Thanks for reading my review, I’m writing to help other customers avoid what I went through with DraftKings; I am just going to focus on a few of the many experienced in this review (more to follow!).
I finally stopped doing business with them after their latest con. First off, don’t trust the so-called VIP hosts, player development staff. I don’t consider myself a big-time bettor or anything. But was basically coerced by Shea Barr into a promotion where I’d have to deposit an amount much larger than I had ever done. On its face what seemed like a good deal I didn’t want to pass it up. So the deposit is made and literally less than a day later, DK froze my account and had my balance (which was over 14k reduced to zero). I received no notice, no reason, no explanation for this. When I contacted "VIP" support no one responds. And my so-called VIP player rep flat out tells me nothing can be done. I ask to speak with upper management or escalate the issue through the chain of command.
So I get strung along by their other support staff saying I may have "violated a term of their customer agreement." I researched and turns out they have no legal right to do this. And obviously they knew I never violated any policy. Started looking at online forum reviews and places like Better Business Bureau and Ripoff Report. Well, there is sooo much on DraftKings, many similar stories, going back many years. Continuing, it then became a total nightmare of issues they kept coming up with to keep my money. Even some bizarre stuff like staff asking me to send them pictures of myself, some real weirdos for sure. Anyway, the real issue was they now were holding my money for an indefinite time frame. It was only after them realizing I happen to be an attorney with many attorney friends and that I was involving the Gaming Board and banking regulators that they begrudgingly agreed to give the money back that they simply erased from my account. So they agree with the amount that was in my account claim, it is being returned to me. I later receive less than a third of what they owed me.
Looking deeper into the issue, turns out DraftKings hasn’t turned a profit in years. In fact, DK has lost an increasing amount of money each of the last three years. All at a time which I’ve heard described as the golden age of sports betting. But don’t take my word, this is all public data, just check out DKNG on Bloomberg or Yahoo Finance. Like I said before, William Hill, Pinnacale, DK is certainly no peer of theirs. Having been through this and learning of so many other customers dealing with similar problems I have to consider that maybe that’s how DK stays financed or artificially prop sup their share price. Basically stealing money from customer accounts to pay current winners. The best bet is to short this company’s stock in my opinion.
Which brings me to my next point. When it comes to DraftKings promotions, don’t even bother, often they aren’t honored or require several support requests. I can’t tell your how many dozens of times this happened to me.
If you are a DraftKings customer, always verify your account transactions are accurate and verify everything. I was repeatedly charged for bets I never even made. My transaction history would show Sportsbook Wager, but there wasn’t even a corresponding bet slip in my bets. There were also a number of times a wager I won would be settled as a loss and not paid. I guess they're counting on some customers not watching their balance enough to notice them skimming money or falsely settling wagers. And I would strongly recommend keeping your balance with them low and withdrawing your money each day.
What customers really need to understand is this DraftKings isn’t a real Sportsbook to begin with. This is a Daily Fantasy Sports company that decided they wanted to try to run a sports book. But these are two very different business models.
There’s no need to gamble, just dealing with DK is a risk. They blatantly and openly will change your balance to zero. So just think what that says about the integrity of their games. They’d have no issue using rigged games from what I’ve seen.
TL;DR pro tip: If employees are constantly reminding you how their business is trustworthy, secure, and honest, the reality is the business is probably none of these things.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend