EcoHeat S

I received 3 of these yesterday. I opened only one. Much to my dismay, the only power source is a 220-volt plug with 2 round prongs. That makes it useless, not only with our North American 110/115 volt system, but it's even the wrong design of plug for our 220 volts sources (such as arc welding). I have been through a large number of advertisements and supposed reviews online, and NEVER ONCE is this fact mentioned. I am sure that some places in Europe may find this heater a great relief to them in their winter, but if you live in Canada or the United States, avoid this product like the plague. I can hardly credit that that much advertising could be launched and pushed with such high-pressure energy without noticing that all these heaters being snapped up by Canadians and Americans were never told of the power supply problem. It looks to me to be purposeful, and thus (a) a scam and (b) fake news. I would not recommend this to my worst enemy.

I would not have purchased this had I known the plug attached was illegal to use in the UK. This info is not given in the seller's details. As the other reviewers before me, I have spent several days trying to get in contact with the seller to get an appropriate refund i.e. including return cost and trying to get PayPal to help. It has made me think twice about purchasing ANYTHING from the internet that has to possibly be sent back and that I don’t know enough about to make an informed choice. If I do make a similar purchase I will contact the seller first and find out how easy it is to communicate with them. I will NEVER, however, purchase from this crap company again. Life is just too short! I just noticed I had to give a rating. I chose one star which was the smallest but in reality, I would be giving it a huge minus.

Has anyone solved this problem?

These heaters are being sold into the UK with 2 prong Euro plugs. Adapters are not supplied and you are told to "go buy one locally."

This is unacceptable. Do not buy one if you live in the UK. They are not suitable.

I sent for this heater on what appeared to be a UK website...it cost me £71.00 via PayPal. It eventually arrived in a box that was marked China post...It had a 2 pin plug, which is no use in the UK.

I contacted the seller who it transpires is based in Estonia. They wanted it returned at my expense before refunding my money. PayPal it seems is on the side of the seller in this case...they told me to send it back, tracked to Estonia, £20 plus!

So I must risk losing close on £100.00?

Who knows if they would have denied receiving it?

It’s going to the rubbish tin...too dangerous to take to the charity shop!

I received my EcoHeat S, it is wired UK 240v50~, we use 120v60~, so for this heater to function I'd have to buy a transformer costing much more than the heater. What now? As for recommending to others, no, unless it can be guaranteed the heater is wired for our North American electrical system.

This product is being dumped on North American consumers by an unscrupulous company in Estonia that masquerades as a legitimate marketer. These are Chinese made products with a 220-volt plugin that cannot be plugged in in North America. The company knows this and has admitted that this is the product they sell. They do not sell heaters that can be plugged in in North America. The company's response is to tell the unhappy purchaser that they need to buy a converter to convert the power. These are expensive. Alternatively, they tell you to mail it back to Estonia, even though this is not where it came from and postage there is as high as the product cost in the first place.

Our issue with this heater is the same as all above.

We purchased one heater. We live in Canada in Ontario. The parcel was shipped a 40-minute drive from us, you would think they would know which kind of electrical equipment to supply. Nobody is answering emails.

When I ordered two heaters. The website put up a pop-up box asking me to pay an extra €24 per heater for an assortment of functions, which I had initially believed should have been included because they were the main selling points described in the advert.

There was no way to get rid of the pop-up box without going forward with the order. I made the decision to check the boxes so I could move to the next step where I fully expected to be offered the opportunity to review my order before either canceling or confirming the purchase. However, this was not the case, after clicking on the pop-up box the next page merely confirmed that I had placed an order.

I immediately messaged the helpline regarding this problem, but by the next day I hadn’t had any response, so I telephoned the helpline number where I spoke to an operator who told me his name was Dave. I explained the issue with being charged extra for what was advertised as standard in the product. He informed me that without these extras the product would not work as described. I said I had believed they were advertised as included and unless the price could be reduced to the advertised selling price then I wished to cancel the order. He then informed me that the order had been dispatched so could no longer be canceled.

Interestingly when checking the pop-up box I had only checked the LCD display function once. On arrival imagine my surprise to find that both heaters were equipped with fully operating LCD displays.

Obviously this is a scam. I am now trying to return these for a full refund; it will be interesting to see if this is in fact possible.

I ordered three of these heaters from their website December 28, 2018 and received them as expected about 10 business days. The units were shipped from Hong Kong, which is no big deal but just something to keep in mind as you’ll see in a bit.

Upon opening the boxes, I found that each had an electric cord that had two cylindrical prongs (were meant for use in some other country and had an electrical requirement of 220/240v 50Hertz which is incompatible with our 120v 60Hertz here in the USA).

So I contact their supposed award-winning customer service and was told that I should keep them and buy power inverters and they would give 5% discount, or I could return them to them in Estonia with tracking at my expense, which they refuse to refund, and they would credit me my original purchase price. Doing some research, the cost to return each of these heaters to this Balkan country from Uniontown, Ohio begins at $40. Mind you, I paid $187 for three. So they want me to spend $120 + to return these unusable heaters so they can credit me $187. I used PayPal but they refuse to pay shipping or refund my money unless items are shipped back to the seller.

I’m thinking that this was no mistake on their part for as long as they furnish a product, whether usable or not, they know that the cost and hassle to return these items would likely equal or exceed the purchase price that is if they even have the shred of decency to finally issue a refund. PayPal is complicit in this, in my opinion, as they basically say ship it back with tracking information and we’ll follow up to see seller issues the credit once seller gets items back.

Why I think this is a scam or fraud is that the seller never offered to exchange the heaters, which in my opinion they should do so at their expense, not mine. But nothing like that was ever offered.

I waited almost two months for my desktop heater. I finally got it and it’s for a European plug outlet! This company NEVER EVER answers emails. I will NEVER order from them again! I want someone to take care of this right away, or I will tell every media outlet about their shabby customer service and what a scam company they are.

Just so they know that I really bought it from them, my order number is d227f267abaacc.