Dr. Marty Nature’s Blend

I have emailed the customer service a couple of times now and they won’t reply. It’s very disappointing as my cat was throwing up the food. I am still trying to mix it in so she does not notice the new food as much. Also, I ordered one bag and they charged me for four. I guess I will have to chargeback my card as no one seems to work there. 100% money-back guarantee...I have yet to see that, unfortunately.

Bottom Line: No, I would not recommend this to a friend

You will NOT get your money back if you don't like this product, or even if you don't want this product. I sent this company 3 emails to support@drmartypets.com and told them NOT to ship this product. They shipped the product anyway and charged my credit card. I am returning the product. I called their customer service line and was treated like I was stupid or less than by a RUDE woman. They are refusing to refund my money. I will not let this go. I want my money back.

Bottom Line: No, I would not recommend this to a friend

Dr. Marty's food is NOT for all dogs.

My 12.5 pound, 11-year-old Havanese got bladder stones from this food. She had been in the vet for constipation in March and had x-rays and my vet went back to see there was nothing in her bladder at that time. I started Dr. Marty's food in April 2019. On July 31st she kept squatting to urinate and could not stop the urge. I took her to the emergency vet. She was in distress. She had a bladder full of stones that were removed the next morning. This was close to $5000. She will be on urinary tract vet prescription diet for the rest of her life to avoid this happening again.

I put her on this food after listening to Dr. Marty's talk online about how this food can extend their lives. Lulu was a puppy mill mom for 8 years and has been with me for 3 years. I knew she was treated poorly in the puppy mill. I wanted to extend this sweet dog's life for as long as I could. Dr. Marty's high protein, raw diet almost killed her! The treats, freeze-dried organ meat/beef liver helped cause the stones to form.

I give this product zero stars.

The company was extremely polite. I was going to have to return the food and pay for the return. I asked to speak to a manager and he told me that I am credited for all of it and I can throw it away, I do not have to return it. I have 3 unopened bags from my auto order. My husband wanted me to donate the food to our local shelter and I decided I can not ever give this food to any dog. I am going to throw it all in the garbage, along with the bag of treats I have left.

This is another lesson for me to stop listening to what people/doctors say online.

I am writing this review to stop others from trying this diet and causing damage to their dog!

I give this food zero stars.

Bottom Line: No, I would not recommend this to a friend

My small toy poodle -7 pounds - will not eat this food or treats. I tried many times to transition him to it according to the instructions.

He likes his food heated a bit so I decided to try heating it after it sat for a bit. Something in this food sparked when I zapped it for 5 seconds in the microwave! Now I am scared to feed it to my precious little 14-year-old!

Further, I bought 12 jars and 12 bottles of products totaling $648 that I never received to date!

So disappointed and out a lot of money for both food, treats, etc! I should have known better than to try something that you have to pay to return it, especially when spending around $800!

Bottom Line: No, I would not recommend this to a friend

I've ordered thousands of dollars worth of Dr. Marty's products throughout the last few years. I love my pets. But there was an issue with my order and the customer service rep could not locate the order number I was provided by Dr. Marty's. I was provided one invoice number via purchase confirmation via email and another order number in the package with the products. Customer service rep did not have any. Customer service rep was rude. Constantly spoke over me and would not give me her name. Would not give me the history of my purchases. Very matter of factly rude and uncooperative. I will never be purchasing another thing with Dr. Marty. You've lost a customer with your poor customer service and lack of appreciation of my business.

Bottom Line: No, I would not recommend this to a friend

I suppose I am partly to blame for not doing my due diligence prior to ordering this food. Had I read all of the complaints regarding their "money back guarantee" prior to ordering, I never would have fallen into that trap. I returned the food and treats as required, paid my own shipping, but was only given credit for the bags that still had food remaining in them...not the 100% of the purchase price as promised on their website! Buyer beware! Their guarantees are as useless as the food I spent good money on.

Bottom Line: No, I would not recommend this to a friend

My last order was for $488 and I ordered it December 24, 2019, two weeks before I needed it. I got an email that it was shipped on December 27, but when I checked the tracking number on January 1 it said "status not available". I called the company and they blamed it on USPS, saying it should be coming soon. After seeing "status not available" again today (January 2), I called back. They offered to resend it, which would take another 5-7 business days, and they wouldn't even expedite the order, so I canceled and won't use them again! The sad part is that it's great food and my dog loves it, but they have poor business practices!

The reason I canceled today is because my previous order on September 22, 2019 for $449.70 got lost somewhere in their own warehouse, and unless I called to check I would never have received it. In the meantime, I had to buy some other food until her food arrived. They totally screwed up and the customer service person really apologized, but wouldn't expedite my order that time, either. In a 3-month period, I ordered $937.70 worth of dog food, and this company could care less whether customers/dogs get their food on time or at all. How can a company even operate like that? They pretend to care about dogs' health, but it's only about filling their own pockets! I would never, ever, ever spend this much on dog food, but I have been buying it solely for my dog's health issues. I just ordered another freeze-dried raw dog food that gets amazing reviews! It's also expensive, but hopefully, it will be healthy, quality food that she will love!

Bottom Line: No, I would not recommend this to a friend

They don’t sell their product, they shove it down your throat. The system is designed to promote more and more bags at the checkout. If you buy 3 bags, it pops up that "make it six and you will pay less". However, your order would be 9 bags and you’ll be charged for 3 bags separately and 6 bags on top of those three.

THEY WON’T PAY FOR YOUR RETURN SHIPPING.

There are too many other companies with better product and customer service. I’m sorry to give Dr. Marty business!

Bottom Line: No, I would not recommend this to a friend

My husband and I adopted 2 10-year-old shelter cats. One is blind and has high blood pressure. The other is old but they needed to stay together. We were happy to step in and give them a home. I want these cats to have a good life. I tried Dr. Marty's food and they would not eat it. I mixed it with their other food. I tried for several days. I determined that this is not the best "fit" for these cats. It may be a great product for some pets. It was a hassle to return and I sent it back priority mail, insured. I hope it works for other pets. It just did not work for my new "senior cats."

Bottom Line: No, I would not recommend this to a friend

Thank you for your reply. I was contacted by another person from your company and I was issued a refund. I appreciate that and I am just so sad that I will no longer be able to use the product because of the formula change. I don't know what was changed, but as soon as we got the new shipment, I noticed that the food looked different than before and the first dog was sick that evening. The following two days, 2 more were sick and wouldn't eat and one of them was so severe that he was hospitalized at the ER vet. The only thing they had to eat was Dr. Marty's, and I was just stunned because I have had such great results for the past year that I have been feeding it to them. I have a 501c3 dog rescue and I am rehabilitating dogs that have conditions due to poor feeding habits, so I was thrilled with the results I got after starting them on Dr. Marty's. I am just so disappointed that it has changed and I am now trying to find another product. As a rescue, I cannot afford to have a lot of unnecessary vet bills because there are so many other things that the dogs need. Although I truly appreciate the refund and the customer care that you have extended, I believe the only real solution for me would be to have the previous formula restored. Thank you.

Bottom Line: No, I would not recommend this to a friend

The first time I ordered this food for my dog, they charged my credit card for a second order for twice the amount. They eventually resolved the issue. Two days ago I placed another order for 3 bags and called them because I checked my card and they placed a second order for 6 bags. I called them and they told me that the $160 charge would come off because it was pending. Today I checked my card and both charges of $90 and $160 were posted. They need to be investigated about fraudulent charges.

Bottom Line: No, I would not recommend this to a friend