Founded in 2012 and based out of Chicago, IL, eClient is a website that allows you to access the profiles of thousands of professionals across several different industries, including lawyers, financial advisors, fitness experts, as well as physicians. The primary principle behind eClient is that credible experts can be difficult to locate, so the company has brought them all together in one place.
eClient has been featured on a wide variety of television networks, including NBC, Fox News, ABC, and CBS. The company is not listed or rated with the Better Business Bureau, and even though they’ve been in business for more than a year, online reviews are essentially non-existent.
How eClient Works
eClient claims to feature thousands of experts from around the world that can help provide you with the advice you need, as soon as you need it. In fact, over 200 of these experts are claimed to be instantly available through the company’s website. These primary expert categories include:
- My Lawyer (Legal)
- My Health (Physicians)
- My Future (Psychics)
- My Weight Loss (Fitness Professionals)
- My Money (Financial Professionals – still pending as of writing)
Each primary category also contains sub-specialties; for example, Divorce, Adoption, and Employment for Lawyers, or Depression and Parenting for Health Professionals. This allows you to pick an expert that matches your specific needs, and to get the most out of your consultations.
In order to use the eClient site, you’ll need to be at least 18 years of age, and to fill out a basic profile that includes details such as your email address, first and last names, and a valid credit card on file for payment purposes. After browsing and locating an expert you’re interested in contacting, you can click on their profile for additional information about their field(s) of specialization, years of experience, how long they’ve been an eClient member, a short bio, as well as their per-minute pricing.
If you’re pleased with a specific expert’s information, you can click on the talk or chat button if they’re online and instantly be connected. Alternately, you can book an appointment for a time that’s more convenient if they’re offline.
eClient Pricing & Refund Policy
eClient prices vary greatly depending on a number of factors, including the expert’s industry, experience, and specializations, as well as the manner in which you’d like to contact them (e.g. phone, webcam, or online messaging). Experts charge in one-minute blocks, but typically provide the first one, five, or ten minutes free of charge.
eClient offers valuable promotions that are changing all the time, so be sure to see what’s currently available when you visit the site.
If you’re not completely satisfied with your experience, eClient claims to provide a 100% money back guarantee. However, their refund policy only applies to sessions that last 10 minutes or less, and approval is at the sole discretion of eClient customer service. In order to prevent overuse, you’ll only be able to request one refund per month.
- eClient provides access to over 200 professionals across six different in-demand industries.
- Ability to search the eClient database for an expert that matches your specific needs.
- Expert’s pricing is clearly displayed, therefore you know exactly what you’ll be charged, without any confusion.
- Most experts provide the first 1-10 minutes of a consultation free of charge.
- 100% money back guarantee if you’re dissatisfied.
- A relatively new company so no online reviews to go by. However not necessarily a bad aspect for eClient
4 out 4 people found this review helpful
Problems with eClient
They deleted my account without my knowledge. I was never with PayPal. The new category was my suggestion. They are a mess.
Bottom Line: No, I would not recommend this to a friend
3 out 5 people found this review helpful
This site is superior to Keen.com...super easy to use, and the experts are legitimate. Contrary to one of the reviews, my card has not been charged "1,000's" of dollars. This business is relatively new, so I'm sure it's just a matter of time before they have more experts available. I'm looking forward to it!
Bottom Line: Yes, I would recommend this to a friend
10 out 13 people found this review helpful
I signed up as an expert and got screwed!
I signed up as an expert for this brand new company, it is NOT ten years old, got jerked around, spent a ton of time making suggestions to them to make things go more smoothly, was put in categories I didn't belong in, took calls from callers looking for a psychic wasting much of my time and they have still not paid me for time spent. John Forbes, who is I don't know what with them, called me and promised to pay me the tiny amount they owe a month ago.
Meanwhile they pulled my profile, lost all of my information, expect me to send them experts in my field and STILL have not paid me. Forbes is no longer responding to my emails and they have put fake logos for CBS, NBC, Dr. Phil, Rachel Ray and others who have never covered them. I would not use them as a caller or an Expert! They are untrustworthy!
Bottom Line: No, I would not recommend this to a friendView all 1 commentsHide comments
Feb 15, 2014
Drear Mrs Fields (Alias MatchMaker),
We put our best efforts to solve all matters for Clients and Experts.
We didn't loose your profile, it was deleted and your account closed at your request.
Our policy specifies that a check or PayPal payout are made when you reach a minimum of $50 which is not your case.
This week when we closed your account and deleted your profile on your request, a check was sent by our accounting department.
As we just opened a new category of experts name My Love which include Matchmakers. We asked you if you wanted to be in this category and that you needed to fill out a new profile as we didn't have it anymore for the reasons we just explained.
Hope this answer your questions,
9 out 12 people found this review helpful
Do not contact this company because it is a scam. They will take your money and charge your card 1000's of dollars.
Bottom Line: No, I would not recommend this to a friendView all 5 commentsHide comments
Feb 15, 2014
We have many Mrs Booker in our database, can you please contact us at firstname.lastname@example.org or on our web site and we will look at your case carefully.
Feb 19, 2014
We didn't receive any email or you didn't contact us about this issue. Can you please contact us so we can look into the details with your account.
We only charge for the services you have used and we have a 100% satisfaction guarantee or your money back.
Feb 20, 2014
We still have not received any email and answer from you in this case. Can you please contact us and we will investigate and resolve your issue promptly?
Feb 23, 2014
We were trying to get in touch with you for the last week, but still didn't get anything from you. Can you please just email us. We never charged anyone $1000 on their credit card.
Please contact us ASAP.
Mar 1, 2014
We are still waiting for your to write us an email at email@example.com to have your case looked at. We don't believe that 1000's of dollars has been taken on your credit card.
Please contact us or request your comment to be removed from this site.