Summary
Dr. Ho’s Pain Therapy System is a TENS unit that is alleged to offer a drug-free method of relief for some of the most common pain conditions. Scientific support is lacking, however, and TENS doesn’t address the underlying cause of your symptoms.
Pros
Cons
Posted on Feb 19, 2019
I was sent a faulty remote. It stopped working after months and they expect me to pay $25 plus shipping. SCAM, I will never buy stuff from TV again.
Poor business. Customer service does not understand English at all.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Apr 30, 2019
Hi Natty, sorry to hear you had an issue with your remote. We have a 1-year warranty for our products. If you have your receipt, we can repair/replace your unit.
Posted on Apr 30, 2019
Be careful when you buy the circulation promoter. You cannot return this even when you break the seal! What a rip off. I just turned on the circulation part for the feet. Because I did this, I can no longer return. So how are you supposed to test it, because when you test it, it is not returnable. How are you supposed to test a product and then not to be able to return this! What a rip off!
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Apr 30, 2019
Hi Raylene, we are sorry to hear you had issues with this unit, however, our Return Policy covers a 90 day period when you purchase directly from us. https://drhonow.com/en_ca/90-day-money-back/
I encourage you to call our Customer Care team at 1-877-374-6669 to resolve this issue, as you can certainly return after you have used the unit, provided it is within out 90 days.
If you purchased from another retailer, you would have to abide by their return policies, as we can not control other retailers return policies.
Posted on Jul 22, 2019
I am senior on a fixed income. I thought this would work but it has not. I returned on July 1 and they charge a fee for returning the product, which I knew I had to pay for shipping it back. I paid $159.00 so on the payment plan I only got back $102.00. I think they are ripping people off. They charge you for their shipping, for shipping the product out to you. Do not buy this product, it does nothing for you.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Aug 6, 2019
Hello Anna, we are sorry that you did not get the relief you were searching for. As per your call with our team, we noted that we do offer a full refund, less the shipping cost. This policy is stated on our website, and was also explained during our call to you. I see that you were refunded on July 5th for $205.95 and were NOT charged a restocking fee. Kindly verify with your credit card company the amount you received back, as our records show that you received a full refund less the cost of shipping.
Posted on Aug 16, 2019
That is the worst piece of garbage I ever bought. Never in my whole life I'm going to buy that. Supposed to be a doctor, more like a charlatan. They text me back and I never saw a penny, yet it has been over 6 months. I can say goodbye to my money.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Aug 19, 2019
Hi Ghislain, thank you for reaching out to us. It is not in our policy to ever "text" with customers, so I am unsure who you are dealing with regarding your purchase. I invite you to please contact our Customer Care team at 1-877-374-6669 and we can verify your purchase and provide receipts to you.
Posted on Jan 21, 2020
This order is a scam and the product is a SCAM. They will charge your account $99 regardless if you like it or not. Don't get this product, it is not worth the headaches. The customer service is garbage and unprofessional.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Jan 27, 2020
Hi Lance,
When purchased directly from us, we offer a 90-day money-back guarantee (less shipping). This ensures you have enough time to use the product as results may take 3-4 weeks for some people with serious conditions.
However, when you purchase from another retailer, we have NO CONTROL over other retailers' return policies. The customer service and refund policy are up to each individual retailer. In this situation, we do not have your order information (as you purchased from another retailer) so we have no course of action to offer you a refund. Your comments regarding customer service should be regarding the retailer you purchased from, not DR-HO'S.
Posted on Feb 27, 2020
Bought this a few years ago. Followed all instructions, and could never get it to start. Wasn't worth the time and money to send it back. I wouldn't even give it 1 star. Hard to know when it won't start.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
Feb 28, 2020
Hi Cheryl, we are very sorry to hear that you had issues with your system. Our PRO system does require charging prior to use, but we would have been happy to troubleshoot your system had you reached out.
We do offer a 24-hour support line to our customers, and a 90-day money-back guarantee (less shipping). It also includes a 1-year warranty so had you called us we would have either assisted via troubleshooting or replaced your system for you.
Posted on May 19, 2020
Purchased the Dr. Ho's Circulation Promoter system on March 1, 2020 for my feet.
1. On the box it states "helps relieve symptoms of Plantar Fasciitis." The unit does not provide relief for this symptom. Stretching and exercise provide more relief.
2. The equipment may be defective. The left foot side of the unit seems to provide more stimulation than the right foot side. Reached out online, using the contact page from Dr. Ho's website for support. I never received a reply back.
Too much bother to return.
Would not recommend because of the lack of support for people with Plantar Fasciitis.
Bottom Line: No, I would not recommend this to a friend
Company Response from DR-HO'S
May 19, 2020
Hi Dan, thank you for reaching out. I'm sorry to hear that you didn't receive a reply to your email. Often, our responses go into junk mail, but you can reach us directly by phone at 1-877-374-6669. We also have a 90-day money-back guarantee (less shipping) when you purchase directly from us.
For best results with the circulation promoter, we do recommend using it every day for at least 20 min to help manage painful symptoms. Since the unit helps to reduce swelling and inflammation, regular use can lead to long term pain relief results.
As for one side providing more stimulation than the other, this is a common thing we hear, but it's not the system - it's how the nerves in your feet react to stimulation. Often times people who suffer from plantar fasciitis or neuropathy report that one foot feels more stimulation than the other. This is generally due to one foot having more nerve damage than the other. Regular use can help to "wake up" your nerves, and over time you should notice that the stimulation is the same for both feet.
We do ask that you reach out to us directly if you have more questions, or need any further assistance at the number above, or to drho@drhonow.com.
Posted on Nov 3, 2020
This Pain Therapy is more expensive than it's worth. The machine can be out of service at any time. I bought my therapy about a year ago and the machine is dead without any reason, never drop it. There is no spare machine to buy so basically all therapy is going into the garbage.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Price
No spare machine
Company Response from DR-HO'S
Nov 4, 2020
Hi Anh, please note that all of our Pain Therapy Systems come with a 1-year warranty. If you are having any issues, or need any assistance with troubleshooting, you can reach out to our Customer Care team directly at 1-877-374-6669. Since you used your system for less than a year, you do qualify under our warranty program. Please call us at your earliest convenience.
Posted on Jan 21, 2021
I bought Dr. Ho's handheld machine with the 4 small and large pads and I think they did me no good at all. I, however, bought the big white round foot machine, it's called "Circulation promoter fast relief for foot and leg pain". This machine turns out to be a nightmare for me. I used it for about 3 months approximately. Then my feet and legs started to swell up big time with water retention. This has never happened to me before or to no one else in my family of 7 brothers and sisters. Now I have to wear compression socks for the rest of my life. I am 69 years old going 70. This is a living nightmare for sure. I am about 90% sure that the Dr. Ho's foot machine caused this problem. The regular doctors won't touch this subject with a ten-foot pole as they all stick together. I cannot find any way to reverse this problem. These socks I have to wear for the rest of my life is horrible.
No, I would not recommend any Dr. Ho products to anyone. Plus, they are way overpriced.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
At first I was excited about the product
This machine may work for others but did nothing for me
Found to be little to no benefit
In some case done me harm, especially foot and legs
Overpriced - especially the pads
Company Response from DR-HO'S
Jan 25, 2021
Hello Wilson. Thank you for the feedback on your experience with the DR-HO'S Circulation Promoter. I'm sorry to hear about your experience, and about the swelling in your legs. The Circulation Promoter is designed to relieve symptoms associated with various pains, and improve circulation. In effect, it's meant to help reduce inflammation, so it is very odd that this would happen. In your review, you noted that the length of use was 2+ years, but this occurred in the last 3 months. It could be coincidental because our device uses TENS and EMS technologies, which are generally very safe for people to use. There has been a lot of research conducted on the benefits of TENS therapy over the last 30 years and there are no instances that display the risks as increased swelling or water retention. Unfortunately, there may be another underlying factor causing this issue and we highly recommend that you consult a doctor for more information into your condition and what may be affecting it. In our experience, it's highly unlikely that a doctor would not diagnose or provide you with a course of treatment. There are also some safety precautions outlined in our manuals that are important to go through as well. If you have any further questions or concerns, please email us at drho@dhronow.com. In the subject, please write "attention Kathe", and I'd be happy to assist.
Posted on Oct 15, 2021
Received the machine then realize it uses batteries only. Also need to use with water wetting the foot. It is dangerous for my 90-year-old mom to use water on the foot to work on the machine, easy for her to fall if she suddenly stands up or walks with a pair of wet feet. The batteries and wet foot are never mentioned in the advertising, it gives viewers a misleading image that this machine is simple and easy to use. Those hidden trouble issues are never mentioned. Also, customers are required to pay for the returning postage. Unreliable company! Terribly upset.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Have to use batteries to operate
Filmsy
Garbage and old fashioned technique
Posted on Feb 2, 2022
Although the unit seemed to be well designed and functioning, it did nothing for me. Trying to get a refund was denied. I did not read the fine print. So beware! Batteries required but NOT included! The small spray bottle quit after one use, putting the cold gel on the affected area puts it into spasms, it is nothing more than a tenses unit for more money, etc, etc, etc.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend
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