Dexcom G6

The hardware Dexcom sells is good. Their support systems are terrible. They can't keep track of what is happening in their world. I change my physician and tell them. A year later, I'm still not receiving my orders in a timely fashion because they're asking my former doctor for documentation. Over and over and over again. Then when they call me (they never email), the person on the other end of the line has such a heavy accent as to be unintelligible (I counted 7 "I don't understand what you're saying"), only to be hung up on.

Bottom Line: No, I would not recommend this to a friend

I’ve contacted Dexcom multiple times and started the process to get set up to get a Dexcom CGM. After weeks of this process, I have not received any follow-up phone calls to get processed and approved for use of a CGM. Dexcom service is awful and it’s ridiculous how difficult it is to get their product.

Bottom Line: No, I would not recommend this to a friend

This is my first CGM and I absolutely love it! A few problems with the app though:

1.) To say that it drains your phone battery insanely fast is an understatement. My battery before this app would last 8 to 10 hours on a full charge but with this app, it doesn't even last 2 hours. Something has to be done about this because it couldn't be more inefficient.

2.) The dumbest thing in the world is that the app won't work unless you give permission to override the do not disturb function which it will wake you up as it keeps losing connection. It was a very dumb idea to institute this.

3.) The adhesive on the sensors doesn't last near ten days and having to input a code every time you use a new sensor makes it so that you can literally only use the device for 2 weeks then you have to go back to the old way until you can refill your prescription for more sensors.

4.) It's crazy that the app isn't compatible with all types of smartphones. I don't understand why there is such a limited number of devices the app is compatible with.

5.) Also an unbelievable waste of material making the sensor inserter 95% garbage. The cost of this device is way too high. I will give it 3 months until I move on to a different type of CGM.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The product is highly overrated. I got burns and rashes on my skin from the adhesive. It was brutal. Sometimes the Dexcom is accurate and other times it is way off! One time it was reading my blood at 61 and going down. I had taken some glucose to raise it. I decided to test my blood with a meter and I was 100. I was no longer low. Thankfully I didn’t take any more sugar to raise my blood.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

My 7-year-old is a type one diabetic and we use Dexcom G6. He was diagnosed at 6 so we are new to this and really I have felt that Dexcom was a life savor until recently. I noticed his actions and behavior would be totally out of wack. His receiver would be reading 300s but multiple finger sticks show 90. Also, the receiver started showing multiple lows, I mean urgent lows, 20 and 30s, and he would be fine and a finger prick shows totally fine.

We have already gone through one receiver and had to have a replacement due to not staying charged.

Dexcom app completely crashed my phone and his. Full battery drained in an hour.

But the worst is the TERRIBLE, HORRIBLE rash from the adhesive patch. It's been 3 months since we used the adhesive patch and his belly is just now almost healed. Rash is so bad he would cry from the burning.

Dexcom has gotten completely too comfortable at supplying cheap supplies.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

This rating is harsh, but so is Dexcom's choice to support Google. Has anyone else received a message stating that they need to update their app or else the product will begin to report inaccurately? Dexcom's website does not allow an update for users to download directly from them, so if you do not use or choose to support Google, you are left in the wind.

Has anyone noticed as soon as the update became available if you declined the update requiring the support of Google, your product, which you have used for years suddenly began to malfunction and report periodically rather than continually? Super suspicious. Oh and isn't it convenient that the Dexcom software aka Google Software does not allow you to take screenshots of these malfunctions? How does this make me safer, Dexcom? I just take a screenshot from another phone to document this anyway.

To imagine a company (Dexcom) intentionally degrading your product to enforce an upgrade, does this seem like the puppy-dog and rainbows company you should blindly support? "Dexcom" intentional software tampering, intentional suppression of screen data image capture.

Do not support! True Americans support competition, not corrupted business models. Tell your stories online across social media, investment websites, reviewing websites, support fair competition. And if you don't then you cannot complain when there is only 1 choice left.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I have been a Type 1 diabetic for over 35 years.

I have been using Dexcom for over two years now, and it has revolutionized the way I treat my diabetes. Instead of getting only 7–10 readings per day (from fingersticks), I can see the trends in my glucose readings every five minutes throughout the day. This allows me to be in MUCH better control of my diabetes, and I am incredibly thankful for that. I think the use of Dexcom will add years to my life.

There is only one product attribute that I wish was a bit better. The adhesive that keeps the sensor on your body could be quite a bit stronger (a particular issue for someone with body hair). It tends to start coming up from my skin after 5–6 days (even when using an over patch), and I'm constantly having to check that the sensor is secure from that point until Day 10 when the sensor expires. I wish I could be more confident in the adhesion of the sensor. I used to use the Freestyle Libre before Dexcom and that sensor didn't have the same adhesion issues, so I'm hoping Dexcom is working on this aspect of their product. Once that is done, it will be near perfect.

I will say that the readings are a bit off when you first apply a sensor, so it is very important to calibrate it right away by using a fingerstick. I'm routinely getting readings that are 30 points lower than what the fingerstick produces when I first apply the sensor. But, once I calibrate things, the readings between the Dexcom and fingersticks are very, very similar.

The major problem with Dexcom is that I have to work through Edgepark (a medical supply distributor) to get the product. This wasn't always the case, as I used to be able to order directly from Dexcom with no issue. But they must have determined that it would save cost if they made all customers work through Edgepark. Fair enough, except Edgepark is a disaster and I'm not being dramatic. It took Edgepark over 30 days to process my last order (which meant I was without Dexcom for almost 20 days), and they put my endocrinologist through quite a process during that period, as well.

Specifically, they needed to confirm my prescription (which is understandable). They were routinely contacting the wrong doctor's office in the process, even after I got involved to make sure they had the correct contact information. (This was odd because they always got in touch with the correct doctor on prior orders.) And worse, they never reached out to me to let me know they were having issues; I had to figure that out on my own by following up with Edgepark several times throughout the month. And then, when they finally did get in contact with the correct doctor, they kept changing the "ask" of her. First, it was the case notes, which were provided. Then it was an authorization form, which was also then provided. Then they were complaining that the form was not completed correctly, despite the fact that my endocrinologist completes these same forms for many patients every day. In the end, the only way things got done was that my endocrinologist had to call Edgepark herself, which seems like a poor use of her time.

I got the distinct impression that Edgepark was trying to drag things out, either because they didn't have the supply chain in order to ship my product or because they were trying to push out the billing to my insurance. I'm not sure, but it was very, very fishy. I have filed a complaint with the FDA against Edgepark as a result of all of this, and, if this continues to be an issue, I will be going back to the Libre despite the fact that I love the Dexcom technology. It took dozens of hours of my time during the 30 days and I don't love the Dexcom technology more than Libre enough to justify that level of effort.

So I hope that Dexcom either finds a new distributor or goes back to fulfilling orders themselves.

Dexcom will tell you that Edgepark is "getting better", but that was not my experience.

I wish I could give this five stars, and I would if not for the fact that you have to work through Edgepark.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Wow, where do I begin? First, the customer service is not good. I advise anyone that is going to use it to get the Dexcom meter. Cell phones are upgraded all the time and also the Bluetooth, and that can lead to communication problems between the sensor and the meter. It only will read up to 400 high sugar and after you will have to guess on making adjustments to insulin. Lows take a long while to change from to actual raising. You might take more sugar than needed due to Dexcom slow transmission of rising sugar level. In all, I stopped using the FreeStyle and switched to the Dexcom G6. Big mistake!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I struggle with the Dexcom G6 sensor/transmitter readings on a constant basis. Right now my Dexcom is going off with an urgent low alarm saying that my blood sugar is 43. My blood glucose monitor says that my blood sugar is 107. I've calibrated it three times in the last 25 minutes and it has changed again to say my blood sugar is an "urgent low" condition. No, it is not. If I could give it a half star, I would, and that is only because it's only useful to tell me which direction my blood sugar is heading.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

"Wrongcom" likes to alert me I’m having urgent low sugars that are dropping fast although I’ll feel like my sugar is high, and when I check it with the FAR MORE ACCURATE fingerstick meter, it’s 195 and rising. Just incredible that this scam of a company had made it this long but they NEED to be stopped before diabetics die because of believing the OPPOSITE OF REALITY READINGS.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I am disgusted with Dexcom's lack of care and abilities. I had a 3-month supply and then ordered more and they had more hurdles to jump than the Olympics. Ridiculous how they do not care about their product and serving the customer. One sensor made me bleed for a long time. The customer service is in India I think because the person who took my call today was hard to understand, I was not happy and very displeased, so she, of course, put me on hold forever. I say here and now and of course will advise my friends to not get this product. Shame on this company for its lack of care and keeping the customer satisfied.

Bottom Line: No, I would not recommend this to a friend