DoorDash

If I could give no stars I would. Can someone explain why they advertise a 17-minute delivery time for a specific restaurant and then once that submit button gets pressed, they tell you it will take 45 minutes? But awesome because they have a cancel button, so you press that button and guess what? Five seconds into submitting that order you can't cancel, so now your stuck waiting for food you don't want because you don't want to wait 45 minutes after thinking you would be eating a burger in about 20 minutes. So you look to contact the dasher and they provide a number. You text that number and guess what, that number is no longer valid for the door dash. So I look online for help, press that button and it takes you to a FAQ page. No way to contact anyone. This is a horrible way to conduct business and I will make sure to advertise how horrendous this service is. Oh, and of course, I don't receive a refund. A big middle finger to this company.

And before they try to come back and say I had the wrong address, that was an after the fact moment. I tried to cancel before I even knew that.

Placed an order 05/21 at 6.30 PM. Waited until 8 PM but nothing ever came so we contacted DoorDash. Had a conversation with a so-called agent (I think it was a computer that answered our questions).

First we were been told the address was incorrect (strange, the last time we ordered the food arrived) and after continuing the so-called discussion with the "agent" they suddenly changed their tune and said he was at the house at 7.30 PM but nobody answered the door.

They refused to reimburse us. I would have been willing to give them another try but after this experience, I will never use them again. It's like a scam and I wonder how they get away with this. Learned a valuable lesson and will just get my lazy butt out of the couch and get my food myself from now on.

DoorDash is a SCAM! I've used DoorDash several times and the past two times have been HORRIBLE.

One time the food was late by about 10 minutes, which was frustrating, but I get that things happen. My order yesterday was the final straw! I ordered from ChopHouse, which is very close to my office. The estimated time when I was ordering showed 16-18 minutes estimated delivery time. So I went ahead and placed my order...including the tip ahead of time because that's how they are set up, which is RIDICULOUS. When I paid and my order was confirmed, now my order wasn't going to be delivered for 45 minutes (2:27 pm). Again, frustrating, but I had an appointment I had to leave for at 2:45 and didn't have time to deal with it. 2:27 pm comes and goes. At 2:37 pm I texted the driver asking for an update. No response. I go in and try to cancel the order, but I can't because it's out for delivery. I leave at my scheduled 2:45 pm time and get a text finally from the driver at 2:49 pm that he left it at the front door. I call my co-worker that was still there and asked her if someone delivered anything or rang the doorbell that we have a HUGE sign that says to ring and she said no. She goes on a scavenger hunt and finds it finally. The food (turkey burger and fries) were ice cold. And I had ordered a milkshake, which is now just a warm glass of milk. Obviously, since it had all been out driving around with the driver for over 30 minutes and sitting outside for however long.

I contact DoorDash and they say that they will only refund me for 50% of the transaction. WHAT?! I didn't get my food at all and it was WAY past the delivery time without any communication. They are sticking to their guns of only refunding me 50% of what I paid - that included a tip and fee on top of the food ($26). That is A LOT of money to be thrown away, literally. Plus that stupid driver still gets his tip! And my refund won't come for 5-10 business days. DoorDash is a scam! DO NOT USE THEM! Unless you want to go on a starvation diet and throw money away.

Worst ordering/delivery service ever! 90% of orders are wrong. At first, it looks okay because you can automatically get credits when you report issues. Then they start saying it has to be reviewed. IF you hear from customer service, they say, "we are unable to issue credits due to your account history." The first time this happened I had received a completely wrong order. Only 1 item matched my order. They don’t care. I ordered about 10 times total because I had some credits or they were offering free delivery.

After referring a friend and neither of us receiving any credits after several orders (it was supposed to be $20 each), I complained again. At first, they just told me where I could find the referrals in my account. I kept retelling them what the issue was and that neither of us had received credits. Then they said the referral’s first order wasn’t over $10. I told them it didn’t state anywhere that the 1st order had to be over $10. Just that the credits would be issued after an order of $10 or more. After more back and forth, they said one of us had violated their terms. No explanation. I asked what was violated. No response.

I’m done with these cheats and scammers. Stay far away! They don’t give a crap about customers. Use ANY other service!

Today is 04/23/19. I have now been contacted via email after sending a Facebook message. I have also been reimbursed the cost of this order, but my original statement stands. I would not recommend this company/service.

I thought the company was great because I was getting all my favorite meals. One day I placed an order but during the stage where it was supposed to be picked up, the status changed on the app and I reached out to DoorDash per the instruction. No one contacted me back. After about 40 minutes from when I should have received, I got food elsewhere. But then I received a message stating my dasher was on the way to pick up my food. I thought there was a glitch and said "35 minutes later? I already have food." She called and apologized because she in reality there was an almost 2-hour delivery window from when the order was placed. But I was no longer home and eating elsewhere so I said it’s too late and I’ll request a refund. She said okay, however, DoorDash said no...stating I received my food. Now I’m out of $30 for a meal that would have cost $20 in store and something never received. Very disappointed. Their glory with me was short lived. (App deleted.)

Wow...the first order was fine. Second order was so late it spilled into a meeting at work. Order three was fine, I mistakenly thought I didn’t get an item...got a partial credit. Realized my mistake, offered them to take the credit back. Order four, the guy claimed he didn’t have my exact address and instructions, then they mixed up the order. They offered me another credit which I refused, then explained I wouldn’t use the service again...so I didn’t need credit on my account. I was told I’d get a call to sort out the issues...never happened. Got a form email to which I called them out on. Then...cherry on top...I was told I complained too much so I wasn’t getting a credit I already turned down. Please explain to me how this works as a business model.

Beware of DoorDash as they are deceptive thieves. I order from a website that says free delivery. Tells me that I can see the receipt on DoorDash. When I try, it shows what I ordered with no listing of money. I finally find a place to see what I am being charged because my credit card company shows about $25 more than what I ordered. They tacked on 15% for a tip and $6 for delivery (even though it said free delivery on the site). I tried to stop the order but they refused.

DoorDash has now started what they call "Batched Deliveries," where they will batch together multiple deliveries in one delivery session. What that means is that it is taking longer for people to get their food, because there will be multiple stops for one dasher. So, just because it says you will get your food in 30 minutes, it might actually be 45 to over an hour before it is actually delivered. Which also means that the food is more than likely lukewarm when you receive it. When I contacted them about it, the most I received was a $10 credit on my order and an "I would be upset, too."

DoorDash needs new Dashers that know how to pay attention and need to talk to their restaurants and tell them to learn how to read our special requests because they don’t listen and DoorDash won’t compensate you for their mistakes! They also have kids delivering my food! They also delivered my food to the wrong house and didn’t compensate me. They robbed me four times in a row! I’m done with them!

I placed an order for the first time, just as food was to be delivered they called to tell me the restaurant is closed and they would credit the refund within 5 to 7 days, which is ridiculous. They took my payment instantly, they can issue a refund instantly too. This sucks, but they won't get me again, my first order was my last. I complained to them and they sent me a return email within minutes telling me the case was closed, with no explanation.