I ordered three of these heaters from their website December 28, 2018 and received them as expected about 10 business days. The units were shipped from Hong Kong, which is no big deal but just something to keep in mind as you’ll see in a bit.
Upon opening the boxes, I found that each had an electric cord that had two cylindrical prongs (were meant for use in some other country and had an electrical requirement of 220/240v 50Hertz which is incompatible with our 120v 60Hertz here in the USA).
So I contact their supposed award-winning customer service and was told that I should keep them and buy power inverters and they would give 5% discount, or I could return them to them in Estonia with tracking at my expense, which they refuse to refund, and they would credit me my original purchase price. Doing some research, the cost to return each of these heaters to this Balkan country from Uniontown, Ohio begins at $40. Mind you, I paid $187 for three. So they want me to spend $120 + to return these unusable heaters so they can credit me $187. I used PayPal but they refuse to pay shipping or refund my money unless items are shipped back to the seller.
I’m thinking that this was no mistake on their part for as long as they furnish a product, whether usable or not, they know that the cost and hassle to return these items would likely equal or exceed the purchase price that is if they even have the shred of decency to finally issue a refund. PayPal is complicit in this, in my opinion, as they basically say ship it back with tracking information and we’ll follow up to see seller issues the credit once seller gets items back.
Why I think this is a scam or fraud is that the seller never offered to exchange the heaters, which in my opinion they should do so at their expense, not mine. But nothing like that was ever offered.
Bottom Line: No, I would not recommend this to a friend