still have acne, obviously. I still had pimples and pretty crappy skin compared to 90% of the population. So, I decided to keep the good cards rolling and make my skin even BETTER with Curology. So, with this mindset, I took the short quiz about my skin and I took a few photos. About a day or two later, I was set up with a provider and had personally curated medication on its way to my front door. I was SO excited.

When my Curology package finally came, I was eager to start. I began by using the cleanser and moisturizer 3 times a day and the actual medication every other night. I was told by my provider, who was absolutely lovely and very kind and I do not blame her at ALL for my poor experience, that my skin was in pretty rough shape. She pointed out my damaged pores and hyperpigmentation. She also noted that I could see major benefits with Curology, but I may want to look into starting Accutane (the strongest acne treatment, like, ever...basically it’s the only "cure" for acne and it’s really hard to get your paws on...it’s expensive and extremely hard on the immune system, but it’s the only thing that will re-set your skin). This was something that I was already thinking about and trying to avoid having to do. I don’t have $600+ laying around to pay for Accutane. So, I knew that realistically, there was a chance that this may not work and that Curology may not be for me.

After a week of using my cream every other night, my skin got to a point that was so alarming and horrifying...I had never seen my skin that bad. I was reassured that this was completely normal and that my skin was "purging." Basically, that’s when skin pushes out all the dead stuff that’s stuffed in its pores so that it can fully absorb the good stuff that’s being introduced. I was told that it was to last 3-8 weeks. So, week after week, I was desperately hoping that my skin would finally stop trying to kill itself. After 7 weeks of this same heartbreak, I was starting to wonder if this was the purging or if the medication just wasn’t working. By week 10, I had 5 deeply rooted pimples that were so painful and tender I couldn’t sleep on my side or stomach because it was so painful for my face to even rest on a pillow. They would be deep red and purple as they just sat and stewed under my skin, full of rage and pressure. I was completely screwed. My skin was PISSED.

So, after 3 mental breakdowns and countless 2-hour-shower-crying sessions, I decided to stop using Curology. I threw away the medication cream and started using my original Drunk Elephant and Apple Cider Vinegar routine and within - I’m not exaggerating - 5 days, my skin was totally calmed down and giving me some hope. Overall, I think Curology is a wonderful brand and has some really talented and skilled employees, but it’s not for people like me, who have stubborn, deep, and aged acne. I would recommend it to an 8th grader who’s battling their first hormonal breakout, which is totally okay and still just as sucky as my acne. I think that it’s meant for people who have pretty surface level acne- maybe a lot of black and white heads and just some pesky pimples after wearing makeup for a few hours. I wouldn’t recommend it for people who have borderline cystic-acne or premature adult acne. My acne is probably a 7 or an 8. I would recommend Curology to someone who is at a 4 or a 5. It’s a great brand with a lot of really inspiring and touching success stories, but I just wanted to make a point that it’s not really meant for serious acne.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Sep 9, 2019

Hi Rebecca!

I am so sorry to hear about your experience. While Curology does work for many, I realize it might not be right for every person.

Glad to hear that you have found a treatment working for your skin - wishing you all the best on your journey!

Helpful Review? 15 People Have Voted

Posted on Oct 5, 2019

Charge you but no product

By Debbie S., Franklin, OH, Verified Reviewer

We ordered this for my daughter and we received the first shipment. We are now being charged on the credit card, but not receiving any product. Their excuse in the email says they all of a sudden don’t have our full address and it was returned, but still stealing our money with no product. They have no contact number to call and are full of excuses by email, so now we have to claim theft on the company. Don’t waste your money or time on this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Oct 7, 2019

Hi Debbie!

I'm so sorry this was your experience with Curology. If it was returned back to our facility by USPS then our team will ship it out to you to make sure you get your package. We do charge as soon as the item ships.

Please stay in contact with our support team so we can get this resolved and your product to you!

Best,

The Curology Team

Helpful Review? 15 People Have Voted

Posted on Jun 25, 2018

Customer service

By Jasmine W., California, Verified Reviewer

The actual prescription itself didn't work for me. I did try it for a while too. My scars and acne continued to persist. Overall, it didn’t do anything bad to my skin, but didn’t do any good either.

There was also this one time where I tried asking to cancel my subscription, but instead, I was charged $40. Customer service came slow and said it couldn’t be solved. I wish there was a way to return the bottle knowing that other people also have my same exact prescription.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Jun 26, 2018

HI Jasmine,

So sorry to hear you didn't see the results you were looking for. Do know our providers are always happy to re-evaluate your concerns and adjust your prescription if needed to help.

I'm sorry our Support team was unable to help, as it is prescription medication we are unable to accept returns.

Helpful Review? 14 People Have Voted

Posted on Nov 30, 2018

Don’t do it. Just don’t.

By Karen H., California, Verified Reviewer

The only reason I am writing this is to help others avoid going through what I went through. I started the trial because of the reviews, but come to think of it the only reviews on their site are good reviews because they FILTER them. The actual treatment DID NOT WORK and made me break out in cystic acne, which I’ve never had before, and then to make matters worse, when I tried to cancel because I was having allergic reactions, they still charged me for the 2-month bottle and shipped it out to me. They ignored my email regarding the situation. They have the worst customer service and product. I feel so discourage and so bad about myself because of them. I can’t believe I actually trusted fake and paid reviews. Just don’t waste your time, go to an actual dermatologist.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted

Posted on Dec 19, 2018

This whole company is a scam

By Barbara S., Georgia, Verified Reviewer

I used the formula that was "made for my skin" and my face broke out worse than I've ever broken out before. I messaged my provider and instead of changing the formula to fix it, they sent me the exact same mixture, and oh by the way, conveniently, they do not do returns. Complete scam. Do not use this product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Curology Inc.

Dec 20, 2018

Hi Barbara,

I'm so sorry to hear you had such a poor experience. Please know that it can be common for your skin to get worse before it gets better as you adjust to the prescription medication. Should this occur, our medical providers are on hand to offer advice.

I'm sorry to hear that you found your provider was unwilling to update your formula. Know that often to update formula photos or additional information may be needed, so be sure to check back in with your provider to help him or she find the right prescription for you! Should you reach out ahead of a scheduled shipment, we're happy to ensure that any needed changes are made before it is sent out.

If you have any questions or if there is anything we can help to address, please reach out to our support team at support@curology.com. We'll be happy to check in on this further.

Helpful Review? 14 People Have Voted

Posted on Oct 11, 2019

Charges you but doesn't confirm and it doesn't work

By Lisa A., Holiday, FL, Verified Reviewer

I was on this product for almost two years and my main concern was brown spots. This product never helped my brown spots and I did not see any difference with acne. Also, when I put my account on hold they failed to notify me later after hold time they sent another package to me charging me. They should notify the customer and confirm if I want to be off hold.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 14 People Have Voted
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