DoorDash Reviews

This service is just unacceptable compared to the others available. I waited over an hour for them to call me back and tell me that they were canceling my order because they weren't able to place it with the restaurant I ordered from. Pathetic! There is no option to contact a live person in case there is an issue anyway. Please stay away from this service and use the others available!

I placed an order and had seven charges in excess of $100 come off my bank account. Apparently an adjustment as I asked for my pizza well done. Customer support has been awful; I emailed and spoken to at least seven different people. Their initial response was that they would give me $10!

They keep asking for screenshots of my bank account, which I keep sending, and no progress.

Still no refund.

If there were a zero star option I would choose that.

I seriously wish I could give them negative points on their review. I used them on Saturday June 2nd and regretted it less than an hour later when the restaurant I ordered from called me to let me know Doordash was having issues and that they were waiting on the delivery driver.

My food was ready and they were told that Doordash would be there within the next 5 minutes, this was at approx. 8 pm. Doordash sent me a text saying my food would come between 8:18pm-8:23 pm. So at 8:36 pm I call the driver to see what his ETA was, he tells me he is 3 minutes from picking up my food, the food that had been ready and waiting on him since before 8 pm. I remained on the phone with the driver for 4 minutes plus and in that time he never got to the restaurant to pick up my food.

At the same time, my son was on the phone with the restaurant we ordered from confirming that they have still not picked up our order. The driver hangs up on me. Meanwhile, Doordash calls me. The man was rude when I told him Doordash has now lied to me 3x about my order and they are taking zero responsibility for their mistake. Then he hangs up on me!

So I call the customer service line to place an official complaint and get a credit because it's now 9 pm and I still have not gotten the food I ordered before 7 pm. The person on the phone apologizes and says he will refund me my money.

I get an email saying a refund has been issued. Today 5 business days later I still have not gotten my money back and when the driver finally arrived after 9 pm he told us Doordash told them not to give us our food to keep it because they refunded us.

First of all, the refund should have been given automatically when they realized the many times they dropped the ball with this order, but then to tell the drive to not give us our food. TERRIBLE.

Stay local and order or drive and pick up your own food. I will NEVER use Doordash again! TERRIBLE. The restaurant was 2 days into using them AGAIN after this type of stuff happened in the past with them. They assured me they will no longer be using them and an alternative way to order from them. Horrible company & and even worse customer service.

I logged into my account which stores my address and credit card info. For whatever reason, DoorDash decided it was cool to change my address to my city and zip code only. I didn't notice it until well after the order was placed. It took well over an hour to deliver my food. Minutes before my soggy food was delivered, the company contacted me and offered me a refund, which I accepted. Food was delivered without ANY contact so I'm thinking she's not getting her tip and I give her $15 in cash. DoorDash DID NOT refund me! So I just gave a $20 tip on food that took 1.2 hours to get here and was inedible! $60 for three subs! I wouldn't use them again if they offered free delivery AND free food. If I could give them a negative review, I would.

My first experience was great. My second, not so much. I had "free delivery" for a month. We ordered a pizza and salad and were charged $36.60. The order actually arrived quickly, but the receipt attached showed a charge of $17.77. DoorDash charged MORE THAN DOUBLE! They then sent me a condescending message with a "resume of my order." Stay away, far away!

So I placed an order at 7:45 to arrive at 8:45. At 9:30 I called my dasher as I couldn't get through to anyone who said the order never got to the restaurant. I sent an email, made a quick dinner and then went to bed at about 10:15.

So once you make an order, there is no way to get in touch with the company if things go wrong. From the website, you can only email. From the app, it goes to a chat where no one picks up.

Then at 10:40 pm I started getting texts and PHONE CALLS from DoorDash regarding this order. So not only did they screw up our dinner, they literally woke us up to be annoying about it.

Never again.

So the first few times that I've used DoorDash were fine, except deliveries often took HOURS to arrive and the drivers were always too lazy or reluctant to actually deliver the food to the door instead of sitting in their cars.

But those were minor issues that could be resolved with not tipping on the app but in person when the food arrived (often they were so late and unaccommodating that I only gave them 1 or 2 dollars, a restaurant 3 miles away should not take 2 hours).

The incident that really turned me off DoorDash was when they refused to refund me money for an order that they changed. I ordered 3 al carte meals from a Chinese restaurant and the order had some special requests. A DoorDash agent called me and asked if I wanted to switch to getting the lunch special, which was about $8 (the ones I got were $15 a piece) to accommodate my requests. I said it was fine and asked if I would be getting a refund, the rep assured me I would receive an email with the changes. A few minutes later, another agent calls to confirm my order and once again assured me I would be refunded. As I am waiting for my food, the DoorDash driver calls to confirm my order of 3 lunch specials. Once again I was assured that I would get a refund. I receive my order, and indeed it was the 3 lunch specials that I ordered. However, it had been about 3 hours since my first initial call with the DoorDash agent. Normally if you make a change that involves money, they resend you a receipt and charge your card. I reached out to customer service to see if they could send me an email of the changes that the agent made to my order. I was told that they could do nothing because I didn't have an email stating that they changed my order.

Now how come DoorDash is so quick to charge you for extra items but basically steals your money when it comes to refunding? I wouldn't have minded if it was like a dollar or two, but DoorDash has stolen $25-30 from me on this order alone. DoorDash already upcharges their food, charges the customer a fee for ordering and a delivery fee. I don't understand why it's necessary to steal more money from customers.

I would recommend if you absolutely want to use their services and you have any changes to make to an order at all, you CANCEL the existing order no matter what the agents tell you and reorder. The extra wait time will save you money and prevent these crooks from stealing it! Otherwise, don't support this company and their corrupt business structure.

I have tried to use DoorDash a few times, but their crappy software won't let me. The website regularly fails and then when you try to tell them about it, that fails too.

Given the stellar performance, I decided I should remove that credit card they forced me to SAVE and find out there is no way to do that, no way to contact them since everything fails. I had to install their mobile app to remove my card and leave them feedback. Then I get an email from their app telling me the email address it decided to send my feedback to is no longer in use.

Do yourself a favor and use one of the other services or call someplace that delivers themselves. I never have this problem with 'Skip the Dishes,' and they even let you order for pickup!

DoorDash is ridiculous. I ordered from them for the first and last time today. The first driver actually called me because he went to a different place than where I ordered because the other place was too far away for him to go to. So I called customer service, and they said: "oh, we will get a new driver and I will report this one, and your order will be there in less than 30 minutes."

Well, 30 minutes came and went so I called them back after seeing the Dasher name for pickup change four different times. The guy I spoke to this time said: "Oh they will be there in about 30 minutes and here is a $10.00 credit for your problems." REALLY?! A $10.00 credit after all the money I spent for this crap and for trusting in a service that is "supposedly" really good. HA! I'll still with Uber Eats thank you very much.

If I could give this crappy business -5 stars I would in a heartbeat.

Worse of the WORSE.

After getting charged three times for the same order even after I cancelled the order because I never received it, after waiting over two hours and then waiting two weeks to received $375.00 back to my card with NO apology from this scam of a company.

I tried them again several months later thinking they got their act together, once again, BOY was I wrong. I ordered from Baskin-Robbins. I got somebody else's order and then blamed by DoorDash that I entered the order wrong online. How can you enter an order WRONG ONLINE? I read it back to him. AND he still blamed me. Oh yeah, his name is Mario. Stay far away from Mario. He blames everybody else for mistakes instead of owning it.

Buyer beware of DoorDash! Run and run fast, and far away! You have been warned.

Don't do any business with this company if you don't want to be ripped off. I placed an order for $43.68 worth of food at the Wilshire & Wiltern El Pollo Loco. It never arrived. The only contact they provided was the restaurant who said: "We gave it to the Uber." So no food and no money for me. I was able to give them bad feedback on their delivery, but I'm still hungry.